Capanicus

BACKGROUND

Introduce your business and what you do there.

I’m the owner of App2you, a digital agency. We develop mobile applications and websites.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Capanicus?

Capanicus helps us build native mobile apps for third-party clients.

SOLUTION

What was the scope of their involvement?

Capanicus has worked with us on at least 10 projects. Together we’ve built apps with chat features and social networking functionality, such as image and video posts, comments, and likes. They also help create admin panels for backend users to manage end users. We provide the designs and descriptions, and Capanicus takes care of the rest. Each project takes about six months. After the app has launched, their team create updates and fix bugs as needed.

What is the team composition?

It depends on the project. We typically work with an iOS developer, an Android developer, a QA person, and a project manager.

How did you come to work with Capanicus?

We initially chose their team because they had built something similar to what we needed at the time. We’ve continued working with Capanicus because we’ve developed a trusting relationship with open communication.

How much have you invested with them?

We spend $2,000–$3,000 per month.

What is the status of this engagement?

We started working together eight years ago, and our collaboration is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our clients are happy with Capanicus’ work. We wouldn’t have had such a long relationship if we weren’t also thrilled with their team.

How did Capanicus perform from a project management standpoint?

The team struggles to meet deadlines, but timeliness is a common struggle in development. Capanicus remains a partner that I can trust and communicate with. They always deliver on their requirements, no matter what issues come up and delays happen. We talk over Skype and email.

What did you find most impressive about them?

I can’t think of anything that stands out. They are good people who work hard. I believe that is the most important factor.

Are there any areas they could improve?

There’s always room to improve, but I can’t think of anything in particular.

Any advice for potential customers?

Be clear with your project description and requirements.

BACKGROUND

Introduce your business and what you do there.

I'm the founder and CEO of a video conferencing application. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Capanicus?

We wanted to develop a new version of our software and needed a large team to do it. Since a project of this scale would've been very expensive in the U.S., I was looking for an offshore firm.

SOLUTION

What was the scope of their involvement?

Capanicus provides a large team of developers to help us build out our video conferencing platform, using our provided designs to integrate APIs and features. They use a variety of technologies, including Asterisk, Agilent, Linux, Apache, PHP, and other languages. 

What is the team composition? 

We work with about nine members on their team, including five developers, some graphic designers, and a QA tester. 

How did you come to work with Capanicus?

I found them on Upwork and decided to work with them based on how many positive reviews they had and the fact that they had 30–40 programmers on their team. Firms don't have that many developers if they're not doing something right.

What is the status of this engagement?

We've been working with them since April 2018 and expect to be in a beta phase in the next couple of months.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

As someone with over 40 years of experience in software development, I've been very impressed by the quality of work Capanicus has provided. The product is testing well internally thus far, so we're very happy with the engagement.

How did Capanicus perform from a project management standpoint?

We stay in daily contact with their team, and manage tasks through Asana. They've been very good at identifying any problems we weren't aware of and helping us solve them. 

What did you find most impressive about them?

When I flew to India to meet their team, I was very impressed by their organization as a whole, their professionalism, and commitment to excellence. 

Are there any areas they could improve?

I don't think so; any issues we've had get addressed right away.

Do you have any advice for potential customers?

Provide their team with wireframes that are as detailed as possible, so they have a lot of structure during the development process. 

BACKGROUND

Introduce your business and what you do there.

I’m the director of New Concept Technologies, a telecom software company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Capanicus?

We needed additional help with both software and mobile app development. We had lost money with previous companies and wanted a better team.

SOLUTION

What was the scope of their involvement?

Capanicus helped develop software for our telecom operations. The complete system that they built includes a customer portal, admin portal, and apps for both iOS and Android. They send the products to their review departments to assess any issues before launching it to the market.

What is the team composition?

They provide teams of Java, PHP, and mobile developers.

How did you come to work with Capanicus?

We found Capanicus on Upwork, and we visited their offices. We liked their skilled staff and fair prices.

How much have you invested with them?

We’ve spent several hundred thousand dollars.

What is the status of this engagement?

We began the project in 2010, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our clients are pleased with the new software and app—they’ve had no issues or complaints. We’ve had a positive experience and are pleased with the process.

How did Capanicus perform from a project management standpoint?

They’ve managed the project excellently—all deliverables are produced in a timely manner.

What did you find most impressive about them?

We value that their team is trustworthy. Having a high level of dependability helps us complete the project.

Are there any areas they could improve?

There is nothing they could improve.

Do you have any advice for potential customers?

Trust their team with your project and they’ll be able to deliver.

BACKGROUND

Introduce your business and what you do there.

I'm the director of Amelia Rose - Checkoutmypage, a telecommunications company. We specialize in end-to-end development and ongoing support for video conferencing applications.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Capanicus?

We needed Capanicus to design, develop, and support a feature-rich video conferencing application tailored to our business needs.

SOLUTION

What was the scope of their involvement?

Capanicus is managing the complete lifecycle of our video conferencing project, from initial planning to post-launch support. The scope of work includes:

- Requirement analysis and planning: We collaborate closely to define the core features, tech stack, and architecture.

- UI/UX design: Capanicus creates intuitive and responsive user interfaces for both web and mobile platforms.

- Backend and frontend development: The team builds a robust backend for real-time communication, user management, and data handling, along with a scalable frontend interface.

- Feature integration: Capanicus implements key functionalities like HD video/audio calls, screen sharing, chat, meeting scheduling, user authentication, and admin dashboard.

- Third-party integrations: The team integrates APIs for cloud storage, email notifications, and calendar sync.

- Testing and QA: Capanicus conducts comprehensive testing to ensure performance, security, and cross-device compatibility.

- Deployment and support: The team deploys the application in a cloud environment and provides post-launch maintenance and updates.

Capanicus handles each phase with professionalism and ensures deliverables are completed on schedule.

What is the team composition?

We work with 13 team members from Capanicus.

How did you come to work with Capanicus?

We found Capanicus through a Google search. We selected them for their strong track record in custom software development, clear and consistent communication, and ability to deliver scalable solutions aligned with our specific requirements. Their deep industry knowledge and history of successful project execution made them the clear choice among the options we considered.

How much have you invested with them?

We've spent $70,000.

What is the status of this engagement?

We started working together in January 2024, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Capanicus has delivered measurable results for our video conferencing project. Within three months, user registrations rose by 40%, uptime stayed above 99.9%, and feature engagement exceeded expectations. Support tickets dropped by 60% post-launch, and feedback was overwhelmingly positive. The platform scaled smoothly during peak usage, proving both its stability and Capanicus's expertise in meeting our goals.

We measure user engagement through a combination of Google Analytics, in-app analytics, and backend data logs. The key insights include the following:

- Daily active users (DAU) and monthly active users (MAU): These give us a clear picture of retention and frequency of use.

- Average session duration: Users spend an average of 22–28 minutes per session, showing strong interaction.

- Feature-specific event tracking: We monitor how often users engage with core features.

The most interacted features include the following:

- Video calls: Over 75% of users initiate or join video sessions, indicating it's the most-used functionality.

- Screen sharing: Used in 60% of sessions, particularly during team meetings and webinars.

- Real-time chat: Sees consistent use alongside video, with high message exchange rates per session.

- Meeting scheduling and reminders: Widely adopted by users, improving repeat usage and reducing no-shows.

User testimonials include the following:

- "Exceptionally smooth experience. The video quality and connection stability are far better than other platforms we've used. Screen sharing is seamless, and the interface is clean and easy to navigate."

- "Reliable and user-friendly. Even team members who aren't tech-savvy found it easy to schedule and host meetings. It's been a real game-changer for our remote work setup."

- "All-in-one communication tool. I love how chat, video, and file sharing are all integrated. We've streamlined our workflows and reduced our reliance on multiple apps."

- "Minimal downtime and excellent support. We've experienced almost no disruptions, and whenever we did reach out, support was fast and helpful."

How did Capanicus perform from a project management standpoint?

Capanicus demonstrates excellent project management throughout the development process. Their approach is structured, efficient, and highly responsive. From planning to delivery, they maintain transparent communication and consistently update us on progress.
The team follows agile methodologies, dividing tasks into focused sprints with clear milestones, which helps ensure steady progress. Notably, they deliver the project on schedule and seamlessly handle last-minute changes without affecting timelines. Their flexibility and alignment with our objectives make the experience smooth and dependable.

What did you find most impressive about them?

What stands out most about working with Capanicus is their strong technical expertise and business insight. They go beyond development by offering valuable suggestions that enhance functionality and user experience. Their clear communication, flexibility, and focus on quality make them a reliable and innovative partner.

Are there any areas they could improve?

Our experience with Capanicus is excellent overall. However, providing more detailed technical documentation during the handover would make the transition and future maintenance smoother.

BACKGROUND

Introduce your business and what you do there.

Echelon Productions is a production service provider company in New York, USA. We offer a range of services to support various aspects of production across different industries, including film, television, advertising, and events. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Capanicus?

We hired Capanicus for UI/UX design and website development. 

SOLUTION

What was the scope of their involvement?

Capanicus was responsible for the end-to-end development of our production service platform. The scope of work included the following:
•            Project Planning & Technical Consultation: Understanding our requirements and defining a roadmap with milestones.
•            UI/UX Design: Creating intuitive and responsive interfaces tailored to our users’ needs.
•            Custom Software Development: Building a scalable and secure application with features such as real-time communication, automation, and analytics.
•            Integration Services: Seamless integration with existing tools and third-party APIs.
•            Quality Assurance & Testing: Rigorous functional and performance testing to ensure a stable release.
•            Deployment & Maintenance: Launching the final product and providing ongoing support and updates.

What is the team composition?

We worked with seven teammates from Capanicus.

How did you come to work with Capanicus?

We found Capanicus through an online search. I chose Capanicus because of their proven expertise in delivering robust, scalable, and innovative software solutions, especially in the fields of VoIP, WebRTC, healthcare, and custom web development. What stood out was their deep technical knowledge, strong client-centric approach, and ability to provide tailored solutions rather than one-size-fits-all offerings.

How much have you invested with them?

We spent $7,000.

What is the status of this engagement?

We started working together in June 2024, and the project was completed in April 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The collaboration with Capanicus led to several measurable outcomes that demonstrated clear progress and success:
•            Improved Operational Efficiency: The custom software reduced manual processes, cutting task completion time by over 40%.
•            Faster Time-to-Market: We launched the platform two weeks ahead of schedule thanks to Capanicus’s agile development process.
•            Increased User Engagement: Post-deployment analytics showed a 60% increase in user activity and session duration.
•            Higher Customer Satisfaction: Client feedback improved significantly, with support tickets reduced by 35% due to a more intuitive user interface.
•            System Reliability: Uptime increased to 99.9%, enhancing user trust and platform stability.
These outcomes directly contributed to smoother operations and a better overall experience for both internal users and clients.
To evaluate user engagement effectively, we tracked the following key metrics in Google Analytics:
•            Average Session Duration: Measured how long users stayed on the platform, helping assess content relevance and usability.
•            Pages per Session: Indicated how deeply users explored the site, showing interest in multiple areas or features.
•            Bounce Rate: Helped identify how many users left the site after visiting only one page, giving insight into the effectiveness of landing pages.
•            User Flow: Tracked the navigation path users took through the site to identify drop-off points or popular content.
•            Returning vs. New Visitors: Measured user retention and how often people came back, which helped assess long-term value.
•            Event Tracking: Monitored specific user actions such as button clicks, video plays, form submissions, and downloads.
•            Goal Conversions: Tracked specific business objectives like demo requests, sign-ups, or purchases.

How did Capanicus perform from a project management standpoint?

Capanicus demonstrated strong project management throughout the engagement. They followed a structured development process with clear milestones and regular updates, which helped maintain transparency and alignment. The team communicated proactively, promptly addressing our questions and adapting quickly to changing requirements.
Capanicus consistently met deadlines and ensured that deliverables were completed on time without compromising quality. Their responsiveness and ability to accommodate feedback made collaboration smooth and efficient. Overall, Capanicus maintained a high level of professionalism and accountability, which greatly contributed to the success of the project.

What did you find most impressive about them?

What stood out most about working with Capanicus was their ability to combine deep technical expertise with a strong understanding of business goals. They didn’t just deliver what was asked; they offered valuable insights that improved functionality, user experience, and scalability. Their proactive problem-solving approach and flexibility in handling evolving requirements set them apart.
Additionally, their full-stack capabilities, from UI/UX design to backend development and deployment, allowed for a seamless and efficient process. It truly felt like a collaborative partnership rather than a vendor-client relationship, which added significant value to the outcome.

Are there any areas they could improve?

While the overall experience with Capanicus was highly positive, one area for improvement could be more proactive communication during key development phases. At times, we would have appreciated more frequent updates or progress checkpoints to ensure complete alignment.
That said, whenever feedback was shared, the team was quick to respond and adjust accordingly. Enhancing that initial communication would take their already strong project management to an even higher level.