Bamboo Agile

BACKGROUND

Introduce your business and what you do there.

I'm a product manager at a D2C fashion brand.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Bamboo Agile?

We needed to develop a Shopify store solution and a mobile application.

SOLUTION

What was the scope of their involvement?

They were responsible for developing the frontend part of the store. They developed the UI and added some functionality, which was not in place with the Shopify template. We had a solution from the design standpoint and then they implemented it from their frontend point of view.

The second part was to develop an iOS native application which would allow our customers to scan a tag that came with all our clothing. It's basically a piece of paper that the customer scans to see information about the clothing piece they acquired.

What is the team composition? 

I communicated with the frontend developers over time, and if someone had to be replaced (like when they went on holiday) there was always someone else to step up. I also communicated with the project manager, who was responsible for leading our projects. I also communicated with an iOS developer, so 3-4 people from their team in total.   

How did you come to work with Bamboo Agile?

When I came to my company, they were already here. I think one of the founders’ friends knew them very well. It was a word of mouth referral through the founder’s network.

What is the status of this engagement?

They began work in April 2018, four months before I joined the company. They delivered the projects in early 2019 (either January or February) but they remain available on WhatsApp if we have a small question. They always answer quickly.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Because the task was a general implementation, we didn’t set KPIs for them. We’re very happy with their work, though.

How did Bamboo Agile perform from a project management standpoint?

They used multiple channels to communicate. If we had a small question, we reached out over WhatsApp and they replied in less than 15 minutes, traditionally. More formal questions (invoices, payments) were handled by email.

We had a daily call to review the status of all our tasks, which we stored on a task board in Notion. There was a short timeframe on implementing this project, and they did great.

 What did you find most impressive about them?

Compared to one other team we’ve worked with, their communication was outstanding. The other team didn’t see the need to have a daily call, but Bamboo Agile understood that it would help us keep track of everything. They did well from their side responding to our questions.

Are there any areas they could improve?

In the end, I don’t think there was anything they could improve. There was one issue with testing, where we rolled out a new version and there were some issues, but they adopted a new testing technique that allowed them to bypass bad situations in the future. Other than that, there was one small miscommunication about what was to be implemented, which required additional iterations. Neither of these were major issues, however.

Do you have any advice for potential customers?

Keep in touch with them and setup regular meetings so that if you have questions you can quickly discuss with them.

BACKGROUND

Please describe your company and your position there.

I’m the head of media platforms for velcom. We’re a private telecom, ICT, and content service provider in Belarus.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Bamboo Agile?

We choose Bamboo Agile to create a mobile app that would serve as a new communication channel between the company and our clients. It also had to become part of our corporate loyalty management ecosystem.

What were your goals for this project?

We set out to design a new communications channel between the company and our clients.

SOLUTION

How did you select this vendor?

We started working with Bamboo Agile several years ago and still have an ongoing relationship.

Describe the project in detail.

Bamboo Agile proposed a customer-centric design that went beyond mere communication and support functions to include personalized content and services. It also offered an improved UX.

What was the team composition?

We worked with four people from Bamboo Agile, a backend developer, a mobile developer, a project manager, and a QA resource.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The launch of our app resulted in approximately a 30% decrease in voice calls to customer support centers. Because we started gathering more data on users’ online behavior, we were able to offer personalized services, thereby increasing revenue per customer. Customer satisfaction ratings also went up, bolstering our clients’ loyalty.

How effective was the workflow between your team and theirs?

Bamboo agile is a reliable vendor. Their team used the same communication tools we were using internally. They were very flexible and easygoing, as well. It was a great experience working together.

What did you find most impressive about this company?

They were reliable and professional.

Are there any areas for improvement?

No, not that I saw.

BACKGROUND

Please describe your company and position.

I am the CTO of Tandraton Limited

Describe what your company does in a single sentence.

We build apps powered by AI.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Bamboo Agile to accomplish?

Mobile application design

SOLUTION

How did you find Bamboo Agile?

Community Chats

Why did you select Bamboo Agile over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Bamboo Agile were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired a UX/UI specialist from Bamboo Agile to redesign two mobile apps with a focus on simplicity, functionality, and appealing visuals. The entire project was completed within a month. 
Key deliverables included: 

• Refined UX based on competitor analysis, with unnecessary features (like maps and chat) removed
• Redesigned key screens: home, scan, result, object detail, collection, articles, and settings
• Onboarding flow, scan instructions, and paywall integrationConnection to the Kindwise recognition API
• Custom color schemes adapted to each app’s theme and audienceComplete store assets: app icons, 6 screenshots per app, and store descriptions

As a result, their designer successfully created two visually distinct apps tailored to different user groups. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The redesign was completed in just one month, and everything we needed — from UI flows to store assets — was delivered on time.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We were very satisfied with the results.

What was your primary form of communication with Bamboo Agile?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The job was done

Are there any areas for improvement or something Bamboo Agile could have done differently?

Nothing comes to mind.

BACKGROUND

Please describe your company and position.

I am the eCommerce Director of Stussy

Describe what your company does in a single sentence.

Retail

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Bamboo Agile to accomplish?

• QA

SOLUTION

How did you find Bamboo Agile?

Referral

Why did you select Bamboo Agile over others?

• Good value for cost
• Referred to me

How many teammates from Bamboo Agile were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We leaned on Bamboo Agile for all our QA needs. As we launch features often it's important for us to ensure the quality of this code and all features launched as it affects our global sites where every second counts for trading. 

They are a very reliable, thorough, and professional partner. I have been working with them for years now, including at my previous company. 

I'd fully recommend them and happy to continue our partnership with them during the coming year. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

QA tickets

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, very thorough and professional as well as transparent. 

What was your primary form of communication with Bamboo Agile?

Virtual Meeting

What did you find most impressive or unique about this company?

We're impressed with the team's professionalism and technical knowledge.

Are there any areas for improvement or something Bamboo Agile could have done differently?

Not really. 

BACKGROUND

Please describe your company and position.

I am the CTO of MindTitan

Describe what your company does in a single sentence.

MindTitan solves business problems using machine learning.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Bamboo Agile to accomplish?

• maintenance and development of a critical application for one of our key customers

SOLUTION

How did you find Bamboo Agile?

Conference

Why did you select Bamboo Agile over others?

Good value for cost

How many teammates from Bamboo Agile were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Development and maintenance of an enterprise customer support chatbot. 

The deliverables included: 

• a bunch of new features
• core chatbot functionalities
• regular maintenance 
• bugfixing.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• High SLA of the software in question 
• High rate of development speed in building new features

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their delivery was on time, and their developers were very responsive.

What was your primary form of communication with Bamboo Agile?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Good technical talent.

Are there any areas for improvement or something Bamboo Agile could have done differently?

I wouldn't say so.