Conaxiom

BACKGROUND

Please describe your company and your position there.

I'm the owner of Life Technology Goods which is an online reseller in US, selling multi-niche products primarily through company website and also make use of 3rd party platforms such as Amazon, Shopify and eBay.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Conaxiom, and what were your goals?

Life Tech Goods needed an advanced technology partner that could help them automate their invoice processing and order validation process. The goal of this project assigned to Conaxiom was to reduce the time consumed on validating orders and processing invoices of the company and to reduce the workforce required to perform these critical tasks.

SOLUTION

How did you select this vendor and what were the deciding factors?

I had business with Conaxiom previously for my other business. And I knew Conaxiom has the capability to deliver what we were looking for.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

In company's accounts payable (AP) department, handling invoices was one of the most paper-intensive tasks that demanded a significant amount of working hours every month. Moreover, processing the invoices too slowly were resulting in hefty penalties and delay in payments. As for the accounts receivables (AR) department, the customers and vendors were following unique invoice templates forcing the employees to manually collect data and bill them, resulting in mismatch of accounts payable and receivables.

Conaxiom started with the use of Robotic Process Automation (RPA) and Artificial Intelligence (AI) and created a custom solution that scanned, digitized, and validated key data from the purchase orders to create invoices. Conaxiom helped Life Tech Goods’ professionals by automating invoices and avoiding financial penalties for late and incomplete payments. Then the RPA system deployed by Conaxiom improved the cycle time of invoice processing and started to bill customers sooner in order to maximize order validation by ensuring accuracy in every invoice dispatched.

How many people from the vendor's team worked with you, and what were their positions?

1 Project Manager, 2 Senior RPA developers, 1 Backend developer, 1 QA Engineer, 1 Support Resource.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The automated system developed by Team Conaxiom reduced the time consumed on validating orders and processing invoices of the company. It also reduced the workforce required to perform these critical tasks. The finance department of Life Technology Goods reported a substantial amount of increased efficiency in their financial operations. T

he whole project has proven to be satisfactory for clients and vendors of Life Tech Goods. I must say that "I'm really happy with the outcome of the project. Out Invoices and Payables are synchronized with the projects being delivered and bad debt reduced by 43%. Already working on other projects together to bring more automation in the company. Highly Recommended company for any Ecommerce related work..!!

Describe their project management style, including communication tools and timeliness.

On every stage of project we have worked on with Conaxiom, the team was always very efficient and prompt communication for everything.

What did you find most impressive or unique about this company?

Regardless of the time constraint we had with this project, Conaxiom delivered our project on given time and they did the job successfully as well.

Are there any areas for improvement or something they could have done differently?

Generally no. It is always very satisfactory to work with Conaxiom.

BACKGROUND

Please describe your company and your position there.

I am the owner of a top-rated online retail store selling multi-niche products primarily via our website. Our annual turnover is upwards of $1.5 Million.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Conaxiom, and what were your goals?

Conaxiom supports new Shopify website development, troubleshooting and maintenance and we hired them as our technology partner that could help us develop and support all of our websites to provide omnichannel experience to all customers across digital fronts

SOLUTION

How did you select this vendor and what were the deciding factors?

I knew the top management of Conaxiom myself. Since we were looking for a third party vendor to take over one of our prestigious works hence a trustworthy, proven tech partner was needed. We reached out to a few vendors through references and Conaxiom was one of them. Their competency in eCommerce was remarkable.

Online shopping apps on Web, Android and iOS; they have done it all many times for various business domains. Their cost was also competitive and they took our load of understanding client requirements since the very beginning of our interaction with them. Their dedication towards the work was a deciding factor for us to move with them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Conaxiom came in as a development partner that managed the entire project from requirements gathering to delivery and provided ongoing support. The solution developed included creating multiple online websites for their products through Shopify etc. In addition to Shopify websites Conaxiom also developed RPA-based solutions that integrated the Salesforce CRM with details of daily online sales and invoices management.

The solution developed not only helped provide seamless experience to customers no matter which website they accessed products from but also helped synchronize the Sales and Financial activities by keeping the internal team on the same page around daily, weekly, monthly sales and returns through an efficient RPA based automation solution.

How many people from the vendor's team worked with you, and what were their positions?

A team of around 8 people from Conaxiom worked on it for around 3 months. Post delivery support continued for a month or two after that. We had: 1 Project Manager 2 Senior Shopify Developers 2 RPA Developers 1 QA Engineer 1 Support Resource An additional Project Manager was deployed in the project from our company.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After launching our website, all of our company members were impressed by it, and it also increased our direct business substantially. But, the most important thing is the website just matches our branding requirement and the level of our other successful businesses.

Describe their project management style, including communication tools and timeliness.

On every project we have worked on with Conaxiom, the team is always very efficient and prompt communication for everything. After the first steps the workflow was very well and we now have a good team and availability on both sides so the progress is on-going every day. With constant communication via Teams or Skype the Project is having a fluent process.

What did you find most impressive or unique about this company?

Conaxiom is creating a responsive Shopify site that covers the client's needs in terms of functionality. They lead a communicative process to ensure meeting deadlines. The client praised their customer support experience and outstanding design and organization that they provide.

Are there any areas for improvement or something they could have done differently?

There’s always room for improvement for everyone and I expect improvement not just on the side of Conaxiom but in our team as well.

BACKGROUND

Please describe your company and your position there.

I'm the owner of a wholesale distribution company which is involved in the distribution of utility products to several retailers spread out in USA.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Conaxiom, and what were your goals?

We hired Conaxiom for some development fix in our company website and to help us with its rebranding and redesigning.

SOLUTION

How did you select this vendor and what were the deciding factors?

We did an online search for cost-effective and efficient web developers and interviewed several of them. Conaxiom won the project by displaying an exceptional pitch to describe the scope of project. They also presented us their portfolios which were quite impressive and made us to decide working with Conaxiom.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Conaxiom consolidated the multi-site of our brand in WordPress into one domain because we didn’t want to have 5 separate sites showing the same exact information for different regions. They also integrated new designs and updated our platform to look more modern and interactive. Along with that, they developed new features such as a registration system.

How many people from the vendor's team worked with you, and what were their positions?

There were 4 skilled resources provided to us by Conaxiom. 1 Project Manager 1 Project Coordinator 1 Web Developer 1 UI/UX Designer

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Conaxiom successfully integrated all the custom features we wanted to have in our platform. Their outclass website & UI/UX design helped us to generate more users and also increased our number of viewers. They also provided us an upgrade in increasing our SEO value.

Describe their project management style, including communication tools and timeliness.

Conaxiom did a phenomenal job managing communication and the project deliverables. They stood out from every other firm we've worked with by being proactive in getting our feedback and implementing it to our platform. They also provided us with a Slack channel where they did timely communication about the objectives and project deliverables.

What did you find most impressive or unique about this company?

They consistently kept us in the loop that helped us move forward at a fast pace and getting things done at an exceptional rate.

Are there any areas for improvement or something they could have done differently?

Not that I can think of. They were good at what they do.

BACKGROUND

Please describe your company and your position there.

I'm the owner of a custom software development company which specializes in providing human resource management related software solutions. Our products are all about being a combination of technology and talent expertise.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Conaxiom?

We partnered with Conaxiom to get some of our products redesigned and revamped using latest UI trends while keeping the user experience of our products as simple as it was before and innovating it with new design and trends at the same time.

SOLUTION

How did you select this vendor and what were the deciding factors?

We went through a good number of firms but everyone of them was lacking somewhere except Conaxiom which had the design expertise, resources with strong UI skills, an impressive portfolio and above all the partnership approach to work long term with us. They gained our trust in no time.

Describe the project in detail and walk through their service package.

It started with a disccusion of our exisiting products with their team and giving them accesss to our sites. Their team started to send initial designs and kept us in a conitnuous conversation for iteration purposes. As the iteration happened, they kept discussing the following designs and took our feedback at every step. The project is still an ongoing commitment with Conaxiom. 

How many resources from the vendor's team worked with you, and what were their positions?

Conaxiom provided us with a Front-end Developer, a Project Manager and a Project Coordinator.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our prospects have been very impressed with the designs Conaxiom has delivered till now and we have predicted a good sales revenue in future due to the impact of these new designs.

How effective was the workflow between your team and theirs?

Our teams went along pretty great. Conaxiom was very efficient. Their work ethic and exceptional collaborative style helped us get our work done. Conaxiom's iterative and responsive style has made us decide to work long term with them.   

What did you find most impressive or unique about this company?

Understanding our products at a microscopic level was an exceptional job done by Conaxiom. They were very thorough in understanding the features of our products and how to display them in accoridng to our prospect's brand need. We recieved a perfect approach to redisgn our products from Conaxiom.  

Are there any areas for improvement or something they could have done differently?

No, the whole project has been very satisfactory till now.