Boston Managed IT Reviews (6), Pricing, Services & Verified Ratings

Reliable IT for Growing Boston Businesses

Boston Managed IT helps businesses stay secure, productive, and supported with dependable IT services built for both day-to-day operations and long-term growth. We partner with organizations that need responsive support, stronger cybersecurity, and a practical approach to managing technology—without unnecessary complexity.

Min project size
Undisclosed
Hourly rate
$150 - $199 / hr
Employees
2 - 9
Year founded
Founded 2015
Languages

Overview by:

Nicholas Salem

Founder & CEO About the Team

No have been added yet...

Pricing Snapshot

Min. project size Undisclosed

Avg. hourly rate $150 - $199 /hr

Rating for cost 4.8 /5

What Clients Have Said

Boston Managed IT is praised for good value and budget-friendly pricing, with clients noting high responsiveness and quality service. Specific costs weren't detailed, but their services align well with various client needs across different sectors, indicating a strong ROI for their IT support.

This summary is based on verified Clutch reviews.

Most Common Project Size

$10,000 - $49,999 based on 2 reviews

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

Learn more about SEO pricing

Select a service to see pricing information

Boston Managed IT Review Insights

Overall Review Rating

4.9

Quality 4.8
Schedule 5.0
Cost 4.8
Willing to Refer 5.0

Top Mentions

Review Highlights

High-Quality Technical Support

The company provides dependable and secure IT solutions, including network updates, cybersecurity, and technical support. Clients value their expertise and the modernization of their technical infrastructure.
Alignment with Client Values

Clients choose Boston Managed IT for value alignment, highlighted by their commitment to understanding and fitting into the client's culture and operational needs, enhancing collaboration and service delivery.
Proactive Maintenance and Planning

The team is noted for proactive planning and maintenance strategies, leading to improvements such as increased lifespan of devices and overall IT efficiency, which are highly valued by clients.
Effective Communication Channels

Boston Managed IT utilizes various communication methods, including virtual meetings and emails, to maintain effective collaboration. Clients appreciate their accessibility and the high-touch nature of their support.
Responsive and Professional Service

Clients consistently praise Boston Managed IT for their responsiveness, professionalism, and clear communication. They quickly address issues with minimal disruption, maintaining a high level of service quality.
Potential for Enhanced Reporting

One suggestion for improvement involves the implementation of a system to track and summarize IT support requests, which could help clients identify patterns and areas where employees might be struggling.

Was this helpful?

Boston Managed IT Reviews

Submit a Review

Verified

All Filters

0 selected

Sort by

Cybersecurity IT Managed Services IT Strategy Consulting
$10,000 to $49,999
May 2026

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"The team's responsiveness was impressive, and they had a great culture."

May 8, 2026

CFO, Accounting Consulting Firm

Nancy R

Other industries
Boston, New York
11-50 Employees
Online Review
Verified

Boston Managed IT provided ongoing managed IT services for an accounting consulting firm. The team supported the client's IT needs and provided security and expert advice.

Boston Managed IT addressed issues quickly with minimal interruptions to the client's work. The team communicated clearly, was professional, responsive, knowledgeable, and friendly. Boston Managed IT's understanding of the client's business needs was commendable.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the CFO of an accounting consulting firm

Describe what your company does in a single sentence.

Expert accounting consultants

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Boston Managed IT to accomplish?

IT Support
Security
Expert advice

SOLUTION

How did you find Boston Managed IT?

Referral

Why did you select Boston Managed IT over others?

Close to my geographic location
Good value for cost
Referred to me

How many teammates from Boston Managed IT were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Ongoing IT Managed Support

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

relationship is ongoing, not only a specific project

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Issues quickly addressed with minimal interruption to work; clear communications for action steps, professional, responsive, knowledgeble, friendly, always strives to deliver their best.

What was your primary form of communication with Boston Managed IT?

Virtual Meeting

What did you find most impressive or unique about this company?

The team's responsiveness was impressive, and they had a great culture, consistency in personnel managing our account, seeks to understand how we operate so resolutions serve our business needs

Are there any areas for improvement or something Boston Managed IT could have done differently?

Keep going with the monthly and quarterly summaries, love the feedback. Maybe something that track how many tickets submitted/resolved if possible summarize by nature of request so we can see who/how active our employees are and any patterns where people may be struggling.

RATINGS

5.0

Cybersecurity IT Managed Services IT Strategy Consulting
Confidential
June 2019 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"The BMIT CEO and team members are very responsive to our needs."

May 7, 2026

Director of Marketing & Development, Opportunities for Inclusion

Joanne Raymond

Non-profit
Waltham, Massachusetts
51-200 Employees
Online Review
Verified

Boston Managed IT provides managed IT services for a nonprofit human services agency. The team has updated the network and firewall, revised on-premise storage, and migrated email to a cloud-based solution.

Boston Managed IT has delivered a reliable and secure network, modernized the client's storage and technical solutions, and handled all technical issues in a timely and responsive manner. The team consistently meets deadlines and is readily available and responsive to the client's needs.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Director of Marketing & Development of Opportunities for Inclusion

Describe what your company does in a single sentence.

Nonprofit human services agency providing programs and services for individuals with intellectual and developmental disabilities.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Boston Managed IT to accomplish?

IT Services and Technical Support
Cybersecurity
IT Strategy and Consulting

SOLUTION

How did you find Boston Managed IT?

Online Search
Referral

Why did you select Boston Managed IT over others?

High ratings
Close to my geographic location
Pricing fit our budget
Referred to me
Company values aligned

How many teammates from Boston Managed IT were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

IT Technical Support:

network update
firewall update
on premise storage revisions
migration of email to cloud-based solution
implementation of Sharefiles
cybersecurity updates
help desk support to all staff to resolve technical issues

IT Strategy/Consulting:

advisor to CEO on technical upgrade recommendations and emerging technology

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Reliable, secure network
Modernization of network, storage, technical solutions
Handled all technical issues in a timely and responsive manner

Describe their project management. Did they deliver items on time? How did they respond to your needs?

BMIT consistently meets deadines
CEO is readily available
The BMIT CEO and team members are very responsive to our needs

What was your primary form of communication with Boston Managed IT?

In-Person Meeting

What did you find most impressive or unique about this company?

Expertise
Experience
Accessibility
Responsiveness

Are there any areas for improvement or something Boston Managed IT could have done differently?

None to date

RATINGS

5.0

"Our experience with BMIT has been excellent!"

IT Managed Services
Confidential
Sep. 2021 - Ongoing

4.5

Quality: 4.5

Schedule: 5.0

Cost: 4.5

Willing to Refer: 5.0

"We're impressed with Boston Managed IT's high reliability, friendliness, and willingness to engage."

May 7, 2026

COO, STRM.BIO

David Raiser

Other industries
Cambridge, Massachusetts
1-10 Employees
Online Review

Boston Managed IT provides managed IT services for a biotechnology company. The team offers help desk support, consults on data storage, IT policies, and Microsoft 365 optimization, and sources laptops.

Boston Managed IT has resolved all IT issues quickly, preventing any disruptions to the client's business operations. Their team is highly reliable, personable, and willing to engage in strategic discussions. They communicate effectively through virtual meetings, emails, and messaging apps.

BACKGROUND

Introduce your business and what you do there.

I’m the COO of STRM.BIO, a biotechnology company developing gene therapies using extracellular vesicles as natural delivery vehicles. We aim to create safer, more effective treatments for rare diseases.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Boston Managed IT to accomplish for your biotechnology company?

We wanted a one-stop shop for IT management and help desk needs. We also needed a group that would help us strategize when it came to policies and best practices for a company at our stage.

SOLUTION

Can you describe the scope of work from Boston Managed IT?

Boston Managed IT provides comprehensive help desk services. The team also consults regularly on best practices for structure and optimal utilization of our Microsoft 365 environment, including mailboxes, shared groups, files, and channels. In addition, they advise us on data storage options and IT and data privacy policies. Boston Managed IT also sources new laptops for new hires and services existing laptops as needed.

What is the team composition?

We work with 2–5 teammates from Boston Managed IT.

How did you come to work with Boston Managed IT?

We found Boston Managed IT through an online search. We chose them because they were close to our geographic location, their pricing fit our budget, and they offered good value for the cost and comprehensive services.

What is the status of this engagement?

We started working with Boston Managed IT in September 2021, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Boston Managed IT handles our IT issues quickly and competently. The team always responds within hours, and we don’t have any long-term or unresolved IT issues. We haven’t noticed any decreases in efficiency due to IT issues, which means Boston Managed IT is doing their job well.

How did Boston Managed IT perform from a project management standpoint?

They deliver on time. We communicate with Boston Managed IT through virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

We’re impressed with Boston Managed IT’s high reliability, friendliness, and willingness to engage in strategic discussions.

Are there any areas they could improve?

There’s nothing specific Boston Managed IT could improve on.

RATINGS

4.5

Cybersecurity IT Managed Services
Confidential
Feb. 2021 - May 2026

5.0

Quality: 4.5

Schedule: 5.0

Cost: 4.5

Willing to Refer: 5.0

"They were always prompt and very responsive."

May 7, 2026

President, Pyramid Technical COnsutants, Inc.

William Nett

Medical
Waltham, Massachusetts
11-50 Employees
Online Review
Verified

Boston Managed IT provided managed IT services for an engineering design company. The team established the client's company-wide network and provided IT security and backup services.

Boston Managed IT kept the client's system safe. The team was prompt and responsive, and the client communicated with them through email. The client was impressed with Boston Managed IT's high-quality service.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the President of Pyramid Technical COnsutants, Inc.

Describe what your company does in a single sentence.

Engineering design

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Boston Managed IT to accomplish?

Establish company wide network
Provide backups
Provide IT security

SOLUTION

How did you find Boston Managed IT?

Referral

Why did you select Boston Managed IT over others?

High ratings

How many teammates from Boston Managed IT were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Initial setup of network; continual IT services, cybersecurity, and backups

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Kept system safe

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were always prompt and very responsive.

What was your primary form of communication with Boston Managed IT?

Email or Messaging App

What did you find most impressive or unique about this company?

High quality service with good communication

Are there any areas for improvement or something Boston Managed IT could have done differently?

None

RATINGS

5.0

Cloud Consulting & SI IT Managed Services
$10,000 to $49,999
June 2023 - May 2026

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"This company was patient and supportive from day 1."

May 7, 2026

President, Arise Consulting Service, Inc.

KEVIN Russo

Home Services
Waltham, Massachusetts
11-50 Employees
Online Review
Verified

Boston Managed IT provided IT services for a special needs children support consultancy. The team was responsible for setting up an email and data system and transferring the client from a previous platform.

Boston Managed IT's work increased the client's website traffic and the professionalism of their IT services. The team was skilled, timely, efficient, and knowledgeable. Boston Managed IT answered all the client's questions and communicated via in-person and virtual meetings, email, and messages.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the President of Arise Consulting Service, Inc.

Describe what your company does in a single sentence.

SUpport children and families with special needs

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Boston Managed IT to accomplish?

Help set up a safe, secure email and data system
Keep work confidential
Resolve problems as they arise

SOLUTION

How did you find Boston Managed IT?

Referral

Why did you select Boston Managed IT over others?

High ratings
Close to my geographic location
Great culture fit
Referred to me
Company values aligned

How many teammates from Boston Managed IT were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

complete set up of services
transfer from previous platform
complete support and expertise
ongoing support and answers
new equipment when needed
support for all staff

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

increased web site traffic
increased professionalism of IT services
Better insurance rates due to the top level services

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Complete professional
100% success
Answered and continue to answer all questions
Patient with my lack of IT knowledge

What was your primary form of communication with Boston Managed IT?

In-Person Meeting
Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Total skills - virtual, in-person, email
Timeliness
Efficiency
Knowledge

Are there any areas for improvement or something Boston Managed IT could have done differently?

This company was patient and supportive from day 1

RATINGS

5.0

"Helped set up a safe, secure email and data system. Nick and his team are amazing and I highly recommend them. I would not go anywhere else."

IT Managed Services
Confidential
Aug. 2018 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"A mix of proactive planning and high-touch responsiveness characterizes their approach."

May 7, 2026

Executive Director, Opportunties for Inclusion

Roberto Moran

Non-profit
Waltham, Massachusetts
51-200 Employees
Online Review
Verified

Boston Managed IT provides managed IT services for an inclusion nonprofit. The team offers 24/7 help desk support and ensures the client's digital systems comply with data privacy and reporting standards.

Boston Managed IT's work has increased the average lifespan of the client's laptops and tablets by 20%. The team is organized and delivers work on time, especially during transition periods. Boston Managed IT is proactive and responsive, and internal stakeholders are impressed with their work.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Executive Director of Opportunties for Inclusion

Describe what your company does in a single sentence.

Opportunities for Inclusion is a non-profit organization dedicated to providing community-integrated support, vocational development, and residential services that empower individuals with intellectual and developmental disabilities to lead fulfilling, independent lives.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Boston Managed IT to accomplish?

Providing reliable, 24/7 help desk services to ensure staff can focus on service delivery without technical interruptions.
Ensuring all digital systems meet the rigorous data privacy and reporting standards required for human services and non-profit operations.
ligning technology investments with long-term organizational goals

SOLUTION

How did you find Boston Managed IT?

Referral

Why did you select Boston Managed IT over others?

High ratings
Close to my geographic location
Pricing fit our budget
Great culture fit
Good value for cost
Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

A dedicated support line for OFI employees to resolve hardware, software, and connectivity issues in real-time.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

By establishing a standardized procurement and maintenance lifecycle, the agency has seen a 20% increase in the average lifespan of staff laptops and tablets.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

BMIT is a highly organized project management and consistent, on-time delivery, particularly during critical transition periods.

What was your primary form of communication with Boston Managed IT?

Email or Messaging App

What did you find most impressive or unique about this company?

A mix of proactive planning and high-touch responsiveness characterizes their approach.

Are there any areas for improvement or something Boston Managed IT could have done differently?

N/A

RATINGS

5.0

Showing 1-6 of 6 Reviews

Our Story

Boston Managed IT was built on a simple belief: small and mid-sized businesses deserve IT partners who are proactive, not just reactive. Founder Nicholas Salem saw an industry that had trained clients to accept slow response times and generic solutions — and set out to change that. Today, our team brings 25+ years of combined expertise across healthcare, legal, nonprofit, biotech, and more. We're here to turn your IT from a cost center into a competitive advantage. It's time to expe

Meet the Team

Nicholas Salem is the founder and CEO of Boston Managed IT, a Boston-based MSP serving 183+ businesses across 15+ industries. He built BMIT on one conviction: small businesses deserve IT partners who are proactive, strategic, and actually show up.

Erich Shafer is a Service Delivery Technician with over 10 years of experience in the IT industry. He is highly skilled in troubleshooting and resolving technical issues for both hardware and software.

Daniel was raised in Michigan and earned a degree in marketing from the University of Michigan-Flint. As a child, he had a strong interest in computers and decided to pursue this passion as a career after the onset of the COVID pandemic.

What Sets Us Apart

We Know Your Industry

We don't learn on your dime. With clients across healthcare, legal, biotech, nonprofit, dental, and more, we bring ready-made expertise in the compliance requirements and workflows that matter to your business.

Proactive, Not Reactive

Most IT problems don't have to happen. We monitor, patch, and plan ahead so issues get caught before they cost you. Our clients stop dreading IT and start relying on it.

Real People, Real Response Times

When something goes wrong — or you just have a question — you reach someone who knows your environment and is ready to help.

Quick Facts

11 years in business

Tools and Technology

Microsoft Teams

SharePoint

Duo Security

Splashtop

Zoho CRM

Google Workspace

Slack

Zoom

RingCentral

Zoho Projects

Gusto

Rippling

Commonly Asked Questions

You'll work with a dedicated team that knows your environment — not a random technician from a pool. Our staff includes experienced L1 and L2 engineers plus a Service Delivery Manager who ensures nothing falls through the cracks.

We start with a full assessment of your current environment, document everything, and build a roadmap before touching anything. You'll know exactly where you stand and what we recommend — no surprises.

Yes. While we're based in Boston, MA, we support clients across the Greater Boston area and New England, including fully remote and hybrid environments.

We actively serve clients across healthcare, legal, financial services, nonprofit, biotech, dental, veterinary, and manufacturing, among others. Each engagement is tailored to the compliance and operational needs of your industry

We're a focused, 5-person senior-heavy team — not a large call center. That means the people working on your account are experienced, accountable, and invested in your success long-term.

Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services.

Learn More

Verified Client Reviews: 5

Overall Review Rating: 4.9

Source: Clutch

Last Updated: May 8, 2026

Business Entity

Business Entity Name	BMIT, Inc
Source	Massachusetts Secretary of State
Jurisdiction of Formation	Massachusetts
Date of Formation	October 11, 2022
Status	Active
Last Updated	April 8, 2026
ID	001611855

Credit Report Results

International Credit Risk Assessment	Not Rated
Source	Creditsafe
Last Updated	April 8, 2026

*Clutch performed additional verification on this company and confirmed that there are no negative legal filings or large outstanding debts. This company has also received 3 or more verified reviews on our platform.

Learn More About The Clutch Verification Process

Contact Boston Managed IT

If you’re not seeing exactly what you need here, send this company a custom message. You can talk about your project needs, price, and timeline to get started on your project.

Get connected to see updates from Boston Managed IT like new case studies, latest reviews, their latest masterpieces in their portfolio, delivered straight to you.

A.R.I.S.E. Consulting Service, INC.

(1)

KEVIN Russo

Boston Managed IT

(1)

Nicholas Salem

Opportunities for Inclusion

(2)

Joanne Raymond

Roberto Moran

Pyramid Vietnam

(1)

William Nett

STRM.BIO

(1)

David Raiser

Additional Connections

(1)

Boston Managed IT

Reliable IT for Growing Boston Businesses

Overview by:

3 Languages that we service

Services

Focus

Industries

Clients

Pricing Snapshot

What Clients Have Said

Most Common Project Size

Select a service to see pricing information

Reviews

Boston Managed IT Review Insights

Overall Review Rating

Top Mentions

Review Highlights

High-Quality Technical Support

Alignment with Client Values

Proactive Maintenance and Planning

Effective Communication Channels

Responsive and Professional Service

Potential for Enhanced Reporting

Reviews mentioning:

Boston Managed IT Reviews

Managed IT Services for Accounting Consulting Firm

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Managed IT Services for Nonprofit Human Services Agency

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Managed IT Services for Biotechnology Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Managed IT Services for Engineering Design Co

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

IT Services & Platform Migration for Support Consultancy

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Managed IT Services for Inclusion Nonprofit

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Portfolio & Awards

About the Team

Our Story

Meet the Team

Nicholas SalemFounder & CEO

Erich ShaferL1 Service Delivery Technician

Daniel OstrowskiL3 Service Delivery Technician

What Sets Us Apart

Quick Facts

Tools and Technology

Commonly Asked Questions

Who will actually be supporting us day to day?

How do you handle onboarding a new client?

Do you work with businesses outside of Boston?

What industries do you specialize in?

How big is your team?

Verification

Business Entity

Credit Report Results