ALLSTARSIT

BACKGROUND

Please describe your company and position.

I am the Head of Partnerships of DreamX

Describe what your company does in a single sentence.

DreamX is a full-cycle UX/UI design and development company specializing in UX/UI design, UX audits, website and mobile app design, web app design, branding, and more. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ALLSTARSIT to accomplish?

ALLSTARSIT provided Customer Experience (CX) services

SOLUTION

How did you find ALLSTARSIT?

Online Search

Why did you select ALLSTARSIT over others?

We chose ALLSTARSIT after reviewing their case studies on BPO services with major clients.

How many teammates from ALLSTARSIT were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Building and managing a customer support team from scratch that responds to inquiries promptly and professionally, providing support to all users.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes from the project include successfully onboarding top talent in a different time zone, resulting in improved operational efficiency. Additionally, the team's scalability and flexibility allowed us to adapt quickly to changing business needs, contributing to overall project success.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The provider was highly responsive to our questions, needs, addressing any concerns promptly and adapting quickly to changes. 

What was your primary form of communication with ALLSTARSIT?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

From the start of our conversations, They emphasized their focus on working with great talent and building strong processes as the foundation for delivering excellent results. 

BACKGROUND

Please describe your company and position.

I am the CEO of Oak-Tree Technologies

Describe what your company does in a single sentence.

Oak-Tree Technologies builds software and technologies to empower people

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ALLSTARSIT to accomplish?

To build a dedicated team of remote AI experts from scratch.

SOLUTION

How did you find ALLSTARSIT?

Referral

Why did you select ALLSTARSIT over others?

Through a referral

How many teammates from ALLSTARSIT were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our partnership involved several key phases: conducting market research, selecting the target market, recruiting top talent, and ensuring long-term retention.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project led to several measurable outcomes that demonstrate success, including a 30% reduction in time-to-hire and the successful establishment of a dedicated team within the targeted market. Additionally, the quality and performance of the recruited AI experts were a significant success.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was highly effective, with a strong focus on timely delivery and clear communication.

What was your primary form of communication with ALLSTARSIT?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

ALLSTARSIT's team impressed us with their deep expertise and ability to adapt quickly to our needs.

Are there any areas for improvement or something ALLSTARSIT could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Customer success manager of Claspo

Describe what your company does in a single sentence.

Claspo - a powerful popup builder platform.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ALLSTARSIT to accomplish?

• We were interested in expanding our team but were unsure of the best location and country to choose. Therefore, we needed both consultancy services and a reliable provider.

SOLUTION

How did you find ALLSTARSIT?

Referral

Why did you select ALLSTARSIT over others?

ALLSTARSIT was recommended by our partners

How many teammates from ALLSTARSIT were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• General market research of a few countries 
• In-depth research of one selected country 
• Candidate sourcing strategy 
• HR interviews 
• Expert retention

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The consultancy provided by ALLSTARSIT was pivotal in our decision-making process. Their research presented us with intricate data and insightful conclusions, enabling us to form teams tailored to our specific needs.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They possess the skill to cultivate relationships appropriately. We maintain close connections, ensuring all processes are swift and transparent.

What was your primary form of communication with ALLSTARSIT?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What sets them apart is their human approach, catering to both clients and experts. They excelled in building strong relationships while delivering quality service.

Are there any areas for improvement or something ALLSTARSIT could have done differently?

We are quite satisfied.

BACKGROUND

Please describe your company and position.

I am the HR of F-Secure

Describe what your company does in a single sentence.

Large-scale ecosystem of products and services that covers absolutely all needs of the educational market.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ALLSTARSIT to accomplish?

• Improve our customer and technical support services

SOLUTION

How did you find ALLSTARSIT?

Online Search

Why did you select ALLSTARSIT over others?

Nothing special. We found them via an online search.

Describe the scope of work in detail. Please include a summary of key deliverables.

Enhance our customer service operations and improve customer satisfaction in different time zones

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Improved customer satisfaction rates and efficiency by two times.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was exceptional, consistently delivering on time and responding promptly to our needs.

What was your primary form of communication with ALLSTARSIT?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We've been impressed by their big commitment to customer satisfaction.

Are there any areas for improvement or something ALLSTARSIT could have done differently?

Time will show. We are working together one year only.

BACKGROUND

Please describe your company and position.

 I am the CEO of an advertising & marketing company 

Describe what your company does in a single sentence.

Full cycle marketing platform

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ALLSTARSIT to accomplish?

• We required dedicated teams trained to provide technical support.

SOLUTION

How did you find ALLSTARSIT?

Online Search

Why did you select ALLSTARSIT over others?

• High ratings
• Good value for cost
• Company values aligned

How many teammates from ALLSTARSIT were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Through comprehensive support services, we wanted to guarantee that our business excels in delivering exceptional assistance to the customers.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Improved efficiency, cost savings, increased customer satisfaction, and streamlined processes.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The provider smoothly managed the process and established a support team to assist with the company's business activities.

What was your primary form of communication with ALLSTARSIT?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They've created a customized offer for us, considering our specific needs and budget.

Are there any areas for improvement or something ALLSTARSIT could have done differently?

Not that I could think of right now

BACKGROUND

Please describe your company and position.

I am the Marketing manager of Spendbase

Describe what your company does in a single sentence.

"Spendbase is the one-stop shop for optimizing your spending on cloud and software subscriptions. "

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ALLSTARSIT to accomplish?

• We faced a significant challenge in hiring engineering talent due to our rapid company growth. Unable to meet our hiring demands internally, we opted to seek additional support from outsourcing/outstaffing companies. After careful consideration, we chose to partner with ALLSTARSIT.

SOLUTION

How did you find ALLSTARSIT?

Referral

Why did you select ALLSTARSIT over others?

• High ratings
• Great culture fit
• Good value for cost

How many teammates from ALLSTARSIT were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Engaging an outstaffing partner to build an additional team is a wise decision when time and financial resources are limited. This was our situation when we urgently required a team of developers in Eastern Europe. Depending on the circumstances, it proves to be a beneficial solution. Our experience with ALLSTARSIT has been consistently professional.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

"We cannot disclose the exact statistics, but we were ahead of schedule and exceeded our expectations."

Describe their project management. Did they deliver items on time? How did they respond to your needs?

"In general they have consistently adhered to the schedule.They maintain open communication regarding any potential challenges."

What was your primary form of communication with ALLSTARSIT?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

"They foster a strong team atmosphere where our feedback, advice, and input are taken seriously. They quickly grasped our vision and effectively fulfilled it."

Are there any areas for improvement or something ALLSTARSIT could have done differently?

"Nothing comes to mind. We’ll continue to work with them in future"

BACKGROUND

Please describe your company and position.

I am the Business assistant of Newoldstamp

Describe what your company does in a single sentence.

Newoldstamp is an email signatures marketing platform that turns every employees'​ email into a powerful marketing tool.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ALLSTARSIT to accomplish?

• ALLSTARSIT provided staff augmentation services, including engineers and QA specialists.

SOLUTION

How did you find ALLSTARSIT?

Online Search

Why did you select ALLSTARSIT over others?

Good value for cost

How many teammates from ALLSTARSIT were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

It all began with us sharing our ideal candidate profile and the team capacity we required. The ALLSTARSIT team conducted thorough research, and based on the findings, we determined the markets where we could potentially hire the team.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

In just two months, ALLSTARSIT assembled a team of engineers and QA engineers, predominantly consisting of senior professionals. Each member not only exhibits strong technical expertise but also seamlessly integrates into our company culture.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Before making any hires, ALLSTARSIT conducted thorough research to assist us in selecting the optimal market for recruitment. Team members at ALLSTARSIT consistently exhibit enthusiasm in sharing their expertise and optimizing work procedures.

What was your primary form of communication with ALLSTARSIT?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

In addition to cost-effectiveness, ALLSTARSIT proved to be a great partner for us. They grasp our requirements well, and our success is mutually beneficial for both parties.

Are there any areas for improvement or something ALLSTARSIT could have done differently?

-

BACKGROUND

Please describe your company and position.

I am the BDM of PlagiarismCheck.org

Describe what your company does in a single sentence.

We are a modern software to save instructors' time and help students succeed academically by checking texts for originality

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ALLSTARSIT to accomplish?

• Primary goal was to enhance our customer service

SOLUTION

How did you find ALLSTARSIT?

Online Search

Why did you select ALLSTARSIT over others?

• High ratings
• Good value for cost

How many teammates from ALLSTARSIT were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

ALLSTARSIT assembled a proficient support team to handle customer inquiries, complaints, and support requests, seamlessly aligning with our brand's voice to deliver consistent and personalized customer interactions.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

I can highlight key deliverables such as swift customer response, precise order processing, streamlined inventory management, and accurate data entry.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

ALLSTARSIT showcased remarkable project management expertise by consistently meeting deadlines and promptly addressing evolving needs. Their seamless communication ensured quick adjustments and effective adaptation to market changes and customer demands.

What was your primary form of communication with ALLSTARSIT?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

ALLSTARSIT evolved into a true strategic partner committed to our growth. Our partnership resulted in significant cost savings as we reduced the need for hiring local teams. Their remarkable capacity to grasp our distinctive business needs and tailor their strategies accordingly was truly commendable.

Are there any areas for improvement or something ALLSTARSIT could have done differently?

No area of Improvement

BACKGROUND

Please describe your company and position.

I am the Сustomer Success Manager of Reliex

Describe what your company does in a single sentence.

Atlassian Platinum Marketplace Partner that provides Jira tools and add-ons for managing teams and organizing their workflows productively.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ALLSTARSIT to accomplish?

• Initially, we engaged ALLSTARSIT to augment our internal development team.

SOLUTION

How did you find ALLSTARSIT?

• Online Search

Why did you select ALLSTARSIT over others?

• High ratings
• Referred to me

How many teammates from ALLSTARSIT were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our collaboration with ALLSTARSIT significantly enhanced our development capabilities. The process began with ALLSTARSIT gaining a comprehensive understanding of our requirements. The ALLSTARSIT team consistently provided candidates within the specified timelines, enabling us to swiftly onboard the additional talent we required.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They provided full-time resources who seamlessly integrated with our in-house development team.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their responsiveness and commitment to fulfilling our hiring needs streamlined the entire process, making it both smooth and efficient.

What was your primary form of communication with ALLSTARSIT?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their collaboration approach is both transparent and efficient. The speed at which they could identify and present candidates with precisely the skills we needed was impressive.

Are there any areas for improvement or something ALLSTARSIT could have done differently?

No

BACKGROUND

Please describe your company and position.
I am the CEO of Linecore
Describe what your company does in a single sentence.
We create websites and mobile apps that enable our clients to communicate their strategic vision, strengthen their brand, and win more business.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ALLSTARSIT to accomplish?

• Our goal was to enhance our software engineering team through the staff augmentation solution.

SOLUTION

How did you find ALLSTARSIT?
Online Search

Why did you select ALLSTARSIT over others?

• High ratings
• Close to my geographic location
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from ALLSTARSIT were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
I had to expand my engineering team to address an increasing backlog caused by a high workload. We started with a few developers, slowly growing into a few teams.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?
I shared the job descriptions for the talent we were seeking with ALLSTARSIT's recruiters and had discussions about our tech stack and roadmap. In return, they presented me with a substantial pool of high-quality candidates. I believe this is the crucial reason we filled the positions swiftly.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
We conduct phone meetings and maintain a regular reporting system. Their excellent communication skills have ensured that we haven't encountered any issues.
What was your primary form of communication with ALLSTARSIT?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?
Our results and quality have significantly improved with ALLSTARSIT compared to our previous supplier.
Are there any areas for improvement or something ALLSTARSIT could have done differently?
No