Crafton

BACKGROUND

Introduce your business and what you do there.

I’m an advisor for employee engagement of a holding company. We support SMEs [small and medium enterprises] in Saudi Arabia with various services they may need throughout their lifecycles. Most of the support comes through an online portal which various vendors design, develop, code, and perform UAT [user acceptance testing] on.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Crafton?

We didn’t want the overhead of a fully-functional IT department. We wanted to have a small aspect of IT within our company, but have vendors perform the rest of the work.

SOLUTION

What was the scope of their involvement?

We mainly use Crafton for design, but sometimes we need them for frontend development. The platform was officially launched at the end of August last year, but it was not up-and-running 4 months prior. Crafton was involved in the first creation and launch of this custom platform.

We described to Crafton what the objective was of the specific service within the portal. The portal has many services, and each service has its own frontend or home page. Crafton designed the user interface, graphics, etc., on the main portal, as well as the various services within the portal. We tried to give them the idea behind each service, and then they provided us with different options on the look-and-feel and color scheme. They essentially gave us an overview of what the site, for each particular service, would look like.

Whenever we want to start a new project with them, a member of my staff will go to their online form and fill out our requirements. Afterwards, they work on the graphics and user interface, and sometimes, they just give us the designs and we use another vendor or our own developer for execution. Other times, they give us the designs, and then go ahead with implementation, as well as frontend development, to get it functional and working. They also created simple automated videos and other graphical elements.

What is the team dynamic?

I’m unsure of the composition of their team, or whether the resources were dedicated to our project. When we first contracted with them, they had about 10–15 employees.

How did you come to work with Crafton?

Our IT team and management went to a couple of countries, including India and Poland, because they had heard there were good design and development companies at a reasonable price. They met with 3–4 companies, and selected Crafton to work with going forward.

How much have you invested with Crafton?

We’ve invested between $80,000–$100,000 for the projects I’ve managed.

What is the status of this engagement?

The relationship started before I came on board, so I’m unsure when it started. We launched at the end of August 2016, but development started much earlier than that. We’re still actively working with them on other projects.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Another part of our team is responsible for following up on the portal and numbers. We recently achieved 1 million visitors to the site in 10 months, and we have about 12,000 registered users.

How did Crafton perform from a project management standpoint?

They’ve been very good in this area. They use project management tools as requested, and if we have quick or small tasks, there’s no need for a project plan. They’re also timely.

What did you find most impressive about Crafton?

They were professional and extremely responsive to us as a customer during the 3–4 projects we’ve worked on together.

Are there any areas Crafton could improve?

We would like to see them move into software development so that we can have end-to-end service.

BACKGROUND

Introduce your business and what you do there.

We are a global medical device company with a presence in over 100 countries and over 4,000 employees. I am responsible for the global marketing communications for our franchise.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Crafton?

We wanted to develop a microsite that would achieve the following objectives; gather all information and content on one of our products in one easy-to-navigate website, connect interested users with our local representatives around the world, and facilitate the sharing of information with interested users

SOLUTION

What was the scope of their involvement?

The project was fluid, was and it was easy to work with Crafton. Everything was specified at the beginning; including things that were important to us such as the need for responsive design and CMS etc.

We went through an initial artwork phase in order to finalize the look, feel, and usability of the site to make sure it was going to meet our business objectives. We are used to working with our own independent art director and Crafton showed great flexibility with this. We essentially formed a new team which consisted of myself, our internal people, Crafton and our art director. Everybody was open to working together and there were zero conflicts. Often you may find that agencies resist sharing the design aspect of a project but Crafton adjusted and responded extremely well and openly which ensured a real team collaboration from the very beginning which was refreshing. I think their objective is to simply generate the best possible work and they are ready to adjust their ways of working in order to ensure that this goal is met and the client is happy.

The website is designed to be read. When you scroll down, information appears in an organic yet interesting way. Every page stands alone and is easy to navigate. We had very specific contact forms that had to be generated, as well as video hosting on the site. The whole site is built around video hosting, so that was really important and executed very well.

As a client, I would say we are perfectionists and the level of what I was looking for was extremely high. I appreciated how Crafton responded to our expectations and I never felt that our requests were met with anything less than an attitude of great service and willingness.

How did you come to work with Crafton?

We were considering 2 agencies, both of which had superb proposals. In the end, we felt that Crafton would be more flexible and disciplined with deadlines. Everything just felt like it was going to be easier and even at the proposal stage, we knew that we would not have to hold their hand during the project. Once they received the brief they just ran with it. If something was missing, or if they came across an issue we had not thought of they simply took the initiative and solved it.

What is the status of this engagement?

We started working together in March of 2017, and the site launched 2 weeks ago. We have already initiated additional projects with Crafton.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or impact of the engagement?

The feedback has been exceptional both internally and externally. The usability of the site appears to be working very well – it’s early days yet so we don’t have any substantial metrics today but I’m optimistic.

How did Crafton perform from a project management standpoint?

They met every deadline and responded to my emails within 5 minutes. When things needed to be fixed, they always did it within a day. They’re such a flexible, responsive agency. We didn’t use any project management or communication tools between our teams – there was no need.

What did you find most impressive about Crafton?

Their flexibility and willing attitude make them stand out. I don't think they ever said something couldn't be done. I hear that a lot from other providers. Also, they never bothered us with how difficult something might have been to do. Whenever we asked for something, they had no problem accomplishing it. They don’t expect the client to do everything. They put a lot of thought into the work on their end. They’re very proactive in developing additional items like the graphics. They didn't wait or ask if we wanted additional graphics etc, they just pushed forward and generated them. I find that very rare. With Crafton, I believe we have found a real partner.

Are there any areas Crafton could improve?

So far, we have worked on just one project together but looking at this project I can’t find any faults.

BACKGROUND

Introduce your business and what you do there.

Karvansarai is a travel design company.  We create tailor-made travel experiences for our clients.  I am the owner and founder.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Crafton?

I was just starting the company and building a brand. We had never built a website before. After doing research, we decided we wanted to design a website from scratch that was tailor-made for us.

SOLUTION

What was the scope of their involvement?

We had a very clear idea of what we wanted, but we couldn’t do it ourselves. Crafton helped us understand everything including hosting and all of the different aspects of building a website.  They helped us make the decisions.  Then we designed ourselves, in Illustrator files, what we wanted our different pages to look like. We sent our designs to them, and then they would translate our drawings into actual pages.  We also specifically told them that we wanted a website where they would build it, but it would be very user-friendly for us to maintain it ourselves. The site is built on WordPress with GoDaddy as the host. The complete backend is very user-friendly so that we can regularly make our own updates and changes there. 

A few of the pages are not published right now because we’re updating them. We wanted interactive maps, so they integrated the Google Maps into our site. We also wanted a timeline. It was a lot of the taking drawings and creating what they could for the web. They were very good at the design, and then it’s very functional.  It works very well.  They were always advising to us what would actually work on the web.  From the start, they made our website so that it would be responsive. They did a lot of work in our travel design section. We have a section where users fill out a questionnaire which they designed very well. They helped us with graphics.  The site is very user-friendly. We had a lot of ideas, and they helped us both manage the cost and find out what was essential to us. They helped us keep the site simple but functional.

How many resources have been assigned to your project?

I mostly interact directly with Piotr [Kulczycki, Managing Director]. Occasionally, I have interacted with someone else from his team, but he was always the main point of reference for us, and then he delegated to his team members.

How did you come to work with Crafton?

We researched many different companies that build websites, and we were warned that it’s quite a nightmare to build your own website. Then we came across Piotr’s own personal website, which is a photography website, and we really liked it. We liked the features on it. It was complex enough that it was interesting and didn’t seem generic, like many of the other ones.  It seemed quite unique, but then it was also not complicated. A lot of times, they try to make something really interesting, but then it’s not user-friendly or practical. It was that right balance.  We reached out to him, and he said he actually had a company, which was Crafton, who could build our website. 

Before that, we had already spoken to four or five other developers. Some of them, we found their pricing was too high. We found Piotr was very fair with his pricing, and also helped us reduce our costs. His time frame was very good.  The turnaround was very quick, whereas others required a lot more time. 

How much have you invested with Crafton?

We have spent around $8,000 with them so far.

What is the status of this engagement?

We started working with them in June 2015, and the work is ongoing. We keep adding new things.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We do have Google Analytics on our website, so we can see what the traffic is. It's been very good.  Given our business, most of our clients do come to us word-of-mouth.  It’s not so much driven by the website, but it’s the first thing that new clients go and check before working with us.  They usually just check the “About Us” page to see where we’ve been, what our travel design is, and then they come and work with us. The feedback from the client is always that they’re impressed. People are very impressed by the website.  It looks very professional and elegant. It’s our own photography, but the way it’s been presented leaves a good impression, and then our clients come to us.  We’ve had a few clients who’ve actually booked through the website, so everything functions well. The website is something that these new clients check to be sure if they want to work with us.

How did Crafton perform from a project management standpoint?

Their response time is something I was extremely impressed with.  You send an email, and within five minutes, usually, you already have a response. That was very important.  If anything, they were chasing us most of the time to get them designs, not the other way around. Many people warned us that we would be chasing our web developer, but it was the other way around.  They always gave good estimates of what it’s going to cost.  We were overall very pleased with the experience. They have always stuck to their deadlines. For bigger projects, they have online software they use to design the pages. We opted not to do that because there were just two of us designing it.

We gave them the brief of what we wanted, and they gave us the estimated cost. They didn’t go over budget, and they met the deadline they had set. I had many questions and always got responses immediately.  They were able to make the changes that we wanted. I’d say it was managed very well. We communicated through email and Skype.

What did you find most impressive about Crafton?

They’re very reliable. I’ve been working with them now for quite a while, and I still continue to work with them. I’ve recommended them to many other people because they’re extremely reliable. Also, their pricing is very competitive.  The quality of the work is excellent.  We always gave our ideas, and then, most of the time, they were able to translate those into what we wanted.  If there was anything that we wanted to change, we would do revisions, and then they would get it.  I would say those are all very important things in building a website. Their communication skills are very good.  We communicated always in English, and I’d say the overall experience was very good.

Are there any areas Crafton could improve?

Not really.  We’ve been really happy with everything that they’ve done. If they didn’t translate our design exactly as we wanted it to look, they revised it and got it how we wanted it.

BACKGROUND

Introduce your business and what you do there.

Netvariant is a software web app development company based in the Middle East. We currently have our headquarters in Beirut and a branch in Saudi Arabia. We focus mainly on online banking and telecoms.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Crafton?

We had our own in-house graphic design team, but the quality of graphics required at the time was not sufficient. Shortly after I joined the team, we looked for options as to where we could look for a new graphic design team.

SOLUTION

What was the scope of their involvement?

The projects we did together were really versatile. They would change very frequently because we had a lot of clients asking for a website or for app design, and we’d outsource the frontend design work to Crafton.

We had several portals. We had banking site pages, logins, and other small bits and pieces. They also did the branding for our company. They did the logo and they did all these colors, profiles, stationary, business cards, etc. When required, they would really put their hand into the creative aspect of the work. They would think out the elements as opposed to just following a set of instructions for the app to work. They would contribute creatively to making a superior design and it usually exceeded expectations.

I don’t know how many resources we had from Crafton. I had one point of contact who was very hands-on in discussing with me what was required. He’d relay it to the design team, come back to me, and I’d give feedback.

How did you come to work with Crafton?

Initially, we were looking for a design agency. I personally wanted a European influence on the design being done because we have an Arab audience mainly. After searching online through quite a lot of companies, we came across Crafton’s website. The origami design they had on their website at the time was very eye catching. I was just playing around with the website—it’s like a test, and the prize was their profile. If you solve the origami, then it would tell you, “Here’s your prize.” When you clicked on it, their profile came up. I was really impressed by it. I was looking for a company that was completely different from all the others. That was a major factor in determining who we’d hire for the job. It was a mind-blowing experience at the time. The first thing they did for us was our website, and that was just an awesome design that we’ve kept since. They think differently and their creative standards immediately became apparent right from the start.

How much have you invested with Crafton?

We spent $5,000 for an individual project. The cost was based per page.

What is the status of this engagement?

We started working with them in 2012, and the work is ongoing.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

From a design point of view, the clients were satisfied with the design work. At most, they might ask for very minor changes. The designs that were produced were accepted either fully or with minor adjustments. The clients had their own reasons to alter the design. We had sales people and a project manager who would meet with the client, and when they came back with feedback, it was all smiles and “He loved it. We want more.” That explains our relationship with Crafton and why we’ve had them for so long.

How did Crafton perform from a project management standpoint?

It was usually Crafton that was under pressure because the type of clients that we have in the Middle East. They’re very demanding. They would sometimes make absurd requests like an entire website done in under a week or they’d want radical changes done over the weekend. Crafton, every single time, would actually feed straight back to us and get entire teams doing this stuff, and they never failed us. The worst case scenario was that we’d have a client request, something ridiculous like an entire site done in four days. They would require at most maybe a 12-hour extension. Crafton would always meet the deadlines. It was never a problem. Our communication is by email and Skype.

What did you find most impressive about Crafton?

It was extremely, extremely comfortable to work with them. They don’t communicate in a cold-cut way. Financially, they were quite lenient and supportive, and they were willing to help us out when we were in tougher situations. It was a very easygoing relationship. We communicated on quite a personal level. We would joke from time to time while doing the work. It made you feel like you could enjoy the project that you were doing with them.

The company as a whole, their ethics, the way that they do stuff, it’s something that I personally value. That’s another reason that I went with them, because of their approach to the work. They actually made the job enjoyable and you can have fun doing what you’re doing and experiment and learn new things at the same time. You also get to see things and do things that you wouldn’t have thought of before. Creatively, they’re very inspirational, and that transfers across to our side. They’re very influential. The way they work inspires us to do better on our side.

Are there any areas Crafton could improve?

There’s very little I can say. They’re always on time. They always complete the criteria. They exceed expectations. The pricing wasn’t always apparent to me, but I think that’s because of the relationship he had with the chief executive officer dealing with the finances directly. They had a Dropbox system for project materials where you pick it up from a secured online location.

BACKGROUND

Introduce your business and what you do there.

We are a digital media company. I’m the owner.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Crafton?

We used them to outsource our graphic design, HTML, CSS, and Wordpress builds. We didn’t want to build out our team too quickly. We like the outsource model. We had some high-end clients that would’ve required a big team on board, so we outsourced the work to Crafton.

SOLUTION

What was the scope of their involvement?

They worked on about 15 projects of ours. One of them was for an IT service provider. They provide managed Cloud solutions, service infrastructure, and Microsoft Office 365. We had to completely redesign their website from the ground up because they just weren’t explaining what they were doing at all through the website. It was also non-mobile responsive. We brought Crafton on board and started with a user experience exercise. We looked at what the current traffic is doing on the website, how the current users are interacting and their use of the software. We did some user tests to really find out what the problems were with the current side in terms of content gaps, usability, navigation, content structure, the information architecture, etc. Crafton then proposed some wireframes of different layouts, menu structures and different content blocks that the site would need. Once that was signed off, we had a good idea of how the project would look, feel, and flow in terms of a user journey. They went ahead and did all the design mockups and designs. Those 15 different design pages were then signed off by the client. That was all done really quickly and done on time. They always hit the deadlines. Then it was the HTML and CSS and cut up of the designs which were then tested by us. We tested them and then sent any bugs back to Crafton, which were then fixed. We tested it on mobile and different devices, different browsers, etc. They were always good to respond and it didn’t seem like a hassle to get any changes implemented. We then implemented that particular project onto our own content management system.

I have worked with them where they also implement onto WordPress. That was a different project for a company that sells wills and estate planning. It was the same process where we did some UX exercises and low-fi and then hi-def mockups, HTML, CSS, and then they did that on WordPress and did all the custom filled integration and trained us how to use the WordPress system. That was a deeper project where they handled it end to end.

We’ve done some branding stuff with them as well. We did branding for a government body for their relaunch of their brand. It was a corporate redesign rather than a tone and voice exercise.

I went to meet them and recognized some of their names. There was a project manager, and I also had direct contact with the designers and developers. I worked with 10 different people from the Crafton team.

How did you come to work with Crafton?

We started with a test job and it turned into a longer-term partnership.

How much have you invested with Crafton?

We’ve spent $200,000 over the course of our relationship.

What is the status of this engagement?

We started working with them in 2012, and the work is ongoing.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

One particular project which was funded by the government to help dads here in the UK, we actually helped over 2.5 million dads. We raised the page views from about 45,000 a week to about 70,000 a week. We were doing millions of sessions per month with that particular project.

The redesign helped improve the number of page views on the site and the sessions were lasting longer because people were finding more relevant information. It really increased the engagement thanks to the UX exercise and the redesign of the structure of the site that Crafton did.

How did Crafton perform from a project management standpoint?

Piotr is my contact there. The project management seems pretty straightforward. They’re very, very flexible in terms of how you want to report back to them. They’re always looking for really fine detail on exactly what you want. It’s not like Scrum or Agile. I don’t know if they run that internally, but for us, it’s pretty easy. We set up a call, go through a list of issues of ideas, and then they go ahead and implement it to the agreed timescale. I can’t think of one thing that they’ve ever delivered late in five years.

What did you find most impressive about Crafton?

Their creativity while remaining true to the business goals of the project is impressive. Their ability to take on a brief, understand it, and then make it into something that the people will not only use, but will enjoy using. That’s definitely one of their strengths along with all the little touches and the animations and things that go along with a smooth portfolio piece. That’s where they’ve stood out against some of the lower-end providers that are further offshore.  

Are there any areas Crafton could improve?

The only thing would be a bit more structure around how you report. If I wasn’t a digital agency myself, then I might not know as a client how to report on issues and things like that. Maybe a bit more training up front of certain key staff within my team of how to deal with their team. Maybe they do that for their non-tech clients.  

BACKGROUND

Introduce your business and what you do there.

MMH Development builds flats and houses. I am a developer and the owner.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Crafton?

Our market is crowded with guys that have similar companies like mine. There is a lot of competition, and it’s always a difficulty to sell the houses and the flats to the people. Nowadays, people look first on the internet and you need something to attract them to your project to make them interested. It was pretty difficult to make a webpage that allowed them to look at the houses and see if there’s something that matches their needs. The challenge was to make it so it’s different than the others.

SOLUTION

What was the scope of their involvement?

The first thing they did was send me a huge document to fill out where they asked about all these things including what I think my objectives are in my company, how my competition looks and what they do, how I define my company, how my employees define our company, and many issues concerning our company and the branch in which we operate. After I sent that back to them, we had a meeting to discuss it and talk about the project. We had many of these meetings to find a solution that would satisfy my needs.

It took a long time for them to know me and know what I feel about my business, how they could help me out with that. Then we started the development process. They also wanted me to tell them what kind of colors I like and what style I like on the Web page. Then they proposed some solutions that included my point of view and also solutions that included their point of view. We were trying to find something that combined both of our ideas, because they had some good ideas. There were also some ideas that I wanted to have implemented.

I had them do a landing page first so people could find my company. Then they started building the Web page design and were sending me all the progress that they were doing and how it looked. I have an architect that was designing the new buildings for me, and they contacted my architect to discuss with him how he sees the architecture, how he’s going to be projecting my buildings and how they will look and what his feeling was about the whole story. That also influenced the final result. Then they built the Web page on WordPress and consulting with me at each step. They wanted feedback from me if I like it or not. We made some changes because there were some things that I liked, some colors that I didn’t like, for example. They were always adjusting the Web page to what I suggested. However, they also discussed some issues which they saw as important. I don’t have much experience with Web pages and they have more experience about how customers browsing the web look at the Web pages. There were some ideas that they suggested that are better than the other ones. When I sum it up, I think their recommendations were good ones.

I didn’t have an existing website for the type of project we were doing. It’s a new area so we didn’t want it to be connected to any other things we do. There were four resources from Crafton working on the project including the owner. He was leading the team in general.

How did you come to work with Crafton?

I’m from Poland and many different companies offer websites. However, the sites are usually pretty boring. If you get onto the Crafton Web page, it’s something a bit different. Looking at the owner, he’s got a site about traveling photography which also is pretty impressive. Their pages were not like regular pages that you see on the internet. I considered five different providers and I got some quotes. The prices were varied from not-so-high to very high, so I took something in the middle.

How much have you invested with Crafton?

I have spent between 5,000 and 10,000 euros [$5,600 - $11,200] thus far, but I have recently decided to implement more functionality, so the total investment will likely be between $10,000 - $15,000.

What is the status of this engagement?

I started working with them in March 2017, and their part of the project was completed in May 2017. I need to fill it with content and have it implemented on my server, so the site should launch in June. If I run into any issues, Crafton said they would be available to help.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

All my business partners and my employees were satisfied with the website. We all reviewed the pages during the process.

How did Crafton perform from a project management standpoint?

They kept their deadlines. I never had a problem with communication. Whenever I sent an email or made a phone call, they answered quite quickly, especially with the emails. With some people, you have to wait 24 hours for them to respond to your emails; with Crafton, it’s usually a couple of minutes.

What did you find most impressive about Crafton?

They are definitely professionals, and I like the fact that the communication is very good. It’s quick and you don’t have to wait too long. Also, they don’t do regular pages. If you look at their portfolio, they don’t take regular clients, so you don’t have the typical website where you always have the menu on the left side and difficult schematics of the Web page It always looks unique.

Are there any areas Crafton could improve?

I can’t think of anything. We’ll see when it launches.

BACKGROUND

Introduce your business and what you do there.

We have luxury resorts around the world. We do marketing for the company in the UK and the Nordics. I’m the senior e-commerce executive.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Crafton?

We didn’t have an online option to have pre-registration for our sales openings. We asked Crafton to assist us in building a mini-site.

SOLUTION

What was the scope of their involvement?

We’ve been involved in a few projects together. For the sales opening project, we would tell them what fields we needed and then gave them free reign in designing the site. We accepted suggestions from them in how it could be better. We would then have a meeting to go over our feedback. Their turnaround time was quick for the pages.

Another project they helped us with was incorporating a brochure that we have for our customers onto the website. We have a list of what is available at each resort and we wanted to include that on the website. We wanted Crafton to build something where the user could input their preferences and, based on that, the site could tell them which resort was best suited for them. The process for that project was the same where we briefed them on the idea we wanted and they came back with recommendations. We decided what we wanted and proceeded building the tool.

I have one main point of contact and have not been in contact with any of the team. I don’t know how big the team is.

How did you come to work with Crafton?

We had an agency that did all our creative work for us before Crafton. They became quite costly, so we looked for replacements. One of my colleagues worked with Crafton when she was at a previous company and wanted to get a quote from them. Their cost was quite a lot less than the previous company.

How much have you invested with Crafton?

We have spent £10,000 [$12,600] over the course of our relationship.

What is the status of this engagement?

We started working with them in 2013, and the work is ongoing. They are now working on a redesign of our pre-reg page.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We can’t say specifically that our improvement is due to their work. When I started four years ago, we had 100 users signing up for pre-reg. We currently have 600 users. Crafton always considers new, modern techniques. They’re always looking for innovative ideas and give good recommendations.

How did Crafton perform from a project management standpoint?

They’re pretty good. In the beginning, they didn’t know our philosophy or what we wanted to achieve. Over the years, they’ve come to know our product well, and the project management has improved. They’re very efficient compared to other agencies we’ve worked with in the past.

What did you find most impressive about Crafton?

They’re very innovative. I’ve worked with agencies where you brief them and they give you exactly what you want. Crafton goes the extra mile. If they feel they can give you more valuable input, they always do. That helps us a lot.

Are there any areas Crafton could improve?

I think they need a more standardized pricing system. The costs can vary on certain things and I think that could be improved.

BACKGROUND

Please describe your company and your position there.

I am a Project Manager at a Slovenian Web Agency

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Crafton?

We hired Crafton for support in UX/UI Design

SOLUTION

How did you select this vendor?

We won our first government tender for designing and developing a Website and Web Portal for a local ministry. After discussions internally we decided that our team required experts in the sector to support and help us with the delivery of the project. I was recommended Crafton by a close friend, and after our research - we decided to reach out to them.

Describe the project in detail and walk through the stages of the project.

They took over the project after the discovery phase and handled the workshops, they laid the foundation for the UX and the overall design. Once, that was approve by the client; they took that on the design work and delivered on time.

How many resources from the vendor's team worked with you, and what were their positions?

We had two people working on the project who specialized in UX and UI.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The design work they delivered was very high quality, we had no complaints and neither did our client.

How effective was the workflow between your team and theirs?

We had weekly meetings and were brought up to date on all the work they did for us. The communication was swift and we were invited to their slack channel - where they communicated on the project and we did too.

What did you find most impressive or unique about this company?

That is how quickly they were able to get up to speed with the materials we already had. From day one their contributions to our team were noticeable. They align themselves to the goal of the project swiftly.

Are there any areas for improvement or something they could have done differently?

None

BACKGROUND

Please describe your company and your position there.

I work as a project manager for an international aid organisation with operations in multiple countries.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Crafton, and what were your goals?

We needed to revamp our old website with a newer one to effectively give our message out, all while increasing the overall efficiency and integrate some new features like a tender portal, donations etc. to our main website.

SOLUTION

How did you select this vendor and what were the deciding factors?

We found Crafton through Clutch, and analysed the projects that they have listed. Their extensive experience in the government sector made it easier for us to choose them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We started off our work by explaining what our work is and what our goals were for the website. We also highlighted all the services we needed and wanted on our revamped website. Crafton was very clear with communication from the start and didn't stray away from the project scope.

How many people from the vendor's team worked with you, and what were their positions?

We had a project manager, 2 developers and 1 designer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Crafton met all our expectations and made sure all deliverables were on time. The design was in line with our branding, and whenever we requested changes, they were done in a timely manner. Most features were integrated with finesse and they were quickly able to resolve any bugs that came up during testing.

Describe their project management style, including communication tools and timeliness.

We had weekly standups on Slack, where progress was reviewed. Our main point of contact was the project manager, and she always responded on time and was very clear and upfront about any issues.

What did you find most impressive or unique about this company?

The speed of delivery, clear information all the way, and their understanding of our needs.

Are there any areas for improvement or something they could have done differently?

None.

BACKGROUND

Please describe your company and your position there.

President of the company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Crafton, and what were your goals?

Develop a new website for the company.

SOLUTION

How did you select Crafton and what were the deciding factors?

Through Clutch.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Develop a full website with an online store.

How many people from the Crafton team worked with you, and what were their positions?

3, project managers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project is delayed with poor communication and no outcome. Very little design has been done and the project is not progressing at all.

Describe their project management style, including communication tools and timeliness.

It started with good communication, then there was constant argument about payment and currency rates and after two payments there is no progress or an attempt to finish the project or refund the payments.

What did you find most impressive or unique about this company?

Nothing.

Are there any areas for improvement or something they could have done differently?

They need to work hard in order to finish their jobs.

Company Responses

The service provider responded on May 24, 2022.

The reviewer fails to mention that Crafton did all the designs they asked for, and the client initially approved them. We then waited for 8 months for the client’s feedback on how to progress further, and this is why the project has been delayed. 

Because of this long wait, with the project being on hold, our team members of course started working on other projects. Now that the client wanted to restart their project with us immediately, the resources were not available and we asked that they wait to kick off. Even after this long pause with very less communication, we of course offered to restart the project but asked that the client understand that our team members were not available straight away. 

In regard to the currency and payment, the client was never happy with the rate that was originally agreed upon, which was in line with the scope of the project, and continuously tried to negotiate the cost down. This led to additional project delays.

At Crafton, we take client feedback very seriously, and we always aim for client satisfaction to be the highest. We don't look at our clients as clients, but rather as partners. In light of what has happened in the past months, we find this review unjustified.