BugendaiTech US LLC

BACKGROUND

Introduce your business and what you do there.

I’m the head of corporate development for a financial services company. We help consumers improve their financial wellness.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BugendaiTech Pvt Ltd?

We hired them for Salesforce CRM software setup, customization, and deployment. The objectives of this project were to improve our finance team’s revenue forecasting, automate the daily workflow and activities of our sales reps, and establish a custom workflow that reflects our business.

SOLUTION

What was the scope of their involvement?

After providing BugendaiTech Pvt Ltd with the scope of work and a detailed outline of what we wanted, they quickly began setting up our Salesforce CRM platform from scratch. They added all the core capabilities we required, including integration to our ERP systems.

They’ve actually deployed the system recently and are training our team on how to navigate through the platform and use its features. They also provide admin support as needed.

What is the team composition?

We work with four people from the BugendaiTech Pvt Ltd team, including the account manager, who’s our main point of contact.

How did you come to work with BugendaiTech Pvt Ltd?

We were searching for a development partner online and their company came up. 

How much have you invested with them?

We’ve spent $10,000.

What is the status of this engagement?

We started working with them in April 2021, and the engagement is still ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The system was just launched recently, but it already helped us speed up our internal processes, especially our revenue forecasting. We look forward to more positive results as we continue to use it.

How did BugendaiTech Pvt Ltd perform from a project management standpoint?

Overall, they’ve managed the project well. There had been a few delays, but that’s partly our fault, too. We communicate primarily through email, and they’re very responsive. We also have Zoom calls on an occasional basis.

What did you find most impressive about them?

I think it’s their persistence — they really work hard to make sure we’re fully satisfied with the quality of the product.

Are there any areas they could improve on?

They could come up with a better way to track deliverables and performance, so that we have a clearer picture of the project’s progress.

Do you have any advice for potential customers?

Make sure to clearly define the scope of your project to keep all parties in sync.  

BACKGROUND

Please describe your company and your position there.

Dream in Color is a UI/UX company focused on Healthcare, Education, and Data visualization. I am the Director of Operations and Project Engagement.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BugendaiTech Pvt Ltd, and what were your goals?

We had designed a website modification to add a profile image to accounts, with the ability to change, crop, and delete the picture. We had two other previous developers which hadn't completed the work to our standards.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were looking for diverse development capability, responsiveness, and short notice availability.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Using mostly CSS, they had to filter through previous developers code and unravel the issues before fixing the problem and getting the coding right.

How many people from the vendor's team worked with you, and what were their positions?

Three. One business manager, a focused project manager, and a technical developer

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Bugendai Tech came in and quickly resolved the issue and delivered a complete project up to our standards.

Describe their project management style, including communication tools and timeliness.

They communicated effectively and were responsive through Slack and email.

What did you find most impressive or unique about this company?

Their responsiveness and openness to feedback were great.

Are there any areas for improvement or something they could have done differently?

Not at the moment

BACKGROUND

Please describe your company and your position there.

I'm a consultant with a sales effectiveness consultancy.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BugendaiTech Pvt Ltd?

BugendaiTech was hired to provide Salesforce implementation and configuration services for a client of ours. The client was transitioning from Zendesk to Service Cloud. As part of the project, we implemented SF Service Cloud and Experience Cloud modules.

SOLUTION

How did you select this agency and what were the deciding factors?

We published the opening on Upwork. We were most interested in vendors that had a presence in the US and price.

Describe the project in detail and walk through the stages of the project.

We started with requirements and design. We then implemented Service Cloud through an iterative approach. We also launched Experience Cloud replacing the customers' existing client portal. Experience Cloud service template was used but some custom development was needed to support the customer requirements. As part of launching Service Cloud, we migrated all customer data (e.g., tickets, contacts, etc.) from Zendesk into Salesforce.

Describe the recruitment process in detail.

I was less involved in the interview process but after posting the project to Upwork, we received multiple requests for interviews. After vetting the list of vendors down to a short list, we interviewed the candidates using standard questions. We ultimately landed with BugendaiTech.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

We successfully transitioned the customer from Zendesk to Service Cloud.

How effective was the workflow between your team and theirs?

It was overall good. The team was offshore based in India. Generally speaking, we had a standing meeting at 7:30 am each morning (EST). I'd provide the requirements the evening before and we'd review updates to the implementation. I'd generally need to do testing during the day. Occasionally, we had some quality issues but overall was pleased with the experience particularly for the price.

What did you find most impressive or unique about this company?

The team was very responsive and worked quite frequently late to deliver features and functionality.

Are there any areas for improvement or something they could have done differently?

As mentioned, at times there were some quality issues but overall very pleased with the experience. Attention to detail could improve a little.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a tech startup called Pinpoinx. We are essentially a real estate platform that uses AI and machine learning to match properties with the ideal buyers. Our product deep-dives qualitative and quantitative data from various sources so that our users get customized their search results based on criteria that they’ve identified are important to them.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BugendaiTech Pvt Ltd?

We started developing our product at the beginning of the COVID-19 pandemic, and it was difficult to reach out and find — if not a CTO — someone with the technical expertise that I did not have. That is why I reached out to BugendaiTech.

SOLUTION

What was the scope of their involvement?

BugendaiTech provided technical services, starting with data analytics. We had a ton of real estate data that we needed to crotchet for our specific purposes. Once we had a good handle on that, their team then progressed into developing an API based on that data and, going a step further, doing full-stack development for our app. 

What is the team composition?

Besides an overall project manager, we have a separate project manager for the data analysis task and with her is a team of three. For the development side, there are a total of six people.

How did you come to work with BugendaiTech Pvt Ltd?

After an unsuccessful partnership with a freelancer, I went searching again for new agencies to partner with. I interviewed a lot of boutique to large firms until I eventually came across BugendaiTech. We just clicked from the very beginning so I decided to hire them.

How much have you invested with them?

We’re right over the threshold of $50,000.

What is the status of this engagement?

We started the engagement in March 2020 and are looking to launch the app and API by Thanksgiving 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

BugendaiTech is really good at trying to provide us with whatever we ask for. Their data analytics work is exceptional and I think I would’ve been hard-pressed to find another agency with their skillset. Their app development work is very thorough as well and it shows just how much experience they have when it comes to these types of projects. 

Despite the pandemic, everyone from the team works hard and remains very good at steering themselves in the right direction. I’m really happy and have no problems with BugendaiTech whatsoever.

How did BugendaiTech Pvt Ltd perform from a project management standpoint?

The project managers are very smart individuals who were able to learn quickly about the real estate industry. They understand the challenges we’re facing and are able to communicate that to their respective teams. There are a lot of barriers that slow down our project, what with them being overseas, but we’re able to work on everything as efficiently as possible despite the constraints.

We’re in constant communication, whether it be through email or Skype. We have standup meetings multiple times a week where we deep-dive into our objectives and check how we’re staying on track of that. 

What did you find most impressive about them?

What sets BugendaiTech from the last agency that I had worked with is that this team is really good at documenting their progress and showing proof that they’ve actually done the work. They’re also able to get our project into GitHub in a common manner, notating their code such that a non-coder such as me could follow. 

Are there any areas they could improve?

They were initially a bit hesitant about voicing their challenges to me in a timely manner, and I think it was because they didn’t want us to think that they couldn’t complete the project or a particular task. We’ve been able to fix that though, and with the team being more upfront with any difficulties they encounter, we’re able to resolve issues more quickly. 

They could also do better at managing, notating, and informing me of the costs, even though their value is really good. 

Do you have any advice for potential customers?

Be very clear and thorough with your overall project scope. As long as you’re definitive with your budget and timelines, you can expect BugendaiTech to be honest with you when it comes to whether or not they think they can help you achieve your goals.

BACKGROUND

Introduce your business and what you do there.

I’m the Salesforce project manager at an energy utility company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BugendaiTech Pvt Ltd?

We needed their assistance in setting up a new solution on our Salesforce platform.

SOLUTION

What was the scope of their involvement?

One of our clients in the gas pipeline industry has approached us to ask for a Salesforce solution that can address their volume calculation needs. We've engaged BugendaiTech Pvt Ltd to help us build this drawdown calculator, along with special features that allow our team to gather customer information and link that with the kind of services they need.

We've kicked off the process with a discovery phase, wherein BugendaiTech Pvt Ltd has communicated with our executives to discuss the possible methods we can deploy to approach the project. Their team has then helped us digitize and migrate extensive Excel data into a single Salesforce table. Upon completing the table, they've built the initial model to show us the frontend mockup — after securing our team's approval, their team proceeded with integrating the calculation module.

We've just launched the first phase of this new digital solution, and we're planning to discuss our plans for the next phase soon.

What is the team composition?

We work with four resources from BugendaiTech Pvt Ltd, including their founder, two developers, and one architect.

How did you come to work with BugendaiTech Pvt Ltd?

We were looking for a digital partner to implement our Salesforce journey, and someone from our organization referred BugendaiTech Pvt Ltd to us.

How much have you invested with them?

The total project cost will be over $50,000 by the end of this year.

What is the status of this engagement?

We started working together in August 2021, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The functionality has only recently reached its go-live phase. Our stakeholders particularly like its uncomplicated and user-friendly features, making it more manageable than our previous Excel database. Initially, I've had doubts about launching the product early, but seeing everyone's reaction has cleared my skepticism — BugendaiTech Pvt Ltd's work has made our users happy, and that's the only success metric we need.

How did BugendaiTech Pvt Ltd perform from a project management standpoint?

BugendaiTech Pvt Ltd accommodates all our needs in a professional yet personable manner. They're always open to applying last-minute changes without impacting the solution's performance or delaying our timelines. We're pleased to collaborate with a highly adaptable team that cares about our goals and not just delivers results to get paid.

What did you find most impressive about them?

They've delivered quality solutions within unimaginably quick turnaround times — we've definitely made the right decision by choosing their team over other providers with expensive price points and time-consuming scopes.

Are there any areas they could improve?

No, we've had the most seamless collaboration with BugendaiTech Pvt Lt's team.

BACKGROUND

Please describe your company and your position there.

I’m the CEO and founder of the company, which is a leader in patent-pending AI for Sales.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BugendaiTech Pvt Ltd, and what were your goals?

We hired Bugendaitech for development of an add-on to one of our core services. Our goal was to explore this tool as a possible way to increase value for our clients and to have it developed in less than a month.

SOLUTION

How did you select this vendor and what were the deciding factors?

We selected this vendor because of their experience, value and willingness to build something to suit, rather than a pre-packaged solution. We do this for our business, so we appreciate it in other companies.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We enlisted BugendaiTech Pvt Ltd ensured our satisfaction at every stage of the project. for an Artificial Intelligence add-on to our current suite of offerings. After engaging for 2 calls to review the project, scope and proposal were presented and the project kicked off. There were multiple stand-up calls per week and a review of deliverables as they were completed. 

How many people from the vendor's team worked with you, and what were their positions?

Ranging from the CEO to project management, with experienced developers in between, we had interactions with approximately 4-6 team members at Bugendaitech.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

This project was finished on time and the requests we made for further optimizations were not backlogged, but instead prioritized. We appreciated this. Required deliverables were exchanged seamlessly.

Describe their project management style, including communication tools and timeliness.

One of my favorite details were the recaps after weekly - and sometimes daily - standup calls. The communication was great, but the recap keeps the project on track. They were also open to feedback.

What did you find most impressive or unique about this company?

We were impressed that it was collaborative and not “one size fits all.” This seems to be rare to find these days.

Are there any areas for improvement or something they could have done differently?

I can’t think of any areas for improvement. BugendaiTech Pvt Ltd ensured our satisfaction at every stage of the project.

BACKGROUND

Please describe your company and your position there.

I am the founder and president of EcoTrack Fleet Management.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BugendaiTech Pvt Ltd, and what were your goals?

We had recently purchased Salesforce and needed specific customization. We needed integration with our accounting software, customization and the addition of sales reports and the addition of specific objects and fields in Salesforce lighting. In addition, they set up landing pages for our website and assisted with other website management.

SOLUTION

How did you select this vendor and what were the deciding factors?

We found them through Upwork and found them to be a company that could solve several problems for us. In speaking with them, we found them knowledgeable and prompt to respond.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They helped to design and customize our Salesforce lighting from the start. This entailed setting up specific instances and objects specific to our fleet management industry.

In addition, they integrated Salesforce with several other programs in use, including our accounting software and sales software, calendars, Zoom and more. They also customized reports for us needed for the Sales team. They were also very helpful with our Wordpress website by setting up landing pages and managing our blogs and web presence.

How many people from the vendor's team worked with you, and what were their positions?

There were typically four people involved in any project, depending on what was needed. In Salesforce help I typically spoke with their founder and CEO and the Salesforce project manager but they always had at least one other person on the call who had worked on our project. For the web projects we typically spoke with the founder and CEO.

I found every person I had any interaction with extremely knowledgeable and prompt to respond. Although english was not their first language, they were all very proficient english speakers and easy to converse with.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We were always very happy with the work done and the timeliness of it. We were able to get Salesforce customized to us in quickly so we could use it to our best advantage. We felt the pricing was reasonable and they were quick to resolve any further requests.

Describe their project management style, including communication tools and timeliness.

We communicated via Zoom everytime. This worked very well for us as we could speak directly to them and screen share. They were always on time for meetings and understanding if we had to change a date or time.

What did you find most impressive or unique about this company?

The level of knowledge and diversity they have to help a small company like ours was incredible. We felt we could go to them with several projects, like Salesforce and our web needs and they could proficiently solve them all. I found each and every person we interacted with professional and a pleasure to work with.

Are there any areas for improvement or something they could have done differently?

I was happy with every aspect of what they performed for us. I would highly recommend them for any project you have.

BACKGROUND

Please describe your company and position.

I am the ceo of a supply chain, logistics, and transprot company

Describe what your company does in a single sentence.

Ours is an AI-powered platform designed to revolutionize freight and supply chain management. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BugendaiTech US LLC to accomplish?

• Data science

SOLUTION

How did you find BugendaiTech US LLC?

Referral

Why did you select BugendaiTech US LLC over others?

• High ratings
• Referred to me
• Company values aligned

How many teammates from BugendaiTech US LLC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

AI aand machine learning development 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Quality of deliverable, time and keeping to budget and structured delivery methodology

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Delivery methodology was structured

What was your primary form of communication with BugendaiTech US LLC?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was impressed by their structured delivery and data science expertise. 

Are there any areas for improvement or something BugendaiTech US LLC could have done differently?

n/a

BACKGROUND

Please describe your company and position.

I am an executive at Whitemarble Consulting

Describe what your company does in a single sentence.

A leading UK-based consultancy renowned for innovative solutions and strategic guidance across industries. With a focus on measurable results and growth, our expert team offers tailored strategies for market entry, operational efficiency, and sustainable business models. 
Collaborative and proactive, we help businesses thrive in today's dynamic marketplace. We work closely with our clients to understand their specific goals and challenges, and then develop customized strategies that align with their objectives and drive long-term success. Our proactive approach, combined with a focus on continuous improvement, ensures that our clients stay ahead of the curve and are well-positioned to capitalize on emerging opportunities.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BugendaiTech US LLC to accomplish?

• Email Personalized Campaign for Spring 2024 Event
• Build the Personalized Subscriber Journey after RSVP
• Reporting and Dashboard to monitor all Campaign

SOLUTION

How did you find BugendaiTech US LLC?

Online Search

Why did you select BugendaiTech US LLC over others?

• High ratings
• Pricing fits our budget
• Good value for cost
• Skill-set and Project Management Process

How many teammates from BugendaiTech US LLC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project involves implementing Salesforce Marketing Cloud to build and manage the Email Marketing Campaign for the Spring 2024 Event. Key deliverables include personalized email templates, journey flows, interactive cloud pages, automated DRIP flows, unsubscribe tracking mechanisms, and event attendance tracking. The goal is to drive attendee engagement, maximize RSVPs, and deliver measurable results while ensuring compliance with data protection regulations. Key Deliverable: 

• Personalized email templates and journey flows tailored to different subscriber segments. 
• Interactive cloud pages for enhanced user engagement and data collection.
• Automated DRIP flows to nurture prospects and drive attendee engagement. 
• Unsubscribe tracking mechanisms and compliance with data protection regulations.
• Event attendance tracking and comprehensive reporting on campaign performance and event outcomes.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

These outcomes collectively showcase the progress and success of the Salesforce Marketing Cloud project in driving attendee engagement, maximizing RSVPs, and delivering measurable results for the Spring 2024 Event. 

• Increased RSVP Rates -- Demonstrated growth in event registrations compared to previous benchmarks. 
• Engagement Metrics -- Higher email open rates, click-through rates, and conversions indicating improved subscriber engagement. 
• Event Attendance -- Increased number of attendees compared to RSVPs, showcasing effective campaign impact on actual event attendance. 
• Conversion Metrics -- Measurable increase in desired actions such as lead generation, sales, or engagement with follow-up content. 
• Subscriber Feedback & Satisfaction -- Positive feedback & satisfaction ratings from attendees gathered through surveys or post-event communication. 
• Unsubscribe Rate -- Maintaining a low unsubscribe rate, indicating effective content relevance & subscriber management. 
• ROI Analysis -- Positive return on investment demonstrated through cost per lead or acquisition compared to revenue generated. 
• Compliance Metrics -- Ensured compliance with data protection regulations through monitoring of unsubscribe requests and opt-in rates.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

BugendaiTech's project management approach was very professional and commendable. Their ability to deliver items on time and respond effectively to our needs contributed significantly to the success of the project faster. We were thoroughly impressed with their skill-set, expertise, and dedication to achieving our objectives. Their smart approach to project planning ensured that tasks were completed efficiently and without unnecessary delays. 
In terms of responsiveness, BugendaiTech was highly attentive to our needs and concerns. They maintained open lines of communication, promptly addressing any issues or inquiries that arose during the project. Whether through email, phone calls, or in-person meetings, they were always accessible and responsive. Additionally, their consulting approach was comprehensive and insightful. 
They leveraged their expertise and industry knowledge to provide strategic guidance and recommendations tailored to our organization's goals and challenges. They appoint one consultant for every Project Scope and they exhibited a deep understanding of our business context and were adept at proposing innovative solutions to address complex issues. Working with them was a highly positive and productive experience, and we would gladly engage their services again in the future.

What was your primary form of communication with BugendaiTech US LLC?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

BugendaiTech US LLC's unwavering commitment to excellence and client satisfaction was exemplary. Their proactive approach to problem-solving and their ability to tailor solutions to our specific requirements were particularly impressive. What impressed us most about BugendaiTech was their holistic approach to consulting, combining strategic vision with practical execution to deliver tangible results. 
They truly understood our needs and objectives and worked tirelessly to help us achieve our goals. Working with them was not just a partnership; it was an enriching and rewarding experience that yielded significant value for our organization. Additionally, their skill-set, project management process, depth of expertise and industry knowledge set them apart. 
Their consultants demonstrated a thorough understanding and offered valuable insights and recommendations that were both strategic and practical. They operated with transparency, honesty, and integrity at every stage of the project, fostering a sense of trust and confidence in their abilities.

Are there any areas for improvement or something BugendaiTech US LLC could have done differently?

While our experience with BugendaiTech US LLC was overall positive, there are a few areas where improvements could have been made or different approaches could have been taken: 

• Flexibility 
• Training Documentation 
• Enhanced documentation and training materials would have facilitated smoother transition and ongoing management of the delivered solutions. 
• Proactive Issue Resolution 
• There were a few occasions where issues arose unexpectedly, and proactive measures could have been taken to mitigate them earlier and faster. 
• More proactive problem-solving and risk management strategies could have delivered project more faster

BACKGROUND

Please describe your company and position.

I am the VP of Product of a financial services company 

Describe what your company does in a single sentence.

We help allocators monitor and track their private portfolios with our platform.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BugendaiTech US LLC to accomplish?

• Build a Box integration on our platform.

SOLUTION

How did you find BugendaiTech US LLC?

Online Search

Why did you select BugendaiTech US LLC over others?

• High ratings
• Company values aligned

How many teammates from BugendaiTech US LLC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We are trying to implement the Box plug-in on AppExchange for Salesforce. The component works for the Account level on the Sales cloud. But it doesn't work on the experience site. We need some help to set this up.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The integration was successfully implemented.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes. Aman and his team were very professional.

What was your primary form of communication with BugendaiTech US LLC?

Virtual Meeting

What did you find most impressive or unique about this company?

Very proactive and professional. They are a great team to work with.

Are there any areas for improvement or something BugendaiTech US LLC could have done differently?

None.