zerodays

BACKGROUND

Please describe your company and position.

I am the Founder & CEO of (a/an) Supply Chain, Logistics, and Transport

Describe what your company does in a single sentence.

We are a SaaS-driven marketplace designed for the hospitality industry, catering to restaurants, hotels, and shops. The platform streamlines the procurement process by enabling businesses to order from multiple suppliers simultaneously and discover new suppliers with ease.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire zerodays to accomplish?

• Develop our web app
• Project lead

SOLUTION

How did you find zerodays?

Referral

Why did you select zerodays over others?

Close to my geographic location, Great culture fit, Good value for cost, Referred to me, Company values aligned

What was the size of zerodays’s team?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Zerodays worked closely with the Proky team to deliver an exceptional web app with a focus on user experience. The scope of work included ongoing feature development, architecture design, and consulting. The team gradually took over more responsibilities as the project progressed, from the early stages of platform development to ongoing feature development.

The technology stack used for Proky's platform was built on React JS, Python, and PostgreSQL, chosen for their reliability, scalability, and ease of use. However, as the company grew, there was a need to improve the efficiency of the systems and make them more scalable. Zerodays worked on implementing microservices architecture in some of the modules to break down the monolithic application into a collection of small, loosely coupled services.

This allowed for greater flexibility and scalability, as well as faster development and deployment cycles. Additionally, it also allowed for more efficient use of resources and better fault tolerance, which was important for Proky as they continue to grow. Zerodays also placed a strong emphasis on quality control and quality, conducting regular testing and quality assurance checks to ensure that the platform is reliable and secure.

The team shifted focus towards implementing automated testing during the programming process to address the increased number of bugs in production. This resulted in a slower time-to-deployment but led to a more stable and reliable product in the long run. Overall, Zerodays' scope of work for Proky was extensive and impressive, from ongoing feature development to architecture design and consulting.

They implemented microservices architecture to improve the efficiency and scalability of the system and placed a strong emphasis on quality control and quality, resulting in a more stable and reliable product.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Improved user experience (NPS score over 85)
• Decreased active buyer churn (from avg 40% to less than 5%)
• Saved time inside our team (automating tasks, saved 200 hours monthly)

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team was exceptionally good at assessing project complexity and time management, which made planning much easier. They delivered items on time and were always responsive to our needs. Zerodays was involved in the development of our platform from the early stages, and as the project progressed, they gradually took over more responsibilities. They provided ongoing feature development, architecture design, and consulting, which allowed us to focus on growing our business.

They worked tirelessly with us to design and implement features that were just right for our users, with a focus on user experience. In terms of delivery, Zerodays mostly delivered items on time and met their deadlines, if we kept the scope of the project unchanged. They were always responsive to our needs, and we could count on them to be available for support and troubleshooting whenever required.

This was particularly important during the early stages of platform development when we needed to iron out any bugs or issues. Zerodays was always there to help us solve problems and address any concerns we had. Zerodays always kept us informed if they were running behind schedule. This allowed us to adjust our timelines and plan accordingly, which was essential to the success of the project.

Their communication was excellent, and they always kept us informed of any issues or concerns that arose during the development process. Furthermore, Zerodays provided valuable insights and advice about new technologies and improvements to some of the features we were developing.

They were always willing to offer suggestions for improvements or alternatives that would help us achieve our goals more efficiently. Their expertise and experience in the field were invaluable to us, and we appreciated their input and feedback throughout the project.

Overall, Zerodays' project management was exceptional. They delivered items on time, kept us informed of any delays, and provided valuable insights and advice throughout the development process. Their commitment to quality control and quality was evident in the work they delivered, and we valued their partnership in the development of our platform.

What was your primary form of communication with zerodays?

Virtual Meeting, Email or Messaging App

What did you find most impressive or unique about this company?

What I found most impressive and unique about Zerodays, was their ability to grow with us through the years and adapt to any challenges. Their flexibility and expertise allowed them to seamlessly switch technologies, team leads, and pivot the platform when necessary. Additionally, their exceptional support was truly remarkable. We always felt like we could count on them to fix any issues, sometimes even during odd hours.

Their commitment to customer service and support was evident in the dedication they showed towards providing the best possible experience for our users. Zerodays' focus on quality control and quality was also impressive. Their regular testing and quality assurance checks ensured that the platform was reliable and secure, contributing to its overall quality and stability. Overall, Zerodays was an outstanding partner in the development of our platform.

Their ability to adapt, exceptional support, expertise, and commitment to quality were all remarkable qualities that made them stand out from other outsourced development agencies. I would highly recommend Zerodays to anyone looking for an exceptional partner in the development of their platform. Honestly, after 2 years, we see them as our team members, not an outsourced software agency.

Are there any areas for improvement or something zerodays could have done differently?

Not really!

BACKGROUND

Please describe your company and position.

I am the CEO of DreamCase

Describe what your company does in a single sentence.

Premium Car Beds

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire zerodays to accomplish?

• Custom Coded Website
• Webdesign & Customer Experience Solutions
• Optimised backend & Updated Payment Systems

SOLUTION

How did you find zerodays?

Referral

Why did you select zerodays over others?

• Close to my geographic location
• Company values aligned

What was the size of zerodays’s team?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Code Website to our exact designs and create a UX that is intuitive for the end user, whilst delivering a clean but highly functional and stabile site for our needs. Improve conversions & simplify website management. The only way was a custom-coded solution tailored for our company!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Improved conversion of more than 20 % on webstore
• No more failed orders
• Step-change improvement in web design

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Zerodays have an excellent team of coders and management. After submitting a very specific design, they found solutions themselves, implement this in code, and delivered version 1.0 of what will eventually be a world-class website. The project was delivered on time, with an outstanding performance compared to our old site.

What was your primary form of communication with zerodays?

• In-Person Meeting
• Virtual Meeting
• Email
• Messaging App

What did you find most impressive or unique about this company?

I'm impressed with their ability to find solutions that are not obvious in terms of design, that may look simple when looking at end product, but are hard to come up with from scratch.

Are there any areas for improvement or something zerodays could have done differently?

Can really think of anything that is worth mentioning. Its the sum of the parts, and not the parts themselves.