Brave New

BACKGROUND

Please describe your company and your position there.

The Institute of Urban Development was founded in 2002 based on the decision of the Minister of Infrastructure and Construction who decided to merge the Krakow branch of the Institute of Spatial and Municipal Management (founded in 1977) with the Institute of Housing Management (operating since 1950).

The strategic mission of the Institute is to serve the society by supporting state and local governments (both local and regional) not only in the process of efficient management of cities and functional areas but also broadly defined spatial, local and regional development. I'm the head of Urban Lab Department.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Brave New, and what were your goals?

We have hired Brave New to prepare website/portal for our institute - for one of the most important project in the last 3 years. We needed services like: graphic design, coding, content completion and technical support. The cooperation is continuing now, because we are satisfied of the cooperation!

The main goal was preparing a website (and in the futere another 2) referring to one universal design, which after small changes could be used for next projects about urban development. Second important goal was prepared disabled-friendly website compliant with the guidelines WCAG 2.1

SOLUTION

How did you select this vendor and what were the deciding factors?

We came to Brave New on a recommendation. First step was getting to know the portfolio, after that we had a talk about our ideas and needs. Taking everything into an account we decided to carry out project with Brave New.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Project started with preparing design and implementation for our website "Urban Lab". Subpages “Wydarzenia” and “Dobre praktyki” were very important for us because they present urban solutions from around the world.

The next stage was preparing a website for the project "Wiecej ładu" including modified graphic design. In this case, the most important functionality was the map that shows the location of urban projects in many cities The last stage was the website "New Urban Pact" where we needed help with adding content. At every stage, we received support for our ideas. Their good communication was the key to mutual understanding.

How many people from the vendor's team worked with you, and what were their positions?

The main person supervising the project was Michał Maj. We also had contact with programmers and content managers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After launching the websites more people could find us with our work, projects and also for us it was the best form of promoting our activities to find new clients ;)

Describe their project management style, including communication tools and timeliness.

Our cooperation was really fast, we kept in touch all the time. We also had the opportunity to contact the people responsible for each stage. Brave New is very open-minded and helpful.

What did you find most impressive or unique about this company?

The admin dashboard is made to be as simple as it could be. We received video tutorials on how to deal with the website and how to add content. When the project was finished we had 3 months support, during which we had help every time we needed.

Are there any areas for improvement or something they could have done differently?

It was so good cooperation, so I will be glad to have that kind of cooperation with other partners!

BACKGROUND

Please describe your company and your position there.

Our company provides recruitment and online training services for health care professionals. I am the project administrator / campus coordinator.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Brave New?

Due to the enormous demand for language training services, we started Paragona Academy and are now offering courses for healthcare professionals to a wider public. We needed a website to present our offer and quick contact with people interested in the training.

SOLUTION

How did you select this vendor and what were the deciding factors?

We have checked several companies on the market. Brave New seemed to have understood our needs immediately and came up with a comprehensive offer.

Describe the project in detail and walk through the stages of the project.

The first step of the project was to prepare UX mockups, on which we planned all the elements of the website, to make the use of the website as intuitive as possible. Then we prepared graphic designs in the mobile and desktop versions - we wanted the website to be minimalist and at the same time contain all the important information about the language courses. We put great emphasis on providing various contact options.

We wanted a contact form, that will provide us with as much information as possible about the needs of the students from the very beginning in order to adapt the offer to the individual needs of customers. The form has been placed in several places so that the user can write from anywhere on the page. Additionally, the website has been integrated with the newsletter and we have placed a chat on the website.

Brave New also helped integrate the website with analytical tools. At the end the website has been tested, installed on the server and we received tips and help on how to manage the website.

How many resources from the vendor's team worked with you, and what were their positions?

The project was attended by: Project Manager, Web Designer, Web Developer, Supervisor and Tester.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The new website has become a base for our medical language courses, and those who are interested can quickly contact our company to ask about the offer.

How effective was the workflow between your team and theirs?

Our project was taken care of by a Project Manager who was in constant contact with us. We received information about the progress of work as well as tips and answers to questions about the website.

What did you find most impressive or unique about this company?

We were impressed with their fresh approach, problem-solving capabilities, and straightforward communication.

Are there any areas for improvement or something they could have done differently?

All stages of the project went smooth. Coding stage took a bit longer that we expected however once it was done, we got the page approved without major changes.

BACKGROUND

Please describe your company and your position there.

The Galicia Jewish Museum exists to commemorate the victims of the Holocaust and celebrate the Jewish culture of Polish Galicia, presenting Jewish history from a new perspective. An innovative and unique institution located in Kazimierz, the Jewish district of Kraków, Poland, the Museum is a registered charity in Poland.

The objectives of the Museum are to challenge the stereotypes and misconceptions typically associated with the Jewish past in Poland and to educate both Poles and Jews about their own histories, whilst encouraging them to think about the future.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Brave New, and what were your goals?

As a result of a server failure, we lost access to the museum's website and the bookstore's online store. No files were saved, everything was lost. We only had some of the views archived by webarchive.org. We were looking for a partner who would prepare a graphic design based on the views and code them in a very short time. Additionally, we required to prepare a simple beta version of the website for the period of work.

SOLUTION

How did you select this vendor and what were the deciding factors?

We sources a number of offers, and the one send by the Brave New was the best, both in terms of the quality of the previous work, as well as the solutions proposed. And also, financially the offer was comparable with the other we received.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

At first, within a few days, the beta version of the project was created. As part of the project, it was necessary to prepare graphic designs for the website and store, design from scratch the purchase path and views for My Account. We wanted the project to reproduce the previous version of the website. We put a lot of emphasis on making the website functional, and managing it from the administration panel side was easy and pleasant.

The website has been prepared in two language versions. The website has been integrated with the necessary plugins: a quick payment gateway, a plugin facilitating SEO activities and analytical activities. Shipping methods related to the weight of the products have been configured. The website has been tested, installed on the server and integrated with the available SSL certificate.

How many people from the vendor's team worked with you, and what were their positions?

Webdesigner, Webdeveloper Project manager Supervisor Tester

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The website works according to our requirements, we don't have any negative feedback from the users.

Describe their project management style, including communication tools and timeliness.

There was a Project Manager assigned to the project who was responsible for the contact. We received regular updates related to the pace of work. Our comments and corrections submitted to the project were implemented very quickly, which allowed for shortening the project implementation time. We received tips and information on website management, as well as video training.

What did you find most impressive or unique about this company?

Their responsiveness to our needs was excellent, as well as flexibility, and professionalism

Are there any areas for improvement or something they could have done differently?

no

BACKGROUND

Please describe your company and your position there.

I'm the Google Ads freelancer Specialist

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Brave New, and what were your goals?

My website needed to refresh the design and add a few elements such as recommendations, clutch widget, specific services

SOLUTION

How did you select this vendor and what were the deciding factors?

Brave New created my previous page and I was happy with it. It was natural to select them to create a new page layout.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

In the beginning, I described what I need and gave design guidelines. The design was to be simple but modern. Site built on Wordpress. I chose a design and made some corrections. and so on until the final version of the page. After creating the website, I received a video manual on how to manage it.

How many people from the vendor's team worked with you, and what were their positions?

I have worked with a project manager, graphic designer and web developer

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

I am very happy with the projects. The website is functional, simple and modern. I don't think I will have to change it for the next few years.

Describe their project management style, including communication tools and timeliness.

Communication was very smooth. The changes were implemented very quickly. Videos showing how to manage the website are a very nice solution.

What did you find most impressive or unique about this company?

I like the way they styled and designed the pages. All rules and deadlines are very clear.

Are there any areas for improvement or something they could have done differently?

No. Everything in my project was perfect

BACKGROUND

Please describe your company and your position there.

I'm the owner and creative director of a fine, bespoke jewellery design house specialising in Australian opals.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Brave New, and what were your goals?

Our website lacked e-commerce capability and was outdated. Being in Australia with strict Covid lock-out rules and heavily reliant on our international clientele, we needed to migrate online swiftly.

SOLUTION

How did you select this vendor and what were the deciding factors?

We have interviewed a plethora of local and international developers. Brave New and Andrzej Kozdeba specifically was recommended by marketing colleagues from Poland.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had an introduction meeting, during which we were impressed with Andrzej Kozdeba not overpromising and paying attention to our needs. After we listed what we needed, Brave New worked proposed the wireframe for the website and the first designs for approval. They also assisted with the creative and provided guidance on what were the optimal solutions available to our problems. With time we found that it was incredibly valuable to listen to their guidance rather than to rely on our ideas of what would be useful.

How many people from the vendor's team worked with you, and what were their positions?

Andrzej Kodzeba was the main point of contact. Unlike in many agencies where a business developer is replaced by project manager, Andrzej was the person who introduced us to Brave New and lead us through the entire project. He brought in around 4-5 other team member as per the project phase needs.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We had overwhelmingly positive feedback on our website. As originally we insisted that our website's e-commerce solution was our secondary priority, once that change and Brave New rebuilt the website in April 2021, we started to generate income directly from online sales.

Describe their project management style, including communication tools and timeliness.

They have the best project management style we have experienced working with various agencies of different levels of responsiveness. Systematic, organised, attentive to minute details.

What did you find most impressive or unique about this company?

Superb customer service, responsiveness, recorded video guides on DIY after the site launched.

Are there any areas for improvement or something they could have done differently?

It would be hard to fault them. Perfect.

BACKGROUND

Please describe your company and your position there.

I am an owner of a blog, author of ebooks and creator of personalized products. I sell my products via an Internet shop designed by Brave New.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Brave New?

Brave New helped me to design my shop pages. I had many requirements, it had to be user friendly, clear, integrated with logistic system and show my ebook in the best possible way.

What were your goals for this project?

Quick design of user friendly and responsive shop that will maximize sales.

SOLUTION

How did you select Brave New?

Referral from a fellow blogger/shop owner.

Describe the project in detail.

First Brave New helped me with graphic design of my ebook, created a title page and managed display of particular pages. Once I was happy with the final project, we started to create a shop. It was to be easy to use, quick and intuitive. It had to present the ebook in the best possible way to increase sales.

What was the team composition?

The team consisted of webdesigner, webdeveloper, designer, corrector, 2 project managers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

I doubled my sales goal. Buyers love the design and compliment on its clear construction and the fact it works well on mobile devices (used by 95% of my clients).

How effective was the workflow between your team and theirs?

We managed to develop a great relationship. I felt I was in communication loop, contact was quick, all my questions clearly answered, deadlines met, I was offered the best services and advice that I value the most, and sharing best practices is a key in my business.

What did you find most impressive about this company?

Great communication, spot on advice, over delivery both in terms of deadlines and final outcome. Professional and easy going. We worked together before and it was not the last time.

Are there any areas for improvement?

Nothing I can think of at the moment. I am recommending Brave New to my business partners. Great service.

BACKGROUND

Please describe your company and your position there.

I'm a consumer marketing manager. I work for global, pharmaceutical company in a Vision Care business unit.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Brave New, and what were your goals?

This year we decided to focus more on the valuable content for our contact lenses and lens care solutions users. It is specific category, because consumers have to be well educated about the products, aware of the health of the eyes and obey safety rules of wearing lenses. All of the knowledge has to be available for them in a attractive manner.

We hired Brave New to create and develop a new, user-friendly website and embedded it on current loyalty program website. Priorities were to organize content in a well-ordered way, provide availability of SEO tools, prepare website for implementation of further functionalities as newsletter, just by adding firewires.

We were decided to work on Wordpress solutions. The major challenge was how to find a balance between a conversion of the traffic to program and product websites as well as to impart a knowledge.

SOLUTION

How did you select Brave New and what were the deciding factors?

Brave New was invited to a three parties tender. The team was recommended by a friend and business owner, for whom they work.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Workflow started from the briefing meeting. The Brave New team was very inquisitive at that stage, in pursuance to deliver good tailor-made offer. Due to this attitude they got some extra points in a tender. On the base of a detailed bid they were ready to prepare wireframes. We propose just a few amendments.

In the next step we got mockups of the website. It allowed us to settle the graphic design idea. Than the programming phase started. Needed modifiactions were implemented promptly. Product was tasted on diverse operational systems and devices. After transfer of final files we were provided with video tutorial about elementary CMS maintenance of the website.

How many people from the vendor's team worked with you, and what were their positions?

Project manager took care of us during the whole project. In the back office worked webdesigner, two webdevelopers and tester.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After launching a blog website we observed 5 times higher traffic on the loyalty website, which definitely exceeded the expectations.

Describe their project management style, including communication tools and timelines.

During the process we communicated via e-mails and all project materials as actual schedule and wirefires, mockups were available all time on Dropbox. Project manager answered very quickly and updated us proactively, so we were never let without a current status.

What did you find most impressive or unique about this company?

We were impressed with their expertise which they shared with us during the project on its every stage. Prompt responses, due to which we were thoroughly updated. Quickly implemented amendments. Extra video tutorials.

Are there any areas for improvement or something they could have done differently?

I would recommend to introduce a new service - editing correction of provided by client content. Corrections on existing website by the client take a lot of time and impose some workload on both sides.

BACKGROUND

Please describe your company and your position there.

I’m the owner of a law company. We deliver legal advices, courses and legal documents templates for entrepreneurs.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Brave New, and what were your goals?

When we ask for help BraveNew, we were at the beginning of our business journey. The main idea of our company was to deliver courses, services and legal advices for entrepreneurs via Internet. To realise this idea we ask BraveNew to provide website which join tree main services: online shop, online course platform and classical blog.

SOLUTION

How did you select Brave New and what were the deciding factors?

I met the CEO of BraveNew almost 10 years before the project starts (we were members of the same students international organization). I knew that he is a great leader and project manager.

Before I decided to start my own law company I invited BraveNew to cooperation in my previous company (I was a project leader that time).

They did there magnificent work for this company. After I left full-time job I wanted to realise my own business project with them. I knew that there are not cheap company but I was expecting outstanding results and I get even more than I expect!

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The project was divided into 6 stages (milestones)

1. Initial contact. We started off with a business requirements document and had a few iterations of Q&A to refine and clarify requirements.
2. Planning After that I got from BraveNew a propositions project schedule (gant matrices). When we agreed the scope of work and timeline we started to work on project.
3. Content Our team were working simultaneously with BraveNew (we delivered content – for example copywriting).
4. Design Web designers developed a landing page for the website, as well as an inner web page to demonstrate near-precise colour, font-sizes and precise placement of all the navigation and content elements. After that we had the opportunity to provide feedback or request changes. Then designer trwała współpraca continues the process of fine tuning the design until he got our approval.
5. Development In this phase, designers created a demo installation, so that we could view and interact with the web pages as they are being developed.
6. Launch In this phase, BraveNew’s designers run through a final set of tests to be sure that everything is functional. As soon as the site has been tested, reviewed and approved by us we launched the website for the viewing public. The project is now still on going. We decided to start permanent cooperation which allows us to develop the website and implement new ideas.

How many people from the vendor's team worked with you, and what were their positions?

CEO of the BraveNew was our main point of contact throughout the process. There were also 1 full stack developer and a designer working behind the scenes.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After launching our site we got a lot of positive feedback from friends and clients. After 6 months of website launching, it is profitable and deliver all planed functionalities. It’s one of the best investment in my life. I’m totally proud of this website.

Describe their project management style, including communication tools and timelines.

They provided clear communication and they were results-oriented. We used mainly e-mail communication as well as tele and videoconferences with team members.

What did you find most impressive or unique about this company?

Brave New gave us individual YouTube movie guides which explains how to operate the whole website. It was very helpful at the beginning, because I had never worked with WordPress before. Finally, we got a professional and beautiful website which is easy to manage. It gives me right now more than 50 clients every month and the number it’s still rising.

Are there any areas for improvement or something they could have done differently?

The project could be finished a 2-3 weeks earlier but I am aware that our team had delay in delivering content. Anyway a short delay doesn’t effect the company. The final results is great!

BACKGROUND

Please describe your company and your position there.

I'm the Head of Marketing in a B2B company that offers an HR SaaS platform for large enterprise companies. The platform helps HR/L&D departments manage all employee development processes across the organization. I'm responsible for managing all marketing projects and campaigns for the product and the brand.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Brave New?

We've hired Brave New to support us in our comprehensive rebranding project related to our website. The website of our main product needed to be updated in terms of messaging, looks, and the technology behind it. They were to create the site based on the UI designed delivered by the design agency and the guidelines from us, the marketing team.

What were your goals for this project?

What we have expected from Brave New is a website that can be easily managed by our in-house marketing team. Since we're often running tests and do modifications, we wanted to have a certain level of control over the content and particular section. We also wanted our website to be fast, mobile-friendly, and SEO-friendly. We put a lot of focus on the design, we wanted our website to look neat and sharp and to follow the design guidelines very carefully.

SOLUTION

How did you select this vendor?

They were recommended to us by the design agency we collaborated with on the project. We have picked the design agency first and then started looking for the software agency that would understand our priorities and has a portfolio of similar projects. Yet another recommendation came from a colleague who had an opportunity to work with Brave New in his previous company. We do appreciate good recommendations, so we picked Brave New.

Describe the project and the services they provided in detail.

They developed, configured, and launched a brand new Wordpress website based on the UI design delivered by the design agency. We planned the sprints and release dates for particular parts of the project as it was pretty extensive: there were about 50 pages to be developed and released. Improvements were made after each release. I was in permanent contact with the assigned developer (Robert), who received instructions on how particular elements should work and what level of flexibility we're expecting. In the end, he produced for us pre-recorded materials and instructions that included essential knowledge about the website.

What was the team composition?

The project team had about 6 people, but certain individuals would come and go depending on the skills needed. I took the role of a project manager on our side, we collaborated mainly with a developer from Brave New who was solely responsible for developing our website. He, together with the Brave New project manager, where our two points of contact. The rest of the marketing team supported when needed.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

It is still too early to demonstrate the effects of the newly produced website on our business, but we're glad to have such great results when it comes to Page Speed (which is a crucial factor for SEO and we expect improvements in this area). What's more, it's much easier for us to make improvements and change pages, sections, and elements, as they are built in a very user-friendly way.

How was project management arranged and how effective was it?

We communicated on Slack, which was very convenient for us (we chose this channel of communication). Communication was ongoing and every question was answered really quickly. We had an impression that our project is a top priority and the Brave New team is engaged and motivated to deliver the promised results.

What did you find most impressive about this company?

They have experience working with demanding clients and they are flexible in addressing their needs. It surprised me how communicative and nice was the developer we directly collaborated with. It almost felt like (for the time the project was developed) he was a part of our team. I also appreciate the precision when it comes to translating the design into a live website. I do recommend working with him!

Are there any areas for improvement?

Nothing comes to my, really.

BACKGROUND

Please describe your company and position.

I am the CEO of Infinite Services

Describe what your company does in a single sentence.

Infinite Services helps global organizations transform data into measurable business value by delivering scalable, automated data solutions from strategic vision to operational excellence.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Brave New to accomplish?

• New modern company website

SOLUTION

How did you find Brave New?

Referral

Why did you select Brave New over others?

• High ratings
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Brave New were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The website was built using the WordPress CMS and is optimized for both desktop and mobile devices. It can be in the future expanded to include additional features. The integration with external application is enabled.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increased website traffic, high number of very positive feedback from website visitors

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team delivered on time, responded to our needs in timely manners, the scope of work was managed well with a good level of flexibility

What was your primary form of communication with Brave New?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

A high level of professionalism in communication, expert knowledge, attention to details and quality of work performed, the team fully understood our needs and guided us through the entire process 

Are there any areas for improvement or something Brave New could have done differently?

no, they are great