Thrive Internet Marketing Agency

BACKGROUND

Introduce your business and what you do there.

I’m the operations lead at a custom software development company. We develop mobile apps and websites for other businesses and entrepreneurs. I manage our marketing and client accounts.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Thrive Internet Marketing Agency?

When the COVID-19 pandemic hit, there was a lull in the number of investors in software development. When things started to pick back up again, we wanted to make sure we were reaching the right customers. Our leads were all over the gamut, and we needed help optimizing our website, SEO, and content to ensure we were reaching an audience that was a good fit for our company.

SOLUTION

What was the scope of their involvement?

We first discussed the problems we faced with a Thrive Internet Marketing Agency sales representative. We filled out an intake form describing our existing client base and our desired future client base. They researched and came back to us to discuss targeted keywords for different projects and development languages. 

Then, they connected us with an account manager. We gave them access to our website and analytics. From there, they began cleaning our indexing, publishing content, and optimizing SEO. They’ve helped us optimize our landing pages and are now working on the navigation menu. They continue to chip away at optimizing the content on our different pages.

Thrive Internet Marketing Agency has also provided Google Ads support. We’ve gone through another intake process to show them our existing ads. They’ve A/B tested our ads and continue to optimize them. They’ve written ad copy themselves.

What is the team composition?

Our main contact is Marizanne (Senior Account Manager), and we also work with SEO and PPC specialists. We’ve also worked with a sales representative and an onboarding specialist to ensure that their team had access to the accounts they needed and that we were taken care of.

How much have you invested with them?

We’ve spent around $50,000.

What is the status of this engagement?

We started working together in the winter of 2021, and our engagement is ongoing.

How did you come to work with Thrive Internet Marketing Agency?

We found them on Clutch after researching SEO agencies. We’d been working with a prior company that got bought out and transitioned us to a new account manager; we didn’t feel like we were getting the same level of service, so we stepped away from that agency. 

When I came across Thrive Internet Marketing Agency, it seemed like they would be a good fit for us. I was able to share with them that we felt we were missing touchpoints in our last relationship.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

What’s most important to us is that the quality of our leads has been so much better since we started working with Thrive Internet Marketing Agency. We used to sift through a ton of spam of contacts who weren’t ready to hire a custom software development shop; now, we’re getting leads that are much more likely to convert.

Our organic site traffic has increased significantly; we’re also getting more clicks and impressions. Our keyword rankings are also improving. There was a big jump in rankings at the start of the project, and now we move up 4–5 positions each month. The cost per conversion (CPC) is about half of what we paid for prior ads we’ve run. Within the first month of receiving Thrive Internet Marketing Agency’s PPC support, our ads have an 8% click-through rate, which is really good.

How did the company perform from a project management standpoint?

Our account manager has been incredible. Marizanne is really communicative and available. She’s good at communicating timeframes. For example, if we’re expecting certain flags to come out, she’ll let us know if they’re going to take longer or if they’re ready sooner. She’s also been transparent and helpful in explaining some of the reasoning behind their SEO and PPC strategies. 

We mostly communicate through email and have bimonthly check-ins via Zoom. There’s also a dashboard where we can see most of the analytics. The budget has been great; that’s been a non-issue.

What did you find most impressive about them?

They really care about the quality of the work that they’re putting out; they want it to have a long-term impact on SEO and the client’s business. Some agencies will just put up blogs with a bunch of keywords, but Thrive Internet Marketing Agency has focused on the structure and indexing of the pages. This has created a lasting impact on our site that I know will remain, even if we part ways at some point in the future. They’ve done a really great job.

Are there any areas they could improve?

No, honestly.

Do you have any advice for future clients of theirs?

Don’t be afraid to ask questions. Also, take the time to evaluate your business and desired customer base; this will help Thrive Internet Marketing Agency get you in front of the right audience.

BACKGROUND

Please describe your company and position.

I am the Owner of (a/an) Healthcare

Describe what your company does in a single sentence.

We sell surgical instruments and equipment.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Thrive Internet Marketing Agency to accomplish?

• To improve our keywork ranking on the internet so more customers could find us

SOLUTION

How did you find Thrive Internet Marketing Agency?

Referral

Why did you select Thrive Internet Marketing Agency over others?

• Referred to me
• Other

Describe the scope of work in detail. Please include a summary of key deliverables.

Thrive was hired to increase our prescence on the internet in searches. They have done this through SEO work, getting our keywords to rank higher. They also did an audit of our website and identified changes that needed to be made to improve user experience and also to help us get ranked higher in google searches.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• I have looked at how our keywords ranked before and after we started
• How much did our online sales improve
• How much more traffic did we get to the website before and after working with Thrive

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, they are always very responsive and do what they say they are going to do. If I have a question, they get back to me.

What was your primary form of communication with Thrive Internet Marketing Agency?

• Virtual Meeting
• Email
• Messaging App

What did you find most impressive or unique about this company?

They keep me working with a small team so they get to know my company and what I am trying to accomplish rather than always working with somebody else.

Are there any areas for improvement or something Thrive Internet Marketing Agency could have done differently?

No I don't think so.

BACKGROUND

Please describe your company and position.

I am the Marketing Director of Grow Strong Industries

Describe what your company does in a single sentence.

Founded in 2002 by a group of California medical growers frustrated with low quality equipment designed by manufacturers that were out of touch with a grower’s needs. Grow Strong Industries formed a team of botanists, engineers and medical growers to make the best grow equipment in the world. Our products quickly became the benchmark of quality and innovation, amassing an industry-best 24X Gear of the Year Awards.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Thrive Internet Marketing Agency to accomplish?

• Fix Amazon product listings and other account issues
• Improve Amazon Ads

SOLUTION

How did you find Thrive Internet Marketing Agency?

Online Search

Why did you select Thrive Internet Marketing Agency over others?

Good value for cost

What was the size of Thrive Internet Marketing Agency’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Thrive has helped us get our Amazon account back in working order by managing our account directly. They have successfully fixed listings that we were unable to fix. They have been able to identify key issues, improve SEO, and help us resolve major listing setbacks with their experience and work. They have also made a huge improvement to our ads. The improvements to our ads has allowed us to grow faster while keeping our ROAS within our goals.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• ASINS Blocked
• ROAS

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Thrive Internet Marketing Agency has delivered on time and handled our project management well. There were times in the beginning where we lost time due to inconsistent project tracking and communication, but that has been resolved with a new project manager and working closely with our primary contact.

What was your primary form of communication with Thrive Internet Marketing Agency?

Virtual Meeting

What did you find most impressive or unique about this company?

Experience with Amazon

Are there any areas for improvement or something Thrive Internet Marketing Agency could have done differently?

Use better system for project tracking (like Asana)

BACKGROUND

Please describe your company and position.

I am the CEO of Omega Safety Training, Inc.

Describe what your company does in a single sentence.

Occupational Safety Training and Safety Consulting Services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Thrive Internet Marketing Agency to accomplish?

• Develop Intuitive Website
• Manage SEO
• Provide Continuing Support

SOLUTION

How did you find Thrive Internet Marketing Agency?

Referral

Why did you select Thrive Internet Marketing Agency over others?

Referred to me

What was the size of Thrive Internet Marketing Agency’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Thrive first developed our existing website in a manner that would facilitate a great user experience from the minute they found us. The listened to what our needs were and worked with us to fine tune the website to work the way it needed to. Thrive further ensured our clients would find us by managing our SEO properly with gains month over month, year over year. This is an ongoing service; they're doing a great job. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Design Template and Proofing Concept
• Identifying Relevant Keywords & SEO Strategy
• Increase in sales month over month year over year

Describe their project management. Did they deliver items on time? How did they respond to your needs?

When we initially enlisted services from Thrive communication and response with very quick. As Thrive has grown the response time has slowed a little but they still complete the task and within agreed times. Nothing of major concern and when the response is received it is detailed.

What was your primary form of communication with Thrive Internet Marketing Agency?

• Virtual Meeting
• Email
• Messaging App

What did you find most impressive or unique about this company?

Flexibility to work out issues we are having and ability to trouble shoot issues.

Are there any areas for improvement or something Thrive Internet Marketing Agency could have done differently?

not at this time.

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of Noble International

Describe what your company does in a single sentence.

Noble Internationa is a patient training and onboarding company that works with pharmaceutical and biotech companies to provide patient products and services that encourage therapeutic treatment adherence.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Thrive Internet Marketing Agency to accomplish?

• Redesign company website to better communicate value proposition to targeted market segments.
• Implement SEO strategy to improve Google search rankings with targeted segments.

SOLUTION

How did you find Thrive Internet Marketing Agency?

Online Search

Why did you select Thrive Internet Marketing Agency over others?

High ratings, Great culture fit, Good value for cost, Company values aligned

What was your primary form of communication with Thrive Internet Marketing Agency?

Virtual Meeting, Email or Messaging App

Describe the scope of work in detail. Please include a summary of key deliverables.

We worked with Thrive to update the overall design of the Noble web site to better communicate our value proposition to many different customer segments within the pharmaceutical and biotech industries.

They did an excellent job of working with our marketing team to update the structure of the site along with the design and layout of the pages. In addition, they regularly with our team on additional updates to the site for things such as gated content. Finally, they have done an amazing job helping us improve our SEO rankings.

At the start of the project, we were on pages 3-5 of Google searches for our key categories. We are currently on page one for all of our key categories. They do a great job on monthly maintenance/management of our SEO marketing.

They do a great job of staying on budget and on schedule for the initial web site redesign and all subsequent requests.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• SEO results have improved from page rankings of 3-5 to page 1 for all of our key product/service categories
• We have seen a significant increase in unique visitors, page views, session durations, # of sessions indicating that the site redesign is attracting new customers and they are actively engaged in the site content.
• Reduction in bounce rate. Our bounce rate is at its lowest level in 4 years. Customers are coming to our site and engaging with an intended purpose.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Thrive did an excellent job of re-designing the site to our expectations. They worked with our marketing team on the layout and overall aesthetics of the site and regularly made recommendations on improvement opportunities. They did a great job of delivering on time and on budget.

In addition, they support with SEO has been invaluable in improving the performance of our site. Lastly, Malini does a great job with monthly reports and meetings on SEO performance and other additional web site updates that we request from Thrive.

What did you find most impressive or unique about this company?

Their customer service is outstanding. They always maintain a positive and professional outlook. They are very flexible and accommodating to changes. In addition, they are open with suggestions for improvements that can be made with the site performance and SEO initiatives. They are a tremendous team to work with!!

Are there any areas for improvement or something {provider_name} could have done differently?

No, they have been outstanding in all areas to work with.

BACKGROUND

Please describe your company and your position there.

I am the CEO of a charter boat company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Thrive Internet Marketing Agency, and what were your goals?

We hired Thrive to help with SEO and PPC. We wanted to increase or SERP while maintaining all of her current top ten key words. Additionally, we wanted our PPC campaigns to earn a minimum of 50% ROI.

SOLUTION

How did you select this vendor and what were the deciding factors?

We interviewed 4 companies that were ranked in the top 10 at the time for SEO and PPC. Thrive's proposal and strategy seemed to be the best. Even though the costs were at the higher end.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

In the beginning they requested all of the key words that we determined that were important, some what important and lease important. Our website was optimized and there were Google Ad campaigns built. After 6 months, Thrive determined that they couldn't fully optimize my website. I tried to integrated my booking service provider and Thrive to build a website that would work for both agencies. All seemed well, until Thrive stated that Google Algorithms were affecting my SERP, while my competitors SERP remained consistent.

How many people from the vendor's team worked with you, and what were their positions?

They had an account manager, an SEO specialist and a PPC specialist I worked with regularly.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

• We’ve lost all of our top 10 key words that we deemed important and did not want to lose.
• Zero (0) top ten priority key words were gained.
• Our visibility score has dropped more than 50% from its peak.
• After of year with Thrive our SEO performance was significantly worse that when we started.
• Of the six months of PPC services only two months did we reach our targeted ROI of 50%.

Describe their project management style, including communication tools and timeliness.

Monthly meetings were held, but the SEO manager microphone rarely worked. It was consistently the same story monthly, Google algorithm is preventing growth, the new website was consistently blamed, but the only solution was give it time. Six months after the launch of the new website, we should have seen an upward trend, but we continued to freefall. I struggled every month to get access to blogs for review.

What did you find most impressive or unique about this company?

I found that the reviews don't support reality.

Are there any areas for improvement or something they could have done differently?

Lots of bait and switch. Never once did they take accountability for their poor performance.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a tree services company. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Thrive Internet Marketing Agency?

Our company’s SEO results were tanking, and we were looking to hire an agency to turn that around. Our company needed someone to change things quickly, so we hired Thrive for SEO and PPC services.

SOLUTION

What was the scope of their involvement?

They were supposed to perform SEO and PPC services. 

What is the team composition?

We worked with Claire (Account Manager), Steven (SEO Specialist), Matt (President & Founder), Gavin (PPC Strategist), and another sales representative. There were also a few other people that were in the initial meeting. 

How did you come to work with Thrive Internet Marketing Agency?

We did due diligence and looked at a lot of companies. After talking to the sales representative at Thrive, we were comfortable with how their pricing and hours were set up. We also decided to move forward with them because they told us they could front-load all of the work and put in more hours upfront to rework our website and internal linking structure. 

How much have you invested with them?

We spent around $24,500.

What is the status of this engagement?

We worked with them between February–August 2022.

RESULTS & FEEDBACK

How did your relationship with the vendor evolve?

Our first Zoom call had between 6–8 people, which was worrisome on our end because of the pricing structure. We believed we were paying for all of their time and knew we would never see half of them again, but we decided to move forward because we wanted to solve our problems. We had a few calls with Claire and Steven and started to get a bad feeling about the engagement.

We asked a few questions about what was happening on their end, and they seemed not to have any accurate information, which was another sign that something was wrong. We had monthly meetings with Steven and Claire, and every single month, it seemed like no progress was made even though they were telling us that things were being done.

By roughly the fourth month, we only had one blog post, and we had spent around $20,000 at that point. We offered to buy more time and raise the price, and they said that wasn’t what they needed from us. Our business is very seasonal, and the employees at Thrive were trying to convince us that an uptick in business during our traditionally busier months was from their work, which we knew wasn’t right. There was no difference in business from year to year, just from month to month, because it was the season that people needed us.

Because of the confusion of deliverables for blog posts, we emailed Matt, who’s  assistant called us and offered us 50% off for a month.  We accepted it but still header extremely uneasy feeling.

Thrive wouldn’t listen to our input and what we were trying to tell them. They also made promises listing our company in full on Yext, which they never did. We had to spend money to restart our Yext account when that should have been included in their services, because they said they were doing it.

When we finally went to them and asked for hard metrics and how many links they had garnered for the money we’d spent, they sent us a spreadsheet which perhaps inadvertently contained the “first seen” column indicating that roughly  95% of the +/- 225 links had been established before we signed up to work with Thrive.  In other words they were trying to take credit for links that were in existence before we started working with them.

Our prior concerns over 5 months were finally confirmed, and we felt so disheartened about the lost time and revenue.  We emailed the CEO Matt at that point, and asked for some money back, and they flat out refused.

Describe the impact this engagement has had on your business.

We were told that at least seven blog posts were being worked on, but we only saw three after five months of working together. The whole experience was so entirely unpleasant that we can’t come up with a single good thing about working with them. It feels like we’ve been stolen from.

We would have been willing to pay twice the amount we paid if they had just given us anything that signified the engagement was working. We expected honesty and technical competency out of the engagement, and we feel like we didn’t get that.

The amount of time lost has been huge and likely cost our company well over $500,000.

How was project management handled?

We communicated via Zoom, phone calls, and Google Meet.

What advice do you have for clients with similar needs to yours?

If you care about the success of your business, don’t hand its online marketing to Thrive. We wouldn’t ever recommend them.

Company Responses

The service provider responded on February 27, 2023.

We apologize that you aren’t completely satisfied with our services and we appreciate your feedback. In late September, we did a thorough review of your account and found that we had executed our strategy as planned and helped improve your site load time, core web vitals and keyword rankings for high-value, non-branded terms related to your industry. We then sent you a 1,400+ word email on Oct. 4 outlining – in detail – all the work we did on your account. In the email, we included four comprehensive reports that outlined our work/time spent on link building, keyword rankings, SEO and Yext. The comprehensive email listed everything we did between May and August and included a combined 56 bullet points that clearly showed we had a plan in place and were executing it. We told you on a call that based on our findings, we would not issue any refund and we stood by our work. We also encouraged you to review the email and reports we sent you and pushed you to set up another call with us to go over it. SEO is a long-term investment. Unfortunately, work today doesn’t always mean results tomorrow. If you have any more questions or concerns, we would be more than happy to discuss your situation further. Feel free to call me at 817-642-9686. – Josh Gazelka, Thrive Director of Account Management

BACKGROUND

Introduce your business and what you do there.

I’m a director for a nationwide B2B painting contractor.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Thrive Internet Marketing Agency? 

We were looking for a partner who could help us produce videos and manage advertising for our YouTube channel.

SOLUTION

What was the scope of their involvement?

Initially, we wanted to engage a partner to help with our YouTube channel. However, the partnership evolved once we started talking to Thrive about SEO. During our introductory call with Blake (Marketing Consultant), it was evident that he knew his stuff. Blake helped us determine that YouTube marketing wasn’t the right avenue to spend our budget. 

We talked about local SEO, and Blake explained how their team could help with our SEO strategy. Then, Blake introduced us to another team member who was well-versed in SEO and facilitated a call where they explained their local SEO methods. 

After the call, we went back and did our research to ensure their SEO met the standards they claimed, which it did. They came up at the top of search results, which impressed us, so I got back in touch with Blake and asked them to help. 

Then, they developed SEO, PPC, and content strategies that they shared with us. The team helped us determine that we should hold on increasing our social media advertising efforts, so we’ve been focusing exclusively on SEO and PPC with Thrive. I’ve been doing SEO and PPC for our company for about 20 years, so I had a pretty good idea of which keywords to pursue. 

After advising the team on which keywords we did and didn’t want to pursue, and supplying them with a list of “maybe” words, Thrive conducted more keyword research on their own. They also assessed our website, which had a lot of blogs and overall content, which they’ve helped us improve.

With Thrive’s help, we’ve dramatically revamped our content and are on our fifth website redesign. They’ve rewritten some of our existing content to make it more appealing to search engines. They’ve also helped us develop content for location-specific SEO so that nationwide users can find us more easily.  

Regarding our website, they’ve helped us revamp the layout by creating a new WordPress template and revising our web pages to incorporate the new design and improve the UX. 

What is the team composition?

Aside from Blake, we’ve worked with a project manager, a PPC manager, and an SEO manager at Thrive.

How did you come to work with Thrive Internet Marketing Agency?

I found Thrive online and reached out to Blake, who was very knowledgeable, professional, and friendly. 

How much have you invested with them?

We invest approximately $100,000–$200,000 in their services annually. 

What is the status of this engagement?

We began working with Thrive in June 2021, and the partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Thrive has delivered some excellent results, and our site traffic has undoubtedly increased. Since working with them, we’ve seen a 40%–50% uptick in leads, and our leads have been 70%–75% more relevant. 

We worked with another SEO company before Thrive; our bounce rate was at 35%, but it’s gone down significantly since our partnership began, which has been key. Our website also flows much better, and users spend 200% more time on our site than before. They’ve helped us boost user engagement; now, users are answering calls to action and filling out contact forms.

As for keywords, I don’t have specific metrics because we have so many, but they’ve definitely improved. Over the past 15 years, we’ve worked with 10 SEO agencies who’ve ranged in price points. Even those SEO vendors who advertised themselves as the best have been all talk and no action. Thrive is different.

How did Thrive Internet Marketing Agency perform from a project management standpoint?

Thrive has been excellent from a project management standpoint. They’ve made the process easy and implemented feedback. They assigned a fantastic project manager who provided us with his cell phone number at the beginning of the project. The team has brought great ideas to the table and has been very responsive and communicative. Our project manager has been great at liaising between Thrive and our team to ensure tasks are completed and keep everyone on the same page.

We have direct lines of communication with our SEO and PPC managers, who we reach out to via email. They’ve also been fantastic at bringing creative ideas that have affected our traffic and inbound leads, which is crucial because paid advertising is expensive. 

Whenever we’ve had a slow day in terms of leads, we’ve reached out to the team to make changes, which they implement immediately. We’ve also reached out to them with positive feedback during high-traffic days; they always evaluate those instances to try and learn from them and recreate them.

We meet with our SEO and PPC managers via Zoom. At first, we met weekly, but now we meet monthly. Thrive uses Basecamp to manage the project internally, and they’ve provided us with a portal where we can access reports, rankings, and user flows. They also share content with us via Google Drive, and we communicate via email. 

What did you find most impressive about them?

Thrive has, 100%, without a doubt, made me believe in SEO again. They’ve made strides in our SEO and PPC efforts, and I’m confident in the value they generate from our significant investments in paid advertising. They’ve done a phenomenal job, and I can’t say enough good things.  

Our last SEO vendor made changes to our website, and we found that they’d been using the wrong phone number on one of our paid ads for seven months. We called the phone number to find that an apartment complex had received calls from hundreds of our leads. 

Over the last 6–8 months, we’ve seen great results, and I don’t dread SEO calls anymore. Typically, our calls consist of me providing Thrive with positive feedback and thanking them for giving us such a great experience.

I also like that I never have to follow up with Thrive or ask what’s next on the agenda. They stay on top of the project and keep us informed throughout each stage, which has been refreshing.

Are there any areas they could improve?

At the beginning of the project, one of the Thrive SEO team members wasn’t pulling their weight, which we noticed early on. The project manager brought this to our attention, and we agreed that we’d lost time due to the employee failing to attend to our account. 

Once we voiced our concerns, Thrive brought in their chief SEO specialist, who, within a week, executed a strategy to make up for the wasted time. I was delighted with how they handled the situation; they jumped into action and corrected the issue.

Do you have any advice for potential customers?

If you have the budget, you should go for it and hire Thrive because you’ll see your ROI.

BACKGROUND

Please describe your company and your position there.

I am an executive of a wildlife removal company in northeast florida. We specialize in humane capture and relocation of nuisance wildlife.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Thrive Internet Marketing Agency, and what were your goals?

We were looking for a company to sssig with SEO and improve our organic web rankings

SOLUTION

How did you select this vendor and what were the deciding factors?

We found 2 of the best reviewed SEO/marketing companies on Google and set up meetings with both, but after talking with Thrive and seeing their proposal we decided they would be the best to help us with our goals.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

We began with a discovery phase where we discussed goals. They did a competitor analysis and did a current keyword and ranking analysis and set a meeting to discuss all of their findings and recommendations on what we need to focus on and the timeline of working on these items needing improvement. They also got us set up with a PPC campaign. And they are now working on action items for improving SEO and provide a monthly report.

How many people from the vendor's team worked with you, and what were their positions?

They assigned a project manager and we have 2 SEO specialists.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

When comparing the first 15 days of the month of July to the first 15 days period of the previous month for the same time period we have seen a 5% increase in overall traffic. The “home” page has seen a 26% increase in sessions. While the “snake removal and trapping” page has seen a 160% increase in sessions for the same time period. Locally we have seen a 10,88% increase in Google my business map views and a 10,34% increase in website actions M-o-M

Describe their project management style, including communication tools and timeliness.

We use mostly e-mail to communicate and always quick to respond and take care of any questions/deliverables. But he’s always willing to set up a phone call as well to discuss anything I need more clarification on.

What did you find most impressive or unique about this company?

I am very impressed with their level of professionalism, quick response time, and genuine willingness to help and want to see us succeed.

Are there any areas for improvement or something they could have done differently?

I cannot think of anything at this time.

BACKGROUND

Please describe your company and your position there.

I am the owner and head coach of a continuing education school for actors. The school has been opened for 21 years.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Thrive Internet Marketing Agency, and what were your goals?

I hired Thrive in 2018 to help with my digital marketing.

SOLUTION

How did you select this vendor and what were the deciding factors?

I selected Thrive because when I did an online search for "online marketing," they had a number one ranking on Google and great reviews.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

The focus has been on SEO optimization. The strategies recommended by Thrive include back linking, blogging, uploading of photos and videos and doing all that it takes to keep up with Google's constantly changing metrics and algorithms.

How many people from the vendor's team worked with you, and what were their positions?

I have always had at least one person that I worked with closely and sometime two.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

In short, inside of three years, Thrive doubled the gross income of my studio.

Describe their project management style, including communication tools and timeliness.

Everyone I have worked with has been extremely responsive to my needs. I get monthly and mid-month reports and have a virtual meeting with my project manager every two weeks. They are also very kind and knowledgeable.

What did you find most impressive or unique about this company?

We're impressed with their level of professionalism, and knowledge about what we do, what we need, and how to best serve us. They make everything very easy.

Are there any areas for improvement or something they could have done differently?

I can't think of anything.