Bright Bridge Web

BACKGROUND

Please describe your company and your position there.

I'm the Business Affairs Manager for a Research and Development Firm.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Bright Bridge Web?

Development of a health focused mobile app.

What were your goals for this project?

Develop and implement a health focused mobile app.

SOLUTION

How did you select this vendor?

A trusted source provided the referral.

Describe the project in detail.

Met with Bright Bridge and discussed vision. Completed a series of meetings to provide background information, app functionality and design. Conducted meetings as needed for clarification and direction in addition to weekly updates and ongoing communication during project.

What was the team composition?

My main point of contact is with the project manager. Over the course of the project, I have worked directly with a database expert, developers, UI/UX and design.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

This team continues to hit target goals in the ongoing project.

How effective was the workflow between your team and theirs?

Excellent! The overall feeling is one of partnership and being one team. The team demonstrates their clear investment in the project through their communication, problem solving, brainstorming and results produced.

What did you find most impressive about this company?

Communication, responsiveness (even if to just acknowledge a received email), adaptability and genuine interest of the team to ensure they are meeting and exceeding the objectives of the project. The achievement of the project goals can be directly attributed to the team's commitment, passion, and dedication

Are there any areas for improvement?

Not up to this point. The project is ongoing, but I'm confident the team will tackle any issues with the same tenacity and professionalism they've demonstrated thus far.

BACKGROUND

Please describe your company and your position there.

I am a owner and CEO of the nutrition consulting buisness, Nutrition For Wellness.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Bright Bridge Web?

I hired Bright Bridge to develop the website for my company.

What were your goals for this project?

To have a modern, bright, aesthetically pleasing, and functional website for my online consulting buisness.

SOLUTION

How did you select this vendor?

They were highly recommended by a friend.

Describe the project and the services they provided in detail.

Bright Bridge help me develop and design a website from scratch. I worked closely with them so we could get every detail to perfection.

What was the team composition?

The team consisted of a couple of developers and a couple of people who over saw the whole project to make sure it was getting done and in a timely manner.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

When potential clients see my website, they know they can expect a professional who will make them a top priority for their health needs.

How was project management arranged and how effective was it?

Very effective. Communication was top priority! I was emailed weekly with a short video showing progress as it was made. My emails had responses within 24 hours or less!

What did you find most impressive about this company?

They are super skilled in website development!

Are there any areas for improvement?

Improvement could be made in the design and different types of layouts of putting a website together.

BACKGROUND

Introduce your business and what you do there.

I own Epic Party Events, a mobile entertainment company. We offer Utah’s newest and most advanced video game truck, virtual reality gaming and racing, photo booth rentals, and more. We provide entertainment for birthday parties, corporate events, school functions, fairs and festivals, and other events.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Bright Bridge Web?

We hired Bright Bridge Web for two services: to develop a new booking software and to rebuild our website.

SOLUTION

What was the scope of their involvement?

I can’t disclose much about the software development because we’re currently in the patenting process, but I can say that Bright Bridge Web is developing novel functions. Their team completely overhauled our existing website. They created a new design and implemented new functionalities.

What is the team composition?

Brady (Project Manager and Web Developer, Bright Bridge Web) oversees our software development with seven or eight team members. Jordan (Project Manager and Web Developer, Bright Bridge Web) manages the website with two or three people.

How did you come to work with Bright Bridge Web?

I found Bright Bridge Web on a website for independent and freelance programmers.

How much have you invested with them?

After about two months of work, we’ll have spent around $23,000.

What is the status of this engagement?

We started working together about a month and a half ago, in April 2019. The software is still in development but will be ready for testing in about two weeks. The website is already live, even though the team has only been working on it for two weeks.  

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We haven’t had much feedback because the site just went live; however, people who were familiar with the old site have noticed a vast improvement. The new site is much more functional, aesthetically pleasing, and easier to use. Bright Bridge Web streamlined the site’s purchasing process for our clients.

In testing, the software functions the way we intended it to. Bright Bridge Web is building out features that no other booking software offers.

How did Bright Bridge Web perform from a project management standpoint?

Brady is fantastic to work with. The scope of our project includes services that I don’t think they normally do, like the patent work, and they’ve been very responsive and helpful. They provide us with information at every step. When we ask them to make changes, they do so without hesitation.

Bright Bridge Web provides an end-of-week report to show us what they’ve accomplished. When the site wasn’t live, they sent my team links so that we could see what the live site would look like and check on their progress.

What did you find most impressive about them?

Bright Bridge Web’s services are inexpensive yet high-quality, providing the best of both worlds. You get what you ask for and more, at a price that can’t be beaten. Their team is on track to test the software in about two weeks, and it seems like they’ll even be able to add a couple of key features that we wanted but weren’t sure they’d have time to implement. We’re getting a little bit more than what they said they would be able to do. They’re about two weeks ahead of schedule on the website; they said it would take four weeks, and they did it in two.

Are there any areas they could improve?

As a business owner, I’d love to give an answer here, but based on my experience with Bright Bridge Web, there’s nothing that they could do better than they already do.

Any advice for potential customers?

Be involved and proactive. Make sure you convey what you want.

BACKGROUND

Please describe your company and your position there.

I’m the owner of Buddys Photo. We’re a portrait service that specializes in executive headshots. Most of what we do is on location; that is to say, we go to our clients.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Bright Bridge Web?

After several attempts at building my website myself, I decided to seek professional help and hired Bright Bridge Web to design my website. 

What were your goals for this project? 

I wanted to have a place to display my work while also providing a way for people to contact me.

SOLUTION

How did you select this vendor?

I found them through their advertising and felt that their offering fit what I was looking for. 

Describe the project in detail. 

Bright Bridge Web designed and developed my website, providing daily updates throughout. At the end of the project, they showed me how to use the admin dashboard to make changes and updates myself. 

What was the team composition? 

It truly was a team effort. I initially interviewed the owner and two programmers, but they assigned a single main point of contact for the development. As new ideas came up, they brought in other team members to make things happen.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Bright Bridge Web delivered the site that I wanted. What I liked best about working with them was that they did everything I needed while also keeping me in the loop. They made any requested changes and provided professional suggestions, too. If problems or questions came up, they were always willing to help.  

How effective was the workflow between your team and theirs? 

The workflow was very effective. In addition to daily communication, they would email a narrated video of what they’d worked on at the end of each week. The videos explained the progress status as well as what would happen next.

What did you find most impressive about this company?

I appreciated that they never tried to take over and tell me what I wanted. Rather, they made suggestions on how things would be the most effective but always let me take the lead. This ensured that the final site matched my vision.

Are there any areas for improvement?

No, not that I can tell. They did what they do best.

BACKGROUND

Please describe your company and your position there.

I am the chief revenue officer of Achieve Today. We provide customized training and coaching in a variety of fields, from career and health to mindset and self-worth, to our customers.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Bright Bridge Web?

We engaged Bright Bridge Web to help build our online learning platform, iAchieveToday.

What were your goals for this project?

Our platform was plagued with frequent bugs and needed an update to simplify its code.

SOLUTION

How did you select this vendor?

We were looking for a highly responsive and cost-effective team with expertise in design and UI/UX and a penchant for innovative solutions. We narrowed our search down to three teams. After an in-person meeting, Bright Bridge Web stood out from the competition; they felt like the right fit to handle our project.

Can you go into detail about the services they provided and the scope of the project?

We presented our guidelines to Bright Bridge Web, which we then discussed and further refined into a list of requirements. They then built the platform. Key features include the ability to be white-labeled and an integrated AI functionality. Bright Bridge Web also incorporated complex modules such as affiliate programs and payout structures.

What was the team composition?

We’ve worked with many members of the Bright Bridge Web team as our project has progressed.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Our platform is live and hosts thousands of users daily. Bright Bridge Web has been an integral component in developing the platform. They make themselves available on short notice to tackle unforeseen issues as they arise.

How was project management arranged and how effective was it?

Bright Bridge Web is highly responsive and brings issues to my direct awareness as needed. They send us weekly reports and goals for the upcoming week to track progress. We communicate with our internal project manager and the Bright Bridge Web team through weekly meetings, Skype, and Trello.

What did you find most impressive about this company?

Bright Bridge Web communicates effectively; they update us regularly on their progress and adapt their resources to our needs with ease. They also stick to agreed-upon budgets and prices. Their team has delivered exceptional products and customer service throughout the project.

Are there any areas where they can improve?

No, we’re highly satisfied with their work and will continue to work with them as a long-term client.

BACKGROUND

Please describe your company and your position there.

I founded DollarProbs, a services and gigs website that connects college-aged millennials with each other to produce optimal productivity. Ideal for freelance work, side hustles, and odd jobs, DollarProbs also features professional businesses and product marketing. Virtually anyone can post or offer services or products, and involved parties may trade or bargain services to reach a fair deal. 

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Bright Bridge Web?

I initially intended to contract only one specific area of my website development to Bright Bridge Web. After a very successful initial consultation meeting between my web developers and theirs, we accepted an agreement for Bright Bridge Web to oversee all aspects of the project.

What were your goals for this project?

The website was originally built in a framework that was not adequately prepared to host and function as intended. The goal was to greatly enhance the site’s internal functionality by expanding the development to Django and Python and integrating reliable hosting services provided by Heroku, all of which Bright Bridge Web was able to implement quickly and efficiently without compromising quality.

SOLUTION

How did you select this vendor?

I had been searching locally for professional web development help for about six months. Nothing had materialized except for great pessimism and exorbitant quotes and estimates. I saw one of Bright Bridge Web’s billboard ads and contacted them. After meeting with them in person, I knew they were the best fit for me and my business. They demonstrated expertise far beyond what I was already working with at the time, and their work ethic, backed by their local fee aspect and strong credentials, exceeded my expectations. 

Can you go into detail about the services they provided and the scope of the project?

Often, a vendor is simply a satisfactory contractor or just strives to meet the bare minimum requirements of a project. Bright Bridge Web utilizes fast, efficient, and articulate means of communication to provide top-notch service. Their subtle yet transparent task tracking allows me to view and monitor the progress being made on my website and related business needs. The entire staff is quick, friendly, and knowledgeable. If team members do not have the right answer, they know how to find it. They are unafraid to share valuable insight and are always eager to offer tips for improvement. Bright Bridge Web does not work for me, but rather with me.

What was the team composition?

My assigned project manager served as the website’s main developer. As the project progressed, the manager would collaborate and share insight with the team at Bright Bridge, with occasional reviews and follow-ups from the company’s CEO to ensure my satisfaction.  

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The website has made substantial progress across all metrics under Bright Bridge’s care and leadership. It was launched into a successful beta stage ready for public view months earlier than it would have been had I not chosen to work with them. Their professional-grade work has been well received by both client and business customers as well as casual visitors. 

How was project management arranged and how effective was it?

Because my project was small in scale and local, I did not need a massive team working around the clock. Bright Bridge’s CEO and my project manager have handled the execution beautifully, with seamless transitions between phases and team members. Their detailed planning produced an accurate timeline forecasting major events in my project’s development. This allowed me to manage my expectations and identify optimal times to work on tasks. I was always notified well in advance of significant milestones or areas of potential friction, so there were no unpleasant surprises.

I also receive weekly reports full of details, highlights, and important issues. These client reports, delivered in a timely fashion, are explained and presented in a fun and exciting way; I look forward to every week’s report so that I can study the results and make the changes necessary to continue development. In this way, my project goals are always fresh, updated, and uninterrupted.

Bright Bridge excels at organizing tasks, needs, and client insights. They never wasted my time and continue to impress me with their speed and efficiency. Working with them is undeniably worthwhile.

What did you find most impressive about this company?

Bright Bridge Web is willing to teach, inform, and educate me along the way. Not only have they helped me improve in my own communication, but they alleviated any concerns I harbored about misunderstandings or responsiveness. Their openness, clarity, and attention to detail give me confidence that any question will be answered respectfully and courteously, and that there is a legitimate reason for any action they take. 

Are there any areas where they can improve?

I do wish I had been able to better clarify my preferred communication channels at the outset; I was disorganized, inexperienced, and unsure of how or if I would use email, Skype, or other means of contact. However, Bright Bridge Web is a company willing and able to work with clients of all backgrounds in any situation; they helped me identify my most effective methods to communicate. I have no reservations about Bright Bridge Web. They genuinely espouse all of their values and beliefs, and I stand by all of their work, ethics, and skill. 

BACKGROUND

Please describe your company and your position there.

I am a Marketing Manager for large utility companies across the Western United States.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Bright Bridge Web?

We hired BBW to help develop and deploy a large utility company’s customer-facing energy efficiency website.

What were your goals for this project?

Quickly deploy a customer-facing website that addressed UX/UI, ADA compliance, responsiveness, etc.

SOLUTION

How did you select this vendor?

We vetted several vendors for this particular position and they were by far the most professional and responsive.

Describe the project and the services they provided in detail.

Thorough knowledge in everything involved with website development and security!

What was the team composition?

The team is always available based on the need - if you need a server expert, they’re on the job ASAP - if you need a CMS expert, they’re ready to go.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Bright Bridge Web helped us deploy a project on time and within scope - this is a huge win for everyone.

How was project management arranged and how effective was it?

The project management is very effective - better than any dev firm I’ve worked with. Constant access to the team, weekly reports about what has been done, visual accounts as to hours spent including videos.

What did you find most impressive about this company?

This team is completely accessible and accountable for the work they do. - and it’s awesome work!

Are there any areas for improvement?

No

BACKGROUND

Please describe your company and your position there.

I'm the CEO of a vitamin and mineral company. 

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Bright Bridge Web?

Our website didn't convert.

What were your goals for this project?

We wanted to increase conversions.

SOLUTION

How did you select this vendor?

They were recommended to me. 

Can you go into detail about the services they provided and the scope of the project?

Bright Bridge evaluated our website, implemented suggestions, and made the necessary adjustments to achieve our goal. 

What was the team composition?

Our project coordinator brought in other team members as needed. 

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Our conversions have increased, and our website checkout has become much easier for visitors to navigate. 

How was project management arranged and how effective was it?

We have weekly calls and in-depth, highly effective updates.

What did you find most impressive about this company?

I'm impressed by their integrity, honesty, and willingness to go the extra mile.

Are there any areas where they can improve?

No. 

BACKGROUND

Please describe your company and your position there.

I’m the owner of an early stage investment company with a collection of not only websites and technology for our company but also a number of legacy website properties.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Bright Bridge Web?

We needed to transfer our websites to the cloud and then maintain them.

SOLUTION

How did you select this vendor?

We knew of the high level of skill of Bright Bridge Web’s team.

Can you go into detail about the services they provided and the scope of the project?

They’ve taken over the transfer of all our websites to the cloud. This involves PHP and database work, as well as managing the domain servers. They also handle day-to-day troubleshooting, maintenance, additional development, and content addition.  

What was the team composition?

They assigned a primary engineer to work on our project.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Bright Bridge Web did an amazing job openly and transparently.

How was project management arranged and how effective was it?

They provide weekly reporting and we use Trello for project management.

What did you find most impressive about this company?

Their open communication, transparent reporting, a team that’s easy to work with are highlights of their work.

Are there any areas where they can improve?

They should break down of the various projects on their invoices. It’s often unclear which project belongs to each set of hours they’re billing.