What was the scope of the service provider's involvement?
Blue Zebra works their behinds off for us each and every day. They have no weak links in their team nor strategy so far. I get at least 250 calls per day per person without fail. My expectations are always exceeded. My business is thriving because of the quality I am provided with Blue Zebra. We are expanding even faster than before. The results are proven. They are a pleasure to do business with.
Could you describe the service provider's pricing structure and how they billed you?
I am billed with Blue Zebra on a monthly basis. They were very reasonably priced. My industry has a huge amount of competition. This drives prices for outsourcing up for us. Blue Zebra was able to negotiate a pay contract that was both reasonable and comfortable for both parties. I did have to pay in advance which was already expected.
How did you come to work with this service provider?
I was discussing the matter of outsourcing with my business partner. He agreed we needed the extra help due to us expanding. During our morning meeting, we decided to look up some customer and business testimonials. We wanted to see what options we had. We came across Blue Zebra and others. Blue Zebra was the best fit for us after we did extensive researching. They offered everything that we were looking for at a great rate.
How would you assess the service provider's abilities to conduct outbound sales calls, generate new business, and handle customer issues?
Blue Zebra's ability to conduct effective outbound sales calls are unprecedented. They really take their job and commitment to it seriously. I get new quality leads on a daily basis. This gives me the ability to generate new clients and business opportunities. Blue Zebra has helped us expand even faster. They are high energy and never fail to deliver. Our customer complaints are at an all-time low. If any occur they are handled immediately and efficiently.
How much time and money does this service provider save you each month?
It is hard to calculate an estimate that Blue Zebra saves me per month. I know they certainly saved me a whole lot of time, energy and money since partnering. The cost of having to hire companies then find out they did not deliver on their word was draining. Draining both mentally and monetary. Blue Zebra has helped my company save more now than we have before.