Crafton

BACKGROUND

Please describe your company and your position there.

President of the company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Crafton, and what were your goals?

Develop a new website for the company.

SOLUTION

How did you select Crafton and what were the deciding factors?

Through Clutch.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Develop a full website with an online store.

How many people from the Crafton team worked with you, and what were their positions?

3, project managers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project is delayed with poor communication and no outcome. Very little design has been done and the project is not progressing at all.

Describe their project management style, including communication tools and timeliness.

It started with good communication, then there was constant argument about payment and currency rates and after two payments there is no progress or an attempt to finish the project or refund the payments.

What did you find most impressive or unique about this company?

Nothing.

Are there any areas for improvement or something they could have done differently?

They need to work hard in order to finish their jobs.

Company Responses

The service provider responded on May 24, 2022.

The reviewer fails to mention that Crafton did all the designs they asked for, and the client initially approved them. We then waited for 8 months for the client’s feedback on how to progress further, and this is why the project has been delayed. 

Because of this long wait, with the project being on hold, our team members of course started working on other projects. Now that the client wanted to restart their project with us immediately, the resources were not available and we asked that they wait to kick off. Even after this long pause with very less communication, we of course offered to restart the project but asked that the client understand that our team members were not available straight away. 

In regard to the currency and payment, the client was never happy with the rate that was originally agreed upon, which was in line with the scope of the project, and continuously tried to negotiate the cost down. This led to additional project delays.

At Crafton, we take client feedback very seriously, and we always aim for client satisfaction to be the highest. We don't look at our clients as clients, but rather as partners. In light of what has happened in the past months, we find this review unjustified.

BACKGROUND

Please describe your company and your position there.

it was media related company and I am business development manager

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Crafton?

for web designing

SOLUTION

How did you select Crafton?

it was selected through very steps

Describe the project in detail.

Their overall service and management were impressive.

What was the team composition?

there was one manager and rest was sub-ordinates

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

web designing was very good

How effective was the workflow between your team and theirs?

it was effective and timely

What did you find most impressive about this company?

their services and management

Are there any areas for improvement?

Nothing much