CGB Tech Solutions, Inc. Review Insights

Overall Review Rating

4.9

Quality 5.0
Schedule 5.0
Cost 4.5
Willing to Refer 5.0

Top Mentions

Review Highlights

Strong Customer Service and Communication

Clients praise CGB Tech Solutions, Inc. for their excellent customer service, highlighting their friendly, professional, and responsive communication. The team is described as kind, hardworking, and patient, with a strong ability to explain technical details.
Community and Philanthropic Support

Clients appreciate CGB Tech Solutions, Inc.'s philanthropic efforts and community support. This aspect of their service is highlighted as a unique and impressive feature, demonstrating their commitment to client values.
No Significant Areas for Improvement

Clients generally express satisfaction with CGB Tech Solutions, Inc., noting no significant areas for improvement. The feedback suggests that the company meets or exceeds expectations in most aspects of their service.
Expertise in Cybersecurity

CGB Tech Solutions, Inc. is recognized for strengthening cybersecurity measures and reducing organizational risks. Clients appreciate the company's proactive approach to maintaining secure networks and data protection.
Efficient Project Management

CGB Tech Solutions, Inc. is commended for its efficient project management, delivering items on time and maintaining constant communication. Their ability to manage projects effectively, even under pressure, is a significant asset.

Was this helpful?

CGB Tech Solutions, Inc. Reviews

Submit a Review

Verified

All Filters

0 selected

Sort by

Cybersecurity IT Managed Services IT Staff Augmentation
Cloud Server Migration Managed Software Application & Solutions Disaster Recovery Hardware
Confidential
May 2020 - Mar. 2026

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Regardless of what the challenge or goal is, they understand that issues just need to be fixed."

Mar 18, 2026

IT Admin & Assistive Tech Pro, UCP of Greater Cleveland

David Modic

Non-profit
Cleveland, Ohio
51-200 Employees
Online Review
Verified

CGB Tech Solutions, Inc. provided IT support for a nonprofit organization. The team's tasks included migrating to cloud-based hosting, upgrading hardware and workstations, and implementing security policies.

CGB Tech Solutions, Inc. improved the client's system reliability and operational continuity. The team lowered the client's cybersecurity risk and enhanced their user satisfaction. CGB Tech Solutions, Inc. had a friendly and professional approach. The team understood the client's needs.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Information Technology Administrator and Assistive Technology Professional of United Cerebral Palsy of Greater Cleveland

Describe what your company does in a single sentence.

Provide vocational, rehabilitative and training services to individuals with disabilities.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CGB Tech Solutions, Inc. to accomplish?

Augment internal IT staff with flexible, on‑demand technical expertise
Strengthen cybersecurity posture and reduce organizational risk
Support UCP’s mission by minimizing technology disruptions for staff
Provide scalable IT support that adapts as organizational needs change
Maintain predictable IT costs through a managed services model
Deliver responsive help desk and technical support to internal IT staff and end users
Ensure a stable, reliable IT environment that supports UCP’s day‑to‑day operations

SOLUTION

How did you find CGB Tech Solutions, Inc.?

Referral

Why did you select CGB Tech Solutions, Inc. over others?

Close to my geographic location
Pricing fit our budget
Great culture fit
Good value for cost
Company values aligned

How many teammates from CGB Tech Solutions, Inc. were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Modernization of IT infrastructure including, but not limited to: Moving to cloud-based hosting, mobile device management, hardware and workstation upgrades and security policy implementation. Periodic reviews of IT plan and suggest improvements. Ongoing support for all systems.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Success is measured through improved system reliability, faster ticket resolution, and reduced downtime. Ongoing cybersecurity management has lowered risk, while IT staff augmentation has improved user satisfaction and operational continuity.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Constant contact and updates. Friendly and professional staff who understood our needs and took the time to explain everything.

What was your primary form of communication with CGB Tech Solutions, Inc.?

In-Person Meeting
Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

At the end of the day, their core motto is "Just make things work". Regardless of what the challenge or goal is, they understand that issues just need to be fixed. They do a great job of debriefing so that this knowledge can be filed for future reference.

Are there any areas for improvement or something CGB Tech Solutions, Inc. could have done differently?

CGB is good enough to know what they do not know; however, they are able to leverage their knowledge and resources to find the solution to anything.

RATINGS

5.0

"They just get things done and in a timely manner; this is ultimately what counts."

Cybersecurity IT Strategy Consulting Other IT Consulting and SI
IT Operations Management Consulting
$200,000 to $999,999
July 2026 - Ongoing

4.5

Quality: 5.0

Schedule: 5.0

Cost: 4.5

Willing to Refer: 5.0

"CGB Tech Solutions, Inc. is very consistent and reliable."

Jul 30, 2026

Administrative Manager, St. Clair Superior Development Corp.

Anonymous

Non-profit
Cleveland, Ohio
1-10 Employees
Online Review
Verified

CGB Tech Solutions, Inc. provides IT managed services for a community development corporation. The team manages the client's IT systems, including hardware management, technical support, and security practices.

CGB Tech Solutions, Inc. has kept all workstations and data running at 100% for years. The team is consistent and reliable, and it responds quickly to the client's requests. Moreover, the client describes the vendor's staff as kind, hardworking, well-trained, and diligent.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Administrative Manager of St. Clair Superior Development Corp

Describe what your company does in a single sentence.

Nonprofit - Community Development Corporation

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CGB Tech Solutions, Inc. to accomplish?

Manage all workstations including hardware and software
Maintain secure networks and data
Educated staff on good security practices

SOLUTION

How did you find CGB Tech Solutions, Inc.?

Referral

Why did you select CGB Tech Solutions, Inc. over others?

High ratings
Close to my geographic location
Pricing fit our budget
Great culture fit
Good value for cost
Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

CGB Tech offers sets up and maintains our IT system including hardware management, technical support, and security practices. They provide fast and reliable support.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

CGB Tech has kept all workstations and data running at 100% for years. When a technical issue arises they have a 24 hours or less response time. The staff is well trained, diligent, and enjoyable to work with.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

CGB Tech Solutions, Inc. is very consistent and reliable. They have always answered within 24 hours, but typically much faster. They are also immediately available for emergencies and can be reached in multiple ways.

What was your primary form of communication with CGB Tech Solutions, Inc.?

Email or Messaging App

What did you find most impressive or unique about this company?

The staff is kind, hard working, well trained and diligent. are able to pateintly work with our staff members regardless of the employees technological exposure or understanding.

Are there any areas for improvement or something CGB Tech Solutions, Inc. could have done differently?

We are happy with CGB Tech.

RATINGS

4.5

IT Managed Services
$50,000 to $199,999
Oct. 2020 - June 2026

5.0

Quality: 5.0

Schedule: 5.0

Cost: 3.5

Willing to Refer: 5.0

"They are very responsive when needed to come on-site."

Jun 10, 2026

Executive Dir, Family Connections of Northeast Ohio, Inc.

Beth DARMSTADTER

Non-profit
Cleveland, Ohio
11-50 Employees
Online Review
Verified

CGB Tech Solutions, Inc. provided IT services for a family support nonprofit. The team was responsible for setting up the client's IT systems, establishing landlines, managing iPads, and replacing equipment.

CGB Tech Solutions, Inc.'s work ensured the efficient and effective use of the client's technology. The team was highly responsive to the client's needs through phone calls, emails, messages, and help desk appointments. CGB Tech Solutions, Inc. was friendly, philanthropic, and calm under pressure.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Executive Director of Family Connections of Northeast Ohio, Inc.

Describe what your company does in a single sentence.

We are a non profit family support organization focused on developmental play, parent support and early literacy/kindergarten readiness.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CGB Tech Solutions, Inc. to accomplish?

Management of all IT needs.
Ensure data/information is safe and secure from fraudulent activity.

SOLUTION

How did you find CGB Tech Solutions, Inc.?

Referral

Why did you select CGB Tech Solutions, Inc. over others?

Other

How many teammates from CGB Tech Solutions, Inc. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

CGB Tech has helped us set up our IT systems, move equipment when our office relocated, provide a Help Desk for any IT related needs, work to establish land lines, manage Ipads, replace antiquated equipment,

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

If I am reviewing the most recent 'project' it was using CGB Tech just yesterday (Kalvin Owens) in troubleshooting when my OUtlook app failed to work on my cell phone. More broadly, CGB Tech as a company has ensured efficient and effective fraud-protected use of our technology.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

CGB Tech has a help desk that responds very quickly to needs through phone, email, and setting up help desk appointments. They are very responsive when needed to come on-site.

What was your primary form of communication with CGB Tech Solutions, Inc.?

Email or Messaging App

What did you find most impressive or unique about this company?

Very friendly, but savvy, and calm under pressure. They also support us philanthropically .

Are there any areas for improvement or something CGB Tech Solutions, Inc. could have done differently?

None that I can think of.

RATINGS

5.0

IT Managed Services
Hardware Help desk Network Security
Less than $10,000
Feb. - Mar. 2026

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"We know that we can trust them and they have our best interests in mind at all times."

Mar 6, 2026

Director of Development & Co-Founder, Blessing House

Donna Humphrey

Non-profit
Elyria, Ohio
11-50 Employees
Online Review
Verified

CGB Tech Solutions, Inc. provided managed IT services for a shelter and support nonprofit. The team restored the client's network, tested hardware, replaced computers, transferred data, and connected phones.

Thanks to CGB Tech Solutions, Inc.'s work, the client experienced reduced network downtime and improved security. The team was highly efficient and communicated well throughout the engagement. Moreover, CGB Tech Solutions, Inc.'s expertise and knowledge were hallmarks of their performance.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Director of Development & Co-Founder of Blessing House

Describe what your company does in a single sentence.

Blessing House serves as a safety net for families in crisis by providing a safe shelter for children and support for families.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CGB Tech Solutions, Inc. to accomplish?

Strengthened security system and developed cybersecurity plan
Helped client recover quickly after an environmental event took down their network and much of their hardware

SOLUTION

How did you find CGB Tech Solutions, Inc.?

Ongoing service provided for IT

Why did you select CGB Tech Solutions, Inc. over others?

High ratings
Close to my geographic location
Great culture fit
Good value for cost
Referred to me
Company values aligned

How many teammates from CGB Tech Solutions, Inc. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

CGB responded to water damage in our 16,300 square foot building that resulted from a broken pipe. This affected our internet and phone networks. We also had several computers damaged or destroyed. CGB responded immediately to our call to come and assess the damage and make recommendations for repair. The network was restored and hardware was tested. Irrepairable computers were replaced and data transferred. Employees were quickly able to return to work with minimal disruption. Our undamaged phones were also connected to sustain critical communications.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Reduced network downtime; improved security; improved efficiency in cleanup efforts

Quick turnaround on hardware preparation and deployment

Reduced financial strain on client as a company familiar with non-profit needs

Describe their project management. Did they deliver items on time? How did they respond to your needs?

CGB was extremely efficient and communicated well every step of the way. We knew what to expect and when to expect them. They were friendly and helpful and did what they could to minimize costs, including donating equipment. Their response made a huge impact on our recovery.

What was your primary form of communication with CGB Tech Solutions, Inc.?

In-Person Meeting
Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

The expertise and knowledge of the staff was most impressive. There is always someone available to answer questions and provide quick solutions. We know that we can trust them and they have our best interests in mind at all times.

Are there any areas for improvement or something CGB Tech Solutions, Inc. could have done differently?

I have nothing to suggest.

RATINGS

5.0

"We are very happy with all that CGB did for this emergency as well as what they do for us on a daily basis."

Showing 1-4 of 4 Reviews

Our Story

For 20+ years, based in Cleveland, CGB Tech’s team of passionate technicians builds tailored IT, managed services, cybersecurity, VoIP, and project solutions for SMBs, nonprofits, local government, and industry. We partner long-term with transparent pricing, 24/7 monitoring, and proactive risk elimination. Our expertise creates customized roadmaps that boost productivity, prevent downtime, and scale with client success.

What Sets Us Apart

Account Manager

A dedicated account manager is assigned as your trusted contact and advisor. We conduct regular monthly meetings, provide detailed reporting, and more. We also support documentation and policy development.

Strategic Partnership Approach

We go beyond support to offer advisory, implementation, and migration services, aligning IT strategy with your business goals.

Transparent Pricing & Client-Centric Flexibility

We offer predictable billing models (per-user or per-device) with clearly stated hourly rates for additional work. User and device counts are flexible month-to-month.

Quick Facts

23 years in business

Tools and Technology

Microsoft Teams

Zoom

OneDrive

SharePoint

Microsoft Outlook

Microsoft PowerPoint

Microsoft Excel

Microsoft Word

Microsoft Azure

Azure

Commonly Asked Questions

CGB Tech’s onboarding process is designed to provide a structured, transparent, and low‑friction transition into a fully supported IT environment. From day one, each client is assigned a dedicated Account Manager who serves as the primary point of contact and advocate throughout onboarding and beyond. This ensures continuity, accountability, and clear communication across all phases of the engagement. Onboarding begins with a formal intake and discovery process to understand the organization’s users, systems, security requirements, and business goals. Using standardized onboarding forms and project templates, CGB Tech documents user roles, device inventories, access needs, and licensing requirements to ensure nothing is overlooked. This information drives accurate system configuration, security alignment, and billing setup. Our technical team then completes an onboarding audit and deployment phase, which may include Microsoft 365 configuration, endpoint management setup, security tooling deployment, backup configuration, and remote monitoring installation. Systems are validated, documented, and tested to ensure stability before transitioning into steady‑state support. Throughout onboarding, CGB Tech emphasizes client education and readiness. New users are introduced to support workflows, ticket submission methods, and available tools, while leadership receives visibility into system status and next steps. Clear handoffs between sales, projects, and service teams ensure a smooth transition with no gaps in ownership. Once onboarding is complete, clients move seamlessly into ongoing managed services, supported by regular account reviews, reporting, and a forward‑looking technology roadmap. This approach ensures clients are not only operational from day one, but positioned for long‑term stability, security, and growth.

Our team is currently focused on projects that help organizations modernize, secure, and better support their technology environments. We’re especially interested in managed IT services contracts for small and mid‑sized organizations, including both commercial businesses and nonprofits, where we can provide ongoing support and strategic guidance. We also take on cloud migration projects, whether that involves moving from an on‑premises server to the cloud or migrating between cloud platforms. In addition, we regularly work on network and user device hardware deployments, cybersecurity consulting and audits, security camera system implementation and management, and VoIP phone system deployments to improve reliability, security, and day‑to‑day operations.

CGB Tech collaborates with clients through a combination of modern technology platforms and consistent, human‑centered communication. Our primary collaboration hub is Halo PSA, which provides a secure, client‑facing portal where clients can submit, track, and review support tickets in real time. Through the portal, clients have visibility into ticket status, history, and related updates, creating transparency and accountability across all support interactions. Clients can also engage with our team via email and phone, ensuring multiple accessible communication channels. Email is commonly used for ticket updates, documentation sharing, and non‑urgent coordination, while phone calls are used for time‑sensitive issues, escalations, or direct collaboration with Account Managers and technical staff. Each client is assigned a dedicated Account Manager who leads regular account review meetings—typically monthly—to discuss help desk trends, system performance, upcoming needs, and strategic recommendations. These meetings ensure alignment between day‑to‑day support and long‑term technology planning. For issue resolution, CGB Tech primarily utilizes remote help desk sessions, allowing technicians to securely access systems and resolve issues quickly with minimal disruption. When issues cannot be resolved remotely or require physical presence, our team provides onsite support, including troubleshooting existing hardware, workstation setup, and hands‑on remediation. This multi‑channel collaboration model—combining a client portal, remote and onsite support, proactive meetings, and direct communication—ensures clients always know how to reach us, what’s being worked on, and what to expect next.

CGB Tech Solutions utilizes a structured, repeatable project management approach designed to provide visibility, accountability, and risk control throughout complex IT initiatives such as office relocations and technology migrations. While our methodology is intentionally flexible to adapt to real-world conditions, it is aligned with recognized project management best practices and supported by our Professional Services Automation (PSA) platform, Halo. Our methodology is organized around five core phases: Initiation & Planning Design & Preparation Implementation & Migration Cutover, Go‑Live & Stabilization Project Closeout & Knowledge Transfer

Premier Verified means Clutch independently confirmed CGB Tech Solutions, Inc. is a legally registered business,
financially sound (Creditsafe: Very Low Risk), and backed by 4 verified client reviews averaging 4.9 stars.

Learn More

Verified Client Reviews: 4

Overall Review Rating: 4.9

Source: Clutch

Last Updated: July 30, 2026

Business Entity

Business Entity Name	CGB Tech Solutions, Inc.
Source	Ohio Secretary of State
Jurisdiction of Formation	Ohio
Date of Formation	August 6, 2003
Status	Active
Last Updated	April 2, 2026
ID	1404138

Credit Report Results

International Credit Risk Assessment	Very Low Risk
Source	Creditsafe
Last Updated	April 2, 2026

Learn More About The Clutch Verification Process

Locations (1)

2310 Superior Avenue Cleveland, OH, United States 44114

16 - 20

Contact CGB Tech Solutions, Inc.

If you’re not seeing exactly what you need here, send this company a custom message. You can talk about your project needs, price, and timeline to get started on your project.

Get connected to see updates from CGB Tech Solutions, Inc. like new case studies, latest reviews, their latest masterpieces in their portfolio, delivered straight to you.

Additional Connections

(1)

CGB Tech Solutions, Inc.

We make IT work. Simply, reliably, headache-free.

1 Language that we service

1 Locations

Services

Focus

Industries

Clients

Pricing Snapshot

What Clients Have Said

Most Common Project Size

Select a service to see pricing information

Reviews

CGB Tech Solutions, Inc. Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Strong Customer Service and Communication

Community and Philanthropic Support

No Significant Areas for Improvement

Expertise in Cybersecurity

Efficient Project Management

Reviews mentioning:

CGB Tech Solutions, Inc. Reviews

IT Support Services for Nonprofit Organization

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

IT Services for Community Development Corporation

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Managed IT Services for Family Support Nonprofit

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Managed IT Services for Shelter & Support Nonprofit

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Portfolio & Awards

About the Team

Our Story

What Sets Us Apart

Quick Facts

Tools and Technology

Commonly Asked Questions

What is your team's process like for onboarding new clients?

What types of projects is your team interested in taking on right now?

How do you typically collaborate with clients?

What is your project management process?

Verification

Business Entity

Credit Report Results

Location

Locations (1)

Contact

Connect with CGB Tech Solutions, Inc. on Social

Connections

Additional Connections