Accounting, Clutch Report

Why Small Businesses Lack Accounting Resources in 2018

October 1, 2018

by Riley Panko

Marketing Communications Manager

Small businesses rely on a variety of resources to manage their finances, including software and both in-house and outsourced staff. Clutch surveyed small businesses to better understand their accounting challenges and choices. The data reveals that small businesses may not be seeking out the resources they need.

What resources does your small business allocate to manage finances? Are finances primarily the responsibility of the owner or manager, or do you bring in outside expertise? Do you use software, or are you still crunching numbers on paper?

Small businesses use a variety of resources to fulfill the sometimes-intimidating task of accounting. The accounting resources small businesses choose determine the accuracy of their financial records, especially as these businesses grow.

Clutch surveyed 302 small business owners or managers who are involved in their businesses’ financial decisions to discover whether small businesses invest in accounting resources, who is responsible for managing small business finances, and which software is most popular.

Use this report to help choose which resources you need to master your small business accounting.

Our Findings

  • Almost half of small businesses (45%) employ neither an accountant nor a bookkeeper.
  • Among companies that employ accounting staff, the largest percentage (22%) employ a full- or part-time outsourced accountant.
  • For nearly three-quarters of small businesses (72%), one person handles both HR and accounting responsibilities, though this is more common among small businesses with 10 or fewer employees.
  • One-quarter of small businesses (25%) still record their finances on paper, instead of on a computer.
  • Over half of small businesses (53%) use an accounting software solution, such as QuickBooks or Microsoft Dynamics GP.
  • QuickBooks is the most popular accounting software; three-quarters of small businesses (74%) use it.

Small Businesses Are Sometimes Stingy About Hiring Accounting Staff

Many small businesses employ minimal accounting staff, potentially causing their financial records to suffer.

Nearly half of small businesses (45%) do not employ an accountant or a bookkeeper.

Small Business Accounting Staff resources graph

What is the difference between an accountant and a bookkeeper?

  • A bookkeeper maintains the straightforward records of day-to-day financial transactions.
  • An accountant analyzes financial records and produces reports, providing a big picture perspective that guides financial decisions.

Many small businesses believe they lack the budget necessary to employ accounting staff, even though they can benefit from an accountant’s expertise.

Wanda Medina is a managing partner at Maventri, a full-service digital firm providing accounting, marketing, and administrative support services. She believes that most small businesses should have at least a bookkeeper.

“It doesn’t matter how small a company is – if you already have two employees, hire a bookkeeper,” Medina said.

Bookkeepers are valuable in their ability to meticulously keep track of income and expenses, minimizing errors. Bookkeepers also assist with issuing invoices and payroll, among other tasks.

Among small businesses that have an accountant, nearly one-quarter (22%) employ a full- or part-time outsourced accountant.

What kind of accountants do small businesses employ?

Jon Kline is the owner of MKE Production Rental, a small A/V equipment rental business. He finds the prospect of doing his business’s accounting himself daunting.

“I tried to do my books myself, but I found myself dreading it and putting it off,” Kline said.

Eventually, Kline invested in hiring a bookkeeper and accountant. “I am a lot more effective putting my time into other areas of my business, so it’s easy to justify hiring help for my weak spots,” he said.

For many small business owners, investing in outside accounting help is a worthwhile alternative to struggling through a task they don’t fully understand.

Outsourcing Can Help Budget-Strapped Small Businesses

Outsourcing can reduce the cost of hiring in-house small business accounting staff.

Some small businesses can’t afford to hire enough in-house staff to fill skills gaps.

“Most small businesses need a combination of a controller, an accounting manager, and a [bookkeeper],” said Rhett Molitor, co-founder of Basis 365 Accounting, a cloud-based accounting service. "How do you get that? You can't really hire part-timers for each level of skill, so you hire the highest level and overpay. Small businesses may not be able to afford that, so we usually see them under-hire."

Instead, outsourcing allows small business owners to hire the talent they need, when they need it.

Outsourcing may also provide more stability for a business’s accounting resources.

“Business owners often do not consider the time it takes to hire and replace internal accounting-related employees and the significant business interruptions that happen when turnover occurs,” said Dennis Theis, principal in the audit department at Maner Costerisan, a full-service public accounting and business advisory firm.

With outsourcing, it’s often instead the outside company’s responsibility to replace talent when they leave.

Even if you feel comfortable completing accounting tasks, outsourced help can support your long-term goals.

“[Outsourcing] can also benefit companies that don’t know how to meet their growth goals,” said Donna Conte, service area leader for accounting services at Warren Averett, a full service accounting and advisory firm.

Outsourced accountants may help you develop a strategy and hold you accountable to your goals, Conte explained.

Outsourcing can ensure you have the accounting skills you need at an affordable cost.

HR and Accounting Responsibilities Frequently Overlap

Small businesses see human resources (HR) and accounting as interlinking jobs, even though they require vastly different skills and knowledge.

For nearly three-quarters of small businesses (72%), one person handles both accounting and HR responsibilities.

1 person handles both HR and accounting for 72% of small businesses

It’s more common for smaller businesses to combine HR and accounting responsibilities. Nearly 4 out of 5 businesses with 1-10 employees (76%) combine accounting and HR roles, compared to only 59% of companies with more than 10 employees.

According to experts, it’s often the accountant who ends up taking on HR tasks, despite having little experience.

While accounting and HR overlap for payroll, HR also requires knowledge of recruiting, benefits, and career paths. Accountants typically are not trained for these tasks.

This overlap of responsibilities can lead to significant challenges.

A survey by ADP, a provider of human resources management software and services, found that 70% of smaller companies have an “ad hoc HR manager,” or aHRM. aHRMs are employees who take on the responsibilities of an HR manager in addition to their daily job.

Of these aHRMs, only 1 in 5 believe that they can successfully execute their HR responsibilities without making a mistake.

Companies that lack HR knowledge and skills can face serious consequences.

Companies that lack HR knowledge and skills can face serious consequences.

For example, HR managers must deal with issues related to:

  • Discrimination
  • Workplace safety
  • Harassment

These heavy topics require specialized knowledge and skills.

If a business takes HR lightly by not hiring the proper expertise, it can lead to trouble.

“HR, just like accounting, is a specialized field,” Molitor said. “If you try to wing it, you’re probably going to get burned. In most cases, the law is going to favor the employee.”

This is especially critical for small businesses that are approaching the 50+ employee threshold. Once a business reaches 50 employees, the Family Medical Leave Act (FMLA) and Affordable Care Act (ACA) start applying – bringing more legal issues into play.

If your business haphazardly is combining HR and accounting responsibilities, you should consider seeking outside expertise for one or both roles.

Most Businesses Prefer Internet-Based Accounting Software  

Accounting software can make crunching numbers and keeping records easier for small businesses but not all use it.

We found that 41% of small businesses use software that requires an internet connection to record finances. Examples include QuickBooks Online or Xero.

One-third of companies (33%), however, record finances using a solution that does not require an internet connection.

How small businesses record their finances graph

Altogether, more than half of small businesses (53%) regularly use accounting software.

53% of small businesses regularly use accounting software

Accounting software is often uniquely suited to help small businesses.

“[Accounting software is] not expensive,” Conte said. “It offers the benefits of information right at your fingertips, [plus] security and scalability.”

Some accounting software can be purchased for as little as $10/month or less.

Small businesses with even the most limited budgets can often find an accounting software that fits their needs and price range.

Businesses That Use Manual Accounting Risk Damaged or Lost Financial Records

Surprisingly, we found that one-quarter of small businesses (25%) still record their finances on paper.

Recording finances on paper, also known as manual accounting, can be easier and more cost-efficient for the smallest of businesses.

Manual accounting has particular disadvantages, though. According to BIZFLUENT, manual accounting can:

  • Be time consuming
  • Lead to greater human error
  • Lack security
  • Risk physical damage by natural disasters, fires, and other accidents

If you are still recording finances on paper, you should consider upgrading to a computer-based or online accounting system.

QuickBooks Is the Most Popular Accounting Software

QuickBooks reigns as the top accounting software among small businesses.

Nearly three-quarters of small businesses (74%) primarily use QuickBooks. All other accounting software included in the survey have 6% use or lower.

Most popular accounting software graph

Small businesses may see QuickBooks’ omnipresence as a benefit, considering so many people already have the skills required to use it.

“We use it because it's the most popular accounting software out there, which means pretty much every accounting professional knows how to use it,” said Peter Yang, co-founder of Resume Writing Services. “This gives us more options for if we ever need to hire an in-house accountant or replace our current one.”

Other software solutions may require further training if the accountants or small businesses aren’t familiar with them.

Jon Fasoli, director of product management at Intuit, the software company behind QuickBooks, says it’s not surprising that so many small businesses rely on QuickBooks.

“We built QuickBooks Online from the ground up as an easy-to-use yet powerful platform for small businesses looking to do less back-end manual entry data and instead focus on what matters most – running and growing their business,” Fasoli said.

Small businesses use QuickBooks because it was created with their needs in mind.

QuickBooks also maintains significant name recognition and longevity; the software first launched in 1992 and already had 84% of the retail accounting software market share by 1998.

Regardless of brand, most accounting software can streamline accounting processes for small businesses.

Evaluate Your Small Business Accounting Resources

Small businesses with limited budgets and manpower often keep minimal accounting staff.

Nearly half of small businesses (45%) have neither an accountant nor a bookkeeper, but outsourcing can provide affordable talent.

Small businesses may also cut costs by combining HR and accounting responsibilities. Since both HR and accounting require significant expertise, this can lead to confusion and even legal trouble.

Overall, businesses that use accounting software prefer online-based solutions, though one-third use offline software to record finances and a full quarter still record their finances on paper. Paper, or manual accounting, is not recommended given its greater risk for error and loss.

From the beginning, small businesses must consider the resources they need to completely their accounting accurately.

About The Survey

Clutch surveyed 302 small business owners or managers who are involved or very involved in their business’s financial decisions. Small businesses are defined as those with 500 or fewer employees.

Fifty-eight percent (58%) are female and 42% are male.

Sixty percent (60%) of respondents have owned or managed a small business for 5 years or more; 17% for 3-4 years; 13% for 1-2 years; 10% for less than 1 year.

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