Brainvire

BACKGROUND

Please describe your company and your position there.

I am a partner at a marketing agency. I coordinate product design, development, and implementation.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Brainvire Infotech Inc?

We hired Brainvire for their web development services.

What were your goals for this project?

The goal was to develop sites where we can collect email opt-ins and take users through an offer pathway that spans several pages.

SOLUTION

How did you select this vendor?

A colleague referred them to us.

Describe the project in detail.

For our sites, we do all the UX and UI design in-house. After the design is completed, I create the specs for it and give it to Brainvire to implement.

What was the team composition?

We have one developer from Brainvire that I communicate with directly.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

On of the redesigned marketing site experienced a 28% increase in email opt-ins.

How effective was the workflow between your team and theirs?

I work on the design and the flow, and I send the specs to Brainvire when it's ready to be developed. We work in different time zones, but communication was largely effective. Simple tasks can sometimes take longer because of the time difference, but the developers usually responded in sufficient time.

What did you find most impressive about this company?

The speed and quality of their work are noteworthy.

Are there any areas for improvement?

The time difference can cause communication issues, but that’s unavoidable because we did not hire locally.

OPPORTUNITY / CHALLENGE

Introduce your business and what you do there.

I am the COO of Matrix Protection. We provide extended warranty plans for electronics, appliances, and automobiles.

SOLUTION

What challenge were you trying to address with Brainvire?

We asked Brainvire to build two e-commerce sites so that we could sell our warranty plans online.

RESULTS & FEEDBACK

What was the scope of their involvement?

We're a relatively new company, so the project evolved from building two websites to servicing all of our company’s e-commerce needs. The websites that they built on Magneto allows customers to seamlessly compare our plans and purchase our products. They also developed mobile apps, which has all of the features on our website, plus a convenient scanner that makes registering products and storing receipts an easy process. We also have a service where you get a free personal assistant with every plan you purchase, so they implemented APIs that pull the info and push it to our personal assistant provider.

Currently, they assist with our marketing efforts. They send out relevant email blasts to our existing customers, they create ads and concepts for our social media campaigns, and they manage our Google AdWords.  

What is the team composition?

We have two contacts for site maintenance and two other contacts for digital marketing.

How much have you invested with them?

Since the project’s inception, we have spent nearly $150,000 on their services.

What is the status of this engagement?

We have worked with Brainvire for two and a half years.

BACKGROUND

Introduce your business and what you do there.

I’m a partner at an executive consulting business; we help clients recruit talent. I focus on the technology, finance, and HR fields.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire?

We needed new features for our 15-year-old recruitment software.

SOLUTION

What was the scope of their involvement?

They redeveloped the platform and included Microsoft Excel features to access our candidate database files. Each Excel document includes 50 fields, for which we need flexibility with editing, multiple comma-separated values (CSV), and error and duplicate identification.

Currently, the team’s working on our mobile application’s 80 APIs. Brainvire has also built several smaller features. They’ve collaborated on the frontend with another vendor.

What is the team composition?

The team includes a product manager, project manager, and developers. We interact with developers daily and the whole team every 10 days.

How did you come to work with Brainvire?

A past client referred them.

How much have you invested with them?

We’ve spent approximately 2,500,000 INR ($38,500 USD).

What is the status of this engagement?

Work started in October 2017 and is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The mobile app deliveries were on-time. Only 5% of the APIs required changes; the rest were perfectly functional.

How did Brainvire perform from a project management standpoint?

They needed two months to pick up the existing software. The team’s efficiency increased as they became increasingly familiar.

They send daily email updates and weekly reports. The latter tracks hours spent for each feature set. We use Trello.

What did you find most impressive about them?

The senior manager was accessible. He articulated our vision to the developers to help them understand our technical challenges.

Are there any areas they could improve?

Their UI designs need more interactive and appealing graphics.

Do you have any advice for future clients of theirs?

Provide detailed descriptions for the scope and wireframes. They leveraged our specificity to work efficiently and write clean codes.

BACKGROUND

Introduce your business and what you do there.

I’m a quantitative analyst for One River Asset Management. We manage capital and construct hedge-funds for large institutions.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire Infotech Inc?

We needed a development firm to build and manage our client-facing website.

SOLUTION

What was the scope of their involvement?

Brainvire built our website and client dashboard using PHP. Its primary purpose is to allow clients to log-in and view their portfolio and risk metrics summarized from the previous day. We use a trade capture and booking system to feed positions into RiskMetrics. RiskMetrics then computes and produces data points that we store in our database. Our website pulls information from the database and presents it to our clients each day. This a turnkey process that takes place every 24 hours.

In 2015, we engaged Brainvire to add a significant feature to the site. They created an environment where clients could perform “what if” analysis on their portfolio. For example, clients can enter increased interest rates to see how that would affect their portfolio. Since that project concluded, they’ve mostly added small features and provide ongoing support.

What is the team composition?

I worked with a lead developer on the 2015 project. Other than that, we have a part-time consultant who manages our backend architecture and solely interacts with Brainvire on our behalf.

How did you come to work with Brainvire Infotech Inc?

Our consultant was our only web developer at the time and suggested we hire Brainvire to complete the scope of work.

How much have you invested with them?

We’ve spent between $100,000 and $200,000.

What is the status of this engagement?

We started working together in June 2013. Our last project with them wrapped up about midway through 2016. They currently support the website through daily maintenance.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We evaluate success by their ability to complete projects accurately and promptly. They’ve hit all the milestones we’ve set for them.

How did Brainvire Infotech Inc perform from a project management standpoint?

The lead developer I worked with was reliably available despite the significant time zone difference. He’d often work late so we could communicate what’s been accomplished and what tasks need to be addressed the following day.

What did you find most impressive about them?

They’re availability and responsiveness were generally very good.

Are there any areas they could improve?

Occasionally, the language barrier can create communication issues. This occurred more when I worked directly with the lead developer. I’d often have to provide screenshots or diagrams illustrating exactly what I wanted to be done. The project would’ve been easier if communication was never an issue.

Additionally, the agreement we have in place requires them to bill us a minimum amount of hours. Without any major developments, we’re getting charged for them to make sure the site is up and running. It’s a great price when we have projects underway, but the cost seems excessive when we don’t require much work.

Do you have any advice for potential customers?

Be explicit and thorough when going over project details. Language could be a potential barrier, so be prepared to spell things out to avoid confusion.

BACKGROUND

Introduce your business and what you do there.

I'm a manager at a diamond wholesale company. I’m in charge of e-marketing.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire?

We have a global e-marketing website that displays our diamonds, and we needed to update and improve it.

SOLUTION

What was the scope of their involvement?

Brainvire revamped our existing website, including frontend and backend. They also identified and fixed bugs and other technical issues.

What is the team composition?

They provided 15–20 people. They worked in small teams, like UX and data analysis.

What is the status of this engagement?

We worked together from February–December 2017.

RESULTS & FEEDBACK

How did Brainvire perform from a project management standpoint?

They used Jira to keep records and track progress.

What did you find most impressive about them?

Their team is efficient and solved problems as quickly as possible. They’re trained in the new technology we implemented on the site, which was a hard skill to find.

BACKGROUND

Introduce your business and what you do there.

My business is a mobile healthcare solution and I am the project manager.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire?

We were looking for a team to develop an Android application with complex capture technologies. 

SOLUTION

What was the scope of their involvement?

Brianvire works with our company to develop a billing charge capture solution for physicians on Android. They engineered an Optic Character Recognition (OCR) software into the application and encrypted the data to ensure transactions are in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards. They support and advise our project with coordination between iOS, Android and capture technology experts so that it runs smoothly. They are continuing to add features and improvements.

What is the team composition?

They provided us with a team lead, but we scaled their development team differently depending on our needs. We were also provided testers for our application.  

How did you come to work with Brainvire?

I was searching online for a development company in Mumbai and found Brainvire.

How much have you invested with them?

I have invested around $100,000 so far.

What is the status of this engagement?

I’ve worked with them for two to three years and the engagement it ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The niche market of physicians who use our application have provided positive feedback and the delivered product is highly competitive against leading products.

How did Brainvire perform from a project management standpoint?

The project planning was mostly done on my end, but we use Jira to keep each other updated on deadlines. 

What did you find most impressive about them?

They were very adaptable to my needs and provided me with another team when the initial one was not compatible with me. They provided me with additional personnel and technologies without increasing my budget.

Are there any areas they could improve?

No, there was nothing more I expected from them. 

Do you have any advice for potential customers?

I would tell them to plan out your expectations as it will make the process smoother.

BACKGROUND

Introduce your business and what you do there.

I’m the head of IT for Healthy Planet Canada, a health food stores and e-commerce platform on Magento. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire Infotech Inc?

We needed help with Magento-based web development and PHP technologies.

SOLUTION

What was the scope of their involvement?

We provided a prototype of the user experience we wanted, and Brainvire revamped our whole Magento website with the new structure. They used PHP for programming, did extension adding, and fixed different issues we had on our site. They currently do SEO and handle our Google PPC campaigns.

What is the team composition?

They have a designer, PHP developer, and project manager. We mainly work with the project manager.

How did you come to work with Brainvire Infotech Inc?

We met them in Las Vegas at a Magento conference three years ago. Their CEO convinced me that they could deliver, so I gave them a chance.

How much have you invested with them?

We’ve spent between $50,000-$100,000.

What is the status of this engagement?

We started working together in April 2016, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

With the launch of the new theme on our website, it’s more user friendly. The other tools they added helped increase our conversions. We’re so happy with their service that we plan to give them more work in the near future.

How did Brainvire Infotech Inc perform from a project management standpoint?

Their project management is good. They use Excel, and we get weekly reports on what they’re working on.

What did you find most impressive about them?

Their price is great, and they’re extremely flexible. They’re very knowledgeable; if we have issues, Brainvire resolves them by the next day. When we’re sleeping, they’re working.

Are there any areas they could improve?

No. We’re happy with their service.

Do you have any advice for potential customers?

Be detailed about what you want. Write down the whole scope and get a quote based on that.

BACKGROUND

Introduce your business and what you do there.

Careington is a healthcare company that primarily sells discount dental products. We also act as third-party admins for health insurance clients. I’m the director of IT applications and I oversee all application development. My team creates all the tools that the company uses for day-to-day operations and for the clients’ websites. We maintain and host pre- and post-sale websites on behalf of our clients.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire Infotech?

We needed help with the mobile side of things as we started to grow. We’re trying to adapt our latest trends in order to remain competitive in the market. We’ve started posting our presale and post-sale content on mobile devices as part of this strategy.

SOLUTION

What was the scope of their involvement?

Brainvire is building our mobile apps. The first one was a telemedicine platform built on behalf of a client. These kinds of solutions rely heavily on the mobile devices’ cameras and microphones to provide interface between doctor and patient. The app was custom-built for Android and iOS and incorporates the functionality documentation we provided.

We outlined what kind of information the patient needed to supply before they interface with a provider and how to locate a caretaker. There’s a scheduling tool and a list for patients to view the next available provider. Patients are entered into a queue and assigned to physicians.

Our on-site team worked alongside Brainvire’s to design the features. They coded it as a mobile platform and delivered the test-flight build which we could install on on-site mobile devices. Our internal team handled all testing.

Our next project was our company’s venture into its own telemedicine product. Brainvire used business knowledge they gained from building a similar product for our client to help us build our own platform.  

They’re currently working on creating a mobile app for our core Careington business which focuses on discount dental products. The app will allow users to search for discounts through our network of providers. Once they become members, they can go to the post-sale side of things and schedule appointments, search for nearby providers, look at the discounts available for each one, and get a discount card within the app.

We’re in sprint three of the development phase for this project. The apps will be available for Android and iOS.

What is the team composition?

They assigned a project manager on their end who handles day-to-day activities. He also acts as delivery manager to make sure that he understands our timelines, what needs to be done, and where we are in the project. He’s assigned resources when we’ve needed to ramp the project up or down.

Brainvire has assigned one or more developers as well. There are typically one or two developers for Android and iOS. Most of the platforms we’ve built with them haven’t been native, so the developers have basically worked on both concurrently.

Brainvire’s CEO is our main contact. He acts as the liaison between us and their team in the form of an account manager. He visits our company every 3–12 months in order to understand our expectations, future plans, and ways in which we wish to grow as a company in order to provide the right resources.

How did you come to work with Brainvire Infotech?

They were working with the company on a consulting basis before I joined. We knew that they had expertise with mobile apps, so we asked them for a proof of concept. Brainvire did a good job with it, so we went forward with the mobile app development project.

How much have you invested with them?

Our spend has varied. The first project was client-driven in terms of requirements and had a total development cost of $50,000. The Careington telemedicine app cost between $10,000–$15,000. We estimate that the dental products app will cost between $25,000–$30,000.

What is the status of this engagement?

Brainvire was already working for the company when I joined in July 2015. They continued supporting the first app until recently when we requested new changes and features for it. The client has decided to no longer pursue development.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They are proactive when we give them a project. From a metrics standpoint, their performance is very good and on par with our expectations.

Most of the apps they’ve built for us are new, so we haven’t gained much traction on them. We definitely see a lot of value in them and expect to have growth in the future. We will require their support to move forward when volume grows. Right now, the volume is minimal.

Since most of the tools we’ve developed with them are marketing-related, we appreciate having the ability to jump into the market with low cost, see how the product grows, and invest more accordingly. Brainvire is perfect for this kind of initiative—we don’t have to spent too much on the product and can jump into the market fast.

How did Brainvire Infotech perform from a project management standpoint?

We have our own project management team for handling the work. We look at all the project plans, put them into sprints, and a take daily status from Brainvire’s team.

Even though they have a project manager assigned to each of our efforts, their interaction with the high-level project is minimal. We drive the work and interact with their developers directly. Their project manager is also in the loop in case resources need to be ramped up or down. They move people in order to provide us with the appropriate resources at the right time.

They started using our tools when we started the Careington version of the mobile app. We’ve integrated into the same platform, Team Foundation Server. Brainvire has been happy to work with our platform.

What did you find most impressive about them?

Their understanding of our requirements is very good. When we document something and give it to Brainvire, they will go through the due diligence around what our expectations are and come back with any questions before proceeding with development. The turnaround is very good. It’s been helpful for us to have a partner with the right mindset and resources.

Are there any areas they could improve?

We would like to have support during U.S. hours because it would give us more interaction time with them. Communication has been challenging at times since we’re in different geographical locations. We get less time to interact with them. We haven’t heard any proposals from them on this issue.

Do you have any advice for potential customers?

Brainvire will definitely be a great partner as long as you can work with teams in different geographical areas. They understand client expectations, get any necessary clarifications, and deliver based on our timelines.

Brainvire is a professional team. Anyone who wants to have a development partner who can get things done quickly and understand expectations should contact them. The biggest pain point of having an offshore team is trying to deliver the message to them, but we haven’t had that problem with Brainvire. Our expectations are taken in a good way, the communication is good, and they deliver exactly what we ask for.

BACKGROUND

Introduce your business and what you do there.

I’m the COO of NY Tent Sale. We’re a shoe retailer.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire Infotech Inc?

Upon opening our retail store, we needed to develop an associated e-commerce website.

SOLUTION

What was the scope of their involvement?

Brainvire handled the entire e-commerce aspect of our business. Working with us from concept to launch, they developed the website using Magento and helped integrate our vast inventory. They built a custom theme and checkout options that fit our industry and allow easy user navigation.

They’re currently running our digital marketing initiatives using Google AdWords, Google Shopping campaigns, and Bing Shopping campaigns. Our digital marketing team is working with them to implement all that.

What is the team composition?

We work primarily with one project manager, but the CEO helps us as well. During development, about four full-time team members worked on the site.

How did you come to work with Brainvire Infotech Inc?

We were looking for Magento-certified developers and found them online. We considered a couple of other companies, but Brainvire offered better pricing and communication.

How much have you invested with them?

We’ve spent around $250,000.

What is the status of this engagement?

Initial web development began in September 2017 and took about two months to complete. They continually assist with online marketing, so our relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They worked within an expedited timeline and provided a high-quality product to handle our more-than-20,000-style inventory.

How did Brainvire Infotech Inc perform from a project management standpoint?

They completed tasks on time, so we didn’t have to worry about much. We communicate mostly via email.

What did you find most impressive about them?

They’re talented Magento developers and created custom site features with ease. We never had to worry about needing something that couldn’t be done. They delivered everything we asked.

Are there any areas they could improve?

No. So far, our engagement’s been good.

Do you have any advice for potential customers?

Accurately define the project’s scope and Brainvire will deliver. They’re good at what they do.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and CEO of a digital advertising platform.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brainvire.

I was looking for help in building a portal with integration into WordPress or a similar platform.

SOLUTION

What was the scope of their involvement?

They created a publishing platform which we're currently utilizing for 2 different verticals. The first is for small businesses and entrepreneurs, and we’ve got a joint venture with Entrepreneur Media.

The other is a similar platform that was specifically created for the cannabis sector as a publishing platform which consumers can engage with, learn more about products and services, while at the same time allowing itself to be a platform for advertisers to come aboard and subscribe to certain services that we provide.

The platform is a desktop website, but they’ve also created a native app for Android and iOS for one of the projects. The integration between the mobile app and the website is seamless, given the database interacts with both simultaneously.

What is the team dynamic?

I view one of their team leaders as my CTO, and he handles most of the projects from there. We usually work with 1-2 essential individuals, and they manage the rest of the team on a specific basis. At our highest capacity, we were working with 3-5 people at a given time; however, we’re more in maintenance mode right now and working with 1-2 on a day-to-day basis.

How did you come to work with Brainvire?

I have a history with one of the principals, and have been working with the team intermittently for about 15 years. Given the prior history, the selection process was a little easier for me.

Initially when I first hired them, I was exploring the opportunity of building out a team on the west coast with the trusted resources I had worked with in the past. I reached out to them, and brought out a few of their developers to the United States. I worked closely with them on the design and such of the project, and then once we reached a particular point it’s been easy for my team to coordinate with their team back in India. Based on my needs, I can bring out additional resources. Otherwise, our teams work closely together.

How much have you invested with them?

Between $300,000–400,000.

What is the status of this engagement?

The project started in May 2015, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Client and consumer feedback has been very favorable, and the ability to create a second joint venture on top of the platform they developed, is a testament to their work. Given the fact we’re currently out creating awareness around the platform, I couldn’t attribute any positive or negative results to them. We’re now just starting to enter marketing mode.

We’re utilizing the platform on two different businesses, and right now we’re at a point where we’re waiting on both aspects of sales and other partnerships. The intent is to keep the core team in place while in the future, while we roll out certain enhancements that we know will be needed. We view them as a part of our extended team.

How did Brainvire perform from a project management standpoint?

They've done a very good job, but I credit that to us a little as well as we both define our projects well and work well together. There’s been a lot of thought put into things up-front before we began, and it’s been great so far.

What did you find most impressive about them?

Overall, I would say the ongoing communication and ease of communication they have with both me and my team. We typically have morning conference calls, and my team is able to perform those whether I’m on them or not. That’s been set in stone, and it’s nice because there’s no lack of getting things accomplished. We also typically receive a daily list on items that were completed and what’s pending; so again, even though we’re operating in different time zones we feel like an integrated unit working together.

Are there any areas they could improve?

No, I don’t have any specific areas where they can improve. As I mentioned, the nice thing about having a representative out here every 4-6 weeks has been great because of the face-to-face interaction. It’s all worked out very well.

Do you have any advice for potential customers?

I would recommend outlining their project ahead of time, and really considering the architecture you’re looking to complete. Outside of that, I like the approach of bringing a couple people out here during the development phase and integrating them with your team because they feel like a part of it when they return. That might not be a necessity, but it was helpful for us.