CISIN

BACKGROUND

Please describe your company and position.

I am the President of Synaptive Medical

Describe what your company does in a single sentence.

Synaptive Medical Inc., a Toronto-based, global medical device and technology company solves surgical, imaging, and data challenges to improve the quality of human lives.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CISIN to accomplish?

• Custom software development

SOLUTION

How did you find CISIN?

Online Search

Why did you select CISIN over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from CISIN were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The relationship began with a discovery phase, and we worked together to put the idea into practice. The group is creating the application and guaranteeing its connectivity with the website's backend. Fingent has been in charge of complete development as well as Google and Stripe third-party integration. Important technologies include HTML and Laravel. The application is now being tested, and CISIN will be in charge of providing maintenance services.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We view CISIN's ability to stay within budget while supplying high-quality work as their most significant achievement. They are more than capable of performing the difficult task we have asked them to build. We view CISIN's ability to stay within budget while supplying high-quality work as their most significant achievement. They are more than capable of performing the difficult task we have asked them to build.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Through Zoom, we frequently communicated with CISIN.

What was your primary form of communication with CISIN?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ethics and honesty have impressed us. They have our complete faith, and their team's methods are open. They consistently create high-quality work, which has impressed us.

Are there any areas for improvement or something CISIN could have done differently?

None, they have been highly effective

BACKGROUND

Introduce your business and what you do there.

I’m the owner and project manager for Brighton Bandstand which is a website that helps showcase bands and musicians as well as music and video entertainment. Our platform is like a library of past, current, and future music and performances in the Brighton area in the UK.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CISIN?

I needed help with website development. I had the first version of my site built back in 2012 or 2013, but I ran out of money. I went back to it later, but it was already outdated. As a result, I engaged with CISIN to build a bespoke website.

SOLUTION

What was the scope of their involvement?

We started off using a different framework because PHP was recommended to me, but we should’ve used Laravel to start with. Later on, CISIN shifted to using Laravel to develop the website. My website is still in progress, and our users will be able to sign up and put in their own details once it’s launched — it’s a bit similar to LinkedIn, but it’s a platform for musicians and performers. There’s no massive technology or AI integrated on the platform.

I’m in charge of designing the site, and I tell CISIN what I want to be done on the development side although I’m not really good at explaining what I have in mind in technical terms. As a result,  I just explain to them in plain English what I want — someone who knows technical terms might be able to convey my requirements a little bit better than me.

Additionally, the team is using CSS and Bootstrap for the frontend, and they’re working on our backend data, too. I might use them for SEO sometime in the future, but right now I’m just making sure the system actually works before I take it to market.

What is the team composition?

There are 2–3 people working on our project.

How did you come to work with CISIN?

A friend introduced me to them many years after I was let down by someone. My friend told me that CISIN was more reliable and they could offer me cost-effective services.

How much have you invested in them?

I'll probably spend £3,000 (approximately $4,000 USD) for the whole project.

What is the status of this engagement?

We started working with them in February 2021, and we have an ongoing collaboration.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

CISIN is reliable, and they do what I tell them to do. Additionally, our website seems to be working fine, but I need to go through all the testing first to ensure that. I still have a few more things to incorporate on the platform and there are probably another 2–3 months before I take it to market and get customer feedback.

How did CISIN perform from a project management standpoint?

They have a good project management process. When they are working on the project, they’re in contact with me every day — they reach out if they have questions. On top of that, they have an excellent work ethic; when they take on tasks, they ensure that they accomplish them.

We use email, Slack, and Trello to communicate and keep track of tasks, and we use Skype for calls. We’ve also used other tools in our engagement. Overall, they’re pretty resourceful and can use anything.

What did you find most impressive about them?

They offer good value for our money. In particular, the person working on the backend is really helpful and dependable. Overall, I’m quite satisfied with the work they’re doing.

Are there any areas they could improve?

I hire them 25 hours a month on an ongoing basis and it works well for the project I'm involved with. We have an ideal partnership, and I don’t have any reason to look elsewhere.

Do you have any advice for potential customers?

I can’t think of any advice apart from just paying them.

BACKGROUND

Please describe your company and your position there.

I am the co-founder of Watch CSA. We are a SaaS company providing authentication tools for watch buyers looking to reduce their exposure to counterfeit timepieces.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire CISIN, and what were your goals?

Our original website was developed in an old php platform in 2008. We had several years of mass coding to produce use rations in our offerings that lead to complex issues when our coding format. Functionality and the user experience began to suffer. We realized we needed to modernize our platform and introduce new processes to improve the effectiveness of our service. Our old service provider could not manage this undertaking and that’s when we discovered CIS.

SOLUTION

How did you select this vendor and what were the deciding factors?

We found CIS through Internet searches and reached out to a professional law firm that had used CIS to launch. They were kind enough to tell us all about their positive experience using CIS and we were so confident with the feedback, that we got started with our project the following week.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We started with a discussion of our needs, basically what we wanted our new website to look, how we wanted the engagement to flow, and the new improvements we were after. In this modernization, we wanted to integrate AI and a complex set of API’s to work a massive bank of data, and distribute this data through a progressive web app, as well as a newly launched website.

The site was built on a php platform and integrated with mobile and PWA functionality. Integrated with AI. We accomplished the goals of the project with wire frames and ongoing communications through Trello.

How many people from the vendor's team worked with you, and what were their positions?

I managed the project along with one of our contracted programmers that had been with us prior to CIS. CIS had approx. 4 people working with us to transition the old platform over and integrate with our new development goals. This team consisted of two programmers working on PHP programming, one programming the PWA, and a designer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After launch, we received a 100% positive review from our existing SaaS members on the improvements and new additions. We saw a 30% increase in new business and there was a significant increase in new opportunities coming through from companies aligned in our market with services that supported our goals. CISIN has given us the confidence and the expertise to develop our vision.

Describe their project management style, including communication tools and timeliness.

We used standard wire frames developed in PowerPoint or Canva to display goals in interface and user engagement. Communications flowed through Trello, live chat and email. We communicated twice daily on the process, usually late in the evening and then once again in the morning, due to the time difference. This allowed for a meeting at the start of the day and a conclusion at the end of the day to resolve any standing issues.

What did you find most impressive or unique about this company?

Our team at CIS has become an extension of our company. They can take a summary of goals on a project and run with it as if they were part of the company. They give you a feeling of having a vested interest in your success.

Are there any areas for improvement or something they could have done differently?

We have had issues that needed fixing and they are fast to respond. On occasion, these issues have taken longer than expected but that was normally an issue of our old programming becoming an problem and not how they were going about fixing the code. In the end, they have not done anything negative in my experience.

BACKGROUND

Introduce your business and what you do there.

I’m the marketing manager for an organization that builds brand new homes.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CISIN?

A previous company did not finish the app that we had asked them to develop. They even charged us triple the initial amount just to finalize the development. We needed another agency that could go in and fix the app with the right pricing, so we hired CISIN.

SOLUTION

What was the scope of their involvement?

CISIN is developing a cloud-based app for our in-house desktops. They’re using Microsoft Azure and are helping us with some key functionalities to enable us to log into the app and choose between different users. The team is also incorporating Google Sheets and making the app usable on iOS and Android phones.

What is the team composition?

We work with around 3–4 people. We have two account managers, one of whom is Violet (Business Development Executive), and a programmer.

How did you come to work with CISIN?

I found them through a Google search, but the first time I got in contact with them, I had already agreed to work with the other company. As soon as this need to fix the app arose, I remembered them and looked them up again. I should’ve gone with them in the first place.

How much have you invested with them?

We’ve invested close to $2,000.

What is the status of this engagement?

We engaged them in June 2021, and we’re still working with them. We’re looking to use them for future projects.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

CISIN has great customer service. We used to feel like other companies were trying to scam us online, but they’ve helped us rebuild our trust when it comes to having our app built by an external agency. 

The team makes sure to have everything detailed and to fix any aspect of the app that isn’t working. The account managers, the coders, and the whole organization are phenomenal. I really enjoy working with them. Everyone who uses the app in our office talks about how well it works.

How did CISIN perform from a project management standpoint?

There is clear communication between us, and we mostly use email and Zoom. CISIN is able to speed up the process and make development go more smoothly. They’re also able to help me out anytime I need it and answer my questions no matter how early or late it is in the day. 

What did you find most impressive about them?

CISIN’s customer service distinguishes them from other providers. Their communication is very effective and there are no language barriers keeping me from fully expressing what I need to be done and how I need it to be done.

Are there any areas they could improve?

I would tell them to get out there. More people need to know about CISIN.

Do you have any advice for potential customers?

Be upfront with everybody. The clearer you communicate, the better CISIN can deliver what you need.

BACKGROUND

Please describe your company and your position there.

I am Ceo of a holographic laboratory and animation studio located in usa

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire CISIN.COM, and what were your goals?

for years we have been working deeply on creating different formula from the latin alphabet language which generate from positive language a frequency, By exposing our complexity to CISIN to create a frequency generator base on positive language with the integration of crypto

they were very attentive to all technical details, workflow and provide to us all efficient quality and intelligence of programmer and developer to create our very unique architecture and implementation with the blockchain for our frequency generator

SOLUTION

How did you select this vendor and what were the deciding factors?

we discover CISIN many years ago from some research on the internet

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They developed our frequency generator base on specifications, details, explanation and formula we provided, then we design a workflow and review with adjustment, then begin to code and integrate mining and value of our crypto and frequency generator, they also did research from the information we provided and code in python

they did some correction in the code during the process, and proceed many test of the frequency generator to be functional and observe the behavior as well with the blockchain for the crypto fluctuating with our frequency generator.

How many people from the vendor's team worked with you, and what were their positions?

They were 3 people working on our frequency generator, a project manager, a developer manager and one programmer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

we encountered during development so issue with the blockchain base on the number exponential and Ethereum library, after doing deep research the team were able to bypass the issue and provide a different solution with a different library to have our value and mining be fully fluctuating and stable as well.

They deliver 90% of frequency generator fully functional the 10% remaining is the layout design to be provided by our team on our hand. Final test of our frequency generator was proceed and minor adjustment after conversation was proceeded by CISIN dedicated developer

Describe their project management style, including communication tools and timeliness.

I sense a more strong internal post production or dev production planning management software will bring a lovely asset to CISIN to follow with customer the workflow, pipeline, work in progress other than skype.

What did you find most impressive or unique about this company?

communication with the team is direct, reliable with sharing screen, video chat, visio conference, corresponding to any request properly. nothing was left on the side from all details we provided for our development.

Are there any areas for improvement or something they could have done differently?

While the quality of work was efficient, professional and reliable, the communication will be welcome to improve which was managed down the road along with the pipeline.

BACKGROUND

Please describe your company and your position there.

I am the CTO for a Denver based consulting company. We build custom solutions for our clients, primarily focused on Machine Learning, Computer Vision and Custom Fullstack Engineering solutions to incorporate these AI technologies.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Cyber Infrastructure Inc., and what were your goals?

We have used CIS for many projects in the past. They have acted as our staff augmentation firm, helping us with short-term engineering needs.

SOLUTION

How did you select this vendor and what were the deciding factors?

We found CIS a couple of years ago while researching staff-augmentation firms in India. Our deciding factors were strong engineering skills, steady relationship for the long term, professional and responsive organization, and ability to scale up and down quickly based on our needs. We found CIS checked each of these boxes and has been a reliable partner for us.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They have helped us with several different projects - ranging from Fullstack development, cloud infrastructure, embedded development, and ML/AI development.

• Custom Software Development (based on Agile/Sprint requirements).
• Fullstack Web development
• API development (NodeJS, C#)
• Cloud Technologies (Azure, AWS)
• ML/AI Development (Computer Vision-based projects)

How many people from the vendor's team worked with you, and what were their positions?

I have worked with about 15 engineers from the CIS team over the last couple of years. Their positions included Middle/Senior Software engineers and Project Managers/Scrummaster.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

This is probably not applicable to us since we have CIS for different projects. I can say that all the projects CIS was involved in have been extremely successful. They have been extremely reliable, flexible and they have some of the most dedicated engineers in the industry.

Describe their project management style, including communication tools and timeliness.

We are working with an account manager, Kristy. She has been excellent. She helps us with setting interviews for new engineers, steps in if there are communication issues with the existing engineers etc.

What did you find most impressive or unique about this company?

I am very impressed with their professionalism, timely communication, and dedicated engineering team. I'm very happy to recommend them to anyone needing strongly dedicated engineers.

Are there any areas for improvement or something they could have done differently?

None that I can think of right now.

BACKGROUND

Introduce your business and what you do there.

I'm the president of a discount shipping firm website. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Cyber Infrastructure Inc.?

I contracted Cyber Infrastructure Inc. to build our website. 

SOLUTION

What was the scope of their involvement?

Our website lets users enter the dimensions and weight of a package with the zip code of where they're routing it, then generates a quote based on my actual account with a percentage of upcharge. Usually, it's about 10 percent. 

From a functional perspective, the website works properly. A security issue on the site required a secure sockets layer (SSL). I don't have much of a tech background, so I looked up this solution and asked Cyber Infrastructure Inc. to fix it. but they didn't get back to me. I ended up resolving the problem myself by consulting a different company. 

There are a few lingering issues with the site that need to be changed, but I don't plan to contact Cyber Infrastructure Inc. anymore. The interface is a bit off, and I'll need to work on one more implementation later down the line. We were supposed to implement integrations for FedEx, UPS, and USPS. Right before we went live, USPS changed their API, so we had to take them off the site. Once I find a workaround, I will remake that integration. 

What is the team composition? 

My communication issues occurred with a sales rep.  The lead developer, Prachi, was very on top of our correspondence. Of the 5–6 people copied on the emails, she was usually the one who responded. 

How did you come to work with Cyber Infrastructure Inc.?

I found them on Google. 

How much have you invested with them?

We paid $6,000 in three installments of about $1,900 each. I made a change request that cost an extra $300, so it was about $6,300 total. 

Part of the contract stated they would provide ongoing support after the site's completion for three months, but they didn't fulfill that promise. 

What is the status of this engagement?

We started working together in August 2018, and our website went live in January 2019. The project started going downhill within the past 2–3 weeks, in February 2019. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I didn't have any issues with the actual process, but I was told I would receive three months of post-website development assistance. After about a month, I already feel like I'm being ignored about the issues with my website. Everything was fine throughout the development, but problems started after I completed the payments. 

I tried to reach out to them for a week. They told me they couldn't receive my emails, so we had been communicating via Skype. My biggest complaint is that they immediately started calling and emailing me after I posted a review on a different site. 

The sales rep emailed me after initially saying he couldn’t, then claimed he had never ignored me. The message I sent him on Skype had a read receipt with his name on it, so he’d clearly seen my emails and ignored them.

Their lack of response hasn't had any impact on our business because I interfaced with someone else who helped me resolve the problem. 

How did Cyber Infrastructure Inc. perform from a project management standpoint?

During the actual development, the lead developer was really on top of the project when she was allowed to respond. We used Skype, text, voice calls, and email to communicate. We only called them on the phone when Skype was down. 

I received optimal service until I made the last payment. 

What did you find most impressive about them?

I actually really like the website. It has very strong bones. In fact, it only needs a few minor cosmetic changes that aren't noticeable until you're maneuvering through the site. 

Are there any areas they could improve?

Communication is their biggest area for improvement. In terms of behaviors, I think their dishonesty undermined the project's success the most. Aside from ignoring my e-mails, he responded via email after he told me they couldn't receive them.

Do you have any advice for potential customers?

Future clients should be fully aware of the contract stipulations. Make sure you're receiving what they say they will deliver. My main reason for consulting a different company was for the three months of support post-launch. 

BACKGROUND

Introduce your business and what you do there.

I’m the director of a small social impact employment agency in the UK that supports people with dyslexia, dyspraxia, and autism.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Cyber Infrastructure?

We wanted to take some of our offline services online in order to reach a broader audience. There’s high demand for our services and we knew that we could support more people if our tools were online.

SOLUTION

What was the scope of their involvement?

Cyber Infrastructure developed custom software for us on multiple parallel projects. One project built an assessment and reporting tool from scratch using PHP. The user takes the online assessment and receives a report outlining recommendations of the services they need to support them with their disability. They also updated the backend of our existing WordPress jobs board so that employer-posted jobs would automatically be visible on the site.

What is the team composition?

My main point of contact is our account manager. We’ve had an average of three developers working on each project.

How did you come to work with Cyber Infrastructure?

I found them via Google. We had requested quotes from vendors near our office but they weren’t what we were looking for. When I found Cyber Infrastucture, I explained the projects and they understood straightaway. That was quite impressive.

How much have you invested with them?

We’ve spent about 4,000£ (approximately $5,000 USD).

What is the status of this engagement?

We started working together in August 2018 and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

It used to take us a full day to produce the reports that the software can now produce in an hour. It's pretty amazing. We've gone from supporting three people a month to about 12 people a month using that tool. It's made things so much faster which creates more business and more social impact.

How did Cyber Infrastructure perform from a project management standpoint?

We communicate via Skype and email. I’ve met them in-person, including their director, and worked from their office for a few days as well. They were very welcoming and handled everything well.

What did you find most impressive about them?

They’re very time conscious. They always deliver things on time and to a very high standard of quality. They haven't said no to any of our requests. They've always been open to finding us a developer that could do what we needed. They're committed: they've worked on weekends for us. It’s been a fantastic experience. They’re the best developers we've worked with over the past five years.

Are there any areas they could improve?

I can’t think of anything. They’ve been fantastic and it's been a really good experience for us.

Do you have any advice for potential customers?

Be really clear on your specifications. If you don't agree with the quote or proposals they’ve sent, go back to them. I have challenged them on things and found that they're very open to hearing our ideas. They don't believe that they have all the answers. Consider them as part of your team and that they’re working with you, not just for you. That’s how we’ve gotten the best out of them.

I would also say visit them if you get the opportunity. That's made a massive difference for us.

BACKGROUND

Please describe your company and your position there.

I am the editorial director of a B2B publishing house. We publish business media online and in print.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Cyber Infrastructure Inc.?

We engaged Cyber Infrastructure Inc. to develop a tool to display data analytics and statistics in real time.

What were your goals for this project?

We wanted an attractive design that provided information at a glance.

SOLUTION

How did you select this vendor?

We found Cyber Infrastructure Inc.’s listing on WPMU DEV and hired them for other projects first. They performed quality work, so we chose them to complete this project.

Describe the project and the services they provided in detail.

Cyber Infrastructure Inc. designed and developed the dashboard. It displayed information on a single screen. Key figures include our website’s performance and traffic, our newsletters’ open rates and send times, and alerts for paid subscriptions.

What was the team composition?

We worked with one developer.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The tool met all requirements. Our team has found that it provides valuable information and focus on our growth goals in traffic and subscriptions.

How was project management arranged and how effective was it?

The project ran smoothly from start to finish. The team worked non-stop until the project was complete. They made minor tweaks and fixes at no extra charge, which we appreciated.

What did you find most impressive about this company?

The team balanced patience with prompt delivery of high-quality products. They also demonstrated top-notch design skills.

Are there any areas for improvement?

No, we’re highly satisfied with their work.

BACKGROUND

Please describe your company and your position there.

Market Dojo is a SaaS company that offers affordable on-demand and enterprise-level strategic sourcing tools. We help procurement professionals from around the world collect information from and negotiate with suppliers online. As our business rapidly expands, we’re working to establish our market presence 

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Cyber Infrastructure Inc.?

We needed assistance with developing our SaaS product.

What were your goals for this project?

We tasked Cyber Infrastructure Inc. with maintaining our platform and developing new features.

SOLUTION

How did you select this vendor?

Our company had worked with many outsourced teams previously. We selected Cyber Infrastructure Inc. based on their combination of flexibility, skills, and competitive pricing.

Can you go into detail about the services they provided and the scope of the project?

Cyber Infrastructure Inc. built out additional features to add to our SaaS platform. They also provide ongoing maintenance.

What was the team composition?

The team from Cyber Infrastructure Inc. includes developers and QA testers. We also receive support from an account manager and a technical lead.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We are really pleased with the work that Cyber Infrastructure Inc. has performed for our company. Our degree of satisfaction is reflected in the length of our working relationship.

How was project management arranged and how effective was it?

Our in-house resources handle project management. Cyber Infrastructure Inc. helps out whenever necessary.

What did you find most impressive about this company?

The quality of people from Cyber Infrastructure Inc. impresses me the most. The developers they have on staff are highly knowledgeable and work very hard. Similarly, their account management team puts in every effort they can to ensure things run smoothly.

Are there any areas where they can improve?

Nothing comes to mind.