Bravado Solutions

BACKGROUND

Please describe your company and position.

I am the CTO of Extreme BPO

Describe what your company does in a single sentence.

At Extreme BPO, we focus on delivering tailored customer support solutions designed to enhance business operations and drive growth. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Bravado Solutions to accomplish?

• To develop a fully customized AI chatbot and virtual agent solution to transform customer support operations.
• To understand our workflows and use-cases to create an intuitive, human-like virtual agent.
• AI Agent must handle bulk of the customer queries with accuracy on its own to reduce dependency on human agents
• AI agent integration with our Huawei IPCC system for routing complex queries to human agent
• Integration with our existing CRM system to fetch customer information and generate contextual responses from multiple data sources.

SOLUTION

How did you find Bravado Solutions?

Online Search

Why did you select Bravado Solutions over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• they worked on similar project before.

How many teammates from Bravado Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Development of a fully customized AI chatbot and virtual agent to automate customer interactions.

Seamless integration with CRM and Huawei IPCC systems for data-driven, intelligent query handling.

Machine learning model training and fine-tuning to ensure accuracy and human-like responses.

Post-launch optimization and support to maintain reliability and performance.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The results have been impressive. AI chatbot now handles most of the repetitive customer queries, reducing our support team workload by about 60%. Response times are faster, customer satisfaction has improved noticeably, and the system routes complex cases to our live agents without delay. Overall, it’s made our support operations much more efficient and responsive.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They managed the project very efficiently. Given the complexity of the project, some timelines were slightly extended during the ML model fine-tuning phase, but the team maintained full transparency and delivered measurable results.

What was your primary form of communication with Bravado Solutions?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their team demonstrated excellent expertise in generative AI and machine learning technologies. They took the time to understand our business needs and turned them into a practical, high-performing AI solution. The team was proactive, collaborative, and consistently went the extra mile to ensure the virtual agent delivered measurable impact and accuracy.

Are there any areas for improvement or something Bravado Solutions could have done differently?

The project was executed very well overall. If anything, some adjustments in scheduling during the model training phase could have made the process even smoother.

BACKGROUND

Please describe your company and position.

I am the Head of Information Technology of Empire Limousine

Describe what your company does in a single sentence.

Empire Limousine Service made its place in the Limousine Industry more than 35 years ago. We realized people wanted to travel in style at a affordable price. Our aim is to provide comfort, safety and satisfaction to all our customers. We also offer the finest in limousine transportation in all major Cities and Airports worldwide through a reliable and expanded Affiliate network. So whether you need limo service at Newark Liberty International Airport (EWR), (JFK), (LGA), New Jersey or London Heathrow UK, Empire International Limo service will provide the peace of mind that will make any trip less stressful and more enjoyable; even if you CALL LAST MINUTE.

We are one of the fastest growing Limousine Companies in the Tri State region and have a well known reputation for providing on time service with professional and courteous drivers, and office staff. We have Clients ranging from NYSE / NASDAQ trading companies to individual travelers. We recognize the importance of providing a hassle free service to clients who are on a tight schedule to attend meetings and other corporate events or trying to get to airports for business & personal trips.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Bravado Solutions to accomplish?

• To digitally transform Empire Limousine’s fleet operations by developing an IoT-powered fleet management and dispatch platform on AWS Cloud.
• Automate vehicle dispatching based on real-time availability, passenger demand, and driver proximity to improve service response time.
• Real-time monitoring of vehicle location, performance, and condition using IoT sensors and GPS tracking.
• Minimize operational expenses through intelligent route optimization, fuel management, and predictive maintenance.
• Improve customer experience by providing accurate ETAs, live trip tracking, and easy booking to enhance customer satisfaction.
• Enable predictive maintenance to leverage IoT sensor data and machine learning models to anticipate potential vehicle issues before they occur.
• Processing IoT device data locally at the edge to cut latency, save bandwidth, and deliver real-time insights for quicker, smarter operational decisions.

SOLUTION

How did you find Bravado Solutions?

• Online Search
• Referral

Why did you select Bravado Solutions over others?

• High ratings
• Good value for cost
• Referred to me

How many teammates from Bravado Solutions were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We partnered with Bravado Solutions to develop a comprehensive IoT-powered fleet management and dispatch platform that modernized our operations and enhanced service reliability. The solution integrated IoT sensors for real-time vehicle tracking, engine diagnostics, and predictive maintenance, supported by edge computing to process data locally for faster decisions and reduced latency. Built on AWS’s scalable cloud infrastructure, the platform enabled automated dispatching, optimized routing, and intelligent maintenance scheduling. Real-time dashboards and analytics provided full visibility into fleet performance, fuel efficiency, and operational health. Web and mobile apps connected drivers, dispatchers, and customers seamlessly, ensuring smooth communication and transparency.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Unexpected vehicle maintenance costs dropped by 35% with predictive maintenance, avoiding costly breakdowns before they happened.

Customer satisfaction went up from 3.8/5 to 4.7/5, driven by faster pickups and drop-offs, real-time trip tracking, and timely updates.

Data-driven IoT analytics helped the business identify issues and inefficiencies, enabling proactive improvements in service quality.

Chauffeur dispatch time dropped from 15 minutes to just 1 minute, a 90% improvement through automated ride scheduling based on proximity, route, and driver availability. Customer wait times dropped from around 20 minutes to 6–8 minutes, which has noticeably improved satisfaction. Real-time tracking and predictive maintenance helped increase fleet utilization from 65% to 88%, while intelligent route optimization reduced our operational costs by 40%. Using IoT analytics, we can now spot issues early and make improvements proactively.

Customer wait time reduced from ~20 minutes to just 6–8 minutes, delivering a smoother and faster booking experience.

Operational costs were reduced by 40% through edge computing, serverless AWS architecture, and intelligent route optimization.

Fleet utilization improved from 65% to 88% by using IoT for real-time tracking, predictive maintenance, and auto-scheduling, which ensured more vehicles were available and operational.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was very organized and transparent. Deliverables were consistently completed on time, and they were quick to respond to our questions and changing requirements.

What was your primary form of communication with Bravado Solutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their perseverance and problem-solving attitude truly stood out. Even when faced with complex challenges, they remained committed, adapted quickly, and consistently found ways to move the project forward. Their leadership was actively involved during critical phases, expediting decision-making and addressing key issues to ensure project success.

Are there any areas for improvement or something Bravado Solutions could have done differently?

We are very satisfied with the collaboration and final product. However, we faced some challenges during initial IoT device connectivity testing phase due to their remote setup, but they adapted quickly and resolved the issues efficiently.

BACKGROUND

Please describe your company and position.

I am the CMIO of APPNA NJ

Describe what your company does in a single sentence.

The Association of Physicians of Pakistani Descent of North America New Jersey Chapter (APPNA-NJ) is a professional, non-political, equal-opportunity organization dedicated to:

1.Promoting excellence in healthcare, research, and education
2.Mentoring the next generation of physicians. 
3.Facilitating the transfer of healthcare expertise and resources to communities in need.
4.Supporting cultural and societal inclusivity

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Bravado Solutions to accomplish?

• To build an AI driven learning platform for doctors training and progress tracking in line with compliance standards
• To integrate the platform with an existing HRMS system to automate daily administrative tasks.

SOLUTION

How did you find Bravado Solutions?

Referral

Why did you select Bravado Solutions over others?

• Pricing fit our budget
• Company values aligned

How many teammates from Bravado Solutions were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Bravado Solutions built a custom AI-powered LMS for our resident doctors to help them adapt to U.S. healthcare practices. The platform delivers a comprehensive end-to-end solution powered by generative AI, enabling personalized learning paths, automated course enrollment and certification, and seamless integration with our HRMS. This integration has significantly reduced manual administrative tasks and streamlined training operations. HRMS Integration – Bravado streamlined our administrative workflows by automating course enrollment, attendance tracking, and certification renewals, while also enabling single sign-on (SSO) and centralized doctor profile management. Learning Platform – They delivered a robust system with multimedia-rich courses, adaptive learning paths, real-time assessments, and automated notifications to improve engagement and retention. AI Personalization – The solution uses machine learning to recommend relevant training content, predict learning outcomes, and analyze feedback for continuous curriculum improvement. Analytics & Reporting – They built real-time dashboards and compliance reports, giving us actionable insights into training effectiveness, engagement, and regulatory compliance. Security & Compliance – The platform enforces HIPAA and FERPA standards with encryption, role-based access, monitoring, and logging to protect sensitive medical and educational data. DevOps & Scalability – Bravado Solutions implemented CI/CD pipelines, Amazon EKS for container orchestration, and auto-scaling capabilities to ensure high performance and future growth.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our resident doctors are now significantly more engaged in their training, with measurable improvements in knowledge retention. Just as important, the system ensures full compliance with medical education standards, giving us confidence and peace of mind. Administrative tasks have been streamlined, cutting manual work by nearly 40% and boosting overall staff efficiency by around 30%.

• Training Completion Rates: More doctors are completing required training on time.
• Compliance Adherence: Accreditation and regulatory standards are now consistently met, reducing compliance risks.
• Progress Tracking: We have clearer visibility into doctor performance and development milestones.
• Administrative Efficiency: Manual HR and training management tasks have been substantially reduced.
• Time Savings: Enrollment, certification, and reporting processes are much faster.
• User Engagement: Doctors show higher engagement through personalized, AI-driven learning paths.
• System Reliability: The platform delivers consistent performance and scales smoothly as training demand grows.

Improve alignment with accreditation and regulatory standards.

Better visibility into resident doctors’ performance and development milestones for progress tracking accuracy.

Enhance administrative efficiency by automating manual tasks.

Faster enrollment, certification, and reporting compared to manual processes.

Higher user engagement scores from doctors using personalized, AI-driven learning paths.

Stable platform performance even as users and training demands grow.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They demonstrated excellent project management throughout the engagement. They delivered each milestone on time and kept us informed with clear communication at every stage. The team showed flexibility in adapting the platform to align with our goals. Overall, they were highly responsive, reliable, and proactive in ensuring the project’s success.

What was your primary form of communication with Bravado Solutions?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They focused on the outcomes that mattered to us. Their smart approach kept costs in check and the project on track. We especially appreciated their cost-conscious approach in developing the AI recommendation engine, they carefully selected and optimized datasets, efficiently trained machine learning models, and achieved high accuracy without driving up expenses.Their team work and strategy truly made the difference.

Are there any areas for improvement or something Bravado Solutions could have done differently?

I appreciated their strong communication and coordination, though at times there were more calls than necessary. 

BACKGROUND

Please describe your company and position.

I'm a manager at AtoZ Trader LLC

Describe what your company does in a single sentence.

AtoZ Trading LLC is a wholesale supplier of cookware, kitchen tools, and household products across the UAE, GCC, and international markets.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Bravado Solutions to accomplish?

• To build a kitchenware inventory and warehouse management system.
• Automation of manual warehouse processes to streamline operations.
• Reduce stock discrepancies and improve the reliability of inventory data.
• Integrations with supplier systems for synchronized operations.
• Analytics dashboards for real-time data insights to make informed decisions.

SOLUTION

How did you find Bravado Solutions?

• Online Search
• Referral

Why did you select Bravado Solutions over others?

• Close to my geographic location
• Pricing fit our budget
• Referred to me

How many teammates from Bravado Solutions were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They worked closely with our team to design and develop a scalable, event-driven serverless system on Google Cloud. They handled backend development, integrated our suppliers, implemented barcode scanning, automated replenishment workflows, and built real-time dashboards to track inventory accuracy. The system also included secure role-based access and compliance with industry standards. They deployed the solution in phases, starting with a 3-month pilot and then rolling it out across all our warehouses.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Bravado Solutions transformed our warehouse operations with a scalable, automated system. Inventory accuracy improved to over 90%, order fulfillment became faster, and automated replenishment reduced stock shortages by over 80%. System integration with supplier platforms significantly enhanced our operational efficiency.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Bravado Solutions demonstrated excellent project management throughout the engagement. They delivered milestones on time and kept the project on track. The team was highly responsive to our requests, quickly adapting to changes while maintaining clear communication throughout.

What was your primary form of communication with Bravado Solutions?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I can confidently say that their strong technical expertise, problem-solving abilities, and excellent project management truly set them apart.

Are there any areas for improvement or something Bravado Solutions could have done differently?

Initially, there were minor gaps in documentation, but Bravado Solutions quickly addressed them and provided clear, comprehensive materials. Their responsiveness and willingness to adapt ensured the project stayed on track and successful.

BACKGROUND

Please describe your company and position.

I am the Head of Digital Strategy & Technology of Zamid Lab

Describe what your company does in a single sentence.

Expert digital marketing services for real estate businesses.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Bravado Solutions to accomplish?

• Dashboards development for agents
• Migrate and modernize existing system on Microsoft Azure cloud
• MLS software development
• Software integration with our CRM system to capture sales leads
• To improve over all customer experience

SOLUTION

How did you find Bravado Solutions?

Referral

Why did you select Bravado Solutions over others?

• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Bravado Solutions were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Bravado Solutions transformed our outdated real estate site into a dynamic, MLS integrated platform. Their team delivered a scalable, secure IDX solution with real-time property listings, advanced filters, and CRM integration. It strengthened our lead generation, enhanced user experience, and ensured compliance with data standards. Their strategic and technical expertise helped us reduce costs while improving customer engagement significantly.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Bravado Solutions modernized our real estate platform into a scalable, cloud-native solution with real-time MLS integration, ensuring 99% listing data accuracy. Salesforce CRM integration amplified qualified lead generation by 30–40%, while advanced search and responsive UI increased user engagement by 35%. Actionable dashboards improved our team’s productivity, and high uptime ensured business continuity.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was exceptional, ensuring all key milestones were met on schedule.

What was your primary form of communication with Bravado Solutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was impressed by how Bravado Solutions aligned their technical capabilities with our broader business objectives. They quickly understood our vision, collaborated closely with our team, and delivered a secure, scalable system that drove measurable results.

Are there any areas for improvement or something Bravado Solutions could have done differently?

The project was executed seamlessly, with no major issues arising throughout our engagement.

BACKGROUND

Please describe your company and position.

I am the Director of IT and Compliance of Ambsi

Describe what your company does in a single sentence.

At AMBSI, we help healthcare providers improve cash flow and patient care with reliable medical billing and revenue cycle management (RCM) services. Our mission is to support clinics, hospitals, and practices with faster reimbursements, fewer denials, and better financial outcomes.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Bravado Solutions to accomplish?

• EHR integration via HL7 and Restful APIs ensuring PHI.
• HIPAA-compliant architecture and data handling.
• Secure data migration from on-premise to AWS cloud platform.
• Real-time automated insurance verifications to reduce claim rejections due to invalid insurance.
• Automated claim creation and submissions workflows implementation.
• Tracking of denied claims with reason codes and implementation of appeal and resubmission workflows.
• Auto posting of remittances and reconciliation of patient balances and payer reimbursements.
• Accounts receivable management to reduce outstanding receivables and improves cash flow.
• Reporting module to drill-down reports for providers, specialties, and payers.
• Analytical dashboards for AR, claim status, denial trends, and productivity.

SOLUTION

How did you find Bravado Solutions?

Referral

Why did you select Bravado Solutions over others?

• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Bravado Solutions were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Bravado Solutions developed a robust, HIPAA-compliant, medical billing and revenue cycle management (RCM) platform on AWS cloud.

The solution featured a secure AWS infrastructure with migration of legacy data to the cloud. It integrated with EHR systems via HL7 protocol for real-time insurance eligibility checks, automated claim creation, and coding validation.

Key functionalities included direct payer submissions, denial tracking with automated appeals, and auto-posting of ERA remittances with full reconciliation. The platform also supported digital patient billing with secure payment processing and streamlined A/R workflows.

Real-time analytics dashboards delivered actionable insights into claims performance, denials, and revenue trends enhancing billing accuracy, regulatory compliance, and operational efficiency.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

In terms of measurable impact, the system fully met HIPAA regulatory requirements and significantly improved our audit readiness. Automated claim validation and accurate coding led to a 30–35% reduction in claim denials. Streamlined workflows and auto-processing accelerated reimbursements by 25–30%. Integration with the EHR system eliminated redundant manual tasks, reducing admin workload by 25–30%. Additionally, migrating data from a third-party data center to our AWS VPC enhanced regulatory compliance and strengthened data security.

35% Fewer Claim Denials: Automated validation improved coding accuracy.

30% Faster Reimbursements: Streamlined processing accelerated the revenue cycle.

25% Less Admin Time: EHR integration cut manual entry, boosting staff efficiency.

AWS Migration: Secure migration of data and assets from on-premise to AWS cloud platform

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I was impressed with Bravado Solutions' project management skills. They worked in an organized and transparent way, keeping us updated regularly and delivering key milestones on time. Whenever we had new requirements or needed changes, they were quick to adapt and offered practical solutions without disrupting the overall timeline. Their communication was clear and consistent, which made it easy for our team to stay aligned throughout the project. Overall, their professionalism and responsiveness gave us confidence that the project was in good hands.

What was your primary form of communication with Bravado Solutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Bravado Solutions demonstrated deep technical expertise and a proactive, solutions-driven mindset throughout our engagement. Their ability to translate complex business requirements into a viable, scalable solution was truly impressive. What set them apart was their open and transparent communication, which made collaboration seamless and productive. Their excellent project management ensured that milestones were met on time, with clear visibility into progress and risks. Most notably, they consistently anticipated challenges before they surfaced and offered innovative, practical solutions that had a meaningful impact on our operations.

Are there any areas for improvement or something Bravado Solutions could have done differently?

Compared to some other vendors we considered, their rates were relatively high. However, the value they delivered in terms of technical expertise, proactive problem solving, and seamless project execution justified the investment.