Blue Zebra

OPPORTUNITY / CHALLENGE

Why does your firm need outbound services? Did you previously handle these needs in-house?

Yes, we used to handle this need in-house.

What was the volume of outbound calls your company was handling per day?

About 70% of the calls are outbound.

What challenge were you trying to address with the service provider?

To help with appointment setting.

SOLUTION

What was the scope of the service provider's involvement?

Appointment setting for a research lab.

Could you describe the service provider's pricing structure and how they billed you?

We are billed monthly.

How did you come to work with this service provider?

We found them through online searches.

How would you assess the service provider's ability to conduct outbound sales calls, generate new business, and handle customer issues?

They are quick and effective.

How much time, in hours, does this service provider save you each month?

Not sure. It saves time compared to what we were doing before, which is just as valuable.

How much money does this service provider save you each month?

I'm not sure.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They leave more time for the researchers to do their work without worrying about appointment setting.

What are the service provider's strengths?

Efficiency.

How can the service provider improve?

Not sure.

How long has your company been working with this service provider?

6 months, approximately.

How much money do you spend annually with this service provider?

$1,000 to $4,999.

OPPORTUNITY / CHALLENGE

Why does your firm need outbound services? Did you previously handle these needs in-house?

We need to use this service to increase our productivity.

What was the volume of outbound calls your company was handling per day?

It's close to 40% and vital to us.

What challenge were you trying to address with the service provider?

Increase efficiency and reduce time and effort.

SOLUTION

What was the scope of the service provider's involvement?

They support use with appointment setting.

Could you describe the service provider's pricing structure and how they billed you?

We have a deal and pay them every 15 days.

How did you come to work with this service provider?

We found them through an online search.

How would you assess the service provider's ability to conduct outbound sales calls, generate new business, and handle customer issues?

This alliance has increased our production and workforce productivity.

How much time, in hours, does this service provider save you each month?

At least $10,000 per month.

How much money does this service provider save you each month?

I'm not sure.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

This alliance has allowed us to be more productive and make ourselves more known in the financial market. We calculated that we have grown our social network follower count and popularity among our customers by 40%.

What are the service provider's strengths?

Blue Zebra is a strong company. They support us in our business growth.

How can the service provider improve?

I think that Blue Zebra is at it's best right now.

How long has your company been working with this service provider?

From January 2014, and it's ongoing.

How much money do you spend annually with this service provider?

$10,000 to $49,999.

OPPORTUNITY / CHALLENGE

Why does your firm need outbound services? Did you previously handle these needs in-house?

Sometimes we need outbound services for work, but not all the time.

What was the volume of outbound calls your company was handling per day?

200 calls.

What challenge were you trying to address with the service provider?

Our goal is to be the best at what we do.

SOLUTION

What was the scope of the service provider's involvement?

Blue Zebra provides everything we need.

Could you describe the service provider's pricing structure and how they billed you?

They bill us through a mobile app.

How did you come to work with this service provider?

I found them through a friend.

How would you assess the service provider's ability to conduct outbound sales calls, generate new business, and handle customer issues?

Their service meets our goals.

How much time, in hours, does this service provider save you each month?

40 hours.

How much money does this service provider save you each month?

$20,000 per month.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

It works great.

What are the service provider's strengths?

They have a lot of strengths.

How can the service provider improve?

No improvements. The service is great.

How long has your company been working with this service provider?

We began in 2006, and it's ongoing.

How much money do you spend annually with this service provider?

$1,000,000 to $9,999,999.

OPPORTUNITY / CHALLENGE

Why does your firm need outbound services? Did you use to handle these needs in-house?

We require these services to serve our customers. We also need it in-house.

How many outbound calls did your company handle every day?

A high volume of outbound calls are handled every day.

What challenge were you trying to address with the service provider?

We wanted to serve the customer.

SOLUTION

What was the scope of the service provider's involvement?

They do telemarketing work.

Could you describe the service provider's pricing structure and how they billed you?

They bill monthly.

How did you come to work with this service provider?

I found them through a friend.

How would you assess the service provider's abilities to conduct outbound sales calls, generate new business, and handle customer issues?

They are good in all elements.

How much time and money does this service provider save you each month?

Maybe $2,000 monthly.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They give a very good service.

What are the service provider's strengths?

It's easy and cheap.

What areas can the service provider improve?

The quality can improve.

How long has your company been working with this service provider?

We have been with them for five years.

How much money do you spend annually with this service provider?

We spend $1,000,000 to $9,999,999.

OPPORTUNITY / CHALLENGE

Why does your firm need outbound services? Did you use to handle these needs in-house?

I use Blue Zebra for my outbound services. We are rapidly expanding and needed the extra help. It was such a great decision. The money invested in them really was worth it. I get quality results. I have tried a few other companies and they were not as efficient as Blue Zebra. They really put their heart and hard work into making my business move smoothly. They promise you results and they definitely deliver. I have been with them for several years now and am looking forward to our continued venture.

How many outbound calls did your company handle every day?

I would say more than 80% of my business consists of outbound calls. We need the lead generation and business contacts. The calls per day vary based on how many people we have working. It also depends on the project. We do require at least a minimum of 250 calls per day from each outbound representative.

What challenge were you trying to address with the service provider?

My goals for partnering with Blue Zebra do not have a cap. We want quality and consistency. They promised that they would work hard and give us results. We got just that. We will continue our partnership with Blue Zebra because they have exceeded my expectations. I have used other companies before and none have delivered the volume and quality as Blue Zebra does for us.

SOLUTION

What was the scope of the service provider's involvement?

Blue Zebra works their behinds off for us each and every day. They have no weak links in their team nor strategy so far. I get at least 250 calls per day per person without fail. My expectations are always exceeded. My business is thriving because of the quality I am provided with Blue Zebra. We are expanding even faster than before. The results are proven. They are a pleasure to do business with.

Could you describe the service provider's pricing structure and how they billed you?

I am billed with Blue Zebra on a monthly basis. They were very reasonably priced. My industry has a huge amount of competition. This drives prices for outsourcing up for us. Blue Zebra was able to negotiate a pay contract that was both reasonable and comfortable for both parties. I did have to pay in advance which was already expected.

How did you come to work with this service provider?

I was discussing the matter of outsourcing with my business partner. He agreed we needed the extra help due to us expanding. During our morning meeting, we decided to look up some customer and business testimonials. We wanted to see what options we had. We came across Blue Zebra and others. Blue Zebra was the best fit for us after we did extensive researching. They offered everything that we were looking for at a great rate.

How would you assess the service provider's abilities to conduct outbound sales calls, generate new business, and handle customer issues?

Blue Zebra's ability to conduct effective outbound sales calls are unprecedented. They really take their job and commitment to it seriously. I get new quality leads on a daily basis. This gives me the ability to generate new clients and business opportunities. Blue Zebra has helped us expand even faster. They are high energy and never fail to deliver. Our customer complaints are at an all-time low. If any occur they are handled immediately and efficiently.

How much time and money does this service provider save you each month?

It is hard to calculate an estimate that Blue Zebra saves me per month. I know they certainly saved me a whole lot of time, energy and money since partnering. The cost of having to hire companies then find out they did not deliver on their word was draining. Draining both mentally and monetary. Blue Zebra has helped my company save more now than we have before.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

Working with Blue Zebra has been a blessing in disguise. I have tried other companies and they did not provide the services that I needed. Blue Zebra was able to give us quality results in a timely manner. The price negotiated was very reasonable, especially for my industry. They do not compare to any other business. I have no cons thus far.

What are the service provider's strengths?

Blue Zebra's strength is hiring professionals. They find leaders. The quality they deliver is unsurpassed. If you hire the best you will get the best. The proof is in the results. Blue Zebra has yet to disappoint me.

What areas can the service provider improve?

I have no recommendation for improvement for Blue Zebra. We have no complaints with them so far. I hope that I will continue to get the outstanding performance that they have always given my company.

How long has your company been working with this service provider?

We have been with Blue Zebra for 3 years now. I am looking forward to a long and prosperous partnership with them for several more years to come.

How much money do you spend annually with this service provider?

$5,000 to $9,999.

OPPORTUNITY / CHALLENGE

Why does your firm need outbound services? Did you use to handle these needs in-house?

We were too reliant on this in-house.

How many outbound calls did your company handle every day?

It was 50 daily.

What challenge were you trying to address with the service provider?

We wanted them to fit in well with our company.

SOLUTION

What was the scope of the service provider's involvement?

Security and reliance on their call services.

Could you describe the service provider's pricing structure and how they billed you?

We make monthly payments.

How did you come to work with this service provider?

We had a careful selection process and eliminated all other choices.

How would you assess the service provider's abilities to conduct outbound sales calls, generate new business, and handle customer issues?

Yes, they are quick to respond.

How much time and money does this service provider save you each month?

They save us over $1,000 monthly.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

Overall, they are very reliable and trustworthy.

What are the service provider's strengths?

They are a big company.

What areas can the service provider improve?

Their prices can improve.

How long has your company been working with this service provider?

We've been with them for three years.

How much money do you spend annually with this service provider?

We spend $50,000 to $199,999 per year.

OPPORTUNITY / CHALLENGE

Why does your firm need outbound services? Did you use to handle these needs in-house?

For convenience. In addition, the business world is increasingly immersed in the digital age and it is important to be up to date to optimize our development. In my house we're all about technology and this is good for our operations.

How many outbound calls did your company handle every day?

About 70 outbound calls per day.

What challenge were you trying to address with the service provider?

To project our company to new levels.

SOLUTION

What was the scope of the service provider's involvement?

Quality and safety when utilizing their customer verification services.

Could you describe the service provider's pricing structure and how they billed you?

It is very nice, we pay them by credit card.

How did you come to work with this service provider?

A colleague recommended it to me.

How would you assess the service provider's abilities to conduct outbound sales calls, generate new business, and handle customer issues?

They are very quick and take their work very seriously.

How much time and money does this service provider save you each month?

I don't know the exact amount of time, but it is a lot. The money saved per month is between $500-$1,000.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

Zebra is the first one I have used, but I love it's quality and effectiveness.

What are the service provider's strengths?

Their security, support, and effectiveness.

What areas can the service provider improve?

If they implemented new products.

How long has your company been working with this service provider?

We've been together since June of 2000.

How much money do you spend annually with this service provider?

$10,000 to $49,999.