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Top Customer Support Services in Madrid

Ratings Updated: May 26, 2026
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0 Leaders 5 Contenders

5 Companies

Country: Spain
City: Madrid
Services: Customer Service Outsourcing

List of the Top Madrid Customer Support Companies

  • Featured

    What are Featured Providers?

    Hugo Inc. Logotype

    Hugo Inc.

    5.0 28 reviews
    Verified
    $1,000+
    < $25 / hr
    1,000 - 9,999
    Serves Madrid, Spain

    Services provided

    25% Customer Service Outsourcing
    20% Call Center Services
    15% Back Office Outsourcing +4 services
    10% Content Moderation Services
    10% Data Annotation Services
    10% Finance & Accounting Outsourcing (FAO)
    10% Sales Outsourcing

    Hugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.

    See all 28 projects

    Reviews mention Hard working

    Clients consistently commend Hugo for their hard work and dedication. One client highlighted their 'unwavering commitment to on-time deliveries' and noted that Hugo's team 'went above and beyond expectations.' Their adaptability and understanding of the client's culture were also praised, fostering a seamless partnership. Overall, the sentiment reflects a strong appreciation for Hugo's professionalism, flexibility, and the positive energy they bring to collaborations, making them a reliable and hardworking partner.
    • Customer Service Outsourcing for Gaming Company
      5.0 Aug 22, 2023

      I'm thrilled to express my outstanding journey partnering with Hugo, our reliable outsourcing ally. Hugo's unwavering commitment to on-time deliveries has been nothing short of impressive. Their seamless adjustment to our needs ensured that each delivery was prompt and devoid of any hassles. Collaborating with a team that consistently went above and beyond our expectations has been an absolute pleasure.

      Read Full Review
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    11 of 12 Customer Service Outsourcing reviews are 5 stars
    1 new review for Customer Service Outsourcing in past 6 months
    $50,000 – $199,999 avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    CX Outsourcing for Financial Services Firm

    5.0 — Hugo Inc. provides CX outsourcing services for a financial services firm. They support the client's expansion to key markets, streamline their partner onboarding process, and execute a customer Read more
    Read 12 Reviews

    Industry Experience

    Hugo Inc. has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, Software, Environmental Services, Advertising & Marketing, Information Technology, and Gaming. Their expertise in customer support, operational efficiency, and content management has consistently been highlighted as a strength. Clients noted significant improvements in response times, customer satisfaction, and overall efficiency. Hugo's ability to adapt to various industry needs, coupled with their commitment to high-quality service, positions them as a valuable partner for businesses seeking to enhance their operations.

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    Select Industry to see insights

    Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming Media

    View projects from:

    United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)
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    Top Customer Service Logotype

    Top Customer Service

    5.0 68 reviews
    Premier Verified
    $1,000+
    Undisclosed
    250 - 999
    Serves Madrid, Spain

    Services provided

    55% Customer Service Outsourcing
    15% Data Annotation Services
    10% Back Office Outsourcing +2 services
    10% Call Center Services
    10% Content Moderation Services

    Top Customer Service is a highly-regarded Customer Support Outsourcing provider specializing in inbound call handling and customer service BPO solutions. The company consistently receives positive feedback for its professionalism and efficient communication, with over 90% of clients highlighting improved response times and increased customer satisfaction. Their AI-assisted systems and trained agents ensure seamless integration and reliable support across various industries.

    See all 68 projects

    Reviews mention High-quality work

    Clients consistently praised Top Customer Service for delivering high-quality work that meets or exceeds expectations. One CEO noted their exceptional performance in managing customer service, stating, "Their quality of work is up to the mark and they are performing excellent." Another client emphasized the clarity and engagement of content produced, which significantly improved their website's user experience and lead inquiries. Overall, the sentiment reflects strong satisfaction with the company's output and effectiveness in enhancing business operations.
    • Customer Service Outsourcing for Ghostwriting Company
      5.0 Jun 24, 2025

      The quality of their work meets our expectations, and they're doing a great job. Since we've had in-house staff change workplaces before, losing money and time on training, we've opted for an outsourced solution, and Top Customer Service has been good so far, and we're saving over 50% in costs.

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    • Customer Service Outsourcing for Digital Agency
      5.0 Jul 9, 2025

      Top Customer Service has allowed us to see greater satisfaction on the part of the customers. Their quality of work is up to the mark and they are performing excellent. We have experienced before in-house personnel shifting offices, wasting money and time on training, and hence our decision to use outsourced services, where Top Customer Service has performed satisfactorily and saved more than 50 percent.

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    • Content Writing Services for Digital Marketing Agency
      5.0 Apr 19, 2026

      The most impressive part was their ability to understand our brand voice quickly and translate it into well-written content. They didn’t just write generic copy—they created content that actually sounded like our business and matched our industry tone. In some cases, we would have appreciated slightly more proactive suggestions around content strategy and keyword direction. However, the writing quality and consistency were strong enough that this was not a major issue.

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    Read All Reviews
    27 of 27 reviews are 5 stars
    16 new reviews for Customer Service Outsourcing services
    $50,000 – $199,999 avg. project cost

    Reviewed 27 times in the past 6 months

    In the last six months, Top Customer Service has received overwhelmingly positive feedback from clients across various industries. Clients praised their professionalism, responsiveness, and ability to handle inquiries efficiently, leading to improved communication and customer satisfaction. For instance, one client noted a 50% reduction in response times, while another highlighted the team's understanding of brand voice. Minor suggestions for improvement included more proactive communication and strategic insights, but overall, clients expressed high satisfaction with the quality of service provided.
    Read 27 Recent Reviews
    25 of 25 Customer Service Outsourcing reviews are 5 stars
    16 new reviews for Customer Service Outsourcing in past 6 months
    $50,000 – $199,999 avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    Customer Service & Back-Office Support for Protection Agency

    5.0 — Top Customer Service provides ongoing customer support and proctoring services for an environmental protection agency. The team assists with the Section 608 support for the client's students. Read more
    Read 25 Reviews

    View projects from:

    United States (18) Canada (13) France (1)
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  • High Remark Logotype

    Not yet reviewed

    Undisclosed
    $25 - $49 / hr
    10 - 49
    Madrid, Spain

    Services provided

    20% Customer Service Outsourcing
    40% Market Research
    20% Business Consulting +1 service
    20% Call Center Services

    Launched in 2010, High Remark, a small Market Research company, is headquartered in Sant Joan Despí, Spain and Madrid, Spain. Their services include Market Research and Business Consulting.

    Read more

    Madrid, Spain

    Paseo de la Castellana 194
    Madrid, Spain 28046

    6 - 9

    +34912778122

    See All Locations (2)
    View Profile
  • NOVA BPO Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    50 - 249
    Madrid, Spain

    Services provided

    18% Customer Service Outsourcing
    52% Back Office Outsourcing
    30% Finance & Accounting Outsourcing (FAO)

    NOVA BPO is a midsize Back Office Outsourcing company established in 1996. Their services include Back Office Outsourcing and Finance & Accounting Outsourcing (FAO).

    Read more

    Madrid, Spain

    C / Miguel Yuste, 12 1st Floor
    Madrid, Spain 28037

    2 - 5

    +34.913.272.389

    See All Locations (2)
    View Profile
  • Cosmos Call Center Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    10 - 49
    Madrid, Spain

    Services provided

    20% Customer Service Outsourcing
    60% Call Center Services
    20% Social Media Marketing

    Cosmos Call Center is an answering service. Founded in 1993, the team provides Call Center Services and Social Media Marketing. The agency is located in Madrid, Spain.

    Read more
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  • Abinitio Consulting Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    50 - 249
    Madrid, Spain

    Services provided

    16% Customer Service Outsourcing
    50% Business Consulting
    24% Back Office Outsourcing +1 service
    10% BI & Big Data Consulting & SI

    Abinitio Consulting is a Business Consulting company. The Barcelona, Spain-based team offers Business Consulting and Back Office Outsourcing.

    Read more

    Madrid, Spain

    General Arrando Street, 9A, 1
    Madrid, Spain 28010

    10 - 15

    +34.934.548.408

    See All Locations (3)
    View Profile
  • Atento Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10,000+
    Madrid, Spain

    Services provided

    25% Customer Service Outsourcing
    50% IT Managed Services
    25% Back Office Outsourcing

    Atento is an IT managed services company in Madrid, Spain. The team focuses on IT managed services and Back Office Outsourcing.

    Read more
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List of the Top Madrid Customer Support Companies

  1. High Remark Logotype

    High Remark

    Undisclosed
    $25 - $49 / hr
    10 - 49
    Madrid, Spain

    Ability to deliver

    5.2/40.0
    0/20 Reviews
    0/10 Clients & Experience
    5.2/10 Market Presence

    Service focus

    20% Customer Service Outsourcing
    80% Other
    View Profile Visit Website
  2. NOVA BPO Logotype

    NOVA BPO

    Undisclosed
    Undisclosed
    50 - 249
    Madrid, Spain

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    18% Customer Service Outsourcing
    82% Other
    View Profile Visit Website
  3. Cosmos Call Center Logotype

    Cosmos Call Center

    $1,000+
    < $25 / hr
    10 - 49
    Madrid, Spain

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    20% Customer Service Outsourcing
    80% Other
    View Profile Visit Website
  4. Abinitio Consulting Logotype

    Abinitio Consulting

    Undisclosed
    Undisclosed
    50 - 249
    Madrid, Spain

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    16% Customer Service Outsourcing
    84% Other
    View Profile Visit Website
  5. Atento Logotype

    Atento

    Undisclosed
    Undisclosed
    10,000+
    Madrid, Spain

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    25% Customer Service Outsourcing
    75% Other
    View Profile Visit Website

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