Zakkour Technology Group

BACKGROUND

Please describe your company and your position there.

I'm a operation executive of the company.we have 500 above costumers.they need reports and account details.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Zakkour Technology Group | Mobile App Development Miami?

Our company website activated only 5 months ago.

What were your goals for this project?

We wanted to more easily handling the company documents and save more time and days.it work easy to company workers.

SOLUTION

How did you select this vendor?

My company want online for accounts details in our area and compiled a list of 5 based on the case studies on their websites. We contacted each company and narrowed it down to 2 after receiving their initial pitches.

Describe the project in detail.

we selected this vendor, we had a series of discovery meetings to discuss our goals and objectives. Within the first two weeks, we received mockups and 5 initial designs for the main page on the site.

What was the team composition?

we were assigned a project manager to support us and serve as the main point of contact throughout the project. I only spoke with our project manager, but I was made aware that there were 4 frontend and 4 backend developers, as well as a QA resource working behind the scenes.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Company 4 months after our new website was launched, we saw a 80% increase in overall traffic and a 25% drop in bounce rate. The new design of the contact form makes it much more visible on the site, and we've received more inquiries in the past month than we did in the previous 5 months combined! We continue to hear positive feedback on costumers.

How effective was the workflow between your team and theirs?

The operation executive manager that we were assigned was easy to communicate with and provided us frequent updates. We connected over the phone at least once a week and used Slack for all other communication. Overall, I was impressed by the timeliness of the team.

What did you find most impressive about this company?

Company away by the knowledge this vendor had about accounts section, user experience, and optimization. We learned much more than we thought possible, and we appreciated that they were patient and thoughtful while we came up to speed. We have worked with other agencies for different areas of the company.

Are there any areas for improvement?

Everything can always be done faster, but we were very satisfied with their work every step of the way. In the end, quality is more important than speed and we ended up with a account transactions.