Glorium Technologies

BACKGROUND

Introduce your business and what you do there.

I’m a project manager for a healthcare education organization. I oversee product launches, mostly on the virtual side of things for mobile and web-hosted solutions. Our company is a leader in healthcare simulation which means training healthcare practitioners using our custom solutions.

We operate in various healthcare organizations such as nursing schools, hospitals, continuing education, and so on. Not only that, but we also work hand-in-hand with medical device manufacturers for training related to their medical devices.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Glorium Technologies?

We came up with a proof of concept internally that we wanted to develop and deploy in a very short time period. The real challenge was the turnaround time. The business initiative and business goal were to put together a mobile application for COVID-19 relief. There was time sensitivity on that front.

SOLUTION

What was the scope of their involvement?

We work with Glorium Technologies on a project and product basis. For this particular project, the scope of work was to develop a mobile application for COVID-related clinical training. The application has an AI component that’s also developed outside of the application, and that Glorium interfaces with.

The overall project milestone and process was to, first of all, develop an app that matches the proof of concept (POC) that we put together. Once we had that underlying platform, we went to complexify it and added localization that we didn’t have before. The idea was that there was a prototyping phase even with the collaboration with Glorium Technologies. Then, this was used as a platform to add features and basically make the app marketable.

What is the team composition?

The Glorium Technologies delivery officer is our main point of contact for anything business-related. Their project manager coordinates all communications and reporting with the development team. The development team was composed of 1–3 people throughout the duration of the engagement.

How did you come to work with Glorium Technologies?

I know they do a lot of outreach in the healthcare innovation field and that’s where we initially got wind of them at a convention related to healthcare virtualization. We liked that they were inexpensive and completed good-quality work.

We’ve worked with Glorium Technologies in the past. For this particular project, we went to them because we had an established relationship. They were cleared as potential suppliers. Most importantly, they were willing to jump on the project quickly. There were three full-time employees who started within a two days’ notice and worked for months. That was the big incentive along with the money and quality aspect.

How much have you invested in them?

We’ve spent about $60,000.

What is the status of this engagement?

The project began in December 2020. We’re currently in the hand-off period. This is the last week of active development, and then the engagement will wrap up.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

There have been challenges in bringing quality in a fast turnaround. This has led to some hiccups on our end where we tried to deploy the application with a subset of testers in the clinical space. That didn’t go very well due to a couple of reasons, with some of them related to the app readiness and quality.

With that said, Glorium Technologies fixed everything. If I look at it from a project level, they’ve provided the quality we were expecting from them. Maybe there was a miscommunication as to the readiness and other matters like that. Overall, they met the project goals.

How did Glorium Technologies perform from a project management standpoint?

Project management was good.

What did you find most impressive about them?

The overall turnaround time was impressive. The fact that we could spin a project that’s going to last five months in a matter of days was the biggest success. We didn’t envision this to take that long. Initially, we had three months in mind at maximum, and here we are five months later.

Glorium Technologies sticks to the end goal and is willing to jump on an initiative and not give up on it. Some people would’ve wanted to just drop it at some point. Their willingness to participate in those innovations and that project is most impressive to me. Glorium Technologies’ willingness to jump in with three people for months was a big deal for us.

Are there any areas they could improve?

There could be some improvement with quality. We can pinpoint where the lack and gaps have been during this project; they were mostly on the backend programming aspect. It took quite a while to code some pretty basic functionalities and there were some mistakes we had to help fix. If I were to break it down into components of the application, like frontend and middle, I’d say the backend is definitely where the project lacked.

But once again, Glorium Technologies addressed the issue and got the internal support that was required to deliver on requirements. On the quality side, that is where some gaps were. Quality does trickle into timelines obviously. If we don’t get the quality, we have to spend the time to fix it and that takes more and more time.

Do you have any advice for potential customers?

Review their work per your expectations. Glorium Technologies’ only gaps could definitely be mitigated by communicating that all the requirements are clear to everyone and that the UX is well-understood. If they had asked questions with regard to the code they were building, we wouldn’t have had quality issues down the road. Overcommunicate and then review the work is the best way to go about it iteratively.

Another major point would be to define established milestones and release iteration timelines. That’s one thing that we as a customer did not do enough. We didn’t do that and we ended up having a half-baked product until we said we needed to release it to the greater public on a specific date; at which point a quality app was delivered for that date. The iterative process and release timeframes are very important from a customer standpoint.

BACKGROUND

Introduce your business and what you do there.

I’m a consultant and product lead at ITR Software, a healthcare software company. We make software for clinics in the German market mostly.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Glorium Technologies?

We needed help with frontend development.

SOLUTION

What was the scope of their involvement?

Glorium Technologies created a framework with a set of guidelines where we can easily transfer our old software to the new web world. Before, we were running MySQL server which we still do for the database. 

On the frontend side, we’re on Visual FoxPro still, and some parts are running in C#. The team is establishing a new UI. We gave them some basic guidelines based on the old software so that we’d have something the customers would recognize. 

They then created the new interface from scratch. We’re almost done and are just doing some final touches for some minor bug fixes.

What is the team composition?

There are 2–3 developers and one project lead.

How did you come to work with Glorium Technologies?

My boss met them at a trade fair in Berlin. We spoke with several companies, but Glorium Technologies was the most convincing, and our contact with them was very good.

What is the status of this engagement?

We started working together in February 2020, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Working with them has been great. We really like their work cycle. Right now, we’re going for a big hit with one of the big insurance companies in Germany.

We needed some demos right away to show to future customers and Glorium Technologies delivered quite quickly. I really like their flexibility and adjustability to changing demands.

How did Glorium Technologies perform from a project management standpoint?

We have weekly meetings and sometimes twice-weekly meetings to discuss changes that need to be made. Our engagement with them has been good. Our project lead is available 24/7 and responds quickly to all kinds of questions and suggestions. Most of the project management was done in Azure Dev Ops. 

They write down everything. It’s always easy for us to track where they are, what the problems are, and what the next steps will be. Glorium Technologies always gives us a good overview of who is working on what at the moment; we don’t have to ask.

What did you find most impressive about them?

Working with them has been fun. There are always jokes between us, and our chemistry is good.

Are there any areas they could improve?

The language barrier was a big issue in the beginning but we worked through that.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO of a precision medicine company focused on nutrition for premature infants in the neonatal intensive care unit.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Glorium Technologies?

We were a small startup looking to rapidly develop some software for clinical physician support, and we needed to ramp up our development team quickly.

SOLUTION

What was the scope of their involvement?

The company had been through some early iterations of local consultants and other external development resources, and Glorium Technologies was brought on to replace all of the other external parties and act as a single team. At the time, they were operating as the only development resource.

They support an ongoing product development for clinical physician support related to nutrition in the NICU. It will be a cloud-hosted SaaS delivered via various mechanisms, depending on the integration opportunities at each client site. Typically, it will be tightly integrated with the electronic medical records (EMR) system, which may include embedding it within the EMR itself. It’s a relatively standard tech stack with an Angular frontend and a PostgreSQL database.

What is the team composition?

We work with a core group of 3–4 people, and I’d say we’ve worked with a total of seven. There has been a little bit of turnover since I came onto the project. We’ve had two project managers. We had a business analyst, who we no longer have. We have a new QA resource who replaced another person and two developers, one of whom is full-stack and the other is more focused on the backend.

How did you come to work with Glorium Technologies?

I don’t have any insight into that process. Glorium started before I did with my company, and I inherited the relationship when I joined.

How much have you invested with them?

My company has probably spent over $300,000.

What is the status of this engagement?

I began working with Glorium Technologies in October 2018, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We use the Atlassian suite for generalized project management, so we do look at velocity and story point metrics on a per-sprint basis, as well as some other tracking. It’s tracking well, and we’re on pace to achieve our productivity goals for 2020.

How did Glorium Technologies perform from a project management standpoint?

It’s been effective. The Atlassian suite provides a nice framework for project management, and the project manager is amendable to our nuances. They’ve done a good job of communicating and facilitating that communication. We use Jira and Confluence as our primary tools for project management.

What did you find most impressive about them?

We now have in-house development capabilities, so we’ve added four local developers to the team that works with Glorium. We’ve established a rhythm and cadence that have been effective.

Are there any areas they could improve?

I don’t know that there’s any particular area. There is always room for improvement, so we’re working on it together.

Any advice for potential customers?

With any offshore development operation, clear communication and definition are key. It’s ideal to consolidate around a dedicated team with an understanding of the business and technical requirements.

BACKGROUND

Introduce your business and what you do there.

I am the regional general manager of a healthcare product company. Our focus is on hand hygiene which involves cleaning and disinfecting the hands. I’m responsible for technology in the group, and software development is one of my tasks.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Glorium Technologies?

We have dispensers to disinfect hands, and in hospitals, they want to know how often hands are disinfected because they have rules about the number of hand disinfections per day and the amount of alcohol disinfectant used. 

They want to measure if the nurses and doctors disinfect their hands as they should and want to measure this compliance. We offer dispensers with sensors that measure the dosage volume and the timestamp of the hand disinfection. 

We send this data wirelessly through our IoT platform and we have some analysis programs running. They use this as a web interface, and the hygiene specialists in the hospitals can log in and read the analysis of the people in the hospital.

We had an interface that had been out in the market for seven or eight years, but we knew the design could be significantly improved. We are very strong in designing and manufacturing, but we were looking for someone to help us and found Glorium Technologies who is good at UX.

SOLUTION

What was the scope of their involvement?

We set up the IoT platform and made the analysis software. We designed the devices and Glorium Technologies helped us with the UI/UX for whatever was needed to set all the parameters to make it a lot easier to use. 

They used Angular. From our perspective, we didn’t focus on the tools they were using. We focused only on functionality and usage.

What is the team composition?

We normally work with three people from their team. We work with a team leader who is responsible for the work that is going on in each section, and we also work with a project manager who tracks everything. In the background there are 2–3 teammates who implement the software.

How did you come to work with Glorium Technologies?

Glorium Technologies got in touch with us. They were looking for customers, and I told them that we were looking for someone to help us.

How much have you invested in them?

We’ve spent about $40,000.

What is the status of this engagement?

We started working with them in March 2019, and our engagement is ongoing. The first big part is mainly done, and we are just finalizing some elements for the UI. The next block will come at the end of the year with extended functionality. 

In the meantime, we have started another project which is a smartphone app that collects the data directly at the dispensers to support the customer.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’ve done a really great job, and it’s easy to work with them. They involve us in the work and quickly answer any questions we have. Glorium Technologies measures success through the tracking system for jobs to do so that we can work on the same platform as they do.

We have received internal feedback that has been quite positive. We’ve been told that it has been a significant improvement in usage. We are now collecting feedback from external customers.

How did Glorium Technologies perform from a project management standpoint?

We don’t have to talk to too many people, which is a benefit. We are in touch with the same people, and we don’t care who is doing the work in the background. It has been working well and our interface with them has been easy.

What did you find most impressive about them?

The team is really open and flexible when there is an issue. They always say yes when it comes to fixing it.

Are there any areas they could improve?

No, we are very happy working with them.

Do you have any advice for potential customers?

When you work with someone, it’s always the same. You have to prepared for meetings, set targets, and follow up. When we are well prepared, it goes well.

BACKGROUND

Introduce your business and what you do there.

I’m the director of product development for a medical company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Glorium Technologies?

We had a lack of resources to work on mobile app development. We had four people but needed to hire additional resources externally.

SOLUTION

What was the scope of their involvement?

They worked on two projects, both focused on mobile app development. The latest project was an Android app for medical performance. 

What is the team composition?

We worked with two different mobile app developers, one on each project.

How did you come to work with Glorium Technologies?

They were recommended to us by colleagues. We gave them a trial, doing 2–3 sprints, to see how they performed. We were satisfied and continued working together.

How much have you invested with them?

We’ve spent roughly $60,000.

What is the status of this engagement?

The first project ran from February until August 2019, the second from January until April 2020. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Code review is important to us. Each time Glorium Technologies submitted code, we reviewed and tested it before either giving approval or returning it for corrections. We set 4–5 tasks per sprint as a KPI, and they stayed on task, producing quality code. When we did suggest improvements, they listened to feedback and adjusted accordingly.

How did Glorium Technologies perform from a project management standpoint?

We handled project management. We implemented the Agile method. Each deliverable was put into tasks within sprints. My team leader spoke with them every day or two and had stand-ups. We communicated via Skype.

What did you find most impressive about them?

I was pleased to not micromanage them on tasks. Glorium Technologies worked well and met my expectations.

Are there any areas they could improve?

No.

BACKGROUND

Introduce your business and what you do there.

I’m the COO at a small company that provides web applications to sleep medicine professionals. I also act as product owner, so I’m involved in the software development process.

Our web application has practice management and basic electronic medical records functionalities. It also has the capability to handle proprietary file formats, since all of the sleep recordings that are made in labs all over the country have different file formats based on the manufacturer. We’re able to create links to them so that people can open up sleep studies remotely, and sleep doctors can read these studies online using the native software.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Glorium Technologies?

Glorium took care of several projects for us. The primary goal was a rewrite of our Windows-based client desktop app to make it more modern.

SOLUTION

What was the scope of their involvement?

Glorium rewrote our C++ desktop application. They did a remote desktop protocol (RDP) plugin, so a web RDP instead of using the Windows libraries. We also had them work on C++ DLLs that needed to be updated for specific manufacturers; we had one that was out of date. We didn’t have a C++ programmer, and Glorium provided one who was actually able to make the changes to our DLLs. They did testing and packaging, as well as the DevOps that was needed.

The last thing they did for us was frontend work for the web application, which was being rewritten from PHP to React.js. That person was also terrific. 

What is the team composition?

We probably worked with 4–5 developers. One of the things that was really terrific about Glorium was that we always had a project manager who was our front-facing person for meetings. They maintained meeting minutes and kept in contact to ensure that there were no blocks for development. The project manager was often the only person I talked to. I believe they had developers in Ukraine who were sometimes on the call, but sometimes not; I didn’t have direct access to them.

How did you come to work with Glorium Technologies?

I believe we met them at a sleep medicine conference. Our chief developer found them and suggested we give them a call. They had good prices. Also, our project manager Anna (Delivery Officer, VP of Sales & Marketing) was sharp, reliable, and communicative. She had great follow-through; even from the initial meetings, she was so pleasant and effective to work with. Then, our first project managers were the same way – they didn’t miss meetings or deadlines, and they were very proactive.

How much have you invested with them?

My company spent around $80,000.

What is the status of this engagement?

We started working together in July 2019, and our work with them has been on pause since March 2020. I hope we will work together again.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We were very satisfied with their work. The code was functional and delivered on time. It was really a full service, from DevOps to frontend. 

How did Glorium Technologies perform from a project management standpoint?

We had some changeover in project managers; I don’t think it had a negative effect on the work, and that also gave the sense that they had a number of people they could draw from. Whenever they made a transition, they had the new project manager shadow, and then the transition went very smoothly.

We had scheduled meetings and a shared Dropbox where minutes went right after meetings. We used Skype Chat, and I believe the developers used Slack to keep in touch and make sure things were moving along. I found the communication to be very excellent; we never wondered what they were doing or whether they’d be done on time.

What did you find most impressive about them?

One of the things that we really admired about Glorium is that they were able to figure out the code and see what it did without a clear roadmap or the best documentation. They helped write the specs and make this rewrite happen.

Anna was an absolute pleasure to work with. She was always looking for new solutions and offering to help in other ways. We haven’t always taken her up on those things, but I’ve set them aside. They may be able to help with some telehealth plugins that we want to use, and she sent me a deck about some of the related work they’ve done in case we want to use them for that.

Are there any areas they could improve?

We were disappointed when one of the projects had several false starts. They weren’t able to accomplish what they said they were doing to, which was an online plugin to a web office. However, we paid for the investigation, and then the investigation came up it couldn’t be done, so I don’t know if that was their fault; sometimes that just happens. There was no glaring deficit that they needed to fill.

Any advice for potential customers?

With any outside developers, the better the specifications you have, the faster your development will go. I would caution anyone not to have loose definitions around the scope of the work. Whenever possible, get an estimate for when work will be completed. I would recommend anyone to give Glorium a try.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO of a commercial real estate software company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Glorium Technologies?

We were looking for outsourced development support.

SOLUTION

What was the scope of their involvement?

They provide development and operations services using .NET, C#, and JavaScript. 

What is the team composition?

We started working with one developer and one project manager. We’re now working with about 10 developers and architects.

How did you come to work with Glorium Technologies?

They were referred to us by another company.

What is the status of this engagement?

We began working with them in about August 2018, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’re very pleased with their work. 

How did Glorium Technologies perform from a project management standpoint?

As I mentioned, we’ve continued to grow our team at Glorium Technologies because they’ve done a good job of communicating and being responsive to our needs.

What did you find most impressive about them?

I’m impressed by their efficacy. The team is able to complete any task we toss their way in a timely manner while ensuring high quality.

Are there any areas they could improve?

No, there are no areas of improvement.

Do you have any advice for potential customers?

You have to be very clear in your requirements and have your plan in place before expecting an outsourced team to deliver. 

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a healthcare technology company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Glorium Technologies?

We outsourced software development projects to other companies but had challenges with them. We decided to switch over to Glorium Technologies.

SOLUTION

What was the scope of their involvement?

Glorium Technologies’s builds healthcare software applications that include web based apps and native mobile apps, which are for a variety of our own applications. Their team develops the platforms with the .NET. They’re also creating native iOS and Android applications. Their team manages the design, the development, the implementation phases. They also provide project management and business analysis services, so it’s a large scope.  

What is the team composition?

We work with a team of about 20 individuals including developers and QA teammates. The size has varied over the years, but I’ve worked with the same project manager.

How did you come to work with Glorium Technologies?

A colleague referred me to Glorium Technologies. They had organized development and project management processes. It was a natural transition for us.

How much have you invested with them?

We’ve spent more than $5 million on their services.

What is the status of this engagement?

We started working together in January 2012 and our collaboration’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’re satisfied with the quality of their code. We have constant feature development and releases, which we try to push out as quickly as we can.

How did Glorium Technologies perform from a project management standpoint?

They’re responsive and have good project management skills. We use Redmine and have daily huddles now, but our cadence of meetings varies throughout the lifecycle.

What did you find most impressive about them?

They’re able to identify any weaknesses in their own processes and our direction. Their team’s forthright in relaying that information, which is helpful. At the end of the day, there’s a good product outcome.

Are there any areas they could improve?

Development takes time, which is my only complaint. Nothing happens overnight. Overall, I’ve been happy with Glorium Technologies' approach.

Do you have any advice for potential customers?

Have a clear product pathway and timeline. Set realistic expectations on any outcomes and you’ll be happy in the end.

BACKGROUND

Introduce your business and what you do there.

The organization is a commercial real estate software providing tech solutions for valuation and other functions in our industry. At the time I worked with Glorium Technologies, I was the founder and CEO.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Glorium Technologies?

Their team built two very complex platforms for the commercial real estate market.

SOLUTION

What was the scope of their involvement?

Both of the applications they develop were very intensive in terms of the product features specific to the commercial real estate industry. One product specifically focused on the valuation of properties and was built to serve a range of individuals from commercial estate owners, appraisers, investors, and anyone within that specific niche who might want to buy, sell, or hold a commercial real estate asset.

They built the SaaS platform from the ground up, including all of the development as well as the design. Beyond that, they were able to discuss the implementations with us as we went and help us arrive at the best execution of the product for our specific goals. We worked in .Net as the framework with SQL as well.

What is the team composition?

Usually, there were anywhere from 10-14 people on their team, including dev ops, QA, mobile, and front- and backend developers.

How did you come to work with Glorium Technologies?

We went through four development groups before our CTO recommended their team, but when they started working with us, we knew right away that they were the right fit. What really set them apart was the fact that they had a finance background, so they were already number intensive, and they had experience building financial products as well.

How much have you invested with them?

The total project cost was around $3,000,000.

What is the status of this engagement?

I believe our relationship started around July 2012 and lasted until January 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Since I’m no longer at the company, I can’t site any specific feedback, but our users were always incredibly positive about the functionalities we were providing to them. Our product was always regarded as the most cutting edge in the market, which was a huge win for us.

How did Glorium Technologies perform from a project management standpoint?

Their communication was excellent. We used JIRA to manage the agile scrums themselves, and we always felt like they were keeping us up to date on what we needed to know and delivering things on time and in budget.

What did you find most impressive about them?

Building a product in our nice is really challenging because articulating your needs to a development team who has no commercial real estate experience takes a lot of time and energy.

With Glorium, they weren’t just mindlessly executing, but were actually soaking in the information we gave them and look into what we were doing so that they could fully understand it and actually provide feedback to us about the implementation we wanted to use.

They had an incredible willingness to go beyond what you were asking of them to provide the best product they could, combined with a really impressive ability to hire consistently high-quality developers.

Are there any areas they could improve?

I think everyone can always have better communication. I don’t think that was a particular flaw of theirs, because we always had good communication, but that’s something that I think can always be improved no matter how good you are at it.

Do you have any advice for potential customers?

In the beginning, I would just say make sure you ask questions and never assume things. Often times, people are very quick to feel too comfortable with what they know, and it’s always helpful to keep asking questions so that you are never surprised by something that you could have seen coming.

BACKGROUND

Please describe your company and your position there.

I’m the CEO of Project Ipsilon B.V. We offer cognitive training and monitoring, primarily for early dementia.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Glorium Technologies?

We needed to develop a web app for cognitive training and testing.

What were your goals for this project?

We set out to create our first MVP.

SOLUTION

How did you select this vendor?

We met with one of Glorium Technology's sales representative at a healthcare and health innovation conference in the EU. Their transparency and thorough communication in our start phase gave us confidence in them.

Describe the project and the services they provided in detail.

First, they ran a discovery phase to assess the app from a business point of view and work on the design. Then, they began development. This staged approach helped us clarify what we were building and what had to be adjusted to fit our time frame. They also gave us a comprehensive timeline for development that helped us stick to our business plan.

What was the team composition?

We worked with business analysts and designers in the discovery phase and software engineers during the development phase. The team transitioned flawlessly between the two stages. They put a lot of thought into how they work.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Thanks to our clear and thorough communication, we won’t have to make many adjustments to our MVP when we launch the full solution. We’ve also attracted several clinical institutions that are interested in our product. We’ve had a great startup experience with Glorium as our extended team.  

How was project management arranged and how effective was it?

We had two online meetings every week, one with their project manager and one with a business analyst. They helped us plan ahead and develop a clear timeline, which empowered us to seize additional opportunities.

What did you find most impressive about this company?

Their punctuality and delivery capabilities were exactly as advertised. They were also quick to make requested changes and ensure they wouldn’t impact our timeline.

Are there any areas for improvement?

I can’t think of anything specific. They delivered beyond our expectations.