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Top Help Desk Services in Türkiye

Ratings Updated: April 1, 2026
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2 Leaders 10 Contenders

12 Companies

Country: Türkiye

List of the Top Türkiye Outsourced Help Desk Services

  • Testinium Logotype

    4.7 5 reviews
    $75,000+
    $50 - $99 / hr
    250 - 999
    Istanbul, Türkiye

    Services provided

    20% IT Managed Services
    40% Application Testing
    20% Application Management & Support +2
    10% IT Staff Augmentation
    10% IT Strategy Consulting

    Focus Areas

    20% Help desk
    25% Managed Software Application & Solutions
    20% Disaster Recovery +2
    20% Software Evaluation
    15% Governance & Compliance Assessments

    Testinium is a testing automation company that specializes in performance testing, QA processes, and CI/CD support for various industries, including e-commerce and banking. Reviews highlight their effective testing automation suite, with notable results such as a 50% decrease in customer complaints and significant improvements in system performance. While clients appreciate their quick response and deep expertise, some suggest expanding their device pool for testing. Overall, positive feedback dominates, illustrating their reliability and technical competency in testing services.

    See all 5 projects

    Reviews mention Detail-oriented

    Testinium has received positive feedback for their detail-oriented approach, particularly highlighted in their testing automation suite, which was described as 'detailed and easy to use.' Clients appreciated the hands-on involvement of senior management and the quick response times, noting that project estimations were accurate and commitments were consistently met. Overall, the sentiment reflects a strong endorsement of Testinium’s meticulousness in ensuring quality and efficiency in their testing processes.
    • Performance & Automation Testing for Beverage Company
      5.0 Apr 8, 2021

      What stood out the most was Testinium’s testing automation suite — the tool was so detailed and easy to use. Our internal team didn’t need to undergo training to familiarize themselves with the features of their tool.

      Read Full Review
    Read All Reviews

    Industry Experience

    Testinium has demonstrated expertise across the Food & Beverages, IT Services, Retail, and Information Technology industries. Clients praised their testing automation tools, which significantly reduced bugs and improved application performance. In Food & Beverages, they achieved a 50% decrease in customer complaints. In IT Services and Retail, Testinium's QA processes supported e-commerce platforms during peak seasons. Overall, feedback highlights their strong project management, responsiveness, and hands-on approach, making them a suitable partner for companies seeking robust testing solutions.

    Read All Reviews

    Select Industry to see insights

    Food & Beverages IT Services Retail Information technology

    Average Project Cost Breakdown

    $50,000 to $199,999 (3) $200,000 to $999,999 (1) $1,000,000 to $9,999,999 (1)

    What Clients Have Said

    Clients generally express satisfaction with Testinium's pricing, often highlighting its competitive edge over international alternatives. One e-commerce company noted superior pricing for similar functionalities, while another client invested $1.5 million, reflecting a significant commitment to their services. Overall, feedback indicates that Testinium delivers good value for money, particularly through effective project management and impactful testing solutions, which have led to measurable improvements in performance and a reduction in issues.
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  • Customer Umbrella Logotype

    5.0 20 reviews
    $1,000+
    < $25 / hr
    250 - 999
    Gaziantep, Türkiye

    Services provided

    20% IT Managed Services
    20% Back Office Outsourcing
    20% Staffing +4
    15% Customer Service Outsourcing
    10% Call Center Services
    10% IT Staff Augmentation
    5% Recruiting

    Focus Areas

    75% Help desk
    25% Hardware

    Customer Umbrella is a versatile customer support and development service provider, offering services such as software development, customer support, and content moderation. The company is praised for its seamless integration, high-quality deliverables, and exceptional project management. Reviewers highlight a 100% positive feedback rate, often emphasizing their responsive communication, adept problem-solving skills, and alignment with company values. Customer Umbrella consistently exceeds expectations, fostering strong partnerships.

    See all 20 projects

    Reviews mention Exceeds expectations

    Customer Umbrella consistently exceeds client expectations, as highlighted by their commitment to outstanding service and seamless integration into client operations. Clients noted significant improvements in efficiency and customer satisfaction, with one CEO praising their 'impressive expertise and professionalism.' Another client emphasized their proactive problem-solving approach, stating they 'went above and beyond' in delivering tailored solutions. Overall, feedback reflects a strong sentiment of satisfaction, with clients expressing gratitude for the partnership and the substantial positive impact on their businesses.
    • Back Office Outsourcing for Gaming Company
      5.0 Feb 9, 2024

      Our teams' collaboration was very productive. The team at Customer Umbrella showed excellent communication skills and a thorough comprehension of our requirements and priorities. They further improved the cooperation between our teams by being receptive to input and prompt in resolving any problems. Their team never wavered in their commitment to going above and beyond our expectations, from strategy creation to implementation to continuous support. The most notable aspect of Customer Umbrella was their steadfast dedication to providing outstanding customer service. To make every encounter with our players enjoyable and unforgettable, their team went above and beyond. They constantly went above and beyond our expectations. This included handling complicated problems and offering individualised support.

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    • Back Office Support for Furniture & Home Decor Company
      5.0 Feb 7, 2024

      Our team and theirs worked flawlessly together. Customer Umbrella became an extension of our own team, blending effortlessly into the structure of our organisation, rather than just another vendor. Their proactive approach and tireless dedication to our cause were truly inspiring, cultivating a culture of collaboration and mutual respect. What truly distinguishes Customer Umbrella is their unrelenting commitment to excellence. They don't just meet, but exceed expectations, consistently going above and beyond to ensure that our clients receive nothing short of exceptional service. Their adaptability and willingness to evolve with our business needs have been critical to our success. In all honesty, it's difficult to identify any areas for improvement because our overall experience with Customer Umbrella has been extremely positive. They've exceeded our expectations at every turn, for which we are extremely grateful.

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    • Dev Staff Augmentation for Salesforce Consultancy
      5.0 Jun 24, 2025

      Thanks to the additional talent from Customer Umbrella, we were able to meet our product release deadline 5 weeks ahead of schedule. Code review metrics showed high-quality contributions, and sprint velocity improved by over 35%. Post-launch performance benchmarks also indicated improved platform stability and faster load times. Additionally, team satisfaction surveys showed that collaboration and communication were consistently rated 9/10 across departments, a strong indicator of successful team integration.

      Read Full Review
    Read All Reviews

    Industry Experience

    Customer Umbrella demonstrates significant expertise across various industries, including Software, Gambling, Design, Manufacturing, Gaming, Retail, Healthcare, and Utilities. Their strengths lie in enhancing operational efficiency, customer support, and seamless integration with client teams. Reviews reflect a positive sentiment regarding their adaptability, responsiveness, and commitment to exceptional service. Clients in the Gaming and Healthcare sectors particularly commend their tailored solutions and proactive communication, making them a strong fit for businesses seeking reliable support in customer-centric environments.

    Read All Reviews

    Select Industry to see insights

    Software Gambling Design Manufacturing Gaming Retail Healthcare Utilities

    Average Project Cost Breakdown

    $10,000 to $49,000 (9) Less than $10,000 (2)

    What Clients Have Said

    Client feedback on Customer Umbrella consistently highlights their strong value for money, with many noting that their pricing aligns well with budget expectations. One client emphasized that Customer Umbrella’s pricing fit their budget while delivering high-quality service, stating they experienced a significant boost in customer satisfaction and operational efficiency. Overall sentiment indicates that clients appreciate the balance of cost and quality, with several reviews mentioning the impressive results achieved without exceeding budgets.
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    United States (5) Cyprus (2) Germany (2) Canada (1) England (1)
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  • TecHive Logotype

    Not yet reviewed

    $1,000+
    $50 - $99 / hr
    10 - 49
    Şişli, Türkiye

    Services provided

    30% IT Managed Services
    50% ERP Consulting and SI
    20% Web Design

    Focus Areas

    40% Help desk
    10% Disaster Recovery
    10% Hardware +4
    10% Managed Hosting Services
    10% Managed Software Application & Solutions
    10% Network
    10% Security

    TecHive, an ERP consulting and SI company, is located in Şişli, Türkiye and Istanbul, Türkiye. They offer ERP consulting and SI and IT managed services and were launched in 2008.

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  • KARAKAR Web Tasarım ve Yazılım Ajansı Logotype

    Not yet reviewed

    $1,000+
    $100 - $149 / hr
    10 - 49
    İstanbul, Türkiye

    Services provided

    20% IT Managed Services
    20% Blockchain
    20% UX/UI Design +2
    20% Web Design
    20% Web Development

    Focus Areas

    100% Help desk

    KARAKAR Web Tasarım ve Yazılım Ajansı is a web design company. Launched in 2022, the team specializes in Web Design and UX/UI Design. The firm is located in İstanbul, Türkiye.

    Read more
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  • EkoPC Bilisim Hiz. San. ve Tic. Ltd. Sti. Logotype

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    10 - 49
    Istanbul, Türkiye

    Services provided

    40% IT Managed Services
    20% IT Staff Augmentation
    20% Other IT Consulting and SI +2
    10% Mobile App Development
    10% Web Development

    Focus Areas

    10% Help desk
    25% Hardware
    15% Managed Software Application & Solutions +5
    10% Disaster Recovery
    10% Governance & Compliance Assessments
    10% Managed Hosting Services
    10% Other IT managed services
    10% Vendor Procurement & Selection

    EkoPC Bilisim Hiz. San. Ve Tic. Ltd. Sti. Is an IT managed services company based in Istanbul, Türkiye and Istanbul, Türkiye. Their services include IT managed services and IT staff augmentation.

    Read more
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  • Biveri Teknoloji Logotype

    Not yet reviewed

    $5,000+
    $50 - $99 / hr
    2 - 9
    Istanbul, Türkiye

    Services provided

    30% IT Managed Services
    70% BI & Big Data Consulting & SI

    Focus Areas

    30% Help desk
    40% Managed Software Application & Solutions
    30% Managed Hosting Services

    Big data company Biveri Teknoloji is headquartered in Istanbul, Türkiye. They focus on BI & big data consulting & SI and IT managed services and were launched in 2021.

    Read more
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  • TechOps Center / Tempo BPO Logotype

    Not yet reviewed

    $1,000+
    Undisclosed
    1,000 - 9,999
    İstanbul, Türkiye

    Services provided

    10% IT Managed Services
    80% Application Testing
    10% Cybersecurity

    Focus Areas

    10% Help desk
    50% Managed Software Application & Solutions
    10% Disaster Recovery +3
    10% Network
    10% Other IT managed services
    10% Security

    TechOps Center / Tempo BPO, an Application Testing company, was founded in 2019. The company offers Application Testing and Cybersecurity, and is large.

    Read more
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  • Turkcell Global Bilgi Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    1,000 - 9,999
    Istanbul, Türkiye

    Services provided

    10% IT Managed Services
    10% AI Development
    10% Back Office Outsourcing +7
    10% Call Center Services
    10% Cloud Consulting & SI
    10% HR Consulting
    10% IT Strategy Consulting
    10% Market Research
    10% Other IT Consulting and SI
    10% Social Media Marketing

    Focus Areas

    100% Help desk

    Market Research company Turkcell Global Bilgi was launched in 1999. The team specializes in Market Research and Social Media Marketing.

    Read more
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  • EchoCCS Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    250 - 999
    Istanbul, Türkiye

    Services provided

    20% IT Managed Services
    20% Back Office Outsourcing
    20% Customer Service Outsourcing +3
    20% Sales Outsourcing
    10% Business Consulting
    10% Call Center Services

    Focus Areas

    20% Help desk
    20% Managed Hosting Services
    20% Other IT managed services +4
    10% Disaster Recovery
    10% Managed Software Application & Solutions
    10% Software Evaluation
    10% Software Expert Witness

    EchoCCS is a midsize IT managed services company established in 2003. Their team specializes in IT managed services and Back Office Outsourcing.

    Read more
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  • DataSeed Logotype

    Not yet reviewed

    $1,000+
    $100 - $149 / hr
    2 - 9
    İstanbul, Türkiye

    Services provided

    20% IT Managed Services
    20% BI & Big Data Consulting & SI
    20% Cloud Consulting & SI +2
    20% Corporate Training & Coaching
    20% Cybersecurity

    Focus Areas

    20% Help desk
    20% Cloud Server Migration
    20% Disaster Recovery +2
    20% Network
    20% Security

    DataSeed is a İstanbul, Türkiye-based business intelligence company. They provide BI & big data consulting & SI and cloud consulting & SI.

    Read more
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  • SAT Microsystems Logotype

    4.7 3 reviews
    $250,000+
    Undisclosed
    250 - 999
    Istanbul, Türkiye

    Services provided

    20% IT Managed Services
    20% Cybersecurity
    20% IT Strategy Consulting +4
    10% AI Development
    10% Generative AI
    10% IT Staff Augmentation
    10% Other IT Consulting and SI

    Focus Areas

    10% Help desk
    25% Managed Software Application & Solutions
    20% Other IT managed services +3
    20% Security
    15% Disaster Recovery
    10% Network

    SAT Microsystems is a Managed IT Services provider specializing in disaster recovery and IT Support Services. The company receives consistently positive feedback, with 100% of reviewers praising their professionalism, project management, and service quality. Clients appreciate their effective troubleshooting and competitive pricing, making them a recommended choice for outsourced IT management.

    See all 3 projects

    Reviews mention High-quality work

    Clients consistently praise SAT Microsystems for delivering high-quality work, particularly in disaster recovery services. One client noted their thorough professionalism and effective troubleshooting, stating, 'They’ve done well to provide services when we ask them to.' Another emphasized their ability to meet requirements efficiently, recommending them for their 'good quality services at cheaper rates.' Overall, feedback reflects strong satisfaction with the quality and reliability of SAT Microsystems' services.
    • IT & Disaster Recovery Services for Stock Investment Company
      4.0 Dec 14, 2021

      Sat Microsystems has delivered on most of our initial requirements. For instance, they made all the configurations and provided all of the needed devices to enable us to record our calls. They’ve also done well to provide services when we ask them to, preparing everything for us before our team goes to work at the recovery site.

      Read Full Review
    • IT & Disaster Recovery Services for Stock Investment Company
      4.0 Dec 14, 2021

      Sat Microsystems’ marketing strategy is nice, which is the reason we gave them the project in the first place. Their services are also good. Their project manager, Arif (Operations Head), is thoroughly professional and delivers on our requirements very well.

      Read Full Review
    • IT & Disaster Recovery Services for Stock Investment Company
      4.0 Dec 14, 2021

      We are not utilizing all of the resources in their basket, but the services that they do provide for us are very good.

      Read Full Review
    Read All Reviews
    0 of 1 IT Managed Services reviews are 5 stars
    $10,000 – $49,000 avg. project cost

    IT Managed Services PROJECT HIGHLIGHT

    ITSM & Service Desk Integration for Bank

    5.0 — A bank hired SAT Microsystems to identify their key needs, provide solutions, and strategize an integration process. The team deployed an IT service management tool and a service desk to the Read more
    Read 1 Review

    Industry Experience

    SAT Microsystems has garnered positive feedback in the financial services sector, particularly in insurance and capital markets. Clients commend the company's responsive communication, effective project management, and reliable disaster recovery solutions. Their partnerships have resulted in successful implementations of essential technologies, including disaster recovery planning and IT infrastructure setup. Overall sentiment reflects strong satisfaction, particularly in responsiveness and service quality, making SAT Microsystems a suitable provider for financial institutions seeking IT and disaster recovery services.

    Read All Reviews

    Select Industry to see insights

    Financial services

    Istanbul, Türkiye

    YEŞİLCE MAH. EMİRŞAH SK. NO: 21 İÇ KAPI NO: 2 KAĞITHANE/ İSTANBUL
    Istanbul, Türkiye 34418

    2 - 5

    +90 (531) 813 58 73

    See All Locations (6)
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  • Mediawirt Consulting Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Muratpasa, Türkiye

    Services provided

    10% IT Managed Services
    20% Customer Service Outsourcing
    10% Back Office Outsourcing +6
    10% Business Consulting
    10% Call Center Services
    10% Corporate Training & Coaching
    10% Pay Per Click
    10% Print Design
    10% Search Engine Optimization

    Focus Areas

    20% Help desk
    40% Telecom
    20% Managed Software Application & Solutions +1
    20% Other IT managed services

    Mediawirt Consulting is a Customer Service Outsourcing company established in 2012. The team offers Customer Service Outsourcing and Search Engine Optimization.

    Read more
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1 Testinium
2 Customer Umbrella

List of the Top 2 Türkiye Outsourced Help Desk Services

  1. Testinium Logotype

    Testinium

    $75,000+
    $50 - $99 / hr
    250 - 999
    Istanbul, Türkiye

    Ability to deliver

    20.5/40.0
    15.2/20 Reviews
    0/10 Clients & Experience
    5.3/10 Market Presence

    Service focus

    20% IT Managed Services
    20% Help desk
    80% Other
    View Profile Visit Website
  2. Customer Umbrella Logotype

    Customer Umbrella

    $1,000+
    < $25 / hr
    250 - 999
    Gaziantep, Türkiye

    Ability to deliver

    28/40.0
    17/20 Reviews
    6.1/10 Clients & Experience
    4.9/10 Market Presence

    Service focus

    20% IT Managed Services
    75% Help desk
    80% Other
    View Profile Visit Website
  3. TecHive Logotype

    TecHive

    $1,000+
    $50 - $99 / hr
    10 - 49
    Şişli, Türkiye

    Ability to deliver

    6.6/40.0
    0/20 Reviews
    2.6/10 Clients & Experience
    4/10 Market Presence

    Service focus

    30% IT Managed Services
    40% Help desk
    70% Other
    View Profile Visit Website
  4. KARAKAR Web Tasarım ve Yazılım Ajansı Logotype

    KARAKAR Web Tasarım ve Yazılım Ajansı

    $1,000+
    $100 - $149 / hr
    10 - 49
    İstanbul, Türkiye

    Ability to deliver

    4/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4/10 Market Presence

    Service focus

    20% IT Managed Services
    100% Help desk
    80% Other
    View Profile Visit Website
  5. EkoPC Bilisim Hiz. San. ve Tic. Ltd. Sti. Logotype

    EkoPC Bilisim Hiz. San. ve Tic. Ltd. Sti.

    $1,000+
    $25 - $49 / hr
    10 - 49
    Istanbul, Türkiye

    Ability to deliver

    5.2/40.0
    0/20 Reviews
    0/10 Clients & Experience
    5.2/10 Market Presence

    Service focus

    40% IT Managed Services
    10% Help desk
    60% Other
    View Profile Visit Website
  6. Biveri Teknoloji Logotype

    Biveri Teknoloji

    $5,000+
    $50 - $99 / hr
    2 - 9
    Istanbul, Türkiye

    Ability to deliver

    4.6/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4.6/10 Market Presence

    Service focus

    30% IT Managed Services
    30% Help desk
    70% Other
    View Profile Visit Website
  7. TechOps Center / Tempo BPO Logotype

    TechOps Center / Tempo BPO

    $1,000+
    Undisclosed
    1,000 - 9,999
    İstanbul, Türkiye

    Ability to deliver

    4.6/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4.6/10 Market Presence

    Service focus

    10% IT Managed Services
    10% Help desk
    90% Other
    View Profile Visit Website
  8. Turkcell Global Bilgi Logotype

    Turkcell Global Bilgi

    Undisclosed
    Undisclosed
    1,000 - 9,999
    Istanbul, Türkiye

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    10% IT Managed Services
    100% Help desk
    90% Other
    View Profile Visit Website
  9. EchoCCS Logotype

    EchoCCS

    Undisclosed
    Undisclosed
    250 - 999
    Istanbul, Türkiye

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    20% IT Managed Services
    20% Help desk
    80% Other
    View Profile Visit Website
  10. DataSeed Logotype

    DataSeed

    $1,000+
    $100 - $149 / hr
    2 - 9
    İstanbul, Türkiye

    Ability to deliver

    4/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4/10 Market Presence

    Service focus

    20% IT Managed Services
    20% Help desk
    80% Other
    View Profile Visit Website
  11. SAT Microsystems Logotype

    SAT Microsystems

    $250,000+
    Undisclosed
    250 - 999
    Istanbul, Türkiye

    Ability to deliver

    22.8/40.0
    14.6/20 Reviews
    2.1/10 Clients & Experience
    6/10 Market Presence

    Service focus

    20% IT Managed Services
    10% Help desk
    80% Other
    View Profile Visit Website
  12. Mediawirt Consulting Logotype

    Mediawirt Consulting

    Undisclosed
    Undisclosed
    10 - 49
    Muratpasa, Türkiye

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    10% IT Managed Services
    20% Help desk
    90% Other
    View Profile Visit Website

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