Carden IT Services

BACKGROUND

Please describe your company and your position there.

I am a home-based Travel Advisor for Visions In Education who provide immersive educational experiences for students to learn outside the classroom. We specialise in Ski, STEM, Netball, Sports, Arts, Culture and Language.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Carden IT Services?

Carden IT Services provide all our IT support, looking after our network.

What were your goals for this project?

As a new employee, with a new laptop computer, Carden were instrumental in getting me operational to do my job. I am 99% reliant on home use of my laptop to do my job, so timely resolution of all issues was key.

SOLUTION

How did you select this vendor?

Company IT service provider - we have remote and occasional on-site support from the extensive Carden support team.

Describe the project in detail.

In this instance I received support remotely and also at Carden’s office. Carden supported me with prompt response to my daily help desk contact both by phone and email. After over four weeks of laptop malfunction, the solution Carden provided has ensured I have been up and running to do the job I need to.

What was the team composition?

Carden have a friendly team of specialists who are supportive and communicative. I benefited from front line technical telephone support, remote access support and in-house engineer support. The knowledgeable team do their utmost to resolve issues that arise in a timely manner.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Progress was made as my laptop is functioning and I have not had to contact Carden for the past two working days = success!

How effective was the workflow between your team and theirs?

Carden and I worked as effectively as an ineffective piece of equipment allowed. The final solution to wipe the hard drive, suggested by their team, appears to have resolved all the issues I had been experiencing.

What did you find most impressive about this company?

The consistent calm and supportive manner of the team and their tenacity in resolving my issues. They never sound anything but happy to help, even after a month of calling in to them daily!

Are there any areas for improvement?

To minimise the computer downtime that I had, it would have been beneficial for the sum of many small computer issues to have been escalated by Carden sooner. This would have been more effective in leading to timely solution implementation, thus enabling me to adequately fulfill my responsibilities.

BACKGROUND

Please describe your company and your position there.

Director/business owner

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Carden IT Services?

Put in new systems/software to ensure out computers were up to date and protected including new server and PCs throughout the office

What were your goals for this project?

A little unknown but were guided by Carden IT

SOLUTION

How did you select this vendor?

Introduction / referral

Describe the project in detail.

On going support and maintenance

What was the team composition?

Guided by Carden to bring ourselves back up to date and ensure we were current with everything IT - from software/hareware and anti virus protection

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Faster machines allowing the team here to be more efficient / reassurance that we are covered and protected as best possible

How effective was the workflow between your team and theirs?

Seemless

What did you find most impressive about this company?

Their friendly and efficient service sets them apart.

Are there any areas for improvement?

So far so good!

BACKGROUND

Please describe your company and your position there.

I am managing partner of an Accountancy practice called Levicks

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Carden IT Services?

Carden IT Services provide all our IT support looking after our Network, supplying IT hardware, telephone systems, SEO plus much more.

What were your goals for this project?

To ensure the smooth running of IT systems across our three offices

SOLUTION

How did you select this vendor?

From recommendation

Describe the project in detail.

Once we commenced using Carden IT Services they provided details of the system setup best to suit our business needs. They have offered continued support over a number of years, always providing new ideas to help facilitate the running of our IT systems.

What was the team composition?

We have the use of an IT engineer plus remote support form their extensive support team.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Their solutions provided have assisted in ensuring our IT systems run smoothly.

How effective was the workflow between your team and theirs?

Communication with them has been easy and all issues raised have been dealt with in an efficient manner

What did you find most impressive about this company?

They have been always able to go that extra mile when urgent issues needed resolving.

Are there any areas for improvement?

None that I can think of