York IE

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Apparel Impact, a family and veteran-owned textile recovery company. We reduce waste, maximize the value of used clothing, and provide clothing to communities across the Northeast.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with York IE?

Before working with York IE, we were managing inventory and shipments manually through handwritten notes, whiteboards, and paper logs. It worked when we were smaller, but as we grew, it created inefficiencies. It slowed down decision-making, increased the risk of errors, and made it difficult to clearly see what was moving through our operation.

SOLUTION

What was the scope of their involvement?

York IE helped us build a custom software platform that replaced our manual process with real-time tracking, automated shipment loading, and clear reporting. What used to require multiple people coordinating across different tools became structured and reliable.

What is the team composition?

We worked with 3–4 teammates from York IE.

How did you come to work with York IE?

Someone referred York IE to us. We chose them because they were close to our geographic location, their pricing fit our budget, and they offered good value for the cost.

What is the status of this engagement?

We worked together from December 2024–February 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The benefit of York IE’s work has been visibility and control. We now know exactly what’s in our warehouse, what’s shipping, and how it connects to revenue. It has improved efficiency, reduced mistakes, and positioned us to scale with confidence in an industry that still relies heavily on outdated systems.We had weekly meetings to show progress on the design, development, application, and backend foundation. Each week, there were measurable outcomes. For example, our inventory is now tracked live and not dependent on memory or whiteboards. Shipments and shipment documents are now live and auto-populated for customers and internally, reducing errors and increasing efficiency and speed. Access to data is at our fingertips. Our error rate has gone down 90%, and our time savings is estimated at 160 hours per year.

How did York IE perform from a project management standpoint?

We felt York IE was disciplined in their approach to meet deadlines and original delivery goals. Our primary forms of communication were virtual meetings and emails or messaging apps.

What did you find most impressive about them?

York IE combined strong technical execution with a hands-on approach, which made the entire process productive and straightforward.

Are there any areas they could improve?

York IE stayed steady through the process and worked with us as we got more clear on what we needed.

BACKGROUND

Please describe your company and position.

I'm an executive for Athletes Hospitality

Describe what your company does in a single sentence.

Youth Sports Housing Provider 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire York IE to accomplish?

• Build a clean, transparent reporting structure that leadership can trust for decision-making and confidently share with partners and investors.
• Professionalize the finance function to replace manual, spreadsheet-driven workflows that could not keep pace with the company’s rapid growth.
• Identify and correct the source of inconsistent KPI reporting by reconciling data across Stripe and Alliance Reservations Network (ARN).

SOLUTION

How did you find York IE?

Met them at a networking event

Why did you select York IE over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from York IE were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

York assisted in implemented a process to streamline our finances, assist with our financial planning and help build a comprehensive reporting system 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Significantly reduced the time required for monthly and quarterly financial closes, replacing days of manual reconciliation with streamlined processes.

Gave leadership real-time visibility into performance by event and market, enabling proactive expansion decisions and more accurate forecasting.

Eliminated data duplication and reporting errors by shifting from Stripe to ARN as the single source of truth and reconciling both systems for cash accuracy.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were extremely dilligent and amazing to work with. Very knowledgable and accessible. 

What was your primary form of communication with York IE?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

York IE's quality of people and knowledge of the scope of work were impressive. 

Are there any areas for improvement or something York IE could have done differently?

N/A 

BACKGROUND

Introduce your business and what you do there.

I’m an executive at Broadlume a Cyncly Company, a technology solutions company. We help local flooring retailers grow and innovate, aiming to transform the flooring industry through expert-driven, forward-thinking approaches.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with York IE?

We needed to increase our development capacity and velocity without adding full-time headcount. We also wanted to modernize and consolidate a complex, multi-stack legacy architecture. Additionally, we needed support for critical platform initiatives to meet aggressive migration deadlines.

SOLUTION

What was the scope of their involvement?

York IE has partnered with us to support both platform maintenance and new product development across a highly complex environment created through years of acquisitions. The engagement began with smaller point projects and has expanded into deeper architectural and development work.

Key deliverables have included the development of a centralized API platform, comprehensive technical documentation, cloud infrastructure consolidation, and the design and implementation of a reverse proxy that has enabled the migration of approximately 1,700 customers to a new platform in just one month. York IE has also provided ongoing development support to help manage legacy applications while accelerating the R&D roadmap.

What is the team composition?

We’ve worked with 20+ teammates from York IE.

How did you come to work with York IE?

They were referred to me. We chose them because their pricing fit our budget, they were a great culture fit, and they offered good value for the cost.

What is the status of this engagement?

We started working with them in September 2023, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

York IE has helped us achieve a 15% reduction in development costs, equating to approximately $600,000 in savings. We’ve also seen a 30% faster ramp-up time compared to hiring a typical full-time employee. This is based on onboarding metrics and delivery timelines.Moreover, we’ve seen an 80% consolidation of cloud providers, simplifying infrastructure and improving efficiency. We’ve also successfully migrated 1,700 customers in one month, meeting a hard deadline with no service disruption. Overall, we’ve seen improved development speed across both maintenance and new product initiatives.

How did York IE perform from a project management standpoint?

York IE operates as an integrated extension of our internal team. They’re highly responsive, collaborative, and adaptable as priorities shift. Deliverables are consistently met on time, including during time-sensitive projects with firm deadlines. Their video-on, highly communicative approach has significantly improved accountability and alignment compared to prior offshore experiences.

What did you find most impressive about them?

York IE’s hybrid model stands out. The combination of US-based product strategy and oversight with highly skilled offshore development teams has allowed us to scale quickly, cost-effectively, and without sacrificing quality. Their ability to bring in specialized expertise for legacy technologies when needed has been especially valuable.

Are there any areas they could improve?

No, there aren’t any. They’ve delivered strong results and proven to be a reliable, long-term partner.