Chakor

BACKGROUND

Please describe your company and position.

I am the Founder of Safecomp

Describe what your company does in a single sentence.

SafeComp is a SaaS platform for builders that digitises site compliance, including inductions, SWMS automation, QR-based sign-ins, and real-time reporting.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Chakor to accomplish?

• Develop and launch a fully functional MVP of the SafeComp platform to digitise site inductions, SWMS, and QR-based worker sign-ins.
• Automate compliance workflows including SWMS generation, document signing, and cloud storage to reduce manual paperwork.
• Create an admin dashboard with real-time visibility of worker compliance, site activity, and reporting capabilities.

SOLUTION

How did you find Chakor?

Referral

Why did you select Chakor over others?

Referred to me

How many teammates from Chakor were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project involved the end-to-end development of SafeComp, a SaaS-based construction compliance platform designed to digitise and automate site safety processes. Chakor was responsible for building a fully functional MVP using a low-code (Bubble) framework, including database architecture, front-end interface, and backend workflows. Key deliverables included: A QR code-based system enabling workers to complete site inductions and daily sign-ins via mobile devices Automated SWMS (Safe Work Method Statement) generation and digital signing based on trade type A centralised admin dashboard providing real-time visibility of worker compliance, site activity, and reporting Integration with third-party services including Stripe (subscriptions and payments), PDF generation tools, Automated email notifications for inductions, compliance alerts, and document tracking A subscription-based SaaS model with user account management and plan-based access An online ordering system for printed QR safety signage The goal was to replace manual, paper-based compliance processes with a streamlined digital solution that improves efficiency, reduces risk, and ensures sites are audit-ready.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project is currently in its final development stages, however several measurable outcomes have already been achieved. We now have a fully functional MVP that successfully replaces manual, paper-based processes with a digital workflow. Core features including QR-based site sign-ins, automated inductions, and SWMS generation are operational and have been tested in real-world scenarios. Key early outcomes include: Significant reduction in manual admin time through automation of inductions and compliance documentation Real-time visibility of worker activity and compliance status via the admin dashboard Successful integration of multiple systems including payments, document generation, and cloud storage A scalable SaaS platform ready for live deployment across multiple sites The platform is now at a stage where it can be implemented on active construction projects, with final refinements being completed prior to full rollout.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Chakor managed the project through regular communication and structured workflows, primarily using Slack and shared task tracking. They were responsive to feedback and generally quick to implement changes or resolve issues as they arose.

Given the complexity of the platform and the evolving scope, some timelines shifted during development.

However, the team remained engaged throughout and adapted to changing requirements as the product was refined.

They were proactive in working through technical challenges and integrations, and maintained consistent communication to ensure alignment on priorities.

Overall, they were flexible and collaborative, and demonstrated a strong willingness to iterate based on feedback to move the project toward completion.

What was your primary form of communication with Chakor?

Email or Messaging App

What did you find most impressive or unique about this company?

What stood out was their ability to take a complex concept and turn it into a functional, user-friendly platform using a low-code approach. b The project involved a fairly complex scope, and they’ve been responsive, flexible, and committed to getting the product to a high standard. We’re close to launch and happy with the direction.

They demonstrated a strong understanding of how to structure workflows and automate processes, particularly around inductions, compliance, and document handling.

Their flexibility was also a key strength as the project evolved, they were willing to adapt and refine features based on feedback rather than sticking rigidly to an initial scope.

Overall, their combination of technical capability and adaptability made it possible to bring a fairly detailed SaaS concept to life without needing a traditional full-stack build.

Are there any areas for improvement or something Chakor could have done differently?

One area for improvement would be around upfront scoping and communication during the early stages of the project.

Given the complexity of the platform, having more detailed alignment on scope and functionality earlier on could have helped reduce iterations later in the process.

In particular, a more interactive or functional MVP (such as a basic working prototype) rather than relying primarily on static designs would have helped better visualise workflows and user experience before full development.

That said, the team was always responsive and willing to adapt as the project evolved.

BACKGROUND

Please describe your company and position.

 I am the Managing Director of an insurance company 

Describe what your company does in a single sentence.

Life Insurance

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Chakor to accomplish?

• Develop an online customer facing journey.
• Develop a back end lead management system.
• Record the answer of the journey alongside a sales script.

SOLUTION

How did you find Chakor?

Referral

Why did you select Chakor over others?

Referred to me

How many teammates from Chakor were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The online journey was spec'd by me and delivered to Chakor. The script was also delivered. The team at Chakor turned that in to a dynamic customer facing journey (form fill) with UI and UX based on their knowledge and experience as well as a back end system for internal team to log in, review the answers, deliver a call to script and enrich the answers based on the call.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Succesful working journey and back end.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We deviated a little bit from original plan but Chakor pushed hard and delivered by the deadline and their communication was superb throughout the engagement.

What was your primary form of communication with Chakor?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Knowledge and technical expertise versus price charged. Work ethic and urgency also contributed. Chakor delivered on a tight deadline, and their communication was outstanding.

Are there any areas for improvement or something Chakor could have done differently?

More demo and check ins to leverage my expertise as the business owner.

BACKGROUND

Please describe your company and position.

I am the Founder of Iconavize, LLC

Describe what your company does in a single sentence.

Provide car information through an application.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Chakor to accomplish?

• Design an easy interface
• Develop coding through their software to create an application

SOLUTION

How did you find Chakor?

Referral

Why did you select Chakor over others?

• Pricing fit our budget
• Great culture fit
• Referred to me

How many teammates from Chakor were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Complete Figma design for mobile and web. User authentication, user input space for email, passcode, profile picture. Customer / admin to be able to use credentials to sign in. User should be able to purchase credits. User should be able to see credits used and availble. Admin should be able to refund if applicable. Detection - user should be able to enter car information, upload a picture and ask a question. User should be able to see history. Admin should be able to see all of the accounts and thier histroy. Settings - User/Admin should be able to see profile and details, user should be able to edit thier information. Internal testing, payment/subscriptions, detection, history, settings. Bug fixes, review, client feedback, updates, and signoff.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Created an easy to use interface through Figma design and a page where people can use my application. The idea was created using low code, and is functioning. After having a few dozen users, there were no bugs, and I will continue to have more users. The team at Chakor respond to my requests for updating fairly quickly. I am happy with the communication with the team. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management overall has been amazing with communicating with thier team of my expectations. They have also been able to complete my requests and updates accordingly. 

What was your primary form of communication with Chakor?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Our communication with the team felt seamless. Needs/wants were met in a timely manner. I like that they are all knowledgable with software even the PM.

Are there any areas for improvement or something Chakor could have done differently?

Not that I can think of. 

BACKGROUND

Please describe your company and position.

I am the Owner of an event talent procurement platform

Describe what your company does in a single sentence.

Ours is a modern platform revolutionizing talent procurement for event planners.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Chakor to accomplish?

• Deliver a functional MVP of our app and support it after launch for 4 months

SOLUTION

How did you find Chakor?

Online Search

Why did you select Chakor over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Chakor were assigned to this project?

One junior developer assigned at a time who worked with little or no oversight unless we demanded upper management engagement.

Describe the scope of work in detail. Please include a summary of key deliverables.

Chakor has requested three months to complete the project, which included several key objectives. The project would begin with detailed scoping sessions to identify requirements and timelines. This would be followed by the creation of design mockups and user stories. Comprehensive documentation would outline the requirements for each user story, and there would be collaboration with the client to finalize the scope of work.

Project management would be organized in Jira, featuring a Gantt chart to track progress effectively. Development would encompass both unit-level and end-to-end testing of features based on the finalized user stories. The project would conclude with the transfer of app ownership, domain attachment, and preparation for launch. A thorough QA plan to ensure that user stories are tested adequately, supported by regular communication through a dedicated Slack channel and scheduled meetings to update the client.

Key deliverables included complete documentation, fully developed features, detailed project management, and readiness for launch. After the app's release, Chakor would provide support for an additional four months.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Chakor failed to provide the client with a functional MVP, leaving the app with numerous bugs and UX/UI issues. The team lacked accountability and direction, and their communication was sporadic. The client faced delays of over a year, and the app stayed incomplete, causing the client to hire another team to complete the MVP at a cost of $10,000 and counting.

Numerous communications indicate dissatisfaction with the testing process, inadequate oversight, and a project that is excessively buggy, poorly designed, and poorly executed.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

No project manager was ever assigned as defined in the contract. No client--facing project management software was used. There was no internal peer review process.

What was your primary form of communication with Chakor?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their second developer demonstrated strong problem-solving skills, particularly in creating custom solutions for unique platform needs.

Are there any areas for improvement or something Chakor could have done differently?

Chakor could have succeeded by assigning a project manager, strengthening QA processes, adhering to timelines, and aligning with industry standards for SaaS development.

Do you have any advice for potential customers?

I cannot recommend Chakor due to serious issues with project management, communication, and meeting deadlines, along with frequent excuses from upper management and an effort to pressure for a favorable Clutch review.

Company Responses

The service provider responded on March 19, 2026.

While this was a fixed-scope project, it was treated as time-and-materials by the client, with continuous change requests throughout. We went above and beyond to accommodate these without increasing the agreed budget.

We conducted 50+ calls to incorporate numerous revisions. Several changes were strongly insisted upon by the client, only to be later reversed in favor of our original recommendations, resulting in wasting time. 

Upon completion, we were asked to waive the final invoice in exchange for a positive review, along with a threat of a negative review if we declined, which has now occurred.

This experience, while difficult, has led us to strengthen our scope control and client qualification processes.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of a startup called Gifts Made Beautiful, a gift-wrapping service. We’re larger than the average gift-wrapping service. The largest premise behind what we do is that clients can use our physical address as their shipping address for gifts they purchase online. This way, they don’t have to worry about porch pirates or smart kids finding where parents have hidden their toys.

Clients can use an app to purchase our services, tell us what they’re sending, and choose the style we’ll wrap it in. There are many styles available. Our customers can also tell us when they want their gifts back. So after wrapping, we hold the gift for them, and they either come to pick it up or we use an outside service to deliver it.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Chakor?

We needed help designing both a mobile and a web app that could handle all of our services. Basically, the challenge was building a desktop/mobile application.

SOLUTION

What was the scope of their involvement?

Chakor has been tasked with creating a web and mobile app for Android and iOS from scratch. Since we didn't have any documentation, they started out with nothing but our detailed Zoom calls. Nevertheless, we already have our branding, so we have presented the brand colors to the team and asked them to incorporate them as much as possible in the app.

They have also helped us with the app’s layout and concept and connected us to Stripe after suggesting it as an appropriate resource for us. We have agreed, and they have set up an account with Stripe and integrated it into the program, giving us a method for selling our services and taking payments.

At the moment, they have a three months built-in to fix anything that’s broken. After that, we can go on a maintenance plan with them. They have even proposed teaching me how to do my own maintenance, but I have declined.

What is the team composition?

We have worked with five people, including a project manager, a UX designer, a developer, an overall manager, and a billing person.

How did you come to work with Chakor?

We found them through Bubble. I was able to create my company’s website through Bubble, and we considered creating our app as well. Unfortunately, Bubble confused me. However, the platform did have a marketplace. 

When we looked through different sites on Bubble, we searched for a group with enough experience to trust them. However, since we're a brand-new startup, we didn’t want a group large enough to charge us more than we could afford.

So, we did some due diligence on who we wanted to hire and found Chakor. They sat in the middle ground between being too new and too big.

How much have you invested with them?

We’ve spent under $10,000.

What is the status of this engagement?

We started working together in October 2024, and our relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They have successfully delivered the app and helped us embed it on our website. The app’s launch was last week, in fact. Now, when someone visits our website and clicks a button, they seamlessly move over to the app.  This way, our customers don’t have to download the app elsewhere.

On the other hand, Chakor has done a fabulous job working with our color schemes. From the beginning, they envisioned a better app concept that didn’t focus solely on what was easiest to design and run.

So far, we have received nothing but positive feedback from the testers and clients who have gone through the process. The team has matched the app’s search bar with my website’s address. This has led to a seamless transition, one where people don’t realize they’ve left our website.

By the way, I have also loved their UX specialists, who have given me great feedback. Overall, Chakor’s advice on my business model has been great. They’ve actually asked me questions and not just gone with what I asked for. They would ask for my reasoning and then suggest a solution that better answers my challenge or question.

In summary, people have had a good experience using the app; everything has functioned as intended, and no bugs have appeared. I also look forward to the maintenance plan. I’m excited to work with Chakor again on a new contract. They’ve truly exceeded our expectations.

How did Chakor perform from a project management standpoint?

From the start, I have loved my interactions with them. Sometimes, I didn’t understand what they were doing; I’m not tech-savvy. Nonetheless, they’ve been phenomenal.

Throughout the engagement, they have stuck to the budget and never said anything was beyond its reach. They’ve also done amazing with the timeline, considering I was the delaying factor. Despite the different time zones and the fact that they’re based offshore, I slowed us down. They kept reminding me to keep up with them. I apologize for that!

Chakor has given us the feedback we need. They use Slack as their form of communication and use it well. It has also served as a project management tool sometimes. We use Google Meet as well.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

I want to give a shout-out to Mohid, the project manager, and Aqsa, my developer. They both have been amazing.

What did you find most impressive about them?

I have been most impressed by their size, experience, and willingness to work with us on such a tight deadline.

When we spoke with them on the first call, they were a little hesitant about our requested timeline. It was very tight, and they made it clear that if they quickly devoted resources to it, then it would cost a little more. We accepted that as a reality check. They stepped up and said they could commit to it and make it happen, and they did, which has pleased me.

They have blown away stereotypes for us, and we’re incredibly grateful. We’re a suburban American company, and before this, we didn’t have any experience working with an offshore partner. However, these people have been phenomenal; everybody communicates well with us and each other.

Are there any areas they could improve?

There’s not a single thing I’d ask them to change. They have been spectacular right from the start. They have done a great job communicating what they need from us regarding the business model.

Do you have any advice for potential customers?

Think clearly about your time frame. From the beginning, keep in mind that they’re in a different time zone. Knowing this and acting accordingly will better accommodate their time frame, making your engagement easier. It’s a serious consideration, given that you’re working with someone on the other side of the planet.

BACKGROUND

Please describe your company and position.

I am the CEO of C-Pro, Corp

Describe what your company does in a single sentence.

Our platform offers home service contractors for quick quotes via video consultation and easier project and customer management

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Chakor to accomplish?

• Mobile app design

SOLUTION

How did you find Chakor?

Online Search

Why did you select Chakor over others?

• Pricing fit our budget
• Good value for cost
• professional

How many teammates from Chakor were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Add enhanced features based on customer feedback from product launch; update the software infrastructure to follow best practices and lean the operations; and fix bugs during the product launch.
• Continue development of UI and UX for two months to further optimize the app experience for our target users.
• Maintain and build more efficient workflows to improve the app response time. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Through four phases of app development and working with our web contractors, Chakor developed our mobile app in 6 months from MVP to a completely functional app, including key features for customer and client management, video conference, calendar management, and payment processing. We had a list of total features/improvements over 300 items added or improved during the periods. We ended up with 100 users signed up for our app within 4 months of launch. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We used slack to communicate, and the developer stayed on top. We had daily morning meetings scheduled to discuss progress and concerns. 

What was your primary form of communication with Chakor?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Fair market price for app development and adaptiveness to my constant changing requests 

Are there any areas for improvement or something Chakor could have done differently?

billing could be a challenge sometimes, but Chakor is willing to adapt to my sponsor's policies, and we worked it out. 

BACKGROUND

Please describe your company and position.

 I am the CEO of a home services company 

Describe what your company does in a single sentence.

Marketplace for services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Chakor to accomplish?

• Create an application to match a detailed scope and existing Figma designs
• Complete further features and add-ons

SOLUTION

How did you find Chakor?

Subcontract & Bubble Agency status

Why did you select Chakor over others?

• High ratings
• Already involved in project

How many teammates from Chakor were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We asked The Chakor to complete Web & Mobile Applications (iOS & Android):

• Include user registration and profiles for service providers and customers
• Location-based search with skillset filtering, video calling, and payment processing
• An Admin panel to manage users and transactions
• Ratings system; users can rate each other after job completion
• Push notifications; real-time alerts for video calls, payments
• Security & testing; app should be free of bugs by GTM and secure for users
• Ongoing post-launch support for bug fixes and updates

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The bones of the app were completed early on which indicated progress, but the quality of the work led to severe delays and breakdowns in workflows. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Unfortunately nothing was delivered even close to on time. Multiple meetings and detailed accounts of outstanding tasks were leading to "band-aid fixes" (Orphan workflows being made instead of correcting the existing mistakes). We decided to launch without some features, hoping we could at least start customer acquisition. The Chakor then began work on an outstanding deliverable and subsequently the whole app stopped working. They were never able to fix this. 6 months after the project was meant to have been completed, we terminated the relationship. The founder of The Chakor threatened to pay someone to break our app and leave "a bulk of bad reviews".

What was your primary form of communication with Chakor?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Absolutely nothing. We were gutted to find out that tier status of this company wasn't based on work quality.

Are there any areas for improvement or something Chakor could have done differently?

Ownership of mistakes and better efforts to fix them. We had another agency fix most of the mistakes within a month of leaving The Chakor - The Chakor could have sourced this help themselves and saved a terrible breakdown. Alternatively, let us know they were unable to deliver so we could sort it earlier.

Communication; in my entire career I never thought I would see threats of illegal activity in writing. Strongly suggest the founder take a business comms course.

Company Responses

The service provider responded on March 12, 2026.

In the beginning, the client's product manager approached us. Together with him, we planned, designed, developed, and launched the entire app from scratch. Everyone was happy until that point.

Later, their product manager was replaced by a freelance consultant who had little understanding of the product, startups, or technology. The client's founding team was based in New Zealand, and the timezone difference between him and the founding team created communication gaps. He frequently missed scheduled calls, which made coordination difficult.

After launch, we started a small additional scope worth $500 to add a few features. However, the work never got completed. To protect himself, he shifted the blame onto us and got us removed from the project.

It is important to note that the entire product was successfully completed and launched while we were working with their original product manager. The negative review came only in relation to this small additional scope, for which we were never even paid. It appears to have been an expression of frustration directed at us, and eventually, the client also terminated the freelance consultant.

BACKGROUND

Introduce your business and what you do there.

I’m a lead project manager at a tech and data company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Chakor?

We needed help developing an MVP for a mobile application.

SOLUTION

What was the scope of their involvement?

Chakor developed an MVP for a mobile app using Bubble. The team delivered a web app's MVP, which was meant to be a mobile app for iOS and Android. One of the app's features was creating a personalized path based on the results of a skill assessment. Another feature was the integration of social media content.

What is the team composition?

We worked with 3–4 teammates from Chakor.

How did you come to work with Chakor?

I was looking for Bubble developers on Bubble's website. Chakor was the only Bubble development agency in Asia. I chose the team because they were competitive and had a track record of working with Bubble. Additionally, we spoke the same language, which made it easier for me to work with Chakor.

How much have you invested with them?

We spent less than $5,000.

What is the status of this engagement?

We worked together from July–October 2024.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Chakor delivered great-quality work. The team was an expert in Bubble and saved me a lot of time because otherwise, I would've had to learn Bubble myself. Since I was involved in many projects, I could trust Chakor to do the development work while I focused on the business aspects and ensured we had the correct data to add to the app.

How did Chakor perform from a project management standpoint?

We were in constant communication using Slack, Google Meet, phone calls, and emails; however, Slack was more efficient than emails. We collaborated via Figma, Bubble, and Google Drive to share files. I had a delay on my end that prevented us from meeting the original project's timeline. Although the project was extended, Chakor didn't ask for extra money.

What did you find most impressive about them?

Their ability to put together a cross-functional team that delivered in a timely manner was Chakor's biggest strength. The team could do things that would take a long time. For instance, we discussed adding a new feature, and they managed to do it right away on the same day.

Are there any areas they could improve?

Chakor could set up regular touchpoints, but that wasn’t a big deal.

Do you have any advice for potential customers?

Be prepared about what you want in your app. That way, you'll save time, and Chakor can quickly start the design and development process.

BACKGROUND

Please describe your company and position.

I am the Founder of Emergi Mentors

Describe what your company does in a single sentence.

Emergi Mentors is an online marketplace, currently under development, aimed at
connecting global mentors with local Australians to build a highly skilled workforce in
emerging technologies.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Chakor to accomplish?

• UI/UX Design: Create a high-fidelity, intuitive, and user-centered design that aligns with our product vision, enhancing user engagement and overall satisfaction.
• Web Development: Build a fully functional and responsive web application tailored to our specific requirements, ensuring robust performance and scalability.

SOLUTION

How did you find Chakor?

Online Search

Why did you select Chakor over others?

High ratings

How many teammates from Chakor were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Detailed scoping and deliverables schedule
- Create high fidelity Figma Designs
- Breakdown whole project in user stories
- Produce detailed documents for each user story
- Back and forth calls with client to lock the details of scope
- Setup project in Jira and produce a gantt chart to show case due dates of each
deliverable (user stories)
- Development with unit level testing
- End-to-End Testing
- Transfer Ownership, attach domain, go live

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project had a clear scope and detailed deliverables schedule, which included the following measurable outcomes:

• Create High-Fidelity Figma Designs: The project required the delivery of high-fidelity UI/UX designs in Figma, which unfortunately was not achieved. Despite multiple rounds of feedback and extra time provided, the designs failed to meet the agreed-upon standards.
• Breakdown of Project into User Stories: A thorough breakdown of the project into user stories was completed to ensure structured development and clarity of the deliverables.
• Detailed Documentation for Each User Story: Detailed documents were prepared for each user story, which outlined the specific functionalities, ensuring clear communication and expectation alignment with the development team.
• Back-and-Forth Calls to Finalize Scope: Regular calls were held with the client to refine and lock the project scope, ensuring that both parties were aligned on expectations and requirements.
• Project Setup in Jira with Gantt Chart for Deliverables: The project was properly set up in Jira, and a Gantt chart was created to display due dates and progress timelines for each user story.
• Development with Unit-Level Testing: Initial stages of development were aligned with unit-level testing to ensure the robustness of code as it progressed.
• End-to-End Testing: Comprehensive end-to-end testing was planned to ensure seamless integration of all components once developed.
• Ownership Transfer, Domain Attachment, and Go Live: The project aimed to transfer ownership and deploy the application upon completion, though this was never reached due to the failure during the UI/UX stage.
• Outcome: Unfortunately, the project stalled and failed at the UI/UX stage. The designer was unable to deliver high-fidelity Figma designs as agreed, which derailed the entire project. This significant failure in one of the early stages prevented the rest of the project from moving forward.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management was unfortunately a complete failure. Despite having a clear timeline and deliverables schedule, the team failed to deliver the high-fidelity UI/UX designs within the agreed time frame. In fact, the project experienced significant delays, and even after providing additional time, the work was far from acceptable.

Their responsiveness to our needs was inadequate. When we raised concerns about the lack of progress, they were unwilling to acknowledge that the project was failing. Instead of addressing the issues constructively, their tech lead displayed a dismissive attitude and was notably rude in communications. This lack of professionalism and refusal to accept accountability greatly affected the overall project experience and led to a breakdown in trust.

The failure to deliver on time, coupled with poor communication and unprofessional behavior, demonstrated a serious lack of effective project management.

What was your primary form of communication with Chakor?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Unfortunately, there was nothing impressive or unique about the company. Despite their claims of professionalism, the reality was quite the opposite. Their team exhibited rude behavior, particularly their tech lead, and their unwillingness to acknowledge and address the project's issues left a lot to be desired. Their lack of professionalism overshadowed any positive aspects we might have expected from them.

Are there any areas for improvement or something Chakor could have done differently?

There are several key areas where Chakor could improve:

• Communication and Responsiveness: The team must be more open to feedback and responsive to client concerns. Dismissing client feedback and being unprofessional in communication, as we experienced, is not conducive to a positive working relationship.
• Accountability: Chakor could benefit from taking ownership when things go wrong. Acknowledging issues early on and working collaboratively to resolve them would have demonstrated a commitment to the project’s success.
• Adherence to Deadlines: Timely delivery of agreed-upon deliverables is critical. Delays in the UI/UX design stage, despite granting additional time, significantly derailed the project and affected our overall timeline.
• Professionalism: The team, especially leadership, should maintain a professional and respectful tone in all communications. The tech lead's rude behavior contributed to a poor client experience and damaged trust.

By focusing on these areas, Chakor could greatly improve their project management and client relationships moving forward.

Company Responses

The service provider responded on March 11, 2026.

Thank you for sharing your feedback. This project required regular feedback and approvals during the UI/UX phase.

Unfortunately, we experienced extended delays in receiving feedback from the client, along with additional scope requests, which made it difficult to maintain the planned timeline. We stayed in communication throughout and ultimately agreed on a partial refund to resolve the matter amicably.

We’ve since further strengthened our processes by documenting feedback timelines and approvals more clearly in our service agreements.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of an online networking and event portal for people in the spiritual and holistic wellness field.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Chakor?

We needed a website because I didn't have one, so I hired Chakor to build it for me from scratch.

SOLUTION

What was the scope of their involvement?

Chakor has designed and developed my website from scratch using Bubble. We started with initial consulting and agreed on the scope of work. After that, we went through the design stage. Once we approved the design, the team started building the website. We've kept in contact with Chakor throughout the whole development process since.

What is the team composition?

We've worked with around three teammates from Chakor.

How did you come to work with Chakor?

We found them through Google. The team understood what I wanted and offered a good price, so I hired them.

How much have you invested with them?

We've spent around $5,000.

What is the status of this engagement?

We started working together in May 2024, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Chakor has been delivering what they've promised. Basically, they get the job done.

How did Chakor perform from a project management standpoint?

We've had no issues with Chakor's project management. We've kept all of our communication online, so we use Google Meet for our virtual meetings.

What did you find most impressive about them?

Chakor’s speed in doing things has been really good. They’re quick to take action.

Are there any areas they could improve?

There's nothing Chakor could improve on.

Do you have any advice for potential customers?

Make sure communication is clear so that they can take action quickly.