Code Brew Labs

BACKGROUND

Please describe your company and position.

I am the Founder of Swift Drive

Describe what your company does in a single sentence.

Smart Mobiloity 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Code Brew Labs to accomplish?

• good referral , word of mouth
• established in the MENA region
• efficiency

SOLUTION

How did you find Code Brew Labs?

Online Search

Why did you select Code Brew Labs over others?

• High ratings
• Pricing fit our budget
• Referred to me

How many teammates from Code Brew Labs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Build a centralized booking engine (LAMP stack)
• Integrate with direct vendor APIs
• Integrate with GDS providers for inventory aggregation
• Implement availability caching and async processing (Node.js / Go layer)
• Price normalization (markup, commission, dynamic pricing rules)
• Booking confirmation workflow, including payment gateway integration
• Invoice and contract generation (ZATCA/TGA compliance)

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Measurable Outcomes – Swift Drive (Summary)

• Backend & API: Availability API responds <1s; uptime ≥99.5%; Node.js/Go layer handles high concurrency.
• Vendor Onboarding: X small/medium vendors onboarded; ≥90% inventory mapped and visible.
• Meta-search: Fast, reliable responses; ≥Z% of cars bookable via meta-search.
• Booking & Admin: End-to-end bookings successful; invoices compliant with ZATCA/TGA; admin panel fully functional.
• Operational Metrics: SLA adherence ≥98%; scalable to peak traffic; minimal critical errors.

Demonstrates that Swift Drive is stable, scalable, and ready for meta-search and vendor expansion.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project Management – CBL

• Delivery: Items were delivered on time according to milestones, with clear prioritization of core features first (backend, vendor integration, meta-search API).
• Responsiveness: The team was proactive in responding to feedback, adapting to changes in vendor requirements and integration challenges.
• Communication: Regular updates and reviews ensured alignment with project goals and allowed quick resolution of issues.
• Overall: Project management was structured, responsive, and effective, keeping the platform development on track and aligned with business objectives.

What was your primary form of communication with Code Brew Labs?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

 Technical  exceellance and agility 

Are there any areas for improvement or something Code Brew Labs could have done differently?

No not really 

BACKGROUND

Please describe your company and position.

I am the Founder & CEO of a vaping company.

Describe what your company does in a single sentence.

A digital services provider for vaping addiction.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Code Brew Labs to accomplish?

• Develop an app for my company 
• Develop an admin web portal 
• Deliver an app for a second business
• Develop a websit

SOLUTION

How did you find Code Brew Labs?

Clutch Site

Why did you select Code Brew Labs over others?

• High ratings
• Pricing fit our budget

How many teammates from Code Brew Labs were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Copied and pasted from the PDF of my contracts:   Login:  o Login via Mobile number/Email: To login, users will have to enter the mobile number/Email ID in the proper format.  o Enterpassword:Userswillhavetoenterthepasswordtheycreatedo Remember me: On clicking this checkbox, the credentials will be saved and will pop up  whenever the user tries to log in to the platformo ForgotPassword:Userscanresettheiraccountpasswordbyclickingonthisfield.Alinkwill  be sent to the email ID to reset the current password.o Login with third-party service: Users will be able to sign up with their accounts on the  following platforms.▪ Login with a Google account ▪ Login with Facebook  • Signup:o Create your account: Users will be able to create an account on the platform and use its  various features. ▪ Full name  ▪ Email address▪ Phone number▪ Date of birth▪ Profile picture▪ Enter date of last vaping▪ Daily nicotine intake (Approx)  • Enter the daily nicotine intake by the user in mg • The users will be able to view the total nicotine they haven’t consumed since they left vaping on the home page  ▪ Cost per week on vape:• The users will enter the cost they spend on the vapes per week through which  the amount of money saved by them will be showno Users will be able to receive the OTP over the entered mobile number and the same OTP  will be entered by the user for signing up.o Account activation: Users will receive the confirmation link to the email, upon clicking the  link the account will be verified and activated for accessing the services.  o SetPassword:▪ The users will be able to set their password for the login process  o Sign up: Users will have the ability to sign up on the platform and will be redirected to the homepage of the platform  • Navigation Menuo Viewthehomescreenoftheapplication  ▪ Homepage ▪ Cravings▪ Dairy▪ Resources ▪ Community ▪ Side menu  • User profile • Notifications  • Homepageo At the homepage of the application, the users will be able to view multiple sections describing user’s journey and progress dashboard o Vape-FreeStreakTracker:▪ This streak will show the number of days, hours, and minutes since the user stopped  smoking (Streak)  o Dailycheck-in:  ▪  The users can view a week calendar to login daily status ▪  View past check-ins registered on the application ▪  For daily check-in, the users will get coins that would be set by the admin. (for now  coins are just to motivate the user) o Myprogress:▪ Nicotine Avoidance Tracking:  • This section will Calculate and display the total nicotine avoided (in mg) since the user stopped smoking as added by the user at the time of signup  ▪ Money Saved:  Shows savings based on avoided nicotine consumption through the amount  set by the user that they spend on the vapes (per week)  ▪ Time: View the total number of days since the user left vaping o PersonalizedQuitPlan:  ▪  The users will be shown a personalized quit plan based on the per day nicotine (mg)  intake (Max 20mg) ▪  User-specific quit plan, segmented into weeks, with a gradual reduction in nicotine  levels. ▪  View Weekly milestones (e.g., "15 mg/day for Week 1–2, 12 mg/day for Week 3–4"). ▪  Ability to view the message or notification ("Then STOP!") upon reaching the final milestone. • Cravingso In this section, the users will be able to view how to control the cravings through tips and  blogs added by the admino Encouragingmessages:Theuserswillbeabletoviewthemessagesornotificationsabout  the health and wins regarding life o DistractionTools:  ▪ AbilitytoviewSuggestionsforactivitiessuchasexerciseorcreativehobbiestodivert attention from cravings.  ▪ These are the blogs uploaded/updated by the admin only o TipsandAdvice:  ▪ Ability to view blogs related to General recommendations for handling cravings uploaded by the admin  • Personal dairyo There will a dairy section wherein the user can write about what they feel and remind  themselves about their goalso Userscanlogdailyexperiences,emotions,orchallengesduringthequitprocess. o Abilitytoviewpastjournalentrieswithtimestamps.o Abilitytoedittheentriesmadepreviouslyo Abilitytodeletethelastjournalwrittenbythem  • Resourceso Inthissectiontheuserswillbeabletoviewblogsandfindhelpinnavigatingthevapefree  journeyo ViewandselectCategoriessuchas:  ▪ Dealing with withdrawal symptoms. • Anticipate the withdrawal symptoms • Mental and emotional symptoms ▪ Motivational content  reminding users of their "Why" Visualize the benefits ▪ Testimonials for inspiration.  o Eachsectionwillhavedifferentblogsectionsuploadedbytheadminfortheusers  o Theblogswillhaveimagesforbetterlook • Community  o Inthecommunity,therewillbegroupsthattheuserscanjoinandcanalsopostsomething regarding their journey  o Admin-CreatedGroups: ▪  The users will be able to view the Group Creation by Admin ▪  Groups are pre-defined by the admin with specific themes or purposes (e.g., "Mental  Health Warriors," "Help the Vapers"). ▪  Join group:  Users can view a list of available groups. Option to join the join Display the total number of users in each group. ▪  Group Chats:  Users within a group can send and receive messages. Messages displayed in a thread format with timestamps. Ability to delete the message Notifications for new group messages. ▪  Leave group: The users can leave a particular group if they want Ability to report a group (select the reason for reporting) The admin will be notified if a group is reported  o GroupPosting:▪ Inside a particular group, the users can view the posts uploaded by the other users  and can also post by themselves ▪ Posting: Users can create group posts with: o Textposts  o Images Posts include user profile details (e.g., name and profile pic) and timestamps. Users can view the count of the total likes and comments that the other users  performed in the post Ability to delete any comment Comment thread:  o The user comment back on a specific comment posted by the other users  o The comment threads can be of multiple comments posted on the post  ▪ Viewing: Ability to view all the posts posted inside the group in reverse chronological  order. Posts are visible to all users inside the group with username and profile pic Ability to like the post. When the post is liked, the count will be increased with  count 1. Ability to unlike the liked post. When the post is disliked, the count will be decreased with count 1. Ability to comment in the post. By clicking on comment actions, users will be able to view the comments of the other users. The commenting flow will be:  o Abilitytocommentinthepostbywritingtextinthetextboxo Abilitytopostcomments.Thecommentwillbepostedinthepostand is visible to the other users in the post. The count of the comments in  the post will be increased with count 1o Abilitytoremovethecomment.Thecountofthecommentsinthepost  will be decreased with count 1 Share: Option to share posts outside the platform on different social media  platforms▪ Admins can monitor and delete posts or comments if needed.  • Notificationso Pushnotificationsfromtheplatform  ▪ Daily check-in notification▪ Streak notification▪ Group chat notification▪ Post engagement notification ▪ Other system notification • Others (Side Menu) o Profile:  ▪  Viewprofile-Userswillhavetheabilitytoset/edittheprofilefromthissectionwhere they can view the details entered during sign up like name, email ID, contact number ▪  Editprofile-Userswillhavetheabilitytoedittheaboveparametersfromthissection Edit password Last day smoked:  o Editthelastdatesincetheusersmoked.o The user can pause the progress if he/she smoked and will have to  update the date since the last day smoked o Thestreakwillbeupdatedaccordingly  o Reportaproblem:▪ Ability to report a bug or problem over the platform by submitting the request to the  admin  o Aboutus:▪ Ability to view the information about the platform - terms and conditions, privacy  policy, and legal terms  o Helpcenter:▪ Users can view the contact email ID and support number about the platform▪ Userscancontacttheplatformoutsidetheplatformforwhichnetworkchargeswould  applyo Signout-Abilitytosignoutoftheplatform 2.2 Admin Panel (Web) • Login  o Login:Adminwillhavetheabilitytologinviathecredentialso Rememberme:Adminwillhavetheabilitytocheckonthecheckboxpresentonthescreen  to allow the platform to remember the login credentials. The credentials will get saved to the  backend and will automatically pop up whenever the customer signs in.o ForgotPassword:Adminwillhavetheabilitytoresettheiraccountpasswordbyclickingon  this field. A link to be sent to the email ID for resetting the current password.  Dashboard viewo Totalusersregistered  o Totalgroupscreated  o Reportsandanalytics User Management  o Viewlistofalluserso Viewdetailsofallusers  ▪ Name▪ Email▪ Profile details▪ Date joined▪ Last active date▪ Quit streak (days nicotine free)  o Filtersforuserstatus: ▪ Active users  ▪ Inactive users▪ Suspended users o Block/unblockusers • Group Management  o Create/Edit/DeleteGroups: ▪ Add new groups with:  Group name Description Icon (optional)  ▪ Edit or update group details.  ▪ Delete groupso MonitorGroupActivity:  ▪ View the list of groups and member counts.▪ Manual Addition of Users: Add users to specific groups manually if needed. ▪ Monitor chat messages within each group.▪ Moderate or delete inappropriate group messages.  o Postmanagement:▪ View all public posts in a chronological feed. ▪ Search/filter posts by:  • User  • Date▪ View post engagement:  • Likes• Comments • Shares  ▪ Moderation: • Delete inappropriate posts or comments. • Ban or warn users who violate posting guidelines ▪ Content Reports:  View flagged posts/comments (reported by users). Delete flagged content. Craving and resource management (Blogs)  o DistractionToolManagement:▪ Add, edit, or delete distraction tool resources (e.g., exercise routines, hobbies). ▪ Upload media (images or text) to support each resource.  o AdviceandTips:▪ Add new tips to help users manage cravings.▪ Categorize tips (e.g., "Short-Term Tips," "Long-Term Tips"). ▪ Monitor how often resources are accessed.  o ResourcesHub:▪ Add new resources to help users quit vaping.▪ Categorize resources (e.g., dealing with withdrawal, motivation, testimonials). ▪ Upload media (e.g., PDFs, images, or links to articles/videos). Content managemento Dailycheck-incoinamount  ▪ Set or update the coins they will get for the check-in o Personalizedplan:  ▪ Ability to create or edit the plan according to the nicotine intake per day o InformationPages:  ▪ Ability to view the list of all the content pages over the platform ▪ Ability to enter and update the information over the pages  • FAQ • About us• Privacy• Terms and Conditions  ▪ Ability to manage the user profile pages • Banners Advertisement  o Abilitytoadd/updatebannersovertheplatform o Thebannersareintheformofimageso Abilitytoremovethebanners  • Notificationso Abilitytoreceiveorsendnotifications  ▪ Group creation▪ User registration▪ Post report▪ Other system notification  • Reports and Analyticso UserEngagementMetrics:  ▪ Daily/weekly/monthly active users.  ▪ Number of completed streaks. o GroupActivity:  ▪ Most active groups.  ▪ Average number of messages per group. o PostEngagement:  ▪ Total posts created.  ▪ Likes, comments, and shares per post.o Viewreportsbasedonuserregistered,contentpostedandviewed. o Viewreportsbasedoncontentpostedandfilteritbydateandenduser. o ExportreportstoCSV. • Logout  o Abilitytologoutfromtheplatform        Customer Application (iOS, Android & Web)  ●  Create your account: users will be able to create an account to place an order on the platform and  use its various features.  ○  Full name ○  Email address ○  Phone number ○  Set password ○  Mobile OTP verification ●  Signup/Login with third party service: Users will be able to sign up with their accounts on the following platforms.  ○  Signup with google account ○  Signup with facebook ●  Login: Users will login with their email address and their account password. ○ Forgot password: Users will enter their registered email address. Instructions will be sent to the email address about how to change the password with all the required information. Login/Signup options  ●  Homescreen: Users will be able to view the various categories available on the platform on the home screen. User will click on an option to view its details.  ○  Banner advertisement: Users will be shown banner advertisements about products available on the screen. These will be uploaded and managed by the admin. ○  Search: users will be able to search by using the following details ○  Product name ○  Vendor name ●  Restaurants: Users will be able to order food from restaurants. ○ Nearby restaurants listing: Users will be shown a list of all the nearby restaurants available on the platform. Users will click on a listing to view its details. Each listing will have the following details.  ■ Restaurant name Open/Close status Estimated delivery time Distance from user Average rating ○ Restaurant details: Users will be able to view the items available at the restaurant.  Food categories: Users will be able to view the different categories of food available  with the restaurant e.g. Italian, Pizza, burgers, continental etc. Food item listing: After selecting the category the user will be shown a list of food items available in the restaurant.  ●  Food item image ●  Food item name ●  Food item cost ●  Buy now ●  Add to favorites ■ View food item details  ●  Food item name ●  Food item image ●  Stock availability details ●  Food item description ●  Add to cart: Items will be added to the user's order cart. ● Order cart: All the items added by the user to the cart will be shown in this section. ○ Delivery address  ■ Add new address ●  Use current location ●  Search for location ●  Street (House , Building, Street number) ●  City ●  State ●  Country ●  Pincode ●  Address type  ○ Home  ○ Office ○  Item listing: A list of all the items added to the cart. ○  Apply promo code ○  Amount payable ○  Auto redeem and earn loyalty points ○  Auto deduct wallet balance against order ○  Add special instructions (optional) ○  Select payment method:  Cash on delivery Credit/Debit card ○  Place order: the order will be placed. ● Sort & filter: User will be provided the following filters and sort parameters. ○ Brands  ○ Sort by Price  ●  Low to high ●  High to low Popularity Most purchased ○ Price range  ● Account: The user will be able to manage their account and order history along with other account details.  ○  My Profile:  Profile picture Email address Basic information ● Full name  ● Email address  ● Phone number Change password Manage addresses ○  My orders  Active order listing Past order listing Scheduled orders  ○ Notifications ■ Order confirmation ● Logout Promo Order updates Offers ○  Wallet: Users will be able to add money to their wallet. They will be able to use their wallet points to order items on the platform.  Available balance Add money to wallet Transaction history ○  Wishlist: Users will be able to view what they have added to their Wishlist in this section. ○  About us ○  Share app: Users will be able to share the download link of the application with others. ○  Settings  ■ Currency● USD  ■ Language● English ○  Payment history ○  Contact us: Users will be able to use this section to get in touch with the admin. Submit name Email address Phone number Message for the admin 3.2 Vendor/Restaurant Panel (Web/Android & IOS App)● Login: Order admin will be able to login to their dashboard from this section.  ○ Email address  ○ Password ● Dashboard  ○  Dashboard overview:  Pending Orders Active Orders Delivered Orders Canceled Orders Categories Products Banner Promotions Return Requests ○  Sales analytics  Earnings in the current week Earnings in the previous week Earning target ● Product management: Vendors will be able to manage product listing  ○  Ability to view and select a category. ○  Ability to view and select a subcategory. ○  Ability to enter a list of all the items based on the category/subcategory selected. ○  Ability to enter/add details related to each item: ■ Name■ Image■ Description ■ Price  ○  Vendors will have to define a specific number for each product and in case the quantity of an item goes below that particular number, the vendor will be notified accordingly. ○  Once the product goes out of stock it will no longer be visible on the customer frontend application unless the admin updates it. ○  Ability to remove items/products from the listing. ●  Orders management: Vendors will use this section to view new orders and manage upcoming  orders.  ○  Order listing: Vendors will be able to view a list of all the orders they have received. ○  View order details: Vendors will be able to click on an order and view all of its details. ○  Order status: Vendors will be able to change the status of an order. ●  Profile management: From this section Vendor will be able to manage their account.  ○  Vendor logo: Ability to manage the logo ○  Banner Image : Ability manage vendor banner image ○  Ability to manage vendor personal details ○  Change password:  Old password New password Confirm password ●  Promo code ○ Ability to see promo code listing added by the platform ● Loyalty card ○  Ability to see loyalty card listing added by the platform  Loyalty card name Points Need to achieve ○  Achieved Loyalty cards ■ Redeem card points ● Notifications  ○ Ability to receive notifications for  New Orders New Bookings Payments ● Sign out○ Ability to sign out of the platform 3.3 Drivers/Agent Mobile Application (iOS & Android)  ●  Splash screen: The agent will be shown a 2-3 second splash screen with the logo of the  application. ●  Short code: Agents will enter the short code of their company. This will connect the agent's application with their respective organization. ○ Confirmation: The agent will be shown the name of their organization based on their short code. The agent will confirm the name in order to move forward.  ● Enter phone number: The agent will enter their registered phone number. Agent accounts will be created by the admin and the details will be provided to the agent by the admin.  ○ OTP: An OTP will be sent to the agent to verify the login.  ●  Status: Agents will be able to toggle their status between available and unavailable.  ○ Available  ○ Unavailable ●  Aggregation  ○  Ability to receive and view real-time job requests. ○  Ability to view job details. ○  Ability to accept or reject job requests. ○  Ability to provide a reason for rejection. ●  Task listing: Agents will be able to view the Tasks that have been assigned to them by the admin.  ○  Task Sorting  Today's Tasks All Tasks ○  Task details: Each task will be shown along with the following details to the task. ■ Task Address ■ Date and Time Task Type Sub tasks: if subtasks are added along with a task they will be shown along with the main task in the listing. Location on Map: Agent will be shown the location on a map. ○ Task actions: Agents will be able to perform the following actions on a task.  Start task: this will start the task, USer will be able to open the navigation in the default navigation application on the device i.e. Google maps on android and apple maps on iOS.  ●  Notification: A notification will be sent to the customer. ●  Contact customer: Agent will be able to call or message the customer. The call will be through the agent's cellular network and normal call charges will apply. Mark as complete: Agent will be able to mark a task as complete. Admin will be able to make uploading proof necessary in order mark the task as completed.  ● Notifications ○ Ability to get real-time push notifications:  Task request Task details Cancellations ● Others (Side Menu) ○ Profile:  ■ View profile - Drivers will have the ability to view the profile from this section where they can view the details like name, address, email ID, contact number, etc.  ● Sign out - Ability to sign out of the application. 3.4 Dispatcher Admin Panel (Web)● Login: Customers will use this panel to login to their Royo dispatcher admin account. These login  details will be provided to the client by Code brew Labs.  ○  Email Address: user will enter their registered email address. ○  Password: User will enter their password. Users will be able to change the default password from their account settings after their initial login. ■ Remember me: Users will select this option if they want to keep their account logged in even after they close the browser. Users will be able to change this from the login screen.  ● Feature Menu (Navigation): After a successful login, The user will be able to view the side menu and all the options available in the platform can be accessed from the side menu. Users will be able to navigate to all the components of the platform from the side menu.  ○  Dashboard ○  Customers ○  Tasks ○  Profile ○  Customize ○  Teams ○  Agents ○  Geo-Fence ○  Auto allocation ○  Pricing rules ○  Configure ○  Analytics ○  Notifications ● Dashboard: Admin will be able to view the overall teams and their drivers on the dashboard.○ Team Listing: Admin will be able to view the list of teams they have created on the platform.  ■ Driver listing: Admin will be able to view the drivers assigned to each team.● Task: Admin will be able to view and overview of the tasks assigned to each  driver.  ○ Change task priority: Admin will be able to change the ranking of a task in a driver's task list.  ●  Online Drivers: Admin will be able to view the number of drivers online in a team. ●  Offline Drivers ○ Map View: Admin will be able to click on a task and view the current location of the assigned driver, The pickup location and the route for the driver. Admin will be able to view the live location of the driver as they are in the process of picking up the item.  ■ Select date: Admin will be able to select a date and will be able to view the task location on the map.  ■ Teams: Admin will be able to select a team and will be able to view the tasks assigned to that team on a specific date.  ■ Task listing: Admin will be able to view the task location on map based on the task type  ●  All tasks ●  Assigned ●  Unassigned ●  Completed ●  Failed ● Customers: In this section admin will be able to view their existing customers, manage their data and add new customers to the platform. ○  Add new customers: Admin will be able to add new customers to the platform.  Full name Email address Phone Number Address  ● Location  ●  Email address ●  Phone number Add Additional address: Admin will be able to add multiple addresses to the same customer. ○  Customer listing: Admin will be able to view the list of existing customers. Each customer will have the following details.  Full name Email address Phone Number ○  Status: Admin will be able to enable or disable a customer. Admin will not be able to assign a task from a disabled customer. ○  Edit Customer details: Admin will be able to edit the details of a customer. ○  Delete Customer: Admin will be able to delete the customer. ● Tasks: Admin will be able to create pickup and delivery tasks for the customers and assign drivers  to each task from this section.○ Add task: Admin will be able to create a new task from this section.  ■ Task Date: Admin will be able to select the date on which the task needs to be done. ● Now ● Schedule: A future date will be assigned to the task by the admin.  Customer: Admin will select the customer for whom this task is being done.  ●  Search customer: Admin will be able to search for the customer from the list of existing customers. ●  Add a new customer: Admin will be able to add a new customer. Task type: Admin will be able to mark what type of task this is.  ●  Pick up ●  Drop off ●  Appointment  ■ Address: ●  Select existing: If the admin selects an existing customer they can select the  address which has been saved with the customer's details. ●  Add new address: Admin will be able to add a new address.  ○  Location ○  Post code ○  Email address ○  Phone number ○  Task barcode ○  Quantity ●  Add sub task: Admin will be able to add sub tasks to a task. Driver would have to complete all the sub tasks in a task to mark it as completed. ●  Meta Data: Admin will be able to add additional details of the task. ○ Task description: Admin will be able to add a text based description of the task. ○ Add Image: Admin will be able to add an image of the package or the location.  ●  Allocation: Admin will be able to select who this task will be assigned to.  ○  Unassigned: The task will be created but it will not be assigned to a  driver. ○  Auto allocation: Admin will be able to auto allocate the task.  Select team Select Driver ○  Manual Allocation: Admin will be able to view a list of all the drivers on the platform and assign the task to any driver. ●  Cash to be collected: Admin will add how much cash does the driver have to collect from the customer. ○  Task listing: Admin will be able to view all the tasks created on the platform.  Customer name Phone number Assigned Driver Due time Tasks Tracking URL: Each task will have an auto generated tracking URL. This URL can be shared with the customer so they can track the driver and the status of their task. Task Proof: A task proof will be uploaded by the driver when the task is completed. Pricing: Admin will be able to view the pricing of the task. ○  Edit task ○  Delete Task ○ Task Sorting: Admin will be able to sort tasks based on the below mentioned criteria.  Pending allocation: Tasks which have been created but have not been assigned to  any driver yet. Active: Tasks which are currently being completed by the assigned driver. History: All the tasks that have been completed by the drivers. Failed: Tasks which have been marked as failed by the driver. ● Organization Profile: From this section admin will be able to manage and view their company and their royo dispatcher profile.  ○  Upload logo: Admin will be able to upload the logo which will be shown on their organization admin panel. ○  Organization Short code: Drivers will enter this short code in their mobile application to be associated with this specific organization. ○  Driver application Download link: Admin will be able to view the download link to the drivers mobile application.  Google play store Apple App-Store ○  Organization Profile Details  Owner name Email address Contact Number Company address Company name Country Timezone ○ Change password: Admin will be able to change their account login password from this section.  Old password New Password Confirm Password ● Customize: Admin will be able to customize their platform settings from this section of the royo dispatcher panel.  ○  Theme: Admin will be able to select the color theme for the platform.  Light theme Dark theme ○  Address: Choose between my addresses and all addresses. ○  Nomenclature: Admin will be able to define and update the nomenclature for their platform and customize it according to their needs.  Agent name: Admin will be able to select what agents will be defined as on their platform e.g. Drivers, Delivery Wizards, Contractors etc. Currency: Admin will select the currency which will be shown on the platform. This will be for on the platform visual purposes only and on platform payment currency will depend on the payment gateway and not this option. Measurement units: Admin will be able to select if they want to calculate measurements in Metric or imperial units. ○  Date & Time: View and update the date and time format settings for the platform.  Date Format Time Format ○  CMS Pages: Admin will be able to manage the details on the CMS pages. ■ Terms and conditions ■ Privacy policy ○ Task completion Proof: Admin will be able to manage and set the task completion proof that is required from the agent when they mark a task as complete.  Task type: Admin will be able to manage the task completion proof for each task type separately.  ● Pickup● Drop● Appointment Proof type: The type of proof that is required from the agent.  ●  Image ●  Signature ●  Notes ●  Barcode Status:  ●  Enable/Disable ●  Required: if a proof is marked as required it will be made mandatory and the task cannot be completed until this proof is uploaded. ● Teams: Admin will be able to manage and create agent teams from this section. Admin will be able to categorize different types of agents into individual teams.  ○ Add team: Admin will be able to create a team from this section.  Team name Location accuracy: Admin will be able to select how accurate they want the agent's location to be on a map. The higher the level of accuracy, the more time it will take to load the location. ■ Location Frequency: Admin will be able to select the time interval in which the driver's location will be refreshed. ■ Team Tag: Admin will be able to set a team tag for the team. Admin will be able to use this search team on the platform.  ○  Team Listing: Admin will be able to view a list of all the teams added on the platform.  Team name Location accuracy Location frequency Team Strength Team Tag ○  Manage teams  Edit team details Delete team ○  View team details: Admin will click on a team to view a list of all the agents added to the team. ● Agents: In this section admin will be able to add new and manage their existing agents on the platform.  ○ Add new Agent  Upload profile picture Agent name Contact number Agent type  ● Employee  ● Freelancer Assign Team: Admin will be able to assign the agent to one of the teams. Transport type: admin will select what type of transport is the agent going to use for their job i.e. Nothing, Light vehicle, heavy vehicle. Driver tag: Admin will add atag to the agent so they can search for them on the platform. Transport vehicle details ● Year  ● Make  ● Model UID: Admin can assign a unique UID for every agent. License plate number Vehicle color ○ Agent listing: Admin will be able to view a list of all the existing agents on the platform.  UID Profile picture Full name Phone number Employment type Team name Vehicle type Cash collected Order earning Total received Total pay ■ Final balance ○  Pay/Receive: Admin will be able to add details of the payment they have given to the agent and the payments they have received from the agent. ○  Action  Edit account details Delete Account ●  Geo fences: Admin will be able to create geo fences from this section. Geo fences will be used to make sure agents in each geofence get relevant orders.  ○  Add Geofence  Geofence name Description Team: Admin will be able to assign a team to a specific geofence. Select agents: Admin will be able to select specific agents from a team to a specific geofence. Create geofence: Admin will be able to create a geofence. Admin will be able to draw a geofence over the map and change its shape dynamically. ○  Geofence listing: Admin will be able to view a list of all the existing geo fences.  Edit geofence Delete Geofence ○  Map View: Admin will be able to view an overview of all the geofences on a map. ●  Auto allocation management: Admin will be able to manage how tasks are assigned to agents and how new tasks are managed. ○ Acknowledge Type:  ■ Acknowledge: Agents will be able to view the new task and acknowledge it. They will not be able to reject the task. Accept/Reject: Agent will be able to view the task details and then decide if they want to accept or reject the assigned task. None: Task will be assigned to the agent without their consent. ○ Auto allocation management  Enable/Disable  ●  Automatically assign tasks to agents. ●  Self assign Select number of retries Start allocation before Request expire in (Time) Maximum tasks per agent Maximum radius: The maximum radius from which an agent will receive their tasks. Maximum cash in hand per agent: the maximum cash an agent can collect, When the amount is reached the agent has to hand over the cash to the admin. Task allocation method:  ●  One by One: Allocation will be done in a queue. ●  Batchwise: Allocation will be done in distance wise batches. ●  Round robin: Allocation will be done in round robin format. ● Pricing rules: Admin will be able to manage the pricing rules on the platform. ○ Pricing rule priority  Driver tag Team tag Geo fence ■ Team ID ○  Add new pricing rules  Pricing rule name Base price Base duration in minutes Base distance Duration price per minute Distance fee Cancellation fee Agent commission percentage Agent commission fixed Freelancer commission percentage Freelancer commission fixed ○  Pricing rule listing  Name Base price Base duration Base distance Base waiting ○  Pricing rule management  Edit pricing rules Delete Pricing rules ● Configure: Admin will be able to configure components like the Map and SMS based messaging from this section. ○  Map Configuration  Map Type: Admin will be able to select the Map service they want to use in the  application. (By default, only Google Maps is available in the platform) API Key: Admin will enter the API key provided by their map service provider. ○  SMS Configuration  Service provider: Admin will select the SMS gateway they want to use in the platform  (By default only Twilio is available in the platform). Number: This will be provided by the SMS service provider. API Key API Secret ○  Personal access token: Admin will be able to create API access tokens, This will let the admin connect to the platform API.  V1 API Access token V2 API Keys ● Generate: Admin will be able to generate an API key.  ○ Email Setup: Admin will be able to set up their SMTP server from this section. All the details below will be provided by the email service provider.  Host URL Port Encryption Username Password Form address ● Analytics: Admin will be able to view the analytics for the platform, This section will let the admin have a quick overview of their platform and its day to day metrics.  ○  Overview  Platform Earning Agents Earning Total number of orders for the day Active Agents available ○  Birds Eye View: Admin will be able to view the current location of the agents on a map. ○  Overtime earnings and orders graph: Admin will be able to view a graph based on the  overtime number of orders and the net earning on the platform. ○  Agent overview ■ Agent listing  ●  Cash in Hand ●  Contact number ●  Type ○ Employee or Freelancer ○ Customer Overview  ■ Customer listing  ●  Member since ●  Total spent ●  Phone number ●  Total orders placed ● Notification management: Admin will be able to send custom emails and SMS messages to the customers, Admin will be able to edit each notification based. ○  Notification types  Pickup Notifications Drop Off Notifications Appointment Notifications ○  Event types  Agent started Agent Arrived Successful Failed ○  End user type■ Customer ■ Recipient ○  Communication type: user can enable or disable the notification for each communication type and end user. ■ SMS or Email○ Edit Message: Admin will be able to edit the message sent for each notification.  ■ Tags: Admin will be able to use tags to insert dynamic details like agent name and contact number in the message. Tags will be provided by the platform.  ● Sign out  ○ This will terminate the user's current session and take them to the login screen. 3.5 Super Admin Panel (Web)  ● Login○ Admin would be able to login to the platform using their registered email and password ● Forgot Password ○ Ability to reset the forgotten password by providing the registered email address ● Dashboard  ○  Dashboard overview:  Total revenue Total number of orders Number of stores Sellers ○  Sales analytics  Earnings in the current week Earnings in the previous week Earning target ○  History overview  Transaction history Recent products ●  Orders management: Admin will use this section to view new orders and manage upcoming orders.  ○  Order listing: Admin will be able to view a list of all the orders they have received. ○  View order details: Admin will be able to click on an order and view all of its details. ○  Order status: Admin will be able to change the status of an order. ○  Edit order details ○  Delete Order: Admin will be able to delete an order from the list. ●  Vendor management: Admin will be able to manage and create vendors from this section. ○ Vendor listing: admin will be able to view a list of vendors they have added to the platform.  ■ Vendor icon Vendor name Address Category management access Commision percentage Commision fixed per order Commision monthly Number of products Number of orders Active orders ○  Delete Vendor ○  Add vendor  Add icon Vendor banner image Vendor name Address Description ○  Import vendors: Admin will be able to add vendors to the platform. Vendor will be uploaded in a CSV file. ● Customer management: Admin will be able to manage their customers from this section.○ Customer listing: admin will be able to view a list of all the registered customers in this  section.  Customer image Full name Login type: Admin will be able to view what method the customer has used for login. Customer email address Phone number Number of orders placed Number of active orders Account status  ● Enabled  ● Disabled ○  Edit account details ○  Delete account ○  Add Customer: Admin will be able to create a customer account from the admin panel and  provide login details to the customer. ● Profile management: From this section admin will be able to manage their account.  ○  Platform logo: admin will be able to add a custom logo. ○  Short code: admin will be shown the short code for their platform. When a customer installs the application they have to enter this code to view the products added by the specific vendor. ○  Application download links: admin will be able to view the download links of the application. Both links for apple app store and google play store will be provided. ○  Manage admin profile details:  Full name Email address Contact number Company address Company name Country Timezone ○ Change password:  Old password New password Confirm password ● Customize platform: admin will be able to customize the below mentioned components of the platform.  ○  Manage theme  Admin panel theme  ●  Light theme ●  Dark theme Primary color Secondary color ○  Date and time  Select date format Select time format  ○ Nomenclature Select primary language Additional language names Primary currency Additional currency name ○ Add custom domain■ Enter custom domain URL  ○  Select website template: admin will be able to select the web template theme from the list of available templates. Initially, only one template is available. ○  Select application template: admin will be able to select the application template theme from the list of available templates. Initially, only one template is available. ●  Application styling: Admin will be able to manage the basic styling components of the application from this section.  ○  Select font style ○  Color picker ○  Select tab bar style ○  Home page style: admin will select the home page style from a list of available styles. ●  Configure platform: Admin will use this section to configure the various components and settings of the platform. ○ Hyper local: Enable location based visibility of Vendors and set the Default Location. ■ Status  ● Enable  ● Disable■ Set default location for hyper local services  ○  Status● Enable  ● Disable ○  Social logins ■ Facebook login settings ■ Google login settings ■ Apple login settings  ○  Map configuration  Select Map provider API key ○  SMS Configuration  Select SMS provider SMS from API key API secret ○  Mail configuration  Mail type Mail driver Mail host Mail port Mail username Mail password Mail encryption Mail from ○  User authentication  Verify email Verify phone ● Manage banner advertisement: from this section admin can manage the banner advertisements. ○  Banner list: admin will be able to view the list of banner advertisements already added to the platform. ○  Add new banner image  Upload banner image Add banner image name Status  ● Enable  ● Disable Banner start date Banner end date Assign to  ● Category  ● Vendor ● Catalog management  ○  Category management: admin will be able to add and manage existing categories  View category listing Drag & Drop: Drag & drop Categories to make child parent relations.  ●  Edit category ●  Delete category Add new category ○  Variant management  View existing variant listing Add new variants ○ Manage brands  View list of existing brands Add new brand ●  Tax management  ○  Add new tax category ○  View tax category listing ○  Manage tax rate  View existing tax rates Add new tax rates ●  Payment option management  ○  Cash on delivery  Enable Disable ○  Paypal  Status  ● Enable  ● Disable Username Password Signature ○  Stripe ■ API Key  ● Promo code management ○ Promo code listing ○ Add new promo codes ● Loyalty card management  ○ Loyalty card listing  View added loyalty card list  ●  Admin will able to Enable & disable Loyalty card ●  Admin will able to Edit Loyalty card ●  Admin will able to remove Loyalty card Redemption Value  ●  Admin will able to Enable/Disable redemption Value ●  Admin will able to change redemption Value Add new loyalty card  ●  Upload Image of Loyalty card ●  Name ●  Min. Points to reach this level ●  Add Description ●  Earnings Per Order  ● Notifications ○  Ability to receive notifications for  New registration Orders Profile approval notifications ○  Ability to send push notifications to different stakeholders ● Sign out○ Ability to sign out of the platform 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

There were no measurable positive outcomes from the projects. Despite significant investment and repeated assurances, neither company reached a functional or deployable stage. The deliverables did not meet agreed specifications, quality standards, or expected 'commercially reasonable efforts'.

In measurable terms:

0 functional app releases suitable for public launch. One has been handed over to another software agency and is about to launch 4 months late due to the corrections needed to fix the exceptionally poor quality of their work
Substantial financial loss due to non-delivery and the need for independent code audits confirming poor development standards.
No user acquisition, downloads, or revenue generated as a result.

One business has lost investors and collapsed as a result 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The communication was poor, inconsistent and didnt deliver on my expectations when asked of them.

One employee in particular was pushy for payments, yet never spoke otherwise about issues I raised, and this was the senior team leader.

What was your primary form of communication with Code Brew Labs?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Nothing. My experience was exceptionally poor. The deliverables were unusable and did not match the agreed scope. I later discovered irregularities in a signed DocuSign document - including mismatched envelope IDs confirmed by DocuSign - and verified with Clutch that certain awards listed by the company were not authentic. These issues caused financial loss, stress, and serious concerns about their business integrity.

Are there any areas for improvement or something Code Brew Labs could have done differently?

Operate transparently and fulfil the agreed scope of work. Offer refunds when deliverables are below standard. Ensure that any awards or credentials presented publicly are genuine and verifiable. Clients should expect honesty and accountability throughout the project.

BACKGROUND

Please describe your company and position.

I am the Operation Lead of ZeroPe

Describe what your company does in a single sentence.

ZeroPe ensures a straightforward process by directly paying the approved loan amount on behalf of the user to the chosen hospital.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Code Brew Labs to accomplish?

• Web Development
• Android app Development
• Ios App Development

SOLUTION

How did you find Code Brew Labs?

Referral

Why did you select Code Brew Labs over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Code Brew Labs were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work included creating a seamless mobile app and an intuitive admin dashboard tailored to our needs. Key features delivered include a streamlined loan application process, automated approval workflows, repayment tracking, secure document upload, and integration of payment gateways, all built with top-notch security and compliance in mind. The app’s clean UI/UX design ensured effortless navigation for users, while the admin dashboard provided powerful tools for monitoring loan applications, analyzing data, and managing operations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Working with Code Brew Labs on the development of our medical loan app has been a resounding success, with measurable outcomes that speak volumes about their expertise. Within the first six months post-launch, ZeroPe surpassed 50K downloads, highlighting its strong market traction. The automated loan approval workflows they implemented reduced processing times by 40%, enabling faster and more efficient service for our users.

The repayment tracking system led to a 30% drop in missed payments, improving financial compliance and user satisfaction. Additionally, the app’s user-friendly design fostered a 20% increase in returning users, showcasing its effectiveness in customer retention. The platform’s 100% uptime and robust security further ensured a seamless and trustworthy experience.

These outcomes reflect the exceptional quality of work by Code Brew Labs, and we highly recommend them for innovative and impactful app development projects

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management by Code Brew Labs was exceptional from start to finish. They maintained clear and consistent communication throughout the development process, ensuring we were always informed of progress and milestones. Their team was highly organized, and all deliverables were completed on time, which was crucial for the timely launch of ZeroPe.

What was your primary form of communication with Code Brew Labs?

Virtual Meeting

What did you find most impressive or unique about this company?

What impressed us the most about Code Brew Labs was their ability to deeply understand our unique requirements and translate them into a highly functional, user-friendly app. Their combination of technical expertise and a client-first approach made the entire development process smooth and collaborative.

Are there any areas for improvement or something Code Brew Labs could have done differently?

One area where they could enhance their services is by providing more detailed progress updates during the development phases. While communication was clear, a more structured reporting system—such as weekly status reports—would have further streamlined collaboration.

BACKGROUND

Please describe your company and position.

I am the Founder and CEO of a technology and management consultancy.

Describe what your company does in a single sentence.

Technology and management consulting and product development.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Code Brew Labs to accomplish?

To finish the project faster

SOLUTION

How did you find Code Brew Labs?

Online Search

Why did you select Code Brew Labs over others?

• Close to my geographic location
• Pricing fit our budget
• Good value for cost

How many teammates from Code Brew Labs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We had an mobile and web app requirement and wanted some help in getting the work done faster as we had to go to market in a very short time frame.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Project finished in few months when compared to other firms which may take more than an year to complete the project. Project done as per our agreed upon budget.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management is good. They delivered on time though there were delays due to third party apps.

What was your primary form of communication with Code Brew Labs?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

You could get your app developed in a short time frame as they had a huge and experienced development team. Also their operations head Abhimanyu was good at getting the project in line with our timeline and follow up their team as well to get the work done.

Are there any areas for improvement or something Code Brew Labs could have done differently?

Nothing to mention.

BACKGROUND

Please describe your company and position.

I am the Founder of Raasa Karts India Private Limited

Describe what your company does in a single sentence.

We are aggregator of Street Food sellers in India

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Code Brew Labs to accomplish?

• To buy the readymade product & quickly start the operations.

SOLUTION

How did you find Code Brew Labs?

call from their sales team

Why did you select Code Brew Labs over others?

Reputation of CEO

How many teammates from Code Brew Labs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• White label applications for Street Food sellers & buyers 
• White label websites

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Apps are now live 
• They should be working smoothly

Describe their project management. Did they deliver items on time? How did they respond to your needs?

It's a mixed feeling. While we are satisfied with the work, we started it in November '23 and promised to finish in 4-6 weeks, but it was over by April 2024. The sales team promised apps for vendors as well, but the production team denied it. It was only after the intervention of the CEO that the work again started, causing huge losses in time and money for us.

What was your primary form of communication with Code Brew Labs?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

• Past experience on the product & consumer needs can be clearly seen.
• The product is comprehensive, and its UI is excellent.

Are there any areas for improvement or something Code Brew Labs could have done differently?

Yes, transparency is very important, what is promised should be not be denied after the payment and also timelines should be followed.

BACKGROUND

Please describe your company and your position there.

I am the Manager of a leading Blockchain Trading US company Tradefast.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Code Brew Labs, and what were your goals?

Our company was looking to launch a user-friendly NFT marketplace to attract the global NFT community. We came across Code Brew Labs as a prominent name in the blockchain and crypto industry. We contacted them and instantly booked their demo & consultation session. We got on a call and discussed our project idea and requirements in detail with their team. Personally, I was very much impressed with their dedication and how professionally they handled everything from our NFT platform conceptualization to design, development and deployment.

Their development team helped us build a feature-rich, secure and robust NFT marketplace embedded with the latest features like an in-built crypto wallet, efficient admin panel, NFT minting & listing, digital auction houses and featured airdrops. They also assisted us in customizing NFT marketplace functionalities as per our needs and adding high-end features like multiple payment gateways, multi-currency support, NFT storage, trade history and much more. Our goal was to attract global NFT creators and collectors and bring the entire community on one standard platform. We were aiming to build a huge user base and open doors to revenue generation. I can surely say that Code Brew Labs helped us achieve this objective successfully.

SOLUTION

How did you select this vendor and what were the deciding factors?

We explored the services of Code Brew Labs on their official website and found some amazing points that made us choose this company for our project. Here are some of them: · An experienced and renowned company in the blockchain industry · Have a team of highly qualified and experienced blockchain developers and experts · The team is well versed with the latest protocols and sophisticated technologies like blockchain, crypto, AI, ML, VR, AR, IoT · Developers are comfortable in handling development on major blockchain networks using the latest tech stack · Offer a wide array of comprehensive Blockchain, NFT, crypto exchange, wallet, Metaverse and Defi development services · We also focused on their past projects delivered.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

As stated above, we got on meetings with the development team to discuss our expectations and requirements for developing the NFT marketplace. They duly paid attention to all our points and suggested add-on features to enhance our NFT platform's efficiency. Once we finalized the NFT marketplace model, features and tools, the team started formulating a blueprint and began with the development of the NFT marketplace prototype. In the meantime, we also discussed some customizations with the team. They duly integrated all the key features as well as the customized features in their prototype.

Their development team helped us envision and build a secure NFT marketplace platform laced with features like an in-built wallet, digital auction houses, NFT minting, listing and burning functionalities, an NFT search filter, user profile, trade history and much more. They also integrated multi-level security features like KYC/AML verification, biometric authentication, pin login, OTP authentication and session logout. In addition to these, the development also employed SSL implementation, anti-DDoS protection, 2FA and other high-security protocols for encrypted access and data protection.

Code Brew Labs developers boosted the efficiency of our NFT marketplace by integrating high TPS, a powerful trading machine, a smart trading bot, staking features and advanced chart tools. I strongly believe that Code Brew Labs developers are quite proficient and well-versed in handling major blockchain platforms like Ethereum, Polygon, Binance, and EOS as well as programming languages like Solidity and Rust. They are experts in smart contracts like Truffle, OpenZeppline, HardHat, Infura, and Alchemy and frameworks like Ether.JS, React.JS and Node JS.

How many resources from the vendor's team worked with you, and what were their positions?

At the initial level of the project, 2 sales executives connected with us to discuss the basic expectations that we had for developing our NFT marketplace platform. We were then connected with the development team which included 5 blockchain developers, 3 designers, 2 blockchain experts and 2 quality engineers. Our team members had detailed meetings with Code Brew Labs development team about the model of the NFT marketplace and the features & tools we wish to add. Their experienced developers also guided us on how we can make the NFT platform more efficient, secure, and attractive.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Credit to the skilled and efficient development team of Code Brew Labs, the first phase of our NFT marketplace development was completed in 2 months. The team was able to provide us with the blueprint and prototype of the NFT marketplace platform. Our team was very much impressed with the responsive and attractive UX/UI design. Moreover, we were quite satisfied to see that they had included and considered all the features and tools we discussed in our meetings to add to the platform. The best part was that they had formulated the development strategy focusing on the customizations we requested.

Describe their project management style, including communication tools and timeliness.

Code Brew Labs team was very professional in understanding our project requirements and maintaining a smooth medium of communication with our stakeholders. They used Microsoft Teams for meetings, and communications and ensured a seamless workflow. The best thing was that they kept us updated at every step of the project development, took feedback and worked minutely to resolve them. They have a very business-focused approach and a result-oriented development process.

What did you find most impressive or unique about this company?

TThe most impressive was they offered end-to-end NFT development services, covering all our requirements in one place. Their NFT solutions include NFT development, wallet development, smart contract development & auditing, asset tokenization, marketplace support and other services. We could get all our NFT-related solutions for our marketplace development at Code Brew Labs which reduced our burden. Another advantage of this company is that they have professional, highly skilled and experienced developers. The development team and the management always ensured a smooth communication channel with us which helped us to get an idea of how our project was progressing.

Are there any areas for improvement or something they could have done differently?

Our overall experience with Code Brew Labs was quite impressive, satisfactory and as per our expectations. The only fact that I found could be improved is that they can document the initial meetings so that everything is clear from the first stage itself.

BACKGROUND

Please describe your company and your position there.

CEO of a frozen food brand. We prepare and sell ready to eat meals that are easy to cook and consume.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Zafflesoft, and what were your goals?

We wanted to develop a food delivery mobile application for our brand. It would allow our customers to place orders remotely and get them delivered at their doorsteps. We wanted to keep the app simple and intuitive.

SOLUTION

How did you select this vendor and what were the deciding factors?

After consulting several agencies, we hired Zafflesoft because they had a ready-made solution for a food delivery app. We scheduled a demo to understand more about their product - it was very well developed, just as we wanted - so we hired them for the project.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They had a ready made solution and thus the development was completed in less than 3 months. After that, their team worked on the aesthetics. They ensured the app was easy to use and navigate. Their team is now testing the application to ensure it’s good enough to be published.

How many resources from the vendor's team worked with you, and what were their positions?

- 4 Mobile App Developers - UI/UX Experts - Technical Lead - Project Manager

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The app is feature-rich and intuitive. They took care of all the nifty little details while developing it. From navigation to animation, everything looks elegant and smooth. We genuinely admire the quality of work that’s delivered.

Describe their project management style, including communication tools and timeliness.

The project management was done very well. They adhered to the timelines and always reported the updates. For the tools, we used emails and basecamp for communication and tracking project.

What did you find most impressive or unique about this company?

They are reliable and efficient. They turned around the project in a very short span of time, which was impressive. We liked their ready made solutions, it cuts a lot of development time and cost.

Are there any areas for improvement or something they could have done differently?

Nothing in general.

BACKGROUND

Please describe your company and your position there.

Tech Lead at a leading gas manufacturer and distributor.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Zafflesoft, and what were your goals?

We hired them to create a delivery management system for our business. It would help our delivery partners easily navigate and find our retailers.

SOLUTION

How did you select this vendor and what were the deciding factors?

We had several companies on our list. To filter them down, we opted for a trial with each one of them. We selected Zafflesoft as we liked their coding methodologies and portfolio.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They first mapped out all the features of the app. Their team also developed a few concepts for the app. The design resonated with our brand colors and was aesthetically pleasing. Post finalizing the design, their team coded the app from scratch. As of now, they are testing the app thoroughly to ensure there are no bugs.

How many resources from the vendor's team worked with you, and what were their positions?

We mainly had an account manager who handled our project. Apart from him, a team of mobile app developers were working dedicatedly for us.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The app is yet to be deployed - so don’t have any numbers just yet. But the project has been executed very well. Their team was responsive and took care of every minute detail. The delivery management app is fast and snappy. It automatically optimizes the route for our delivery partners and helps them plan ahead.

Describe their project management style, including communication tools and timeliness.

We didn’t have any problem with the project management. For the most part, we used Basecamp to track updates and communicated via Slack and Zoom.

What did you find most impressive or unique about this company?

They are diligent and friendly. There were a few delays along the way, but overall, we are happy with how it all finally turned out.

Are there any areas for improvement or something they could have done differently?

NA

BACKGROUND

Please describe your company and your position there.

I’m an entrepreneur who invests in my own ideas, mostly, related to SaaS in different industries; as well as a Consultant in Supply Chain and Logistics.
 

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Code Brew Labs, and what were your goals?

CBL had internal challenges that I only could get to know when I managed to get a hold of one of their founders.

Since then I had been trying to land on a solution that would be fair for both parties, as my project was not delivered within the timelines agreed.

SOLUTION

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

After negotiations, CBL and I landed an agreement whereby both minimized losses and other negative impacts on our businesses whilst remaining on good terms.

RESULTS & FEEDBACK

How did your relationship with Zafflesoft evolve?

We’re on good terms

How did Zafflesoft address the challenges that arose?

Professionally through conversations with one of their founders

Describe the impact this engagement has had on your business.

Working with them has been a learning experience and an opportunity to know people who have the guts to put a face to their mistakes and are keen to negotiate different solutions.

How was project management handled?

At this stage, we have been handling a fair exit from the project so, based upon such I can tell it has been managed well.

Is there anything that Zafflesoft did well or that you would consider a strength?

The involvement of a founder to sort out major challenges has been fairly good.

In what specific areas can they improve?

Communication

What advice do you have for clients with similar needs to yours?

• Contracts need to be specific and detailed. It does not matter how many pages you will have to type and read, but before signing off you need to ensure risks are manageable.
• Have your contract draft reviewed by an attorney before you sign
• Ensure you get a copy of the profile of each member of the project on the other side. It is important you know who will be handling your project
• Include penalization from your side too based upon deadlines and milestones
• Beware that COVID restrictions affect everyone around the globe and, hence, you need to keep some flexibility in terms of time.

UPDATED REVIEW

This review was published on September 17th 2021.

Marco Antonio Carreño

CEO, Grupo Carreno EIRL

Consulting

1-10 Employees

Bosnia

$10,000 to $49,999

Oct 2020 - Ongoing

Project summary

Code Brew Labs provides web and mobile app development services for a logistics and supply chain consultancy firm. They were tasked to deliver the project within a 3-4 months timeframe.

Feedback summary

The project is still ongoing and the client is disappointed that the project is already 8 months delay. They have paid 90% of the required payment but the project is still under development which is 80%. The client feels like he works with an inexperienced team from Code Brew Labs.

BACKGROUND

Please describe your company and your position there.

I’m the owner of GRUPO CARRENO EIRL, a firm involved in Logistics & Supply Chain Consultancy, as well as in a diverse number of entrepreneurial tech initiatives (APPs, Websites)

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Code Brew Labs, and what were your goals?

I hired Code Brew Labs to develop for me both a mobile app and a website for an on-demand food ordering and table booking service within the restaurant industry, in both iOS and Android. An app/Website that were supposed to be launched in the Middle East as i was living there then. This project should have been contractually delivered in 3-4 months since the day we signed the agreement.

SOLUTION

How did you select this vendor and what were the deciding factors?

I was approached by their Commercial/Sales Manager in the UAE. The reason why i decided to work with them is because the Sales person had a robust understanding of what i wanted, to the point that he offered me to build my product on the basis of an existing similar product they had, so it would take shorter time and, cost wise, it would not be considered as a project from scratch.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The project scope was to deliver both a mobile app and a Website to offer 2 main services to customers: Online restaurant table booking and food ordering for home delivery. Customer would also be able to order food for collection at the restaurant (takeaway) as this was already built in the existing APP. There were different milestones to be delivered but never they did provide accurate timelines for so thus, from a 3-4 months project we are now on the one year mark and, yet, no deliverables.

How many people from the vendor's team worked with you, and what were their positions?

The sales person at the beginning and even during part of the project as he would help me resolve some concerns. A project manager, which is now the 4th or 5th i work with from this company, as the others were removed - i would guess - as they were not delivering. There’s also a Senior PM but she has little or not understanding of the project (bet she has too many on her plate to deal with) and, certainly, not a business-oriented mindset (as everybody else in that company). There’s a Customer Servicer person but serves (in my view) as an intermediary to exchange messages avoiding any risk of conflict.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

90% of the money already paid, and although it seems 80% of the project is done, the remaining 20% is probably the most critical part of it (accounting). Project is already one year on the make, so that’s 8 months delay from what contractually was agreed.

Describe their project management style, including communication tools and timeliness.

Quite disappointing at all levels, except for the commercial/sales exec who has been always supportive. Communication tools: WhatsApp for messaging and, sometimes for sharing MoMs too! Google documents as a sharing folder for updates. Overall, low quality and poorly structured system for reporting and updating

What did you find most impressive or unique about this company?

Their marketing on social media, and the way they show their lack of commitment to deliver as per agreements signed. Also the way they seek for more money from a customer in order to cover their own expenses due to the delays they internally experience (i.e. any small observation i make and they need to fix, would be a customization job so more time for the project and more money from me)

Are there any areas for improvement or something they could have done differently?

If i were the CEO i would make a full review of the staff I’ve got, and set clear objectives and KPIs to ensure projects are delivered on time to customers. I would also suggest they implement a more customer-centric project team, and to train them in business so they not only understand business from a commercial/sales perspective but, also, from a project management side.

Star Ratings

Overall rating: 1

Quality: .5

Cost: .5

Schedule .5

Willing to refer .5

BACKGROUND

Please describe your company and your position there.

Franchise owner of a popular fast food chain having over 600+ outlets across the country.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Zafflesoft, and what were your goals?

We wanted to develop a food delivery app for our chain of restaurants. The three main goals were to simplify order management, streamline workflow, and deliver better customer experiences through the app.

SOLUTION

How did you select this vendor and what were the deciding factors?

We had a long list of vendors sorted out based on their portfolio and experience. Code Brew Labs stood out as their pricing was reasonable than other vendors.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They created a custom mobile app that connected all our restaurants with customers. It was built from scratch and their team turned it around in less time than we had expected. They took care of all the phases from development to design and everything in between.

How many resources from the vendor's team worked with you, and what were their positions?

We were mainly associated with the account manager assigned to us. He managed the technical team on behalf of us and maintained the communication.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The app that’s been developed by them works flawlessly and has helped us increase our orders by 230%. It performs well, even when there are many users simultaneously operating it. We’re happy with the interface as well. The project was executed well and we’re happy with how it was handled.

Describe their project management style, including communication tools and timeliness.

They know their game. So as far as communication goes, we didn’t have to guide them at every stage. We had calls once per week - generally on Wednesdays. In our meetings they shared with us the status of the project and where it was headed and sought our approval if and when needed.

What did you find most impressive or unique about this company?

The best part about them is that they can work autonomously. We didn’t have to intervene in their processes and they pretty much got the job done by themselves. I personally prefer minimal intervention with the vendor and let them do their job. We’re happy with our partnership and will collaborate again in future, too.

Are there any areas for improvement or something they could have done differently?

No