Boston Managed IT

BACKGROUND

Introduce your business and what you do there.

I’m an accounting associate at American Moving & Installation, Inc. We’re a certified woman-owned, union commercial moving and installation company serving Greater Boston. We offer full-service relocation, logistics, and installation for businesses.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Boston Managed IT?

We needed help managing all of our IT needs.

SOLUTION

What was the scope of their involvement?

Boston Managed IT provides us with IT management services, including internet security, cloud setup, and resolving all IT issues. The team has replaced our server and set us up on the cloud. They’ve also replaced all of our computers. Whenever we have difficulty with a computer or software, they’re quick to respond.

What is the team composition?

We work with 2–5 teammates from Boston Managed IT.

How did you come to work with Boston Managed IT?

Someone referred Boston Managed IT to us. We chose them over other options because they had high ratings.

What is the status of this engagement?

We started working with them in April 2023, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Thanks to Boston Managed IT, our new computers are working efficiently, and we have few IT issues. The team responds very quickly and efficiently whenever we need their help.

How did Boston Managed IT perform from a project management standpoint?

We communicate with Boston Managed IT through in-person meetings.

What did you find most impressive about them?

I'm impressed by how prompt Boston Managed IT is in responding to our issues.

Are there any areas they could improve?

There's nothing I can come up with at this point.

BACKGROUND

Please describe your company and position.

I am the Owner of Special Needs Law Group of Massachusetts

Describe what your company does in a single sentence.

Legal and financial services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Boston Managed IT to accomplish?

• Ongoing IT support

SOLUTION

How did you find Boston Managed IT?

Referral

Why did you select Boston Managed IT over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Boston Managed IT were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Ongoing IT consulting and maintenance for data storage and security and software and hardware purchases and maintenance.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increased security; increased efficiency; movement to a virtual operation; movement to a paperless platform

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All was clear, organized and well-managed

What was your primary form of communication with Boston Managed IT?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The owner, Nick, is very approachable and thinks outside the box. It's not a one-size fits all solution like our previous provider.

Are there any areas for improvement or something Boston Managed IT could have done differently?

Sometimes as the business owner, I need more education to understand the choices I am making regarding my tech solutions.

BACKGROUND

Please describe your company and position.

I am the COO of a radiopharmaceutical development company.

Describe what your company does in a single sentence.

Radiopharmaceutical development

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Boston Managed IT to accomplish?

• Manage all our IT hardware and software
• Troubleshoot IT problems

SOLUTION

How did you find Boston Managed IT?

Online Search

Why did you select Boston Managed IT over others?

• Pricing fit our budget
• Good value for cost

How many teammates from Boston Managed IT were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Managing the company devices and IT software, handling any IT issues

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Has handled all our IT issues in a very timely fashion

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team are very responsive and very efficient 

What was your primary form of communication with Boston Managed IT?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They are very responsive and ensure all our issues are taken care of 

Are there any areas for improvement or something Boston Managed IT could have done differently?

I have no suggestions, everything has been great

BACKGROUND

Please describe your company and position.

I am the CFO of an accounting consulting firm

Describe what your company does in a single sentence.

Expert accounting consultants

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Boston Managed IT to accomplish?

• IT Support
• Security
• Expert advice

SOLUTION

How did you find Boston Managed IT?

Referral

Why did you select Boston Managed IT over others?

• Close to my geographic location
• Good value for cost
• Referred to me

How many teammates from Boston Managed IT were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Ongoing IT Managed Support

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

relationship is ongoing, not only a specific project

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Issues quickly addressed with minimal interruption to work; clear communications for action steps, professional, responsive, knowledgeble, friendly, always strives to deliver their best.

What was your primary form of communication with Boston Managed IT?

Virtual Meeting

What did you find most impressive or unique about this company?

The team's responsiveness was impressive, and they had a great culture, consistency in personnel managing our account, seeks to understand how we operate so resolutions serve our business needs

Are there any areas for improvement or something Boston Managed IT could have done differently?

Keep going with the monthly and quarterly summaries, love the feedback.  Maybe something that track how many tickets submitted/resolved if possible summarize by nature of request so we can see who/how active our employees are and any patterns where people may be struggling.

BACKGROUND

Introduce your business and what you do there.

I’m the president of Brodney Flooring LLC, a commercial flooring contractor.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Boston Managed IT to accomplish for your coercial flooring business?

We needed support from an IT perspective.

SOLUTION

What was the scope of their involvement?

Boston Managed IT provides us with IT support, including troubleshooting technical issues, handling licenses, and offering suggestions. The team has also helped us with login issues, onboarding new employees, and managing email accounts.

What is the team composition?

We’ve worked with 2–5 teammates from Boston Managed IT.

How did you come to work with Boston Managed IT?

Someone referred Boston Managed IT to me, and I chose them because they had high ratings.

How much have you invested with them?

We’ve spent less than $10,000.

What is the status of this engagement?

We started working with Boston Managed IT in January 2025, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Boston Managed IT has successfully completed every issue we’ve brought to them. The team typically resolves our issues within hours.

How did Boston Managed IT perform from a project management standpoint?

Boston Managed IT is well-organized. We communicate via email and messaging apps.

What did you find most impressive about them?

Boston Managed IT is quick to respond.

BACKGROUND

Please describe your company and position.

I am the Director of Marketing & Development of Opportunities for Inclusion

Describe what your company does in a single sentence.

Nonprofit human services agency providing programs and services for individuals with intellectual and developmental disabilities.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Boston Managed IT to accomplish?

• IT Services and Technical Support
• Cybersecurity
• IT Strategy and Consulting

SOLUTION

How did you find Boston Managed IT?

• Online Search
• Referral

Why did you select Boston Managed IT over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Referred to me
• Company values aligned

How many teammates from Boston Managed IT were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

IT Technical Support:

• network update
• firewall update
• on premise storage revisions
• migration of email to cloud-based solution
• implementation of Sharefiles
• cybersecurity updates
• help desk support to all staff to resolve technical issues

IT Strategy/Consulting:

• advisor to CEO on technical upgrade recommendations and emerging technology 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Reliable, secure network
• Modernization of network, storage, technical solutions
• Handled all technical issues in a timely and responsive manner

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• BMIT consistently meets deadines
• CEO is readily available
• The BMIT CEO and team members are very responsive to our needs

What was your primary form of communication with Boston Managed IT?

In-Person Meeting

What did you find most impressive or unique about this company?

• Expertise
• Experience
• Accessibility
• Responsiveness

Are there any areas for improvement or something Boston Managed IT could have done differently?

None to date

BACKGROUND

Introduce your business and what you do there.

I’m the COO of STRM.BIO, a biotechnology company developing gene therapies using extracellular vesicles as natural delivery vehicles. We aim to create safer, more effective treatments for rare diseases.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Boston Managed IT to accomplish for your biotechnology company?

We wanted a one-stop shop for IT management and help desk needs. We also needed a group that would help us strategize when it came to policies and best practices for a company at our stage.

SOLUTION

Can you describe the scope of work from Boston Managed IT?

Boston Managed IT provides comprehensive help desk services. The team also consults regularly on best practices for structure and optimal utilization of our Microsoft 365 environment, including mailboxes, shared groups, files, and channels. In addition, they advise us on data storage options and IT and data privacy policies. Boston Managed IT also sources new laptops for new hires and services existing laptops as needed.

What is the team composition?

We work with 2–5 teammates from Boston Managed IT.

How did you come to work with Boston Managed IT?

We found Boston Managed IT through an online search. We chose them because they were close to our geographic location, their pricing fit our budget, and they offered good value for the cost and comprehensive services.

What is the status of this engagement?

We started working with Boston Managed IT in September 2021, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Boston Managed IT handles our IT issues quickly and competently. The team always responds within hours, and we don’t have any long-term or unresolved IT issues. We haven’t noticed any decreases in efficiency due to IT issues, which means Boston Managed IT is doing their job well.

How did Boston Managed IT perform from a project management standpoint?

They deliver on time. We communicate with Boston Managed IT through virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

We’re impressed with Boston Managed IT’s high reliability, friendliness, and willingness to engage in strategic discussions.

Are there any areas they could improve?

There’s nothing specific Boston Managed IT could improve on.

BACKGROUND

Please describe your company and position.

I am the President of Pyramid Technical COnsutants, Inc.

Describe what your company does in a single sentence.

Engineering design

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Boston Managed IT to accomplish?

• Establish company wide network
• Provide backups
• Provide IT security

SOLUTION

How did you find Boston Managed IT?

Referral

Why did you select Boston Managed IT over others?

High ratings

How many teammates from Boston Managed IT were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Initial setup of network; continual IT services, cybersecurity, and backups

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Kept system safe

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were always prompt and very responsive.

What was your primary form of communication with Boston Managed IT?

Email or Messaging App

What did you find most impressive or unique about this company?

High quality service with good communication

Are there any areas for improvement or something Boston Managed IT could have done differently?

None

BACKGROUND

Please describe your company and position.

I am the President of Arise Consulting Service, Inc.

Describe what your company does in a single sentence.

• SUpport children and families with special needs

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Boston Managed IT to accomplish?

• Help set up a safe, secure email and data system
• Keep work confidential
• Resolve problems as they arise

SOLUTION

How did you find Boston Managed IT?

Referral

Why did you select Boston Managed IT over others?

• High ratings
• Close to my geographic location
• Great culture fit
• Referred to me
• Company values aligned

How many teammates from Boston Managed IT were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• complete set up of services
• transfer from previous platform
• complete support and expertise
• ongoing support and answers 
• new equipment when needed
• support for all staff

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• increased web site traffic
• increased professionalism of IT services
• Better insurance rates due to the top level services

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• Complete professional
• 100% success
• Answered and continue to answer all questions
• Patient with my lack of IT knowledge

What was your primary form of communication with Boston Managed IT?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• Total skills - virtual, in-person, email
• Timeliness
• Efficiency
• Knowledge

Are there any areas for improvement or something Boston Managed IT could have done differently?

• This company was patient and supportive from day 1

BACKGROUND

Please describe your company and position.

I am the Executive Director of Opportunties for Inclusion

Describe what your company does in a single sentence.

Opportunities for Inclusion is a non-profit organization dedicated to providing community-integrated support, vocational development, and residential services that empower individuals with intellectual and developmental disabilities to lead fulfilling, independent lives.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Boston Managed IT to accomplish?

• Providing reliable, 24/7 help desk services to ensure staff can focus on service delivery without technical interruptions.
• Ensuring all digital systems meet the rigorous data privacy and reporting standards required for human services and non-profit operations.
• ligning technology investments with long-term organizational goals

SOLUTION

How did you find Boston Managed IT?

Referral

Why did you select Boston Managed IT over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

A dedicated support line for OFI employees to resolve hardware, software, and connectivity issues in real-time. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

By establishing a standardized procurement and maintenance lifecycle, the agency has seen a 20% increase in the average lifespan of staff laptops and tablets.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

BMIT is a highly organized project management and consistent, on-time delivery, particularly during critical transition periods. 

What was your primary form of communication with Boston Managed IT?

Email or Messaging App

What did you find most impressive or unique about this company?

A mix of proactive planning and high-touch responsiveness characterizes their approach.

Are there any areas for improvement or something Boston Managed IT could have done differently?

N/A