Managed IT Services Company -Sat Microsystems
Sat microsystems as a top managed IT service company in UK, US, Saudi Arabia, the United Arab Emirates, Kazakhstan and Turkey provides automation-enabled managed IT services with a futuristic mindset. With our unprecedented expertise as IT services providers, we offer the best infrastructure IT solutions and IT support to maximize your growth.
We have developed solutions to maintain and maximize IT systems and services using our IT experience. New technologies like AI, Analytics, Cloud Solutions, IoT, Automation, Digitization, Cyber Security, and others are helping your company reinvent itself. That is why we are ready to help you prepare for the future.
Our Services & Solutions
IT Infrastucture solutions
Network & Network Security Solutions Systems Solutions Storage Solutions Backup Solutions Data Center Solutions Information Security Solutions Monitoring Solutions Database Solutions Application & Middleware solutions ITSM SolutionsInformation security solutions
Security operation center | SOC IAM PAM IS - Information security ComplianceManaged IT Services
Network & Network security Services Systems Services Storage Sevices Backup Services Data Center Services Information Security Services Monitoring Services Database Services Application & Middleware Services IT Services Desk ServicesCloud Solutions
AZURE O365

headquarters
other locations
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Cropwell Road. Cherry Hill. 748 NEW YORK AVENUE, LYNDHURST, NEW JERSEYLyndhurst, NJ 07071United States
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YEŞİLCE MAH. EMİRŞAH SK. NO: 21 İÇ KAPI NO: 2 KAĞITHANE/ İSTANBULIstanbul 34400Turkey
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12th floor Block 3, 135 Zhybek Zholy street Almaty 050004, KazakhstanAlmaty 050000Kazakhstan
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Recommended Providers
Focus
Portfolio
MedGulf, HPE, Riyad Metro, Islamic Development Bank, Mc Donalds, Toyota, Kerry, Ferrovial, Cognizant, Indra, ICAD, Ministry of Finance, Education & Training Evaluation Commission
Reviews
the project
IT & Disaster Recovery Services for Stock Investment Company
"We are not utilizing all of the resources in their basket, but the services that they do provide for us are very good."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I'm working as an IT supervisor in Wasatah Capital, which is based in Riyadh. We are in the financial sector and we are governed by Capital Market Authority of Saudi Arabia.
What challenge were you trying to address with Sat Microsystems?
The Capital Market Authority of Saudi Arabia requires us to maintain one disaster recovery site for our office location. That is why we hired Sat Microsystems to provide disaster recovery services.
What was the scope of their involvement?
Sat Microsystems offered installation and planning services for our office. Their team did came to our site to arrange our IT facilities, computers, internet, phones, call recording systems, and access controls. At one point, they also did some troubleshooting for us.
Sat Microsystems is still providing disaster recovery for our company to this day. We email them when we have a need for their services, and they prepare everything on their side before coming to do the work in person.
What is the team composition?
There is a large team working on this disaster recovery project. Our main point of contact from their team is the project manager.
How did you come to work with Sat Microsystems?
As with any other projects like this, we got quotations from reputed companies and reviewed the services that they had provided to other clients. We also look into the feasibility of their price before deciding to go with a certain company. We had done one project with Sat Microsystems in the past, so we invited them to bid for this project. That is how we ended up choosing them as our provider.
How much have you invested with them?
I don’t deal directly with our finance department, but I think we spend around 30,000–40,000 SAR (approximately $8,000–$11,000 USD) every year for their services.
What is the status of this engagement?
We engaged them in January 2015, and we're still working together.
What evidence can you share that demonstrates the impact of the engagement?
Sat Microsystems has delivered on most of our initial requirements. For instance, they made all the configurations and provided all of the needed devices to enable us to record our calls. They’ve also done well to provide services when we ask them to, preparing everything for us before our team goes to work at the recovery site.
At every instance of us informing them of a hardware failure, they’ve troubleshot for us. It sometimes takes them around 5–6 hours, but they’re sure to get the job done and replace the necessary equipment.
How did Sat Microsystems perform from a project management standpoint?
Sat Microsystems’ marketing strategy is nice, which is the reason we gave them the project in the first place. Their services are also good. Their project manager, Arif (Operations Head), is thoroughly professional and delivers on our requirements very well.
We don't use any specific tool to monitor the project, but we do communicate through phone and email.
What did you find most impressive about them?
We are not utilizing all of the resources in their basket, but the services that they do provide for us are very good.
Are there any areas they could improve?
No, I have no complaints about their work. They are providing good services.
Do you have any advice for potential customers?
I recommend Sat Microsystems to anyone looking for this type of service because their team is up to the mark. They provide good quality services at cheaper rates.
the project
ITSM & Service Desk Integration for Bank
"They had very flexible policies of pricing and workflow."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
Bank Tech Support Lead
For what projects/services did your company hire SAT Microsystems?
For integration of ITSM (IT service management) and Servicedesk
How did you select this vendor and what were the deciding factors?
We are find nearest company, who have competention in distribution of ITSM systems. Also, SAT Microsystems provides best solution with high level of competence.
Describe the project in detail and walk through their service package.
They help us describe our key needes, provides solution and prepare full roadmap of integration process. After this, SAT Microsystem's specialists deployed ITSM and Servicedesk to our servers, pre-configured both of this solutions, basing in our needs and provided detailed training for employees.
How many resources from the vendor's team worked with you, and what were their positions?
We are received a lot of help from their Technicians (from their side there was three of them, as I remember) and Project Manager.
Can you share any outcomes from the project that demonstrate progress or success?
With their help, we are successfully automatize our internal IT processes, which based on client-support model and continue this work more comfortable, with spending less time. Also, we are implement SLA and now can completely monitoring SLA violations in each step of processes, and can more efficiently planning our IT projects.
How effective was the workflow between your team and theirs?
We are coordinate our work using all channels of communication (teams, IM, phone, emails), so I can review workflow as very effective.
What did you find most impressive or unique about this company?
They had very flexible policies of pricing and workflow (include moments of weekends and holidays, time zones, etc.).
Are there any areas for improvement or something they could have done differently?
I dont know, maybe sometimes technical specialists pushed us hardly, but I think it's not a problem, because regarding this we are finished project in planned deadline (there was some issues and delays from our's side).
the project
Cybersecurity for Financial And Insurance Company
"We always feel that they prioritize us and provide a timely response."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
I am IT Infrastructure Director in Medgulf, and we operate in the Insurance sector.
For what projects/services did your company hire Sat Microsystems?
Medgulf has hired the services of SAT Microsystems for multiple products and services. Email Security Appliance from Cisco, F5 Load Balancers as well as Dell HCI Systems. All of them are for difference services and all are in the phase of delivery.
How did you select this vendor and what were the deciding factors?
We initiated the RFP and sought solutions from valuable partners including SAT, and SAT provided a solution with appropriate design, components and competitive price so we selected that.
Describe the project in detail and walk through the stages of the project.
There are multiple projects on which SAT is working.
How many resources from the vendor's team worked with you, and what were their positions?
1 Business Development Manager
Can you share any outcomes from the project that demonstrate progress or success?
Still it is too early to provide this. We are waiting for project execution and hardware delivery and only after the project is some phase of completion we can provide this detail
How effective was the workflow between your team and theirs?
So far so good.
What did you find most impressive or unique about this company?
Response time is very good. We always feel that they prioritize us and provide a timely response. Also a lot of sense of partnership.
Are there any areas for improvement or something they could have done differently?
cannot say about this, as so fare we didn't find any point of contention of discomfort
Sat Microsystems has consistently provided technical support and troubleshooting services for the client. They demonstrate responsiveness to the client’s requests and act promptly to ensure that everything on site is operable and up to standard.