Big Rattle Technologies

BACKGROUND

Please describe your company and your position there.

I'm the proprietor and goldsmith at Kanackam, a bespoke jewellery designing and manufacturing firm.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Big Rattle Technologies?

...to help develop an app that will help me keep track of various project inventories and job work.

What were your goals for this project?

...to enable me to have a comprehensive real-time view of stock inventories and delivery timelines on all on-going projects.

SOLUTION

How did you select this vendor?

Having previously worked with Big Rattle Technologies on a few projects, I thought them up to the task.

Describe the project in detail.

This was the brief given to the bigrattle team My team and I should be able to sign up with authentication in place via OTP.

The app requires a fresh login with every launch » Dashboard : The users (my team) can add their assigned client details to order items . Individual user will have their order history, and personalized alerts on their homepage. I should be able to view all the orders »

Calculating Price : The user should get an exact calculated price according to the weight of the metal. Mainly to keep track of Gold and Silver prices for different carat based on todays published market rate.

Notifications and Push messages : When a user marks the product as finished, I should get a notification. If a deadline is missed then too I (as the admin and proprietor) should get a notification.

What was the team composition?

My first few meetings was with the founders of the company and they took my inputs and prepared a flow document and then based on that the wireframe was prepared. Once i approved the wireframe - i dealt with the designer and the android developer.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

This was an app for internal use and we're still using it successfully till date.

How effective was the workflow between your team and theirs?

Our workflow was painless. They kept me informed throughout development. they kept sending me app builds for me to test and implemented the feeedback i sent.

What did you find most impressive about this company?

The fact that they were able to come up with suggestion based on their experience.

Are there any areas for improvement?

Though the timeline were met - i thought that the development could have been faster.

BACKGROUND

Please describe your company and your position there.

I am the co-founder and co-managing director of ADIRO Labs Pvt. Ltd., a design company and social enterprise. We founded Project AASHA, an initiative in the spheres of citizen safety and women empowerment. We’re developing forensic science and evidence collection procedures in India through the implementation of DNA Kits. We want to standardize protocols of DNA evidence collection by providing high-quality products for DNA collection and efficient training modules.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Big Rattle Technologies?

We hired them to develop an app which would serve as a database and intellectual property for our project. We also needed a website for our company.

What were your goals for this project?

We wanted an app with a specific task flow that would be easy for a first-time user to navigate. The app was to be built such that it could later be handed over for hosting to the relevant government authorities if and when they desired. The purpose of the application is to document data when required and to be a tracking system. We wanted a website that would serve as our online identity.

SOLUTION

How did you select this vendor?

I knew one of the founders of Big Rattle Technologies and had heard about their brilliant work.

Describe the project in detail.

They built a website based on the information and visual specs we provided. They also built a mobile app with data documentation and tracking capabilities.

What was the team composition?

We worked with Ashoke (Co-Founder, Big Rattle Technologies), Girish (Co-Founder and Director, Big Rattle Technologies), and other team members.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The outcomes of the project matched our needs exactly. We are very happy with their efforts and their deliverables.

How effective was the workflow between your team and theirs?

The workflow between our teams was fun. We have enjoyed our meetings with their team. They maintain a work environment that allows us to relax while still communicating our requirements in a private session where they pay attention to our project and its each and every need.

What did you find most impressive about this company?

My first interaction with the team was very warm, comfortable, and effective. They received my ideas well, understood and analyzed my needs flawlessly, and worked with me on a daily basis. They are approachable and they work hard to ensure that any issues are resolved as soon as possible. Ashoke, Girish, and their entire team are well-informed on the field that they work in and have ensured that I get my work done in the most efficient way possible.

Are there any areas for improvement?

We developed an efficient product together and we are very happy with their work.

BACKGROUND

Please describe your company and your position there.

I’m the co-founder of SanKash, a travel fintech company that focuses on helping travel brands provide flexible offerings to their customers at attractive interest rates. I am responsible for risk management and revenue generation.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Big Rattle Technologies?

We needed them to develop our loan origination system, along with a proprietary decision engine coupled with full-system architecture to our core system.

What were your goals for this project?

We wanted to launch our digital customer sourcing and onboarding platform.

SOLUTION

How did you select this vendor?

We floated an RFP and they came across as a top contender.

Describe the project and the services they provided in detail.

They conducted analysis and gathered requirements, then designed, developed, and implemented our core platform. They started with business requirements and converted them into system requirements. Working with our business analyst team, Big Rattle Technologies designed user journeys, created wireframes for the frontend, defined system architecture for the backend, and then did coding and delivery.

What was the team composition?

The project team had about six people, including a project manager, a scrum master, a product manager, developers, and a delivery team.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We did about $2.5 million worth of transactions within three months of launch, and the system never went down.

How was project management arranged and how effective was it?

This was a remote project, but it never felt that way. We never missed a deadline.

What did you find most impressive about this company?

They’re open and clear about their work. They’re professional and act as an in-house partner.

Are there any areas for improvement?

No, I can’t think of anything.

BACKGROUND

Please describe your company and your position there.

Rail Europe is the global leader in the distribution of rail travel products. I am the regional manager in South Asia, responsible for all sales and marketing activities in India, Nepal, Bangladesh, Sri Lanka, Pakistan, and Maldives.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Big Rattle Technologies?

The Swiss Travel Pass SuperStar is a marketing campaign aimed at educating and rewarding travel. The campaign is live in India, ASEAN countries, GCC countries, Australia, New Zealand, Brazil, and the U.S. We modify the campaign annually, adding new regions and adjusting programs to suit each market.

What were your goals for this project?

We wanted to ensure that the campaign functioned smoothly and successfully on all digital devices.

SOLUTION

How did you select this vendor?

One of the directors at Big Rattle Technologies was an acquaintance. Fed up of with our previous IT partner, we had a discussion. They had already undertaken a similar project and could successfully eliminate our frustrations. What began as a one-year trial is now an annual contract.

Can you go into detail about the services they provided and the scope of the project?

They've developed a backend that generates reports and improved the UX of our frontend, creating a website that users can easily access on any screen. The campaign is an education-cum-sales program, so combining the two while creating reports is complicated. The Big Rattle Technologies seamlessly and comfortably implements the requirements of each region. We've also partnered them for another minor project.

What was the team composition?

The team is small but effective. We have three developers, plus their director as our main point of contact. I coordinate teams across multiple regions, then share information with Big Rattle Technologies. They deliver the implementation, which I share with my colleagues. 

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Sales have grown and participation has increased across the market. That improves our brand image and recollection.

How was project management arranged and how effective was it?

After our earlier experiences, Big Rattle Technologies is the smoothest ride possible. 

What did you find most impressive about this company?

I'm impressed by their knowledge and understanding. They understand our requirements and the available technologies. It's rare to find an IT team that understands the complexities of the travel industry.

Their timely delivery has also impressed us. Even when we don't give them enough time, they deliver.

Are there any areas where they can improve?

Nobody's perfect, but we can't pinpoint areas for improvement.

BACKGROUND

Introduce your business and what you do there.

I am the founder of two web apps, Equitotal and Zero Admin. They are both apps that help professionals run the administrative side of their businesses. Equitotal focuses on equine professionals, and Zero Admin is more open ended, but is currently focused on chimney sweeps.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Big Rattle Technologies?

We started development three years ago with a company based in the UK, and later realized that what we had built wasn’t fit for purpose. We had to find a new development company to redo certain aspects of the product.

SOLUTION

What was the scope of their involvement?

We started out with a relatively small scope of work, but it expanded significantly throughout the project as we learned about the extent of what was possible. We created two mobile-friendly web apps, and they focused primarily on building out databases on the backend. We had a separate developer working on our frontend, and Big Rattle has worked closely with them to integrate payment providers and create a cohesive project. In another month or so, Big Rattle will be taking over development on the frontend as well.

What is the team composition?

There are about five developers working on the project, and I’m primarily in contact with two other project managers/directors. The development team has been in contact with the developer working on our frontend.

How did you come to work with Big Rattle?

I’ve done a lot of business in India in the past, and a trusted colleague I’d worked with recommended Big Rattle. We didn’t interview any other companies.

How much have you invested with them?

We’ve spent just under $200,000 so far.

What is the status of this engagement?

We started working together over a year ago, and we’ve been in the process of launching the apps over the last 2 months. Our relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re a small company, so working with Big Rattle has allowed us to move forward. We couldn’t be doing this without them. Our old product had a very small number of users, and it’s taken us a year to develop this new product that supports what we were initially looking to create. As I mentioned we’re now in the process of launching the app, and the process has been going brilliantly. The response has been phenomenal so far, especially among users that were on our original product. Inevitably there have been a few minor bugs that have come up during the launch, and they’ve been great about fixing them in a timely manner.

How did Big Rattle perform from a project management standpoint?

They’re very effective and very patient. We’re looking to do a lot more work with them, some of which was started by our former frontend developer. These additional tasks are at various stages of development, and they’ve been very flexible in determining an updated scope that incorporates these tasks. We have Skype calls twice a week to discuss progress and address any issues, which has been a fantastic set up for this project so far.

What did you find most impressive about them?

We haven’t had much experience with other development companies, but when I compare them to the UK-based developer we were working with, they have been much better and much more accommodating. They’re happy to make changes and/or additions even if they’re not already properly scoped out from the beginning. Most importantly though, they have a positive attitude and are great to work with.

Are there any areas they could improve?

I don’t think I have enough experience with other companies to comment on that. As far as I’m concerned, everything has gone very well. I’ve wanted the project to move more quickly at points, but delays have largely been on our end.

BACKGROUND

Please describe your company and your position there.

I’m the assistant VP of online business for Home Credit Finance India (HCIN), which is a financial services company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Big Rattle Technologies?

We hired them to design, execute, and implement our online portal which would help us acquire customers and provide small-ticket online loans.

What were your goals for this project?

The main goal was to have a robust platform built.

SOLUTION

How did you select this vendor?

We went through a tender process in which multiple vendors were called and evaluated on multiple parameters.

Describe the project in detail.

The objective of the project was to develop a frontend where customers could land and complete the online loan application process. The entire processing of the application had to be done online, which required the use of multiple third-party services along the way. This meant that our complex platform had to be intuitively created to ensure a smooth user experience.

What was the team composition?

They assigned a Scrum team which was led by a Scrum master who was supported by a product manager.

RESULTS & FEEDBACK

What outcomes or results can you share that demonstrate progress and/or success?

Ours is still India's only 100% digital lending platform where a customer is fulfilled online.

How effective was the project management?

Such a complex project couldn’t be achieved without robust project management techniques. Big Rattle’s team did a phenomenal job under the leadership of their co-founder and director, Girish.

What did you find most impressive about this company?

What we found most impressive was their adaptability paired with the right attitude.

What tips or recommendations do you have?

They should keep up the good work.

BACKGROUND

Please describe your company and your position there.

We are a non-partisan organization that works towards enabling accountable governance. I have been leading the organization as the Project Director.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Big Rattle Technologies?

We hired them to revamp our entire website, along with the software that we use to capture governance data and display it on the website. They are currently maintaining the site and software for us as well.

What were your goals for this project?

We needed to implement the latest technologies to enhance our website and data management software. The last redesign was completed in 2009, and our project has progressed since then. We wanted to harness current technology and enhance our capacity to maintain and process the data that we collect.

SOLUTION

How did you select this vendor?

We met several vendors and shortlisted Hansa CEquity and Big Rattle, which we found to be the most suitable. Although the initial contract was with Hansa CEquity, it was conveyed from the beginning that Big Rattle would execute the project with support from Hansa. After completion of development, we signed a maintenance contract directly with Big Rattle.

Describe the project in detail.

Please refer to the above points.

What was the team composition?

The key leadership team at Big Rattle was involved, along with their developers.

RESULTS & FEEDBACK

What outcomes or results can you share that demonstrate progress and/or success?

We have continued with them to maintain our website and also develop it further.

How effective was the project management?

They were very supportive and willing to adapt to our needs and requirements.

What did you find most impressive about this company?

They became an integral part of our initiative. They have developed the organization's overall web vision and enhanced it to meet our future needs.

What tips or recommendations do you have?

Be open with your requirements and constraints, and the Big Rattle team can find a way to deliver on them.

BACKGROUND

Please describe your company and your position there.

I am a business analyst and team lead for Kotak Mahindra Bank Ltd.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Big Rattle Technologies?

We hired them to develop Kaypay, our web platform for P2P payments.

What were your goals for this project?

Our goals were to allow customers (including non-banking customers) to register for and use the platform for sending and receiving money from any bank to any bank in a seamless manner.

SOLUTION

How did you select this vendor?

We conducted a detailed assessment including an office visit. We also got references from their earlier clients and held a comparison with other shortlisted vendors on their development skill set, designing skills, and project execution.

Describe the project in detail.

The project started with drafting the business requirement and giving it to them as a basis. They came up with the technical architecture of the platform and completed both the backend and frontend. Next, the designing of the webpages were undertaken jointly with the bank team. Once done, the development of the work started and the usual cycles of UAT, bug fixing, etc was completed. The project ended with the deployment of the platform.

What was the team composition?

They had four people including developers, a team lead, and the founders.

RESULTS & FEEDBACK

What outcomes or results can you share that demonstrate progress and/or success?

It was the first-of-its-kind product in the Indian banking sector. The platform was very unique in its offering and had a good number of transactions to start with.

How effective was the project management?

The project was very effectively executed by Big Rattle. They had timely monitoring of progress and issues, came up with effective solutions for problems we faced, and kept overall track of the entire project, including monitoring slippages.

What did you find most impressive about this company?

The attitude of the team of making the client first and the quality of the development. They also had great project execution and technical soundness.

What tips or recommendations do you have?

Big Rattle is a good vendor to work with and they definitely bring a lot to the table with their experience.

BACKGROUND

Please describe your company and your position there.

I’m the head of digital experience at Hansa Cequity.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Big Rattle Technologies?

Identifying and engaging customers is key to the long-term survival of traditional brick and mortar retail. Our client—a 90-year-old retail icon—was looking for ways to engage with the young and connected fashion shoppers. The opportunity was to build a mobile app that could identify, engage, and recommend products to customers who were in store. By connecting beacons, CRM [customer relationship management], analytics, content, and personalization, we believed we could drive higher levels of engagement for the client.

What were your goals for this project?

The app was intended to drive engagement with customers who had previously shopped with the brand. Our goal was to increase the share of wallet of people who were shopping in the offline and online stores.

SOLUTION

How did you select this vendor?

We’ve had an excellent working relationship with Big Rattle, having worked with many important projects over the years. They decided to dedicate a small, Agile team to help us execute this project.

Describe the project in detail.

The idea of the app came from the need to take the existing customer loyalty program for the brand to the next level. We brainstormed around the possibilities of using data, analytics, content, and custom offers to build a personalization-based mobile app. We worked closely with the Big Rattle team to evolve the app from the concepts we had agreed on with the client.

It was a team effort to plan out the wireframes, the functionality, features, and the possibilities of the iOS and Android platforms, which in the end, brought together customer strategy, design, UI/UX [user interface/user experience], analytics, and data management. Big Rattle was responsible for the entire tech side of the project, from developing the app for iOS and Android to managing approvals, the database, hosting, and other aspects of the development and management of the app.

What was the team composition?

The project team included mobile app strategists, iOS and Android developers, database specialists, testers, and quality assurance experts. We started with a very small team but as the development progressed, the size of the team grew and everything became fluid in order to meet project needs.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The final app was delivered on time despite the many changes that the end client requested. Big Rattle did not flinch at the additional feature requests and UI tweaks, and as always, we had an excellent experience working with them. The client accomplished their goal of rolling out the app on time, to the satisfaction for all concerned.

How effective was the workflow between your team and theirs?

The team dynamics were truly incredible. As with any complex development project, there were moments of doubt and friction but these were resolved quickly and the project moved on smoothly. Messaging apps, email, and face-to-face meetings were the key tools that helped us execute the project successfully.

What did you find most impressive about this company?

The quality of their people and their commitment to doing a good job are very impressive. Big Rattle has a wonderful team that knows the business and is sincere enough to make commitments and deliver the projects that they take on.

Are there any areas for improvement?

We have a long and happy working relationship with them. Any issues that could’ve happened have been managed in the past, so there’s nothing specific that could be improved regarding this project.

BACKGROUND

Please describe your company and position.

I am an executive for Klay Kathaa Studio ceramics

Describe what your company does in a single sentence.

We sell ceramics and workshops 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Big Rattle Technologies to accomplish?

• Increase visibility of the studio
• More econmerce sales

SOLUTION

How did you find Big Rattle Technologies?

Referral

Why did you select Big Rattle Technologies over others?

• High ratings
• Good value for cost
• Referred to me
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

To transition from custom dev website to ready to use e-commerce platform for ease of use , faster turn around and flexibility of dynamic navigation as business needs change fast. 
fully working e-commerce portal 

transition of name server 

introduction of email marketing 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Fully working portal. Successful integration with third party apps for scheduling payment gateway integrated product listings that can be handled on my own now 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes. As urgent as possible. 

What was your primary form of communication with Big Rattle Technologies?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They are very persistent and dependable 

Are there any areas for improvement or something Big Rattle Technologies could have done differently?

None