CIENCE Technologies

BACKGROUND

Introduce your business and what you do there.

I’m the VP of e-commerce solutions for an online learning management company. We offer a product that allowed users in the e-commerce space, higher education, and corporation that are training students. Users can subscribe and create courses within the tool, and we have a baked-in e-commerce solution.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CIENCE Technologies?

We needed to develop a solid outside sales strategy.

SOLUTION

What was the scope of their involvement?

They have an in-depth study on what the ideal customer and market is. It took us several days and revisions to get through the process.  They have some great templates that ask some difficult questions to help us identify the right audience.

We invested several days in coming up with the appropriate strategy. Once we delivered that, they wanted to understand more about our ideal customer. They take instruction very well. Every week, they send us a list of entities they’re going to solicit and we go through that list. If we ever think someone shouldn’t be on a list, we can just ask them to pull them off the list.

Their process is really robust and they follow a scientific approach to outside sales. They don’t just pick up the phone and call, there’s a whole process to finding the leads.

They’re going after a target market to help us generate leads.

What is the team composition?

There are about five people dedicated to our account. Then there are two people who are solely dedicated to our project, one of them is responsible for email lead gen. Then there is a person responsible for cold calling.

How did you come to work with CIENCE Technologies?

Our marketing director has experience working with CIENCE Technologies in the past and he recommended that we give them a try. We called them and had an initial session. We liked the organization that they added to the process to define the ideal customer and so forth.

How much have you invested with them?

We spent around $20,000.

What is the status of this engagement?

We started in May and we just extended the project.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They’ve successfully booked 97 appointments for us since we started working with them. They offer a 90-day pilot, and then we had the option to extend the project if we were satisfied. We’re very happy with their work and are excited to continue working with them.

How did CIENCE Technologies perform from a project management standpoint?

They take direction extremely well. If we ever needed to strategize about a specific situation, they work really well with us. We provide sales collateral, but they’re very inventive as well. They’ve given us ideas that we haven’t thought of before. They’re also extremely friendly and it feels like they’re a part of our team. They work hard to make sure we feel like we’re working on this together.

At the end of every week, we have a meeting to discuss the outcome, how we did, how many emails we sent, and who we called. They use Google Data studio to deliver a weekly presentation on their metrics.  They go through everything that they’ve done.

We also have a project manager that takes us through the presentation. It’s outstanding. We never have questions because we’re clear on what they did, how they did it, and what the outcomes were.

We also use a private Slack channel so we can communicate quickly. That’s really nice because we can move through things faster.

What did you find most impressive about them?

Their methodology is the most impressive aspect of working with them. They come prepared and know how to connect with the consumer. They take direction well and listen to what we are trying to accomplish.

Are there any areas they could improve?

I don’t think I’d ask them to change anything.

Do you have any advice for potential customers?

It’s worth it. As a manager, overseeing a sales organization, creating a strategy, and managing it can be very difficult. Hiring an outside partner can save you a lot of time and it’s a worthwhile investment.

BACKGROUND

Introduce your business and what you do there.

I’m the business development manager at an IT managed services firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CIENCE Technologies?

We were looking for more consistent and reliable forecasting for having quality leads in our sales pipeline.

SOLUTION

What was the scope of their involvement?

CIENCE Technologies was responsible for developing a list of prospects within our target market, developing campaigns to go after those leads, and scheduling appointments with someone from our team. They used HubSpot as the primary tool in addition to Google Sheets.

What is the team composition?

We’ve worked with four teammates, including an account manager and a few SDRs.

How did you come to work with CIENCE Technologies?

They found us via one of their prospecting campaigns. We had conversations with them and they gave us the confidence that they would run a system that would do what we wanted it to do. 

How much have you invested with them?

We spend around $4,900 per month. 

What is the status of this engagement?

We began working with them in the summer of 2020. We had some pauses from a business perspective where we turned off the prospecting a little bit. We’re about to go into another pause again.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We measure how many appointments are scheduled, how many people were entered into the campaign, how many of those appointments were with good quality leads. A lot of those factors aren’t controlled by CIENCE Technologies.

We define our target market, and they find leads in that target market. These are all things that the team has worked to refine so that they can be as impactful as possible. They always keep up with their milestones and meet our requests.

Before we brought them on, we had almost no prospecting capability and/or process. With them, we’ve been able to have consistent appointments scheduled. Our sales team has been able to have more calls.

How did CIENCE Technologies perform from a project management standpoint?

We had weekly meetings with them to walk through the progress, as well as how many prospects had been reached, how many had positive or negative responses there were, and how many had ultimately been converted. 

In addition, we communicated via Slack, and whenever we asked them a question, the team always responded very quickly. Our project lead was very quick to get things done and to understand what we were requesting. 

What did you find most impressive about them?

They have a lean structure, as well as the project management pieces to ensure that everything gets done. They also kept up with documentation as needed. 

Are there any areas they could improve?

No, I have no suggestions.

Do you have any advice for potential customers?

As with any marketing initiative, make sure you know who your target market is. Having that defined will help their research team to find prospects that could be a good match for you. Additionally, define what makes you unique as an organization so that there is a compelling reason to set up an appointment with you.

BACKGROUND

Introduce your business and what you do there.

I’m a marketing specialist for a medical technologies company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CIENCE Technologies?

We partnered with CIENCE to support our account-based marketing efforts. We had several customers ask us to provide their employees with information about our business and industry to keep them up to date. 

SOLUTION

What was the scope of their involvement?

CIENCE acts as our e-mail marketing partner, executing account-based marketing efforts. They integrated with our HubSpot platform, which we use as our CRM. Currently, their team helps to run three campaigns. They also provide feedback to fine-tune our e-mails.

We provide them with a campaign plan including outlines for the e-mails, details about the target audience, and our list of contacts. We also provide them with the initial copy. Their team takes that information and turns it into a project plan.

What is the team composition?

We have three direct contacts. We work with a customer service manager, a person who sets up the e-mail campaigns, and an account manager who’s based in the US.

How did you come to work with CIENCE Technologies?

My predecessor found and chose CIENCE before I joined the company.

How much have you invested with them?

They have several different pricing structures that depend on how many campaigns we run at once. Their pricing ranges between $2,000–$5,000 a month.

What is the status of this engagement?

The company started working with CIENCE in April 2019, and we renewed our contract with them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We achieved above industry benchmarks for our open rates for e-mails, so we’re pleased. The quality of their work’s good.

We track links using CIENCE’s excellent analytics system. This informs us when we receive leads. CIENCE sends an e-mail with a link that leads to a location on our site for a user to fill out a form to download an e-book, for example. We can trace direct leads to their team's efforts, which we’ve also been pleased with.

How did CIENCE Technologies perform from a project management standpoint?

They provide a weekly report. Their team’s responsive and helpful, throwing out ideas that worked for their other clients. We implemented a few of their suggestions and some of them worked. We appreciate their willingness to bring best practices to the table.

They initially required more direct attention than we anticipated. Once we figured that out, we were able to manage projects smoothly. It wasn't only them. We both had to figure the partnership out.

What did you find most impressive about them?

They take a cross campaign approach. If they see one campaign starting to perform poorly, they’ll reach out to us and suggest alternatives. That’s useful because I don’t have to constantly monitor them.

Are there any areas they could improve?

Although they’re responsive, we’re several time zones a part. We could send an email during our business hours here and may not hear back until the next day.

Do you have any advice for potential customers?

They require direction, so be willing to map out all of your ideas and turn them into a campaign. Once you provide them with that direction, they can offer ideas from their experiences.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder and CEO of Raid the Room LLC, a popup virtual escape room company. We do gamification and team building for large enterprise companies using our technology, which is a virtual escape room. Users play a timed gamer and work as a team to solve a series of puzzles in order to ‘escape the room.’

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CIENCE Technologies?

When we were getting started, we were looking for a way to get some more outbound marketing. I’m primarily responsible for sales, so I needed help with marketing. We had a handful of really large deals that I spent all of my time working on, but I knew that if we weren’t prospecting and reaching out proactively to those businesses, then our leads would dry up once those deals were done.

SOLUTION

What was the scope of their involvement?

CIENCE Technologies took on our outbound marketing. We did a small trial with them, and it went really well. 

What is the team composition?

They assigned us a team: a customer success manager, an account manager, and somebody who does messaging and leads.

How did you come to work with CIENCE Technologies?

We Googled a bunch of companies and considered pricing and information online. We had calls with a few of them, and CIENCE offered the best pricing and clearest understanding of what they provided. We did a pilot with two companies, and CIENCE was hands down way better. They were easy to work with and delivered better results. 

How much have you invested with them?

We’ve spent about $30,000 since we began working with them.

What is the status of this engagement?

We initially did a three-month trial in June 2019. Then, after I quit my corporate job in January 2020, we re-engaged them in February, and we’ve been with them since. We just renewed another six months with them. It seems to be working really well, so we’ll be working with them for the foreseeable future.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’re amazing, especially the team that we work with. They communicate constantly with us and each other. They’re incredibly enthusiastic and passionate about what they do. I have to say that they’re probably one of the best teams I’ve had the fortune of working with. They’re great at what they do, produce lots of results, and are incredibly friendly people. You don’t often get people who not only enjoy their work but also enjoy getting results for you. The team is incredible, as is the quality of the results.

Working with them has allowed me to focus on other things; now, I just take the calls when they book them. Over the last six months, they’ve booked over 100 meetings for me. On average, I have 2–3 meetings per workday. 

How did CIENCE Technologies perform from a project management standpoint?

They’re more organized than I am. They always send a reminder for all of my calls, both to myself and to the prospect, which I find incredibly useful. They provide me with notes, and then we meet weekly to discuss what they’ve done, such as how many calls they’ve done or emails they’ve sent. They’re really strong from a data perspective. I appreciate how organized they are at not only gathering the data but also providing it to me and giving me ways to look into it myself.

If anything ever happens, I just Slack them, and they get right on it. They reschedule calls and send emails to follow up – they do stuff proactively that I don’t even think about. Sometimes, I’ll wonder if I emailed someone or if they got back to me, and then I’ll see an email from that person saying that my contact at CIENCE already reached out to them, and that they have a budget for our deal now. They’re really on top of their stuff.

What did you find most impressive about them?

The sheer volume of calls I get is unbelievable. I’ve done outbound work myself – at my first corporate job, I was making 400 cold calls a day – and they have more results than I did when I was doing this kind of work. I really appreciate how much they give me in terms of results. They’re just so enthusiastic and energetic about getting more.

Are there any areas they could improve?

The only thing is that a lot of their people work overseas. They’re still available and have it covered, but I always feel bad about reaching out to them outside of their business hours. Having more coverage in a time zone closer to us would be great.

Any advice for potential customers?

I’d tell them to get started and do a pilot at the very least to see if it works for them. For my line of business, their services are great because we’re just trying to people get in the door and learn about what we do. Have CIENCE vet and research what messaging might work and see how it takes off. I’ve asked them if they set a record for how many meetings they scheduled for me, and they said they have a handful of clients who have had even more. It will definitely improve your business and save you time.

BACKGROUND

Introduce your business and what you do there.

I’m the field marketing manager at Wrike, a collaborative work management platform that enables teams to work together on large projects. It also allows people to work cross-functionally and manage all of their work in one place.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CIENCE Technologies?

We initially hired CIENCE to help with follow-up for the campaigns that we were running.

SOLUTION

What was the scope of their involvement?

We worked with an SDR (sales development representative) team and a researcher. On the SDR side, CIENCE got leads from our campaigns and followed up with them through outreach sequences. Then, they helped schedule meetings with those leads. 

The researcher would help us find contact information. They essentially did lead generation work.  

What is the team composition?

We worked with four people from CIENCE.

How did you come to work with CIENCE Technologies?

I wasn’t at Wrike when we signed the contract, but the VP of marketing and I used to work at a different company where we had used CIENCE. We started using them at Wrike because our director of business development had also used them at his previous company.

How much have you invested with them?

We spent $4,900 a month for a three-month plan that included the researcher and SDR team.

What is the status of this engagement?

Wrike started working with CIENCE in February 2020, but I started working with them in October 2018. Unfortunately, we had to terminate the contract, but that has nothing to do with them; we now have internal people available to do the work. We just recently finished the SDR part, and we’ll complete the research portion in July.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They are super thorough and very responsive. I would absolutely use them again. They do a great job of learning the product and figuring out the best way to communicate with potential targets. All in all, I was very impressed. I worked with the same SDR since 2018, and she was fabulous. 

How did CIENCE Technologies perform from a project management standpoint?

They’re great. I never had to check in with them to see why something hadn’t been done; they were just on top of things. You could explain something one time, and they had it. It was easier to work with them than almost anybody that I’ve worked with in this capacity elsewhere.

What did you find most impressive about them?

I could give them a project and trust that they would get the work done in a great way, without me having to check-in. They were true professionals and could be relied upon to do a great job with anything that I tasked.

Are there any areas they could improve?

I requested that the researcher enrich different lists of personal email addresses, and I thought that the amount of professional email addresses that they were able to find was pretty low. From what I remember in the past, they had been able to find more work email addresses. I’m not sure if, because of COVID-19, a lot of people have lost their jobs and no longer have work email addresses. If they’ve changed the technology that they’re using, I’d recommend using it again, because I thought the researcher was able to supply more leads than they are now.

Any advice for potential customers?

To get the most out of this, make sure that they are set up from the clients’ end with their process, permissions, Salesforce, and whatever email tools they’re going to be using. At my previous company, we were super smooth with ops, and it was very easy to do every project. At Wrike, we’re not as smooth with our operations, and it became a little bit more complicated. I think the onus is on the customer to get the most out of this relationship.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO & co-founder of LeanLaw. We sell financial software to law firms and professional service firms.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Cience Technologies?

We were looking to do some direct outreach via email. We had worked with a different company and were dissatisfied with the results.

SOLUTION

What was the scope of their involvement?

CIENCE Technologies has done two projects for us. The first project was to test email and LinkedIn outreach to mid-sized law firms and their managing partners. They cleaned up the poor results of the previous vendor and provided us with a list that reached our target audience.

For the other project, they created a list for a specific type of accountant who works with mid-sized law firms. The team provided parameters and a checklist to make sure we were happy with the targeted audience. 

What is the team composition?

We work with two teammates: Sarah (Enterprise Sales Executive) and Natalie (Team Manager).

How did you come to work with Cience Technologies?

Our marketing consultant did some research and recommended them as a good option. I liked that they had fantastic resources on their website about how to pick a data consultant, as well.

How much have you invested with them?

So far, we’ve spent $6,000 in total; $2,000 for the first project, and $4,000 for the second.

What is the status of this engagement?

We began working together in February 2020, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

From the first project, we made nearly 500 LinkedIn connections. With the second project, we just had our first outreach and had 25 new signups in our channel in one day. The list they provided was excellent. Our engagement with CIENCE Technologies has been very successful. 

How did Cience Technologies perform from a project management standpoint?

They work quickly and efficiently. The team also sets appropriate expectations for timing, as well. I rate them very highly. 

What did you find most impressive about them?

The CIENCE Technologies team is friendly and smart. They are very patient with us, and, while they take their job seriously, they are a lot of fun to work with.

Are there any areas they could improve?

No, none that I can think of.

Do you have any advice for potential customers?

Read their materials about choosing a consultant; they are very helpful.

BACKGROUND

Introduce your business and what you do there.

I’m an operations manager at Friendbuy, a referral marketing platform that enables word of mouth recommendations via our technology. Companies use our platform to have their customers refer their friends and, in turn, receive a reward.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CIENCE Technologies?

We hired them to build out and expand our outbound prospecting function.

SOLUTION

What was the scope of their involvement?

CIENCE Technologies helps us to find companies to prospect and leads to target, and they do that by using our ideal customer profile (ICP) which we configured internally. We’ve been working with the team to enable the outreach.

What is the team composition?

On a daily basis, we work with three teammates, but there’s a full team behind them of about 10 individuals.

How did you come to work with CIENCE Technologies?

An internal consultant recommended them.

How much have you invested with them?

We’ve spent about $7,000 over the past three months. 

What is the status of this engagement?

We began working with CIENCE Technologies in April 2020, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They've helped us to expand not only the companies that we’ve reached out to but also the volume of prospects. The team is very knowledgeable about what they do, and they’ve done a good job of adapting to our processes while offering suggestions.

How did CIENCE Technologies perform from a project management standpoint?

The team is easy to work with and quick to adapt. If we’ve made any process changes or want them to start using a new tool, they pick up the tool or process very quickly. The team is very friendly and helpful.

We communicate via Slack and email. The contact who manages the project is very efficient and good at making sure that all tasks are completed in a timely manner. If we ask her for any data to make sure that we’re hitting our metrics, she’s quick to respond. She’s also very data-oriented, which is great. 

What did you find most impressive about them?

CIENCE Technologies’s team has been very helpful. What stands out to me is that they’re responsive, and they understand and pick up on tasks very fast. They are a pleasure to work with. 

Are there any areas they could improve?

No, nothing comes to mind right away. If anything, because their team is in Ukraine, there were a few adjustments that we needed to make in the beginning during the onboarding process. Overall, they’ve been able to refine what we originally needed to work on.

Do you have any advice for potential customers?

Know what you’re looking for. Our company is very process-driven and specific when it comes to what we want, which helped with the onboarding process and getting CIENCE Technologies up to speed. Be concise and clear about what you want. Additionally, make sure you have the necessary materials to onboard them. 

We had most of the materials but we had to create some of them. I would also advise customers to constantly think about how to refine the process because their team is so quick to adapt. If you think of a way that the process can be made better, be open with them because the team is open to feedback.

BACKGROUND

Please describe your company and your position there.

TRI Solutions Markets and Sells Acumatica (ERP) and CALUMO (Corporate Performance Management) Cloud platforms to support the every changing needs of its clients by providing a tool delivering enterprise data to drive business decisions.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire CIENCE Technologies?

I employed Cience to provide an SDR Team to drive qualified leads interested in our solutions to our Sales Team.

What were your goals for this project?

To drive 1-2 qualified calls with new leads. We are very successful in achieving this goal.

SOLUTION

How did you select this vendor?

This vendor was referred to me by another company that researched several organization that provide services such as Cience. I called Cience to schedule a call and I have been completely impressed with them every step of the way.

Describe the project in detail.

The project required messaging to be development for an email campaign on both of my products, identify the market we were going after and develop a list meeting all the requirements, then market to the last both through email and through linked in. Conduct calls to all the contacts on the list. Use predetermined content for this dialog and ultimately schedule appointments with interested prospects.

What was the team composition?

The team consisted of a Researcher, SDR, SDR Team, Sales Development Representative, Sales Operations Specialist and myself

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Once ramped up we have been averaging 2-3 qualified appointments per week. I currently have 4 open opportunities that may turn into sales in the coming weeks as they continue to move forward. All of the appointments were with pre-qualified interested parties and have been worth my time.

How effective was the workflow between your team and theirs?

Outstanding workflow. The process I have been through with this team has been seamless. I always know real time what is going on with their efforts and opportunities they push my way. Extremely response to any questions I have.

What did you find most impressive about this company?

This is probably the most professional organization I have every worked with from start to finish. Every member of this team is of high caliber, very competent, articulate and concise. They also have delivered on time what they promised. I have recommended them to two other companies in the past view weeks that have decided to move forward with a Cience partnership because they are experiencing the same quality that I have.

Are there any areas for improvement?

Nothing comes to mind....

BACKGROUND

Introduce your business and what you do there.

I’m vice president of marketing and communication at an expert second opinion provider.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CIENCE Technologies?

We needed to scale our B2B operation. We’re an emerging company, so we’ve been through a Series A and wanted to outsource some of our B2B work.

SOLUTION

What was the scope of their involvement?

The initial project was designed around reaching decision-makers at large employers such as are Fortune 500s. CIENCE Technologies built lists and worked on LEED qualification. Their team wrote copy and built several custom landing pages to aid in our B2B campaign. They also established an instance in HubSpot that allowed us to manage the campaign. Their team conducted outbound calls and reported on the project’s status weekly.

What is the team composition?

We worked with a project manager, two sales development representatives, and partially assigned resources such as a copywriter.

How did you come to work with CIENCE Technologies?

We found CIENCE Technologies through a referral. We decided to use their services because they had a compelling offer; they offered a three-month campaign where we paid a reduced rate in order to demonstrate certain results. Their team also guaranteed a certain number of appointments.

What is the status of this engagement?

Our engagement started in August 2019 and ended in February 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We had a high click-through and email open rates. Globally, our email open rate was 18% across several campaigns. Our click-through rate was about 5%.

We didn’t have as many appointments as I hoped but that isn’t attributable to CIENCE Technologies. It’s attributable to buying personas and how decisions are made within the healthcare ecosystem of self-funded employers that provide benefits. Decisions are team-based. Through our experience oh having these calls and demos, we learned about the buying cycle and buying behavior as well as different stakeholders that are involved in making the decision. We had about 10 appointments out of 2,461 leads.

How did CIENCE Technologies perform from a project management standpoint?

We communicated by email and Zoom. Our account manager was an excellent communicator and kept everyone in the loop. She was thorough and worked well with all different types of personalities. She was flexible, remaining available to us during our business hours, which is an enormous investment.

What did you find most impressive about them?

I don’t have experience working with other B2B outsourced companies but CIENCE Technologies was everything that I sought in a partner. Their team was extremely thorough.

Are there any areas they could improve?

Their chief marketing officer’s brilliant but we only interacted with him once. We were assigned a copywriter who was junior, so a lot of the copywriting and content creation was done by my team in-house. Despite giving her background on our company, the first rounds of email campaigns required heavy revisions. The copywriter was nice to have but wasn’t sufficient for us to take our hands off the steering wheel.

Do you have any advice for potential customers?

Work with your project manager closely. They can only be as aligned with you as you are with them. They’re great at leading and wonderful at sharing their best practices across other clients and campaigns. Trust them and heed their advice.

BACKGROUND

Introduce your business and what you do there.

I’m the head of sales operations at SendBird, a global chat API company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CIENCE Technologies?

We had a small in-house SDR team and wanted to grow the team relatively quickly. We decided to look for an outsourced solution to get resources quickly and to avoid a long hiring process.

SOLUTION

What was the scope of their involvement?

CIENCE Technologies provides outbound services. Their team tries to book meetings with prospects. They work for us globally across APAC, Europe, and the US. Their efforts are separate from what we do in-house. 

We give them a general overview of potential prospects and where we want to focus. They do market research to find relevant prospects that we haven’t considered yet. They provide us with contact info. They mainly work through email; that’s where we see the most success in our channels. They’ve generated a landing page and collateral for some events we’ve had.

What is the team composition?

We interact with five people in different regions. There’s also a research team and a project manager who manages everything for us.

How did you come to work with CIENCE Technologies?

Through referrals, CIENCE Technologies’ name came up a few times, and we added them to the pool of companies we were checking out. After having discussions with many companies, we decided CIENCE Technologies was the best fit for us.

How much have you invested with them?

It’s less expensive to work with them than to get in-house resources. 

What is the status of this engagement?

We started working together in July 2019, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We are satisfied with most of the metrics that we follow. They have reached tens of thousands of leads. Their open rates are about 50, which is pretty good. Our in-house team has copied some of their methods, campaign wording, etc. Their reply rate is also relatively decent. They schedule a lot of meetings. We’ve won a few deals and have had revenue coming in from the deals they’ve generated. They’ve created a relatively large pipeline for us, with some very nice logos that we’re surprised they were able to break into.

How did CIENCE Technologies perform from a project management standpoint?

The project manager is great and does an amazing job. They’re very communicative and update us on everything. They never go rogue; they always double-check with us. We’re satisfied with project management. They’re very responsive and proactive, and they have fast turnaround times. 

What did you find most impressive about them?

The main reason we went with them is because we had references from people we knew. In addition, we felt their value for money proposition was appealing compared to others. They weren’t the cheapest, but they weren’t the most expensive. They also have a global outreach and aren’t just focused on the US market, as many startups are.

Are there any areas they could improve?

We’re satisfied with them. It’s really easy to work with them.

Do you have any advice for potential customers?

Give them a chance. We had the option of doing a trial before we started, which is a good way to check them out. Be very thoughtful and accurate about what you want, like the kind of companies and buyers you’re after.