Can you share any information that demonstrates the impact that this project has had on your business?
The website has made substantial progress across all metrics under Bright Bridge’s care and leadership. It was launched into a successful beta stage ready for public view months earlier than it would have been had I not chosen to work with them. Their professional-grade work has been well received by both client and business customers as well as casual visitors.
How was project management arranged and how effective was it?
Because my project was small in scale and local, I did not need a massive team working around the clock. Bright Bridge’s CEO and my project manager have handled the execution beautifully, with seamless transitions between phases and team members. Their detailed planning produced an accurate timeline forecasting major events in my project’s development. This allowed me to manage my expectations and identify optimal times to work on tasks. I was always notified well in advance of significant milestones or areas of potential friction, so there were no unpleasant surprises.
I also receive weekly reports full of details, highlights, and important issues. These client reports, delivered in a timely fashion, are explained and presented in a fun and exciting way; I look forward to every week’s report so that I can study the results and make the changes necessary to continue development. In this way, my project goals are always fresh, updated, and uninterrupted.
Bright Bridge excels at organizing tasks, needs, and client insights. They never wasted my time and continue to impress me with their speed and efficiency. Working with them is undeniably worthwhile.
What did you find most impressive about this company?
Bright Bridge Web is willing to teach, inform, and educate me along the way. Not only have they helped me improve in my own communication, but they alleviated any concerns I harbored about misunderstandings or responsiveness. Their openness, clarity, and attention to detail give me confidence that any question will be answered respectfully and courteously, and that there is a legitimate reason for any action they take.
Are there any areas where they can improve?
I do wish I had been able to better clarify my preferred communication channels at the outset; I was disorganized, inexperienced, and unsure of how or if I would use email, Skype, or other means of contact. However, Bright Bridge Web is a company willing and able to work with clients of all backgrounds in any situation; they helped me identify my most effective methods to communicate. I have no reservations about Bright Bridge Web. They genuinely espouse all of their values and beliefs, and I stand by all of their work, ethics, and skill.
The completed site fulfills all design and technical specs. Bright Bridge Web maintained consistent contact throughout the project, providing weekly videos to clearly explain updates and next steps. They made a point to prioritize the client’s vision to ensure customer satisfaction.