Glorium Technologies

Please describe your company and your position there.

My name is Brandon López Our organization is engaged in the development of the telemedicine industry in Europe. Now we are gathering leading healthcare providers and creating a centralized platform for the digital medicine of the future.

For what projects/services did your company hire Glorium Technologies, and what were your goals?

We turned to Glorium Tech as a leading expert in the digital medicine industry. We needed an innovative centralized platform for delivering medical services to the population in Europe. Since the field of activity of our company is very specialized, we could not delegate the tasks to amateurs. We needed: -

• Modern design
• Full interoperability
• Separated control panels for users and staff
• Support for protocols and standards such as SMART on FHIR
• High level of privacy in accordance with GDPR

How did you select this vendor and what were the deciding factors?

Having studied dozens of developers' portfolios, we concluded that there is a lack of professionals in the field of telemedicine. After talking with colleagues (and even with competitors), we heard about Glorium. This company could solve any task regarding developing specialized solutions. We decided to trust the advice of experienced colleagues and eventually delegated the project to Glorium Tech experts after consulting with their company manager.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We won’t go into technical details for obvious reasons. I can only say that modern frameworks and technologies were used for work. The development process was divided into 3 stages: 

1. Planning
2. Design and logic
3. Platform development

Deployment and selection of hosting were separate stages because, for maximum coverage of the service area, we needed: -

• An experienced provider
• Reliable cloud
• Fast communication channel

And now, we are just looking for all of the above, using an intermediate option for testing the platform. Currently, the resource is in the stage of complex testing by users. Soon we plan to expand the platform and launch a full range of telemedicine services in Europe.

How many people from the vendor's team worked with you, and what were their positions?

We communicated only with the Glorium Tech representative responsible for the project. As far as we know, the team consisted of several Front-End, Back-End developers of Web and Mobile profiles, designers, specialists in complex server architectures, and QA staff.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

It is still too early to talk about specific numbers because the project has only recently started in beta release. Currently, we are seeing a steady increase in the number of communications on the platform and receive hundreds of new applications for participation in testing every week.

Describe their project management style, including communication tools and timeliness.

The whole process of interaction between our specialists and representatives of Glorium Tech was flawless. We stuck to the schedule and actively monitored the development process, adjusting the project as it was created. Video conferences, meetings with the team, and regular detailed reporting did their job.

What did you find most impressive or unique about this company?

When you work with specialists of this level, you mentally prepare for communication problems. Glorium Tech debunks the myths about developers' "arrogance" by showing interest in the project and willingness to change some of the functions on the fly. When working with Glorium Tech, be prepared that the developers can offer you extremely interesting solutions that will make your project truly unique and innovative.

Are there any areas for improvement or something they could have done differently?

The only problem with Glorium is that it's not so easy to find them without the help of their previous clients. Otherwise, there are no comments, concerns, or alternatives. Or I could not find them because there is nothing to complain about.

Please describe your company and your position there.

I am the chief operating officer at a dental clinic that offers its patients various medical services, from routine treatment to dentures.

For what projects/services did your company hire Glorium Technologies, and what were your goals?

After opening several branches of our clinic, we had a problem with communication between specialists. In addition, our number of patients increased significantly due to the expansion, and the existing software could no longer handle the increased workload.

We needed an app that would allow patients to make appointments online and get appointment reminders and information about treatment plans. And doctors would access patient records, create work schedules, and share data with colleagues.

That is, it was important for us to create a functional web app with a high-quality GUI to increase the loyalty of existing clients, attract new ones, and ease the work of doctors.

How did you select this vendor and what were the deciding factors?

It was important for us to have the company's in-depth expertise in our area of activity. Glorium Technologies was recommended as developers who specialize in creating medical software. After the first meeting with their representative, we understood that their experience was absolutely real. They made several suggestions that significantly improved the initial project. For example, it was their idea to create a complete solution for the company instead of a separate CRM system.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We discussed all the details of cooperation with the Glorium Technologies team at a personal meeting. The app had to be developed from scratch, so the work started with business analysis and design – a concept was developed, considering the specifics of the market, all our ideas, and wishes. The platform we needed was developed on .Net. It helps patients find the right specialist, make an appointment online, get notification about the appointment, and access the results of examinations and treatment.

On the other hand, doctors can view each patient's medical history at any time, view their appointment schedule, and send the necessary materials to related specialists as needed. The critical point is that it is an integrated solution and not just a CRM or ERP – this approach solved the problem of synchronizing the new software with the existing systems in the clinic.

How many people from the vendor's team worked with you, and what were their positions?

We outsourced our project to Glorium Technologies, meaning we had a whole team of specialists – a project manager, backend and frontend developers, and QA engineers. In total, about 15 people worked on the project.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Since the launch of our clinic's online appointment app, patient traffic has increased by an average of 20%. In addition, the number of no-shows has decreased significantly – thanks to the convenient management of their appointments, and patients can cancel their visits in advance and reschedule for a convenient time. Doctors note the time savings thanks to the ability to quickly consult with related specialists, such as orthodontists and surgeons.

Describe their project management style, including communication tools and timeliness.

The work of the guys was organized perfectly. They constantly communicated via Slack, so all processes were coordinated and aimed at achieving the overall result. We, as customers, also regularly communicated with our project manager via Skype. We could contact the developers directly if we needed to discuss problems or make suggestions.

What did you find most impressive or unique about this company?

We were amazed at the wide range of services provided by the company. When we turned to them, we expected only software development. As a result, we got a quality business analysis, recommendations on how to improve our project, the flawless implementation of the set tasks, product testing at all stages of development, and software support after its release.

Are there any areas for improvement or something they could have done differently?

They've always stuck to deadlines. We don't have any complaints or suggestions for improvement.

Please describe your company and your position there.

I’m CMO at a commercial real estate company. We operate exclusively in the states.

For what projects/services did your company hire Glorium Technologies, and what were your goals?

We needed to reduce the tenant churn rate. The solution to that was to predict which tenants are most likely to lave our services and offer a timely discount (or send some other promotions their way). So we’ve put on the task of building a predictive pipeline for Glorium Technologies.

How did you select this vendor and what were the deciding factors?

We’ve read their blog materials, and found out that they possess needed expertise, tried contacting them via the website, and we really liked the communication.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We asked to use Machine Learning to build a predictive pipeline that evaluates the probability of tenant churn and provides an analysis of how different features influence that probability. The project was a new thing that included business evaluation, data analysis, engineering of the features, and testing of the software.

How many people from the vendor's team worked with you, and what were their positions?

We had a big team of several people, including:

• PMs
• BAs
• several software engineers

Can you share any measurable outcomes of the project or general feedback about the deliverables?

They’ve helped us a lot, with great communication and delivery. The pipeline was top-notch, and we’ve managed to decrease the churn rate drastically. They delivered an ML pipeline that predicted the probability of tenant churn, can continuously improve its accuracy by training on more data and provided extensive model explainability.

Describe their project management style, including communication tools and timeliness.

Glorium Technologie's communication was one of the best parts of working with them. For me, it was critical to understand all major aspects. Sometimes they politely explained me things twice, not giving up until I got everything correctly. We were using their corporate MS Teams for videoconferences, our Slack for chatting, and our Jira+Confluence for task management and document sharing.

What did you find most impressive or unique about this company?

The team was flexible, we never had an issue with them that wouldn’t be resolved in the shortest terms possible.

Are there any areas for improvement or something they could have done differently?

Not sure what to tell; our experience with them was top-notch.

Please describe your company and your position there.

I’m the founder and CEO of a real estate services company. We’re a cloud-based platform designed to enable leasing for commercial real estate.

For what projects/services did your company hire Glorium Technologies, and what were your goals?

Our company addressed GT to design and develop the website and cloud platform from scratch. We needed to have a fully functional site and communication tool.

How did you select this vendor and what were the deciding factors?

Word of mouth. We’ve heard good feedback about cooperation with them from our peers. It was easy to get along with them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We shared our vision and concept for the website. After getting our requirements, the Glorium Technologies team designed and developed the platform, integrating all the requested communication tools. They’re during the product deployment phase after which they will provide support and maintenance services for the platform.

How many people from the vendor's team worked with you, and what were their positions?

The team consisted of a senior PM and associate developers. We communicated directly with the senior project manager and project manager.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Because our business is entirely web-based, we needed a functioning website to be viable. The platform works as expected and now boasts a thriving user base. We are leasing a property with the help of the platform.

Describe their project management style, including communication tools and timeliness.

The project management was excellent. They were easy to communicate with, and we had scheduled chats on Zoom.

What did you find most impressive or unique about this company?

They were conscientious and kept to the established schedule and budget.

Are there any areas for improvement or something they could have done differently?

In terms of development, they couldn't have done better. Communication was top-notch. There is nothing on top of my head I could’ve come up with for their improvement.

Introduce your business and what you do there.

I’m one of the two co-founders at Turtle Health, a health technology startup. We provide at-home diagnostics, testing, and counseling to women and couples. 

What challenge were you trying to address with Glorium Technologies?

I brought on Glorium to replace our previous tech team that wasn’t living up to expectations. 

What was the scope of their involvement?

We initially brought Glorium on to handle one particular piece of build that was going slowly in terms of integrating with our warehouse. We shared a fair degree of documentation around our existing build and requirements. The team also dug into the documentation to find deeper issues and places where some things might not align with the current build as they came on board.

At present, Glorium is building our frontend, patient-facing portal that’s a combination of a landing page, a patient portal, and a reporting and scheduling tool for patients. They’re also building a backend, provider portal for our partners and providers to view information from patients. They use the backend portal to assemble reports and provide such reports back to patients. 

What is the team composition?

We’ve worked with eight people from their team so far. 

How did you come to work with Glorium Technologies?

Glorium was one of the companies that we talked to as we were searching for teams with experience in the  US health technology space. We reached out to them via their website and spoke to a number of people from their team. 

What stood out to us were the questions they asked. They were more focused on why they wouldn’t be a good fit for the project rather than why they were. In essence, they were upfront in what they could deliver. Moreover, they pressed us on where they saw potential challenges and where they might not have the right experience. Overall, this process allowed them to set expectations that they could live up to, and we appreciated that right off the bat.

How much have you invested with them?

We’ve spent around $100,000 on their services. 

What is the status of this engagement?

We signed a contract with Glorium in December 2021, and we’ve been working with them full-time since January 2022. The engagement is ongoing. 

What evidence can you share that demonstrates the impact of the engagement? 

To measure success, we look at the number of actual tickets we’ve completed, along with the issues that we’ve found and resolved. We also check our overall collaboration process with Glorium. Against these metrics, the team has been exceeding our expectations when compared to our previous tech team. 

How did Glorium Technologies perform from a project management standpoint?

Glorium’s project management is truly strong. To communicate, we mainly use Slack and video conferences.

What did you find most impressive about them?

Their communication is extremely strong, and their thoughtfulness as a team focuses on bringing insights to the table. They let us own the vision for the engagement but calibrate it well using their expertise.  

Moreover, a significant portion of their team is in Ukraine, and they’ve handled the Russian Invasion of Ukraine unbelievably well — there’s almost no disruption in their work, which is mind-blowing. They’re truly exceptional. 

Are there any areas they could improve?

They initially underestimated the difficulty of a certain portion of our project. However, they quickly identified that by themselves, so they resolved it immediately. 

Do you have any advice for potential customers?

Be clear about what level of engagement you want to have with Glorium. They’re willing to be independent, which is great if you want that. If you want to get more involved in the process, make sure that you set the right expectations for everyone’s role. 

Introduce your business and what you do there.

I’m a project manager for a healthcare education organization. I oversee product launches, mostly on the virtual side of things for mobile and web-hosted solutions. Our company is a leader in healthcare simulation which means training healthcare practitioners using our custom solutions.

We operate in various healthcare organizations such as nursing schools, hospitals, continuing education, and so on. Not only that, but we also work hand-in-hand with medical device manufacturers for training related to their medical devices.

What challenge were you trying to address with Glorium Technologies?

We came up with a proof of concept internally that we wanted to develop and deploy in a very short time period. The real challenge was the turnaround time. The business initiative and business goal were to put together a mobile application for COVID-19 relief. There was time sensitivity on that front.

What was the scope of their involvement?

We work with Glorium Technologies on a project and product basis. For this particular project, the scope of work was to develop a mobile application for COVID-related clinical training. The application has an AI component that’s also developed outside of the application, and that Glorium interfaces with.

The overall project milestone and process was to, first of all, develop an app that matches the proof of concept (POC) that we put together. Once we had that underlying platform, we went to complexify it and added localization that we didn’t have before. The idea was that there was a prototyping phase even with the collaboration with Glorium Technologies. Then, this was used as a platform to add features and basically make the app marketable.

What is the team composition?

The Glorium Technologies delivery officer is our main point of contact for anything business-related. Their project manager coordinates all communications and reporting with the development team. The development team was composed of 1–3 people throughout the duration of the engagement.

How did you come to work with Glorium Technologies?

I know they do a lot of outreach in the healthcare innovation field and that’s where we initially got wind of them at a convention related to healthcare virtualization. We liked that they were inexpensive and completed good-quality work.

We’ve worked with Glorium Technologies in the past. For this particular project, we went to them because we had an established relationship. They were cleared as potential suppliers. Most importantly, they were willing to jump on the project quickly. There were three full-time employees who started within a two days’ notice and worked for months. That was the big incentive along with the money and quality aspect.

How much have you invested in them?

We’ve spent about $60,000.

What is the status of this engagement?

The project began in December 2020. We’re currently in the hand-off period. This is the last week of active development, and then the engagement will wrap up.

What evidence can you share that demonstrates the impact of the engagement?

There have been challenges in bringing quality in a fast turnaround. This has led to some hiccups on our end where we tried to deploy the application with a subset of testers in the clinical space. That didn’t go very well due to a couple of reasons, with some of them related to the app readiness and quality.

With that said, Glorium Technologies fixed everything. If I look at it from a project level, they’ve provided the quality we were expecting from them. Maybe there was a miscommunication as to the readiness and other matters like that. Overall, they met the project goals.

How did Glorium Technologies perform from a project management standpoint?

Project management was good.

What did you find most impressive about them?

The overall turnaround time was impressive. The fact that we could spin a project that’s going to last five months in a matter of days was the biggest success. We didn’t envision this to take that long. Initially, we had three months in mind at maximum, and here we are five months later.

Glorium Technologies sticks to the end goal and is willing to jump on an initiative and not give up on it. Some people would’ve wanted to just drop it at some point. Their willingness to participate in those innovations and that project is most impressive to me. Glorium Technologies’ willingness to jump in with three people for months was a big deal for us.

Are there any areas they could improve?

There could be some improvement with quality. We can pinpoint where the lack and gaps have been during this project; they were mostly on the backend programming aspect. It took quite a while to code some pretty basic functionalities and there were some mistakes we had to help fix. If I were to break it down into components of the application, like frontend and middle, I’d say the backend is definitely where the project lacked.

But once again, Glorium Technologies addressed the issue and got the internal support that was required to deliver on requirements. On the quality side, that is where some gaps were. Quality does trickle into timelines obviously. If we don’t get the quality, we have to spend the time to fix it and that takes more and more time.

Do you have any advice for potential customers?

Review their work per your expectations. Glorium Technologies’ only gaps could definitely be mitigated by communicating that all the requirements are clear to everyone and that the UX is well-understood. If they had asked questions with regard to the code they were building, we wouldn’t have had quality issues down the road. Overcommunicate and then review the work is the best way to go about it iteratively.

Another major point would be to define established milestones and release iteration timelines. That’s one thing that we as a customer did not do enough. We didn’t do that and we ended up having a half-baked product until we said we needed to release it to the greater public on a specific date; at which point a quality app was delivered for that date. The iterative process and release timeframes are very important from a customer standpoint.

Introduce your business and what you do there.

I’m a consultant and product lead at ITR Software, a healthcare software company. We make software for clinics in the German market mostly.

What challenge were you trying to address with Glorium Technologies?

We needed help with frontend development.

What was the scope of their involvement?

Glorium Technologies created a framework with a set of guidelines where we can easily transfer our old software to the new web world. Before, we were running MySQL server which we still do for the database. 

On the frontend side, we’re on Visual FoxPro still, and some parts are running in C#. The team is establishing a new UI. We gave them some basic guidelines based on the old software so that we’d have something the customers would recognize. 

They then created the new interface from scratch. We’re almost done and are just doing some final touches for some minor bug fixes.

What is the team composition?

There are 2–3 developers and one project lead.

How did you come to work with Glorium Technologies?

My boss met them at a trade fair in Berlin. We spoke with several companies, but Glorium Technologies was the most convincing, and our contact with them was very good.

What is the status of this engagement?

We started working together in February 2020, and the engagement is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

Working with them has been great. We really like their work cycle. Right now, we’re going for a big hit with one of the big insurance companies in Germany.

We needed some demos right away to show to future customers and Glorium Technologies delivered quite quickly. I really like their flexibility and adjustability to changing demands.

How did Glorium Technologies perform from a project management standpoint?

We have weekly meetings and sometimes twice-weekly meetings to discuss changes that need to be made. Our engagement with them has been good. Our project lead is available 24/7 and responds quickly to all kinds of questions and suggestions. Most of the project management was done in Azure Dev Ops. 

They write down everything. It’s always easy for us to track where they are, what the problems are, and what the next steps will be. Glorium Technologies always gives us a good overview of who is working on what at the moment; we don’t have to ask.

What did you find most impressive about them?

Working with them has been fun. There are always jokes between us, and our chemistry is good.

Are there any areas they could improve?

The language barrier was a big issue in the beginning but we worked through that.

Introduce your business and what you do there.

I’m the CTO of a precision medicine company focused on nutrition for premature infants in the neonatal intensive care unit.

What challenge were you trying to address with Glorium Technologies?

We were a small startup looking to rapidly develop some software for clinical physician support, and we needed to ramp up our development team quickly.

What was the scope of their involvement?

The company had been through some early iterations of local consultants and other external development resources, and Glorium Technologies was brought on to replace all of the other external parties and act as a single team. At the time, they were operating as the only development resource.

They support an ongoing product development for clinical physician support related to nutrition in the NICU. It will be a cloud-hosted SaaS delivered via various mechanisms, depending on the integration opportunities at each client site. Typically, it will be tightly integrated with the electronic medical records (EMR) system, which may include embedding it within the EMR itself. It’s a relatively standard tech stack with an Angular frontend and a PostgreSQL database.

What is the team composition?

We work with a core group of 3–4 people, and I’d say we’ve worked with a total of seven. There has been a little bit of turnover since I came onto the project. We’ve had two project managers. We had a business analyst, who we no longer have. We have a new QA resource who replaced another person and two developers, one of whom is full-stack and the other is more focused on the backend.

How did you come to work with Glorium Technologies?

I don’t have any insight into that process. Glorium started before I did with my company, and I inherited the relationship when I joined.

How much have you invested with them?

My company has probably spent over $300,000.

What is the status of this engagement?

I began working with Glorium Technologies in October 2018, and it’s ongoing.

What evidence can you share that demonstrates the impact of the engagement?

We use the Atlassian suite for generalized project management, so we do look at velocity and story point metrics on a per-sprint basis, as well as some other tracking. It’s tracking well, and we’re on pace to achieve our productivity goals for 2020.

How did Glorium Technologies perform from a project management standpoint?

It’s been effective. The Atlassian suite provides a nice framework for project management, and the project manager is amendable to our nuances. They’ve done a good job of communicating and facilitating that communication. We use Jira and Confluence as our primary tools for project management.

What did you find most impressive about them?

We now have in-house development capabilities, so we’ve added four local developers to the team that works with Glorium. We’ve established a rhythm and cadence that have been effective.

Are there any areas they could improve?

I don’t know that there’s any particular area. There is always room for improvement, so we’re working on it together.

Any advice for potential customers?

With any offshore development operation, clear communication and definition are key. It’s ideal to consolidate around a dedicated team with an understanding of the business and technical requirements.

Introduce your business and what you do there.

I am the regional general manager of a healthcare product company. Our focus is on hand hygiene which involves cleaning and disinfecting the hands. I’m responsible for technology in the group, and software development is one of my tasks.

What challenge were you trying to address with Glorium Technologies?

We have dispensers to disinfect hands, and in hospitals, they want to know how often hands are disinfected because they have rules about the number of hand disinfections per day and the amount of alcohol disinfectant used. 

They want to measure if the nurses and doctors disinfect their hands as they should and want to measure this compliance. We offer dispensers with sensors that measure the dosage volume and the timestamp of the hand disinfection. 

We send this data wirelessly through our IoT platform and we have some analysis programs running. They use this as a web interface, and the hygiene specialists in the hospitals can log in and read the analysis of the people in the hospital.

We had an interface that had been out in the market for seven or eight years, but we knew the design could be significantly improved. We are very strong in designing and manufacturing, but we were looking for someone to help us and found Glorium Technologies who is good at UX.

What was the scope of their involvement?

We set up the IoT platform and made the analysis software. We designed the devices and Glorium Technologies helped us with the UI/UX for whatever was needed to set all the parameters to make it a lot easier to use. 

They used Angular. From our perspective, we didn’t focus on the tools they were using. We focused only on functionality and usage.

What is the team composition?

We normally work with three people from their team. We work with a team leader who is responsible for the work that is going on in each section, and we also work with a project manager who tracks everything. In the background there are 2–3 teammates who implement the software.

How did you come to work with Glorium Technologies?

Glorium Technologies got in touch with us. They were looking for customers, and I told them that we were looking for someone to help us.

How much have you invested in them?

We’ve spent about $40,000.

What is the status of this engagement?

We started working with them in March 2019, and our engagement is ongoing. The first big part is mainly done, and we are just finalizing some elements for the UI. The next block will come at the end of the year with extended functionality. 

In the meantime, we have started another project which is a smartphone app that collects the data directly at the dispensers to support the customer.

What evidence can you share that demonstrates the impact of the engagement?

They’ve done a really great job, and it’s easy to work with them. They involve us in the work and quickly answer any questions we have. Glorium Technologies measures success through the tracking system for jobs to do so that we can work on the same platform as they do.

We have received internal feedback that has been quite positive. We’ve been told that it has been a significant improvement in usage. We are now collecting feedback from external customers.

How did Glorium Technologies perform from a project management standpoint?

We don’t have to talk to too many people, which is a benefit. We are in touch with the same people, and we don’t care who is doing the work in the background. It has been working well and our interface with them has been easy.

What did you find most impressive about them?

The team is really open and flexible when there is an issue. They always say yes when it comes to fixing it.

Are there any areas they could improve?

No, we are very happy working with them.

Do you have any advice for potential customers?

When you work with someone, it’s always the same. You have to prepared for meetings, set targets, and follow up. When we are well prepared, it goes well.

Introduce your business and what you do there.

I’m the director of product development for a medical company.

What challenge were you trying to address with Glorium Technologies?

We had a lack of resources to work on mobile app development. We had four people but needed to hire additional resources externally.

What was the scope of their involvement?

They worked on two projects, both focused on mobile app development. The latest project was an Android app for medical performance. 

What is the team composition?

We worked with two different mobile app developers, one on each project.

How did you come to work with Glorium Technologies?

They were recommended to us by colleagues. We gave them a trial, doing 2–3 sprints, to see how they performed. We were satisfied and continued working together.

How much have you invested with them?

We’ve spent roughly $60,000.

What is the status of this engagement?

The first project ran from February until August 2019, the second from January until April 2020. 

What evidence can you share that demonstrates the impact of the engagement? 

Code review is important to us. Each time Glorium Technologies submitted code, we reviewed and tested it before either giving approval or returning it for corrections. We set 4–5 tasks per sprint as a KPI, and they stayed on task, producing quality code. When we did suggest improvements, they listened to feedback and adjusted accordingly.

How did Glorium Technologies perform from a project management standpoint?

We handled project management. We implemented the Agile method. Each deliverable was put into tasks within sprints. My team leader spoke with them every day or two and had stand-ups. We communicated via Skype.

What did you find most impressive about them?

I was pleased to not micromanage them on tasks. Glorium Technologies worked well and met my expectations.

Are there any areas they could improve?

No.