AppWT Web & AI Solutions (AppWT LLC)

BACKGROUND

Introduce your business and what you do there.

I’m the owner of Heavenly Hands Funeral Concierge, a funeral concierge and consultancy company. We provide funeral pre-planning, emotional and grief support, obituaries, and anything related to funeral services.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with AppWT LLC, Websites and More?

I needed someone to develop our website.

SOLUTION

What was the scope of their involvement?

AppWT LLC, helped us design and develop a business website and made it compatible with mobile devices and handicapped users. The team provided us with maintenance and implemented video functionality and backend security.

What is the team composition?

Our main point of contact was the owner.

How did you come to work with AppWT LLC, Websites and More?

We came across their company through a referral.

How much have you invested with them?

We invested somewhere between $1,100–$1,200.

What is the status of this engagement?

We worked together from August–September 2022.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our engagement style is more word of mouth, but I’m able to see users consistently visit the website, so that’s good enough for me.

How did AppWT LLC, Websites and More perform from a project management standpoint?

They performed well from a project management standpoint, as they strictly adhered to our delivery schedules and budget. We typically communicated through in-person meetings and email.

What did you find most impressive about them?

We were impressed with how the team resolved our issues and strengthen our security from a web development standpoint — they went above and beyond to deliver great solutions.

Are there any areas they could improve?

There was nothing they needed to improve on or do differently, as we thoroughly enjoyed our partnership with them.

Do you have any advice for potential customers?

I would suggest having an in-depth meeting with their team first to talk about your needs and goals. Their team can deliver a complete solution and adhere to your requirements no matter how complex.

BACKGROUND

Please describe your company and your position there.

I am the assistant of BTR Pest Control. We are a pest control company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire AppWT LLC, and what were your goals?

We hired AppWT LLC to build our website and to help with different marketing strategies.

SOLUTION

How did you select AppWT LLC and what were the deciding factors?

We decided to go with this vendor because he was quick to respond, and was able to work with our budget.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had an existing website being hosted with Wix, but it was not the most convenient for us to personalize, did not include any stock images, and many of the features we wanted would have cost extra or simply were not available such as Unlimited Pages.

Altogether we needed a re-design of the website, but every quote we received was about $5K and wanted at least 50% up front. We could afford this, but we are a small business and had already invested a lot in the original design of the website. We were at a family playground in Livonia, and we were talking with Tony Paris as our children and his were both playing, shortly after we found out he is the Owner of AppWT and does websites.

We arranged to have a discussion later that evening in detail via Zoom and did so in length. After speaking with Tony, we found that he offers payments options and his exact words were, "If you are not integrating payment features into the website and are not selling products, just services, you should not pay more than $2.5K at most, and that is depending on how many bells and whistles you want.

After our discussion Tony said he would transfer the website to his server and host it for one flat rate cost each year, he would include emails at no cost with secure access to the inbox, include some additional security features, allow us the ability to edit the website via drag-and-drop like Wix, we would have access to many FREE Marketing features, add modern features, add background videos in the pages, include Organic SEO, and would integrate a photo library into the backend of our website.

Tony gave us a demonstration before us signing anything and especially before transferring our website, of the modern features that would be integrated. The first feature allowed us to see the exact traffic of both visits and unique visitors to our website, from w hich locations, at what times of days, if they were referred by another site, keyword used if referred by a search engine, and tons more.

The second feature then showed us how we could easily edit the Title and Description for each page of our website and see a preview in real-time of how it would appear in search engines, along with suggestions for context, length, etc. as we typed. The third feature was the ability to make our website ADA Compliant by adding tags to images and setting a default tag in case an image

How many people from the AppWT LLC team worked with you, and what were their positions?

We worked with two people, but mainly with Tony. Sometimes information would be sent, or any questions we would ask by email, would be often replied via email by Aaron.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We are getting a lot of compliments about our website, our call volume has significantly increased, our website come up in search engines throughout various cities of the counties we serve, and AppWT is still doing ongoing support for both our marketing and technical needs.

They even consolidated our four separate inboxes into one location for us to manage everything and when we hired more employees, they added them to the website and setup their emails also.

Describe their project management style, including communication tools and timeliness.

They are very wonderful with communication. They get the job done in a timely manner and are always quick to respond. If you have a deadline Tony is wonderful at making sure those timelines are met. Tony and his team's project management style is very professional.

What did you find most impressive or unique about this company?

We loved the personalized conversations with this business. It was nice talking to the same people every time we spoke so we were always all on the same page, rather than dealing with someone different every time we spoke. We appreciated their hard work in marketing our small family-owned business.

Are there any areas for improvement or something they could have done differently?

I would say no. I feel as though this is a very well-rounded company and definitely recommend them to others.

BACKGROUND

Introduce your business and what you do there.

I’m the sole proprietor of Lisa Sedan Service, a long-distance transportation company. My business is similar to a taxi, and our bookings are mostly by reservation only. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with AppWT LLC?

I needed a website that would support my business and incorporate bookings with my Google calendar.

SOLUTION

What was the scope of their involvement?

AppWT LLC has developed my website from scratch, and they’re currently providing hosting and maintenance. They’re also monitoring my reservations and calendar. Additionally, if I need changes on the site, they do it for me. 

The site allows me to approve or reject bookings in just one click — it does everything automatically, including adding bookings on my calendar. 

We’ve encountered problems when Google Calendar did an update, but they immediately fixed the issue so that everything worked fine. They didn’t charge me extra for that. They are ensuring that my website functions correctly.

What is the team composition?

I work with Tony (Senior Web Consultant).

How did you come to work with AppWT LLC?

I found Tony through social media. I called him, and we met in person. He offered his services and told me what he could do for my business. 

How much have you invested with them?

I’ve spent around $2,000.

What is the status of this engagement?

We started working together in September 2020, and it’s ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

I’ve seen a 20%–25% increase in engagement in Alignable, Yelp, and Facebook. Moreover, the calls I receive have increased by 30%. The website is doing what I need it to do. 

AppWT LLC has been helpful in making my business functional and streamlined. They took my old and clunky website and redid it from the ground up. They asked for my vision and requirements, and they transformed that into reality. 

How did AppWT LLC perform from a project management standpoint?

AppWT LLC is fantastic at project management. They’ve also been accommodating and obliged my request to delay my monthly payments until I have my business up and running. 

What did you find most impressive about them?

AppWT LLC listens to me, and they don’t impose their ideas. They make the project work the way I want it to work. Additionally, their cost is half of what other vendors have quoted me. 

Are there any areas they could improve?

I can’t think of anything. They’ve gone above and beyond to satisfy my needs. 

Do you have any advice for potential customers?

Be honest and clear with your goals and expectations, and they’ll make it happen. 

BACKGROUND

Please describe your company and your position there.

I am a permanent makeup artist for Artistic Permanent Makeup, Inc.. I am also a licensed esthetician and owner of Artistic Esthetics, LLC.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire AppWT LLC, and what were your goals?

Our website was created over 15 years ago and had become outdated. Since we didn't have in-house developers to invest in a new website, we hired this team to design and develop a WordPress site for us. By doing this, we were hoping to increase traffic and business significantly.

SOLUTION

How did you select AppWT LLC and what were the deciding factors?

We did a search for online web developers in our area. I wanted someone local that had knowledge of where my customer base is. After interviewing them, we chose this vendor based on their past projects, business knowledge, design skills, and cost estimate.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

AppWT LLC contacted us and conducted a thorough conversation about what my business needs were, expectations for design, and ease of use necessary for our website. They corresponded through email to confirm the project details and provide a timeline for completion and expenses.

Once the website was ready for launch, multiple Skype training sessions were provided to make sure we knew how to use our website.

How many people from the AppWT LLC team worked with you, and what were their positions?

A project manager was our main point of contact throughout the process.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After launching our new website, our business received more inquiry calls than before resulting in doubling our procedure bookings in the first two months.

Describe their project management style, including communication tools and timeliness.

We had frequent emails, phone conversations, and text updates on the progress of the website. These communication tools worked well for us.

What did you find most impressive or unique about this company?

The most impressive aspect of AppWT LLC is how forward thinking they are about the design of the website. They really wanted us to love our website now and long into the future. AppWT LLC truly cares about the success of my business, and it shows in the website they made for us.

Are there any areas for improvement or something they could have done differently?

We had some requests to change some aspects of the visual design. AppWT LLC was very accommodating and timely in our requests.

BACKGROUND

Introduce your business and what you do there.

I’m the team leader of a paranormal team. We go all over Michigan and investigate people’s homes when they think something’s going on. We first investigate the history of the site through genealogy. We then use meters to test out the place and make sure it’s not a high EMF or radiation. From there, we try to see if there’s actually something paranormal in the house, and we give out a report after three weeks.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with AppWT LLC (Websites & Much More)?

We have AppWT LLC (Websites & Much More) or AppWT to help us with our website so people can contact us and see the cases we’ve done. We wanted a layout that included our investigators’ profiles, cases highlighted by year, and book reviews.

SOLUTION

What was the scope of their involvement?

At first, we sat down with AppWT to tell them what we wanted. They built our whole website and made the backend mobile-accessible. Now, when we have a problem or want any changes, we just have to call them and they assist us. They’ve also set up emails for all the team members so we can communicate within us.

What is the team composition?

We work with Tony (Senior Website Developer & Cloud Services Administrator).

How did you come to work with AppWT LLC (Websites & More)?

We knew Tony from our community. He’s very active in our local area, so we went to him and asked if he was able to meet our needs.

How much have you invested with them?

We’ve spent less than $200, including the hosting fee and the set up.

What is the status of this engagement?

We’ve been working with them since November 2019, and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We haven’t had any complaints about their work. We’ve got a nice website, and people are going through it to contact us. Our page pops up right at the top when you search us on Google.

How did AppWT LLC (Websites & More) perform from a project management standpoint?

We communicate through phone calls. We go to their office whenever we have problems, and they’re able to work with us that way.

What did you find most impressive about them?

AppWT is active and always available.

Are there any areas they could improve?

We don’t have any complaints so far.

Any advice for potential customers?

Contact them and tell them what you want. AppWT will try to put it together for you.

BACKGROUND

Introduce your business and what you do there.

I'm the CEO of a dispensary provisioning center.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with AppWT LLC (Websites & More)?

We needed an e-commerce website for our retail store.

SOLUTION

What was the scope of their involvement?

Our engagement with AppWT started with discussions about our business. My industry is very regulated, so we had a couple of things to iron out, and they had to wait a bit before they could start working. Once the state and the city fully licensed us, the team got started on the website immediately. 

Initially, we had sessions where we discussed the design, the calls to action (CTAs) we wanted to implement, and our business goals. I made a PowerPoint presentation of what I wanted the screens to look like, what tools to use, and which applications and APIs we wanted to have inside the website. At some point, we brought in the other companies that we were integrating with to exchange API keys and get their suggestions, but AppWT handled everything else. 

In terms of tools, I preferred to use Jane, an e-commerce platform designed explicitly for marijuana retailers. I gave them the design and tech stack, and they built the website around it. We wanted to integrate three applications: our e-commerce system, POS system, and customer loyalty program. The team made sure the apps were set up correctly and communicated with each other well. Our main goal for the site was to give customers the option to place their orders online and pick them up at our physical store at their convenience.

After they did such a great job on the website, we decided to have them continue doing site maintenance and SEO work. AppWT has also conducted a knowledge transfer and showed us how to do small, low-level processes.

What is the team composition?

I only work with Tony (Owner). He’s a high-level developer and designer.

How did you come to work with AppWT LLC (Websites & More)?

A colleague, who had previously worked with Tony, referred him to me. 

How much have you invested with them?

We’ve spent somewhere between $5,000–$7,000. 

What is the status of this engagement?

We started working together in November 2020, and it’s an ongoing relationship.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

AppWT has been doing such a great job with the website. Tony’s an expert in creating a good site, and he can do everything from coding to SEO. He got us on the top of the Google search rankings — if you type the first four letters of our name, we immediately pop up in the suggestions bar.

We’ve had a lot of customers coming by our store, so their SEO work is definitely working. We don’t have any website statistics yet — it took a while to build the company, so we’ve only been in operation for six weeks. However, we’re satisfied with the results we’ve seen so far.

How did AppWT LLC (Websites & More) perform from a project management standpoint?

Working with him is really easy. In terms of communication, we would either meet in person, talk on the phone, or have a Zoom meeting.

What did you find most impressive about them?

Tony's expertise and experience are just impressive. He finished the website all by himself, and he did an excellent job. He truly delivers results, so we’re looking forward to having a long-term relationship with him. He’s really flexible and accommodating to any changes we need to make — our business is still young, so we're still learning and adjusting as we go along. 

The pricing is also really fair. AppWT was nice enough to give us somewhat of a starter pack, so I know they’re looking out for their customers. Despite the long wait they had to go through initially, they remained available and adapted to the changing timelines.

Are there any areas they could improve?

I can’t think of anything. The team follows through on their promises, so we can’t ask for anything more.

Do you have any advice for potential customers?

At the end of the day, make sure that you know what you want going in and that they’re the right partner for you. It’s definitely a good idea to hire AppWT — they’re a terrific and trustworthy company.

BACKGROUND

Introduce your business and what you do there.

I run a barbecue catering business. I’m the owner.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with AppWT, LLC. (Michigan Websites)?

I hired them to assist with designing and maintaining my site.

SOLUTION

What was the scope of their involvement?

My technical skills don’t allow me to build a website. Tony (Founder & CEO) came in and built the product from scratch. He very consciously added and removed things until we had a website. He gave insights and suggestions as well, augmenting the ideas that I had that he made into a reality. He designed the website so it appealed to different people.

He also assisted with SEO work. With the COVID-19 pandemic, business is way down. He worked to get us on the front page of SERPs so that if people Google barbecue catering in Michigan, I’m the first to pop up. He also set up analytics on the site.

Tony took the lead in getting me on social media as well. I don’t know how to handle that, but he put us on Facebook, Pinterest, Twitter, and more.

What is the team composition?

I mainly worked with Tony.

How did you come to work with AppWT, LLC. (Michigan Websites)?

There’s an annual barbecue competition sanction by the Kansas City Barbecue Society. We were there, and there’s a social aspect to it amongst barbecuers and barbecue lovers. I met Tony there, and we got to talking. We hit him off, and I consider him a friend now. Several months later, I followed up on his offer and went with him.

How much have you invested with them?

I paid small fees for things and a monthly retainer. Tony was great — he didn’t try to nickel and dime me. I likely spent a couple of thousand dollars in the past two years, but I can’t give an exact number.

What is the status of this engagement?

We worked together beginning in September 2018. We finished in March 2019, that’s when the site went live. Since then, he’s helped with maintenance, SEO, and Social Media work.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

There was a significant uptick in business as a result of Tony’s work. The business is seasonal, so when everyone picked up, I fell off of the front page of SERPs. Tony came in and pushed us on social media and pushed us back up SERPs. The fees I paid Tony had a massive ROI. Unfortunately, COVID-19 destroyed the industry but that’s nobody’s fault.

Tony also set me up with a plethora of information from analytics. It’s fantastic what he’s done — he’s increased my company’s visibility and provided me all this information on my visitors.

How did AppWT, LLC. (Michigan Websites) perform from a project management standpoint?

He’s fantastic. He always provided me options on what worked best for me, and he is incredibly flexible and communicative. He’s always there to pick up the phone.

What did you find most impressive about them?

The personal touch sets them apart. They truly care about us and our success. Tony’s incredibly warm, going above and beyond just business.

Are there any areas they could improve?

I have no suggestions — I am perfectly satisfied with their work and communication.

Do you have any advice for potential customers?

I would suggest you go in with a game plan. If you have an outline of what you want and your questions lined up, it makes the process easier. It takes out the guesswork.

BACKGROUND

Introduce your business and what you do there.

I’m a children’s interactive storyteller and director of a couple of musical dance troupes.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with AppWT, LLC.?

My website was being handled by another company, and things weren’t going well.

SOLUTION

What was the scope of their involvement?

There was already a design in mind for the final site. However, the company we were working with before didn’t give it the attention it needed. I used WordPress to make changes, and a virus crept into the site.

At that point, the former vendor didn’t do anything to rid the site of the issue. Once we found Tony (Website Creator, AppWT, LLC.), he designed and provided hosting services for the site. He did a ton of work, migrating the WordPress site to a new system to get it up and running. He’s continuing to support the site.

What is the team composition?

I’m working solely with Tony on this project.

How did you come to work with AppWT, LLC.?

Tony was referred to me by a friend after I made a request for recommendations on Facebook. So, we took it from there.

How much have you invested with them?

For the site, we spent $740. It was worth every penny. 

What is the status of this engagement?

We started working together in November 2019, and the site went live in February 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Running through every category of the site, he kept me informed all the way through the process. Organizing the calendar took the most time. Previously, I listed upcoming events on the site. Now, users can browse a calendar feature on the site. I can make changes easily to the platform. 

How did AppWT, LLC. perform from a project management standpoint?

Even through the birth of his daughter, he gave our account the time and attention it needed. He did an A1 job, and I couldn’t be happier. I was amazed at his knowledge of the website and how to keep them virus-free. We used phone and email to communicate. 

What did you find most impressive about them?

He’s local, which allows us to meet in-person if needed. His expertise is unrivaled. I’ve never met another provider like him.

Are there any areas they could improve?

I can’t think of a thing that could’ve been better. 

Do you have any advice for potential customers?

If you work with him, you’re getting great service and a knowledgeable team. He’ll go the extra mile for you. 

BACKGROUND

Please describe your company and position.

I am the Owner of The Bulk Store

Describe what your company does in a single sentence.

We are a retail bulk food store that specializes in candy among the many other items we sell.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire AppWT Web & AI Solutions (AppWT LLC) to accomplish?

• To fix several issues with our Magento based website that had been been accumulating over the past year that our previous site management company was not able to successfully resolve.
• To make our website more efficient and make additional changes to the catagory and product pages, as well as modify our checkout page.

SOLUTION

How did you find AppWT Web & AI Solutions (AppWT LLC)?

Online Search

Why did you select AppWT Web & AI Solutions (AppWT LLC) over others?

• High ratings
• Close to my geographic location
• Family owned and 24/7 availability

How many teammates from AppWT Web & AI Solutions (AppWT LLC) were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We had several issues with our website that needed to be corrected with the main problems being carding attacks, shipping options to include the Post Office in our checkout page and email notices for receiving orders from our website as well as for tracking information after shipping our orders. There were a great many smaller corrections we needed that were also addressed and resolved.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Within less than 24 hours after receiving our website files and data, all of our major concerns were resolved. We began receiving emails for website orders as they were being placed, packed and shipped, including those now being able to choose the Post Office as a shipping option. The carding problem is assumed to be handled as we cannot test this in any way but simply would have to take action if it ever reoccurs in the future.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered results even faster than expected. They also made several additional repairs, updates and improvements to our website, as they tested and found problems and inefficiencies while working on it.

What was your primary form of communication with AppWT Web & AI Solutions (AppWT LLC)?

In-Person Meeting

What did you find most impressive or unique about this company?

I was most impressed with the passion Tony took towards fixing the problems with my store's website. I felt like Tony was working on my site as if it was his very own. I had engaged with his rep Carla in their website chat box around 11:30pm after finishing my store business that evening. I then called his office and spoke with another rep, Shelby who took more information about my business and website concerns. About 10 minutes later, shortly after midnight, Tony called me back and we talked at length about why I was looking to find a new managemnt company for my store's website. We met the next afternoon at Tony's office and went over details of my major needs. Over the next 24 hours, he was in constant communication with me by phone, text and email to make sure everything was fixed properly and running smoothly. 

Are there any areas for improvement or something AppWT Web & AI Solutions (AppWT LLC) could have done differently?

I cannot think of a single thing to improve the way AppWT has helped me since our acquaintance.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of 2 Cute 2 Eat Cookies, a food and beverage company that makes hand-decorated sugar cookies and other baked goods.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with AppWT Web & AI Solutions (AppWT LLC)?

We needed help building a website that we could maintain ourselves. The site needed to allow users to sign up for classes and order custom cookies.

SOLUTION

What was the scope of their involvement?

AppWT Web & AI Solutions (AppWT LLC) has built our website and handled all the functionality, including features, POS setup, and SEO.

What is the team composition?

We’ve worked with 2–5 teammates from AppWT Web & AI Solutions (AppWT LLC).

How did you come to work with AppWT Web & AI Solutions (AppWT LLC)?

I found them on LinkedIn. I chose them over other options because they had high ratings, were close to my geographic location, had pricing that fit our budget, had a great culture fit, offered good value for the cost, and had company values that aligned with ours.

How much have you invested with them?

We’ve spent less than $10,000.

What is the status of this engagement?

We started working with them in April 2023, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

It only took about a week for AppWT Web & AI Solutions (AppWT LLC) to get our website up and running smoothly. Since launching the new site, we’ve seen increased class sign-ups, more cookie orders, and improved website traffic. Our class sign-ups and cookie orders have doubled, and our website traffic has increased from 10 monthly views to 90.

How did AppWT Web & AI Solutions (AppWT LLC) perform from a project management standpoint?

They’ve overdelivered and exceeded our expectations. We communicate with them through in-person meetings and emails or messaging apps.

What did you find most impressive about them?

AppWT Web & AI Solutions (AppWT LLC)’s team is personable, flexible, and accommodating.

Are there any areas they could improve?

No, there aren’t any.