BrightDock

BACKGROUND

Introduce your business and what you do there.

We’re an outdoor movie events company. We’re in the film distribution industry, and we primarily work with independent filmmakers. I’m the owner of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BrightDock?

We were trying to create two distinct brands – one for the drive-in movie segment of our business, and another for the film distribution segment.

SOLUTION

What was the scope of their involvement?

They created two logos and developed our websites. They used WordPress. 

What is the team composition?

I primarily work with Mateo and Tiana. 

How did you come to work with BrightDock?

I found them on Freelancer. They had a quick turnaround time for our initial pilot project, and they were receptive to our feedback which is why we decided to move forward with them. 

How much have you invested with them?

The project will cost about $7,000. 

What is the status of this engagement?

We started working with them in August 2020, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I’ve been extremely satisfied with the work. I’ve worked with other designers in the past, but the speed at which Brightdock delivers and their responsiveness to my corrections is amazing. 

How did BrightDock perform from a project management standpoint?

They’ve met every deadline that we’ve set. 

What did you find most impressive about them?

Their responsiveness and communication make them stand out. 

Are there any areas they could improve?

I was hesitant about working with an offshore company. However, they’ve completed erased those fears. They respond to me at all hours, even when it is late where they are. 

Do you have any advice for potential customers?

Don’t waste your time looking at other vendors, hire them. Your production won’t be delayed. 

BACKGROUND

Introduce your business and what you do there.

I’m the CTO of a therapy company for people suffering from Alzheimer’s and Dementia.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BrightDock?

We needed a designer to put together screens for a mobile application.

SOLUTION

What was the scope of their involvement?

Tihana (Senior Graphic Designer), took my formal process document and turned it into screens in XD. It was for an iOS, Android, and web accessible application. They also did a style guide for us so we could work with marketers in the future.

What is the team composition?

We worked with Tihana and their CEO.

How did you come to work with BrightDock?

We found them on Freelancer, and we chose them because it looked like they were competent to perform the task.

What is the status of this engagement?

Our work took place in June 2020. It took three weeks to complete.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The project was well-received by our internal team.

How did BrightDock perform from a project management standpoint?

They met all the deadlines that we set out for them. They even made some corrections at no additional charge.

What did you find most impressive about them?

Tihana is just a really fantastic designer.

Are there any areas they could improve?

No, I was very pleased with my experience with BrightDock.

Do you have any advice for potential customers?

Anyone considering doing any kind of development should have their design fully completed before they get started.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Exevio, which was started around 8 years ago. We’re moving into software services.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BrightDock?

We needed help with mobile development.

SOLUTION

What was the scope of their involvement?

BrightDock developed iOS and Android applications for our third-party clients. The app helps users get to their destination using a variety of transportation choices. BrightDock’s scope of work included server setup as well as front- and backend development. Their tech stack included PHP and Laravel.

What is the team composition?

We worked with around 5–7 people from their team.

How did you come to work with BrightDock?

We met at a conference and really clicked. We gave them small projects at first but have moved into larger ones.

How much have you invested with them?

We spent approximately $413,000.

What is the status of this engagement?

We began working together around February 2020, and it’s an ongoing project.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

COVID-19 delayed the release of our app, but we’re very pleased with how our third-party clients reacted to it. The BrightDock team interacted directly with them, instead of communicating through us, which we appreciated.

How did BrightDock perform from a project management standpoint?

We use Trello and some other tools. The team was thorough and organized.

What did you find most impressive about them?

Their organizational skill is perfect. It’s exactly what we look for in a partner.

Are there any areas they could improve?

No, I don’t think so.

Do you have any advice for potential customers?

They’ll be deeply involved in the project, and it will flow smoothly. They’re the perfect partner.

BACKGROUND

Introduce your business and what you do there.

I’m the IT manager of IQONIQ, a new social media platform.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BrightDock?

We were looking for someone to develop our social media platform.

SOLUTION

What was the scope of their involvement?

BrightDock created two websites for us. These included our corporate website and participation website. We gave them an Adobe XD file with all the features we wanted. Our graphic designers had already created the design so BrightDock only needed to implement the work to WordPress.

What is the team composition?

Mateo (CEO) was our main point of contact. I didn’t speak to any others, but there was a team behind-the-scenes because it would’ve been impossible with one person.

How did you come to work with BrightDock?

We found them on freelancer.com, and they had one of the highest ratings. Our company posted our project details, and BrightDock reacted quickly to it. All the interested vendors came back with a price, but they didn’t really read the project. BrightDock was the only one that read the project and came back to us with really good questions. It was at that point that we decided to select them.

How much have you invested in them?

We’ve spent between $6,000–$8,000.

What is the status of this engagement?

The project started and finished in January 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

BrightDock delivered the first site almost within a week. They were faster than they estimated, which was a nice surprise. Overall, they did a great job.

Their only performance metric was based on our desired date of delivery and when they actually delivered. That was the only point we referred to. We wanted to go live, and they achieved that.

How did BrightDock perform from a project management standpoint?

They came up with suggestions on ways we could make the websites better and look nicer.

What did you find most impressive about them?

Their great communication skills make them stand out.

Are there any areas they could improve?

No, I can’t think of anything.

Do you have any advice for potential customers?

I’d advise potential customers to work with them.

BACKGROUND

Introduce your business and what you do there.

I’m the admin for a website.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BrightDock?

I needed them to create a website for me. It was advanced and I didn’t have the skills to do it myself.

SOLUTION

What was the scope of their involvement?

I laid down the roadmap of how I wanted it. I found the technology and set everything up for them. I wanted a map that could track UFO sightings and a database to sort out key phrases.

What is the team composition?

There was a team working, but I was only in contact with one person.

How did you come to work with BrightDock?

They were highly recommended on freelancer.com so we gave them a shot.

How much have you invested with them?

We spent about $5,000.

What is the status of this engagement?

The work started six months ago and took about two months to be completed.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They successfully went through the road map of the project.

How did BrightDock perform from a project management standpoint?

The project management was great. They met deadlines on a tough project and excelled.

What did you find most impressive about them?

Their willingness to work with me was great. They were professional, respectful, and courteous throughout the project. 

Are there any areas they could improve?

No complaints.

BACKGROUND

Introduce your business and what you do there.

I’m a freelance technical project manager.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BrightDock?

BrightDock was hired for a project that we were working to develop for an aviation company. I managed the project on behalf of the aviation company.

SOLUTION

What was the scope of their involvement?

They were involved in designing, executing, and testing the project. They worked with a lot of technical aspects and web development.

What is the team composition?

I was regularly in contact with two members, but there were 3–4 people involved with the project.

How did you come to work with BrightDock?

They’re part of our research freelancer program.

How much have you invested with them?

It was around $30,000.

What is the status of this engagement?

The work began in October 2019 and was completed in April 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The project was successful. Users told us it was a useful functionality. The team worked closely with us and had great technical aptitude.

How did BrightDock perform from a project management standpoint?

The project management was effective. They were responsive and adaptable. They met all deadlines and the process was very collaborative.

What did you find most impressive about them?

They had really good customer service. They were active and engaged with their customers.

Are there any areas they could improve?

More technical analysis upfront would be great.

Do you have any advice for potential customers?

I’d recommend their services.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of ChalkLink LLC, a geopositioning and mapping solution that works on a micro scale.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BrightDock?

We needed resources to make our app look good for a major client: a nationally recognized zoo.

SOLUTION

What was the scope of their involvement?

BrightDock designed the entire look and feel for our zoo app. Their approach made us question other sides of our app and think about how to position the user interface so that it’s easier, faster, and better to use without having to explain anything. They increased the dialogue, which made our output better.

Their team is now working on our website so we can push ourselves into other industries. BrightDock has allowed us to have a voice through graphic design, positioning, iconography. I told them I wanted some iconography to match the industry we’re targeting so that those potential clients get what services we’re offering right away. BrightDock came up with talking points that facilitate the conversation with the target market through iconography. 

What is the team composition?

I mainly work with Mateo (CEO), but we’ve also worked with an amazing graphic artist. 

How did you come to work with BrightDock?

We found them on Freelancer. They had exemplary comments and past work. I met with Mateo over chat at first, and he sounded like a good guy. Once we got on the phone, it was done. It was an easy choice for us.

How much have you invested with them?

It’s on the low end of $10,000–$50,000.

What is the status of this engagement?

The project started in March 2018, and we’re still working together. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We landed our deal with the zoo, which was why we hired BrightDock in the first place. However, COVID-19 happened before we could launch the app, but they’re still very interested in our product. 

We haven’t launched the new site yet, but we’re pretty positive based on BrightDock’s past performance that it’s going to be very successful.

How did BrightDock perform from a project management standpoint?

They’ve met every single deadline; in fact, they’ve come in early almost every time. I’ve never had to beg them for work. There is no ego in their graphic artist’s work as well. When we say we aren’t sure about a direction, they’re quick to pivot and change. We also have never had time zone issues. Every time I contact the team, they get back to me within an hour, no matter what time of day or night.

Overall, BrightDock is a good company to work with. I have nothing bad to say about them, which sounds ridiculous. That’s why we rehired them and continued to work with them.

What did you find most impressive about them?

They really understand what we want. Their goal setting and objective planning processes are very good. Plus, BrightDock designs for functionality, not just for design’s sake. That’s important to me. They listened, we had a couple of back-and-forths, and then the project was done.

Are there any areas they could improve?

No one’s 100% perfect, but there’s nothing major I can think of right now.

Any advice for potential customers?

I’d give them 100% of my recommendation. If you have the chance to work with them, do it; you won’t be sorry.

BACKGROUND

Introduce your business and what you do there.

I’m a managing partner for a design studio.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brightdock?

We needed websites developed for various types of clients.

SOLUTION

What was the scope of their involvement?

They have worked on several websites for consulting clients to B2B companies. Primarily using WordPress, their team works in CSS and HTML5. They can create everything from regular corporate pages to full-flavor image pages, including product shops, and more.

What is the team composition?

I have a main point of contact that oversees the project and delivers information to the team of developers. Occasionally, I also interact with an account manager.

How did you come to work with Brightdock?

Initially, I was advised by a freelance guru that their team is collaborative and promotional of their clients. I found this team on Freelancer, and I have worked exclusively with them since.

How much have you invested with them?

We spent about $20,000 or more on their work.

What is the status of this engagement?

We started working together 2-3 years ago. We’re currently working on a project that should wrap up in May 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

I track their performance during the collaboration process. They respond quickly to requests and fix issues in a timely manner. They're committed to working until they've built a nice finished product. They work fast and still demonstrate a profound level of skill.

How did Brightdock perform from a project management standpoint?

They work on weekends and have always met deadlines.

What did you find most impressive about them?

I like that they are responsive and never decline work. They help with any problems that arise.

Are there any areas they could improve?

Sometimes their details, like the clarity of URLs on the backend, could use improvement.

Do you have any advice for potential customers?

Don’t be afraid to work with them. You’ll get a good result in a short timeframe, at a reasonable price.

BACKGROUND

Introduce your business and what you do there.

I’m the director of recruiting and marketing at a community college.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BrightDock?

We had an old website that wasn’t optimized for our current users. We decided to renovate it completely.

SOLUTION

What was the scope of their involvement?

BrightDock revamped the website’s design, striving to make it more user-friendly. The team created a lot of new pages. We also have the option to add videos. They also designed a logo.

What is the team composition?

I mostly worked with Mateo (CEO). He sent all of the information to his developers.

How did you come to work with BrightDock?

I found them on Freelancer.com. Mateo seemed nice and eager to work with me. I enjoyed their previous designs. After that, we decided to proceed with the engagement.

How much have you invested with them?

I believe we’ve spent around $19,000.

What is the status of this engagement?

We started working with them in October 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I’m a big fan of BrightDock.The team did an excellent job of ensuring all the details I wanted to be were implemented. All of the users say that the site is easier to navigate. It’s easy to measure success now through Google Analytics. We’re able to see what attracts prospective students. Recently, we engaged with them for a few updates.  

How did BrightDock perform from a project management standpoint?

The team at BrightDock exceeded expectations. They met every deadline. Mateo was extremely friendly. He always made sure that I was in the loop.

What did you find most impressive about them?

Their customer service is excellent. No matter what, Mateo responds to me within an hour. I really appreciate that.

Are there any areas they could improve?

I’m happy with their performance. There’s nothing I would want them to improve. It was a great experience overall.

Do you have any advice for potential customers?

Please go ahead and give BrightDock a chance. Their customer service is amazing. If you want to work with someone who will respond to your questions right away, they’re the people. Mateo is an amazing person to work with.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of Alt3, a life enhancement company through a unique form of human dynamics, human movement, and specialized nutrition.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BrightDock?

We needed someone to develop our website.

SOLUTION

What was the scope of their involvement?

They developed a very interactive, knowledge-based website for us. What they did was very striking. I had lots of conversations with the designers and it was very clear that they were very talented people. They came up with something remarkable. The clarity of understanding between them and myself came through very strongly. They built the website from scratch based on a domain name I already had. They host it on their system.

What is the team composition?

There were two people in total, one being Mateo (CEO).

How did you come to work with BrightDock?

I looked on Freelancer and got a massive number of responses. It was clear they were all good and talented people, but they were only there for the money. I wanted an exchange of ideas and an understanding of what we were doing.

I was advised by Freelancer to contact BrightDock. They were double the price of everyone else, but they had that unique form of understanding that was critical for me. When I had a conversation with them, it was clear that they are there to create long-term business relationships. Our success was tied to their success. I really liked that.

How much have you invested with them?

7,000 pounds (approximately $8,500 USD).

What is the status of this engagement?

Our work spanned January–April 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They created a stunning website. They’re very talented, creative people. The interaction from the public has been good.

How did BrightDock perform from a project management standpoint?

Project management is very good. There were only 1-2 minor errors. Due to the depth of their understanding and the liaison between us, the communication was good and we got to where we needed to be very quickly. There was nothing to complain about. They’re available any time of the day on WhatsApp.

What did you find most impressive about them?

Their interaction is great. We don’t feel like just a number.

Are there any areas they could improve?

There’s a slight time difference, but it went smoothly.

Do you have any advice for potential customers?

Take a chance and do it. You will find that they’re very receptive.