Big Pixel

BACKGROUND

Please describe your company and position.

I am the Vice President of ComplianceDashboard

Describe what your company does in a single sentence.

ComplianceDashboard is an SaaS platform that oragnizes, tracks, and educates on employee benefits compliance.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Big Pixel to accomplish?

• Custom rebuild of calendaring system
• Logic/algorithms to produce complex custom dashboards
• Proactive email notifications
• Multiple user views, including user, super, and super admin

SOLUTION

How did you find Big Pixel?

Clutch Site

Why did you select Big Pixel over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit

How many teammates from Big Pixel were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We came to Big Pixel with the goal of rebuilding our 12-year old platform from the ground up. Big Pixel was tasked with creating a robust and scalable solution that could handle both the technical intricacies of our service requirements to customers and provide an improved user experience. 

• API Connections
• Improved Security
• Complex, customized dashboards/calendars for 12,000+ client database
• Proactive email notifications
• Content library, with ability for staff to easily add templated material
• Multiple user levels with collaborative functionality

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Complete System Rebuild: Big Pixel successfully rebuilt over 10 years’ worth of code from our previous WordPress-based system into a fully custom software solution. This transition marked a significant technical achievement, improving both system performance and maintainability.
2. Improved User Experience: The new system features a user-friendly and visually appealing interface, making it easier for end-users to navigate while maintaining the necessary complexity on the back end. The emphasis on design and functionality reflects a clear alignment with our original vision.
3. Increased Efficiency: The new custom-built solution has streamlined operations, replacing an outdated system with a more scalable, modern infrastructure. This allows for better handling of processes and data, which improves both performance and scalability moving forward.
4. Enhanced Communication and Collaboration: Big Pixel’s ability to communicate technical complexities in a way that our non-technical team could understand fostered smoother collaboration. This transparency and open communication ensured that progress was aligned with expectations throughout the project.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Despite the project’s complexity, they remained responsive and demonstrated a strong sense of urgency in addressing the challenges we faced. Our project timeline was extended by mutual agreement as the scope of the project changed over time. 

What was your primary form of communication with Big Pixel?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What really set this company apart was how approachable and down-to-earth they were while being experts at what they do. They took the time to explain complicated features in a way that allowed us to make informed decisions and feel confident in the end result. The team's dedication to our brand identity in the UX redesign was also impressive. They didn’t just give us a cookie-cutter design—the new interface is fresh and modern, but also has some fun,quirky Easter eggs along the way. And honestly, they were just a lot of fun to work with. For a long-term, high-stakes project, that made all the difference.

Are there any areas for improvement or something Big Pixel could have done differently?

An area for potential improvement could be enhancing the QA process to ensure an even smoother development process and minimize the need for revisions. Additionally, due to the size and complexity of the project, it may have been beneficial to conduct more thorough investigation into the existing product/code before initiating the rebuild. Overall, the team did a great job, and refining these aspects could elevate their already high standards. 

BACKGROUND

Introduce your business and what you do there.

I’m a research public health analyst for RTI International, a multidisciplinary research firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Big Pixel?

We hired Big Pixel to develop a bespoke mobile application for mindfulness research and activities for a specific community. We were learning more about the community's stressors and different strategies to mitigate those stressors. We wanted to develop an app to help users learn about mindfulness and meditation to counteract stress.

SOLUTION

What was the scope of their involvement?

The application was built from scratch and is available for iOS and Android. We gave Big Pixel an outline of what we wanted to do and gave them our survey questions, videos, audio files, and text. Big Pixel came up with the color scheme and design, and we went back and forth with what was feasible within the confines of our budget. Big Pixel used Figma for the wireframes. 

We wanted the app to have some gamification and to connect to biometric devices. During the research portion, the application had surveys, login screens, directions, and pop-up information about how to sync data from a user's biometric device.

We’re currently in the finalization phase of the project, and are removing the gamification and surveys on the application. We’re going to leave a list of meditations, calming audio files, videos with subject matter from experts in the field, general health tips, and a list of national resources. We plan to disseminate the app to the greater population as an encyclopedia of resources. 

What is the team composition?

We primarily work with David (CEO), a senior project manager, and we’ve met with their head designer. 

How did you come to work with Big Pixel?

We found them through a Google search. We met with about five vendors, but we liked Big Pixel the most out of all of them. We appreciated their working style and felt their system was organic, interactive, and less regimented. We thought they would be a good fit because we were looking for an open and collaborative experience. 

How much have you invested with them?

We’ve invested around $70,000. 

What is the status of this engagement?

We started working together in December 2021, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The project has been broken down into three parts: a pilot study with 10 participants, a main study with 50 participants, and we’re now in the last phase, where we’re going to send it out to the greater community. The initial pilot study had a 100% success rate, and we had a positive response from our participants in the following stage. The application meets our expectations. 

How did Big Pixel perform from a project management standpoint?

The project management hasn’t been perfect, but they’ve generally had good project management. When we explain what we want, they make sure that what they deliver aligns with what we’re looking for. Any issues we’ve encountered have been handled immediately, and everything has been resolved quickly. We communicate over Zoom and email. 

What did you find most impressive about them?

We had no idea how to design an app, and Big Pixel has steered and guided us the whole way to make a beautiful product. We never thought we would end up with something as great and interactive as we have. They love their work, and that shines through. Their design skills are very impressive, and everything is clean. 

We aren’t the easiest client to work with because we haven’t laid out anything clearly on our end, and we go back and forth a lot, but they’ve been successful and manage us very effectively. 

Are there any areas they could improve?

We’ve had to send a few follow-up emails to our project manager, but that’s the only place we think they could improve. 

Do you have any advice for potential customers?

Have an initial discussion about what you want to accomplish, and then take time to devise a plan and write it all down. Be prepared when you meet with Big Pixel and know your endpoint so they know what you’re looking for.

BACKGROUND

Please describe your company and your position there.

We are an interior design, custom drapery design firm with our niche focus on creative custom window design and anything with custom soft-goods (bedding, pillows, re-upholstery, new upholstery, etc). We are a small woman owned business established in 2009 with 4 staff (3 designers and one office manager). Brenda Baxter is the owner/principal designer. We manage each project from concept design through to final installation personally and on-site. A+ BBB, 5 star Google reviews.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Big Pixel?

Big Pixel works closely with Brenda designing an interactive, attractive website that quickly, visually allows our work to project and ultimately sell itself. Big Pixel helps manage the site and are great to respond with any revision needed throughout the year.

SOLUTION

How did you select this vendor and what were the deciding factors?

Approach ability, expertise, listens, very creative, provides great advise regarding this subject matter and explains the process so that it is understandable.

Describe the project in detail and walk through their service package.

Big Pixel has designed and redesigned multiple updated website pages for CDD through the years which has ultimately helped our business grow. We completely rely on their expertise and advise and are not interested in looking elsewhere for this kind of support.

How many resources from the vendor's team worked with you, and what were their positions?

There are two contacts that we email with questions and concerns and the return response is swift and reliable.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our website is a key factor in reaching our client base. The visual and interactive full page design reflects our Company's vibe.

How effective was the workflow between your team and theirs?

Very smooth

What did you find most impressive or unique about this company?

They listen and bounce ideas until it is clear the proposed website design will be perfect

Are there any areas for improvement or something they could have done differently?

We are completely satisfied and have no issues working with Big Pixel.

BACKGROUND

Please describe your company and your position there.

I am the CEO

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Big Pixel, and what were your goals?

We have an ongoing relationship with Big Pixel to craft software solutions and applications for the live music industry

SOLUTION

How did you select this vendor and what were the deciding factors?

I was referred to them by my law firm as the top developer for startups in Raleigh, where I am based

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

To date they have developed two software solutions for us….one provides critical data to Live music venues make better staffing and booking decisions. This is currently in Beta testing, and I anticipate they will begin writing the scalable application within the next 3-6 months once we have proof of concept. We are in the process of researching and writing a comprehensive specification on a platform to connect live music professionals to buyers. This will be presented in several months. Over the past four years Big Pixel has been working with our team to create an application to enhance the live music experience for fans. This is an ongoing project

How many people from the vendor's team worked with you, and what were their positions?

Founder/ CEO, Project Manager, Creative Director various programmers over the products they work on for us

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Big Pixel has met every deadline they have committed to and have been on or under budget every time

Describe their project management style, including communication tools and timeliness.

Prompt, upbeat, easily accessible, think outside the box. Brutally honest when it is needed.

What did you find most impressive or unique about this company?

Our team of now 10 consultants all enjoy a very positive experience working experience. They integrate seamlessly into our team when their services are needed

Are there any areas for improvement or something they could have done differently?

From my perspective I have no tangible complaints. As the CEO of a start up which was truly just a concept when I first approached them 5 years ago, I consider them as an extension of Live! and frankly, I’m very grateful for the patience that they have shown to me aside, develop this company from a concept into a tangible entity.

BACKGROUND

Please describe your company and position.

I am the President of Witherspoon Rose Culture

Describe what your company does in a single sentence.

We install rose gardens

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Big Pixel to accomplish?

• Replace aging customer software
• Add modernized features
• Automations

SOLUTION

How did you find Big Pixel?

• Referral
• Other

Why did you select Big Pixel over others?

• Close to my geographic location
• Great culture fit
• Company values aligned

How many teammates from Big Pixel were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We needed a company to help us migrate from an antiquated customer written software to a monderized database that could allow for mobile access and automations. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

API integration to our Shopify site with order automations
Mobile app deployment for internal users/field tech
AI integration for reporting
UI/UX redesign for usability

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We were handled very well. We had dedicated project managment with very frequent meetings. 

What was your primary form of communication with Big Pixel?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

The owner and key player's commitment to customer satisfaction and billing fairness have been admirable. 

Are there any areas for improvement or something Big Pixel could have done differently?

QA throughness could be improved. 

BACKGROUND

Please describe your company and position.

I am the CEO of Gopher, Inc

Describe what your company does in a single sentence.

Gopher is an on-demand marketplace for services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Big Pixel to accomplish?

• UI/UX Design upgrade
• Set up design system in Figma

SOLUTION

How did you find Big Pixel?

Referral

Why did you select Big Pixel over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Big Pixel were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.
Part 1 - Research 

• Click around in the app as a user to become familiar with the flow and patterns. 
• Start UI/UX evaluation and audit. 
• Supply notes and feedback about best practices and improvement areas as a presentation. 
• Create sample user scenarios to highlight good areas and areas that need improvement. 
• Create a list of possible improvements in a time/need hierarchy. 

Part 2 - Implement 

• Create a new or improved design for the app/product based on insights. 
• High-fidelity design for an important flow, or features, up to 5 screens. 
• Based on the approved design, we will build out a design system for colors, typography, icons, spacing, styles, and common components.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We were given design elements that far exceeded our expectations. Gary created amazing designs, in which we were able to replicated into more screens and user pathways. The work we received was spot on and demonstrated a clear understanding of what we wanted to accomplish with the new design. We received the Figma pages we requested and quite honestly were blown away at the attention to detail.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Prep calls were communicated and executed on time. Follow up calls were communicated and executed on time. Final product was communicated and executed on time.

What was your primary form of communication with Big Pixel?

Virtual Meeting

What did you find most impressive or unique about this company?

The overall quality of the deliverable. After 5 years of working with UI/UX design teams, Big Pixel was by far our best experience.

Are there any areas for improvement or something Big Pixel could have done differently?

N/A

BACKGROUND

Please describe your company and your position there.

Leland Little specializes in the sale of fine high end collectible objects. I am our Director of Operations.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Big Pixel, and what were your goals?

Website and Software Management

SOLUTION

How did you select this vendor and what were the deciding factors?

Referral

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Management of our proprietary software, AWS migration, and new checkout processes.

How many people from the vendor's team worked with you, and what were their positions?

Our primary points of contact are David (owner), PMs Siosiua and Karl, and senior developers Matt and Scott.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Working with Big Pixel allows us to focus on the core principles of our business.

Describe their project management style, including communication tools and timeliness.

Their knowledgeable team has guided us through complex development projects, some of which involved multiple API integrations into our proprietary software. We value our partnership and the level of expertise, service, and support they continue to provide.

What did you find most impressive or unique about this company?

Please see "Describe their project management style, including communication tools and timeliness."

Are there any areas for improvement or something they could have done differently?

N/A

BACKGROUND

Please describe your company and your position there.

I'm the founder of a payment technology company that processes $500,000,000 annually.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Big Pixel, and what were your goals?

We hired Big Pixel to prototype a new project and needed a firm that understood the complexities of our project. We also needed a team that could work quickly according to our timeline.

SOLUTION

How did you select this vendor and what were the deciding factors?

• We wanted to work with a U.S. based firm with U.S. based developers because of the industry we serve.
• We needed a firm that would support the niche we serve without reservations.
• We wanted to work with a like-minded firm.
• We needed a vetted and highly respected firm.
• We wanted to work directly with the team, not a company that outsources.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

• Scope the entire project with sprints that produced a finished feature.
• Write user stories in detail.
• Produce a prototype that will look like the finished product.

How many people from the vendor's team worked with you, and what were their positions?

2 People: -CEO -UX/UI designer

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

• Build prototype in 90 days with detailed walk-throughs.
• Create our branding deck in detail

Describe their project management style, including communication tools and timeliness.

Weekly checkins via zoom with deliverables

What did you find most impressive or unique about this company?

This team cares about working with businesses that they believe will be viable. They take the time to understand the business case of the company.

Are there any areas for improvement or something they could have done differently?

n/a

BACKGROUND

Please describe your company and your position there.

Founder/President

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Big Pixel, and what were your goals?

Building a custom web application

SOLUTION

How did you select this vendor and what were the deciding factors?

Experience

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The scope of the involvement was creating a custom web application for subscription as a service in the education industry.

How many people from the vendor's team worked with you, and what were their positions?

Two reps

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

They delivered a functioning web app. This has led to an increase in revenue and customers.

Describe their project management style, including communication tools and timeliness.

phone, Slack, email, Zoom

What did you find most impressive or unique about this company?

They're customer-focused. 

Are there any areas for improvement or something they could have done differently?

None.