7Span

BACKGROUND

Please describe your company and position.

I am the CEO of ILUAQUT IT Consulting and Development

Describe what your company does in a single sentence.

is a Greenlandic based IT consulting company specializing in digital solutions to optimize workflows, streamline case management, and enhance work processes for customers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire 7Span to accomplish?

• Develop a modern ticketsystem for handling emails
• Focus on features that will help official administrative departments in Greenland
• The product will be in Greenlandic and Danish

SOLUTION

How did you find 7Span?

Online Search

Why did you select 7Span over others?

• High ratings
• Good value for cost

How many teammates from 7Span were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

# Ticket System

This ticket system is designed to streamline issue tracking and resolution within an organization.

## Roles:

### 1. Superadmin:
- Create and delete organizations and their underlying departments  
- View and manage users in departments  
- Manage system settings and user permissions  
- Availability of company dashboard on subdomains  
- Assign users to one or more departments  

### 2. Department Administrators:
- Manage tickets and users within their specific department  
- Access department-specific dashboards and statistics  

### 3. Company Users:
- Create tickets  
- Respond to tickets  
- Assign users within the department to tickets  
- Add notes to tickets  
- Tag other users in the same department on tickets  
- Get notifications when assigned as responsible for a ticket  
- Get notifications when tagged in an internal note on a ticket  

## System Features:

### 1. Organization and Department Structure:
- Superadmin can create an organization and its underlying departments  
- Each department has its own separate ticket system, operating independently of other departments  
- Users can be assigned to one or more departments, with access to the relevant ticket systems  

### 2. Ticket Creation via Email:
- Automatic creation of tickets from incoming emails directed to a specific department  
- Email parsing for correct categorization and prioritization  

### 3. Activity:
- View activity on a ticket, such as responses, internal notes, assigned users, and similar actions  

### 4. Multilingual Support (i18n):
- The system should be translated into Danish and Greenlandic  
- The system can be in English, and translation to Danish and Greenlandic can be done separately  
- Incoming tickets do not need to be translated  

### 5. Canned Responses:
- Predefined templates for answering common inquiries  
- Can be linked to specific ticket types and departments  

### 6. Internal Communication:
- Tagging staff members in ticket discussions within departments  
- Adding internal notes to tickets  

### 7. Dashboard and Statistics:
- Real-time dashboard with key metrics such as ticket volume, response times, and customer satisfaction for each department  
- Customized reports and analytics for monitoring performance at the department and organization level  

### 8. Notifications:
- When assigned to a ticket, the user receives a notification  
- When a user is tagged in an internal note, a notification is sent to the user  

### 9. User Roles:
- Defined roles for staff, managers, and administrators with corresponding access levels within specific departments  

### 10. Admin Backend:
- Tools for managing client accounts, department creation, system configurations, and user permissions  

## GDPR Compliance:
- Implementation of GDPR practices, including the ability to delete companies and their data from the system  
- Hosting within the EU  

## Integrations:

### Email Integration:
- Possible use of MailerSend for inbound and outbound email handling, as it is based in the EU  
- Proper parsing of email attachments and content  

### Payment and Billing:
- No integrations for payment and billing; these are handled externally as it is B2B  

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Improved ticket handling efficiency
The implementation of structured roles, department‑specific ticket systems, and email‑based ticket creation reduced manual coordination and ensured that tickets were routed to the correct department from the start.

Faster response and resolution times
Real‑time dashboards and notifications for ticket assignment and user tagging enabled quicker reactions and better accountability, leading to reduced response and resolution times at the department level.

Increased transparency and traceability
Ticket activity logs, internal notes, and user assignments provided full visibility into ticket lifecycles, making it easier to track progress and identify bottlenecks.

Higher consistency in communication
The use of canned responses improved response quality and consistency across departments, especially for recurring issues.

Scalable multi‑department support
The system successfully supported multiple organizations and departments operating independently, demonstrating scalability and effective separation of data and workflows.

Improved administrative control and compliance
Centralized user management, role‑based access control, and GDPR‑compliant data deletion processes ensured better governance and regulatory compliance.

Operational insights through analytics
Department‑specific dashboards and statistics enabled organizations to monitor ticket volumes, performance trends, and workload distribution, supporting data‑driven decision‑making.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management was very professional and proactive in suggesting better features and advising on what would and would not work. Communication was clear throughout the process. Due to some unforeseen issues related to email handling, the project took slightly longer than initially expected. Aside from this delay, all deliverables were completed as agreed and delivered on time. They were responsive to our needs and addressed feedback quickly and effectively.

What was your primary form of communication with 7Span?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The way the organization manages projects of this scale impressed me. I have worked with several other companies, but 7SPAN is very professional when starting projects, with lead project managers and business managers overseeing the entire process from beginning to end. I felt we were in very capable hands throughout the project.

Are there any areas for improvement or something 7Span could have done differently?

Cant think of any at this time

BACKGROUND

Please describe your company and position.

I am an executive of Computravel CC

Describe what your company does in a single sentence.

We are an online travel agency based in South Africa serving leisure clients in Southern Africa for travel abroad.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire 7Span to accomplish?

• Expert website development skills
• To complete our website, Computravel
• To maintain the website

SOLUTION

How did you find 7Span?

Online Search

Why did you select 7Span over others?

High ratings

How many teammates from 7Span were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Technical Specifications Overview 

Services: Front End: 

●  Github repository: https://github.com/sharkfin009/computravel-nuxt3.0.0 
●  URL : https://computravel.co.za 
●  Image storage: cloudinary? 
●  Language and Frameworks: Javascript, Nuxt.js, Vue.js, Tailwind 

Directus Back End: 
●  Github repository: https://github.com/sharkfin009/ct-directus 
●  URL: https://directus-admin.computravel.co.za 
●  Language and frameworks: Directus (Node.js, Vue js for admin front end with custom 

extensions, postgres database) 
●  Used for: Customers and their 4 enquiry types, consultants, packages (updated from 

Thompsons API, as well as manually created), newsletter and all editable front end content. 

3rd party services: 

Github - code repositories
Digital Ocean - hosting

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Their team was excellent, in particular the project manager Mr Markand Trivedi, whose attention to detail and sorting out and resolving some serious issues caused by a previous development company's below par work and service. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The 7 Spans team were excellent, delivered on time and responded professionally and expertly to our needs. 

What was your primary form of communication with 7Span?

Email or Messaging App

What did you find most impressive or unique about this company?

Their attention to detail and ability to resolve problems with speed and accuracy were impressive.

Are there any areas for improvement or something 7Span could have done differently?

No - they came across as a very focused and competent web development company. 

BACKGROUND

Please describe your company and position.

I am the Founder & CEO of a fintech platform.

Describe what your company does in a single sentence.

We are a fintech platform that helps people get quick funds by borrowing against their mutual fund investments.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire 7Span to accomplish?

• Help me build an initial product

SOLUTION

How did you find 7Span?

Online Search

Why did you select 7Span over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from 7Span were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work involved creating the whole app, including designing how it looks, building the backend, and ensuring everything worked smoothly. The main goals were to have a fully working app, a simple and easy-to-use design, and a smooth experience for users. We wanted the app to be easy for thousands of people to use. 7Span helped us a lot and ensured everything turned out as we wanted.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project was a success. Liquify went from just an idea to a working app. Most beta users liked the design. The app runs well because the backend is strong. Team 7Span helped us a lot and worked with us closely. Now we have a full product ready to use.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team at 7Span managed the project very well. They gave everything on time and answered us quickly. They worked with us step by step and helped fix any problems. They made sure things went smoothly from start to finish.

What was your primary form of communication with 7Span?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They really cared about our project. It felt like they were part of our own team. They gave good ideas and were very patient when we had problems. The design and app look great and are easy to use. Their teamwork was the best part.

Are there any areas for improvement or something 7Span could have done differently?

Working with 7Span was great. Only thing that could be better is faster follow-ups with outside partners. That would help avoid delays. But overall, everything was really good and we’re happy with their support.

BACKGROUND

Please describe your company and position.

I am the Project Manager of Princeton Ethiopian, Eritrean, & Egyptian Miracles of Mary Project (PEMM)

Describe what your company does in a single sentence.

The Princeton Ethiopian, Eritrean, and Egyptian Miracles of Mary (PEMM) project is a comprehensive resource for the 1,000+ miracle stories written about and the 2,500+ images painted of the Virgin Mary in these African countries, and preserved in Geʿez between 1300 and the present.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire 7Span to accomplish?

• Migrate our complex data into a SQL db and standup our content in Directus content management system
• Co-design and develop over 30 pages in the PEMM wesbite
• Localize wesbite into Amharic language

SOLUTION

How did you find 7Span?

Online Search

Why did you select 7Span over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned
• Expertise and experience

How many teammates from 7Span were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Migrated PEMM’s data from Google sheets 
• Developed PEMM’s content management system of Directus by developing a schema, programing calculations and relationships
• Developed PEMM’s website, including approximately 25 pages and an unique search enginge tool that using Ethiopic script
• Localize the website into one of the local languages of Ethiopia, Amharic
• Provide written documentation for PEMM Server architecture, Incipit search architecture, Maps page architecture, Directus programming deployment, Directus APIs work and Failover documentation

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• We have a complete functioning website that is widely used across the world
• We have amazing tools and visuals for our users to use and conduct research
• Our wesbite is available in Amharic
• Our CMS is user friendly and condusive to a productive workflow

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• 7Span was dillgent in their project managent using Github, Excel, and Slack as the main tools to track open items, comments, bugs, etc. 
• 7Span held virtual weekly stand up meetings and were readily available via Slack for online messaging
• 7Span worked quickly and delivered on goals timely, often times quicker than our team expected
• 7Span never told us no. In the past we worked with other vendors who told us what we wanted was not possible. 7Span helped us acheive our dreams and worked to find solutions to our obstacles. They were flexible to our requests and open to ammending contracts and proposals when needed. 

What was your primary form of communication with 7Span?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

7Span offers a wide range of services and skills. This made it easy for us to rely on 7Span whenever a problem or additional need arose. They are not just CMS experts (our initial ask), they are application and web development experts, brand experts, SaaS experts, design experts - the list goes on and on! On top of that, they are extremely client-service focused. This really helped our relationship develop from client - vendor to client - partner. 

Are there any areas for improvement or something 7Span could have done differently?

N/A! Our project wouldn't be the historic, unique, and comprehensive resource it is today without their work and partnership.

BACKGROUND

Please describe your company and your position there.

Website refinement and design updates for providing ADA compliance for users with disabilities. Tuning and refining the website.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire 7Span, and what were your goals?

The Truision website needed a significant update to comply with USA laws concerning access for users with disabilities.

SOLUTION

How did you select this vendor and what were the deciding factors?

7Span applied significant technical expertise in refining the underlying structures, user experience, presentation, and underlying coding, tagging and compliance to measurably improve the site usability.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The 7Span team defined the scope carefully, mapped out each of the changes to be made, implemented the changes, presented the updated site for review. An Agile approach was taken, with rapid sprints and updates made that we can review and provide feedback. Progress was exceptional and quality was excellent.

How many people from the vendor's team worked with you, and what were their positions?

Several team members were involved, covering developers coding, designers providing updated designs and layouts as well as Quality Assurance staff doing independent QA.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The website updates were awesome, the project was completed ahead of expectations, and the quality was noticeably high and consistent.

Describe their project management style, including communication tools and timeliness.

Figma is used for changes to prototype and share early versions, frequent updates were provided and overall quality and speed was exceptional and appreciated.

What did you find most impressive or unique about this company?

Technical skill and design skills are world-class at 7Span. We are continually amazed by 7Span's cutting-edge design, care and commitment in delivering excellence to their customers. Lastly the internal culture is one that leads to teamwork, responsiveness and care in the delivered product.

Are there any areas for improvement or something they could have done differently?

7Span is excellent. I'd recommend them to anyone with website design, development overall technology and integration needs.

BACKGROUND

Please describe your company and position.

I am the Business Head of CineMan Productions

Describe what your company does in a single sentence.

Feature Films, Ads and Web series end to end production house.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire 7Span to accomplish?

• Overall SM management and Website development + maintaince

SOLUTION

How did you find 7Span?

Referral

Why did you select 7Span over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from 7Span were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Website + SM management

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Word of mouth, regualr inquiries etc. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Absolutely amazing

What was your primary form of communication with 7Span?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

7Span's culture and responsiveness were remarkable.

Are there any areas for improvement or something 7Span could have done differently?

Keep at it

BACKGROUND

Introduce your business and what you do there.

I’m a digital producer at a branding agency that specializes in developing impactful branding and communication strategies for next-generation tech companies. We combine industry expertise with creative insight to elevate our clients’ market presence and drive long-term success.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 7Span?

We urgently needed 7Span's help to launch a website for a multinational company.

SOLUTION

What was the scope of their involvement?

7Span took full control of a partially completed WordPress build. Their work included debugging, responsive testing, developing existing components, and creating new ones from scratch. We provided Figma templates as a reference, with components ranging from simple CTA banners to interactive diagrams with advanced functionality.

What is the team composition?

We worked with a team of approximately five people from 7Span.

How did you come to work with 7Span?

7Span was already an approved partner of the agency when I joined the company. They had successfully delivered previous WordPress builds, and the team had been very happy with their work. We chose them for this project based on that positive experience.

How much have you invested with them?
We’ve invested approximately $50,000 in the project so far.

What is the status of this engagement?

We began working with 7Span in June 2025, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The website launched successfully and has been bug-free, which has been well received across the company.

How did 7Span perform from a project management standpoint?

7Span consistently delivered on time, and in several cases, completed tasks ahead of schedule. Day-to-day communication was handled primarily through Slack, support tickets were managed in Jira, and project updates with management were shared via email.

What did you find most impressive about them?

7Span’s expertise, experience, and insights, along with their precise project management and accurate time estimates, proved especially valuable.

Are there any areas they could improve?

No, we were very happy with their work.

BACKGROUND

Please describe your company and position.

I am an Executive of Find Fractional

Describe what your company does in a single sentence.

Connects startups and small businesses to fractional leaders and specialists.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire 7Span to accomplish?

• MVP

SOLUTION

How did you find 7Span?

• Online Search
• Nuxt Website

Why did you select 7Span over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from 7Span were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

My project was to develop an MVP for Find Fractional to start providing value to my customers. The application needed a backend utilizing directus no-code, and a vue nuxt frontend. We hosted the application in Azure. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

I was provided with daily updates of progress made. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They consistently exceeded my expectations. I could see the progress being made daily. When I had small change requests, or I missed something that I wanted in the previous approval, they accommodated for me. 

What was your primary form of communication with 7Span?

Email or Messaging App

What did you find most impressive or unique about this company?

I liked 7Span's expertise and willingness to be flexible with my wants and needs. I also loved the speed that they moved when I needed changes.

Are there any areas for improvement or something 7Span could have done differently?

Be sure to double check your work. There were some fields where the names didn't match that I had to point out when I was reviewing the code.

BACKGROUND

Please describe your company and position.

I am the Design Lead of Percent Invisible

Describe what your company does in a single sentence.

Custom design and software development.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire 7Span to accomplish?

• Custom Wordpress development

SOLUTION

How did you find 7Span?

Referral

Why did you select 7Span over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from 7Span were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Interactive virtual museum with a "create your own exhibit" experience for art teachers. We provided design concepts, and they brought our vision to life, delivering the project to our exact specifications, custom built inside of WordPress.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Delivered a successful working website.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were very good to respond to our questions and communicate about the progress of the project.

What was your primary form of communication with 7Span?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Friendly to work with and delivered their work quickly and on budget.

Are there any areas for improvement or something 7Span could have done differently?

None. Everything was managed and executed wonderfully.