Xtreme Design Agency

BACKGROUND

Please describe your company and position.

I am the Owner of the company.

Describe what your company does in a single sentence.

Hard Hat Sticker design company 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Xtreme Design Agency to accomplish?

• Build my website
• Organize categories

SOLUTION

How did you find Xtreme Design Agency?

Online Search

Why did you select Xtreme Design Agency over others?

• Pricing fit our budget
• Good value for cost

How many teammates from Xtreme Design Agency were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

I hired this company to help redesign an existing website to make navigation easier, and just to spruce it up. No advertising, no SEO, no designing of logos or products... just updating my website. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

I hired this company back in November 2023 to design my website. It wasn't a crazy difficult project, and I was told it would take 6 weeks. When it wasn't anywhere close to finished, in January 2024, I asked for my first refund. They explained that my project manager was no longer with the company and begged me to give them a second chance. 
I hope you can see where this is going because in March 2024, I asked for a refund again. I kept getting the runaround from them and was told I would repeatedly receive a call from customer service. Yup, you guessed it—no one called. Ever. I am so disgusted by this company and their lack of professionalism. I would not recommend them to anyone, ever.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I was told it was a six-week job. I hired them in November 2023. It is now February 2025, and still, nothing has been done, and minimal effort has been made to keep me in the loop.

What was your primary form of communication with Xtreme Design Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They have an extremely high turnover rate. I was assigned over 7 different project managers because they kept leaving the company. 

Are there any areas for improvement or something Xtreme Design Agency could have done differently?

Actually, caring about their jobs and their customers would be a great start.

BACKGROUND

Please describe your company and position.

 I am the Designer of an ecommerce company 

Describe what your company does in a single sentence.

Luxury Fashion Boutique with an ecommerce site

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Xtreme Design Agency to accomplish?

• Update functions of website
• Make sure link between store and site does not break
• Update and monitor products

SOLUTION

How did you find Xtreme Design Agency?

Online Search

Why did you select Xtreme Design Agency over others?

Pricing fit our budget

Describe the scope of work in detail. Please include a summary of key deliverables.

We provided them with everything necessary (multiple times- since it was clear many of our emails and requests were ignored). After providing the company with content, login info, contacts for resources--they made our site worse. The site contains none of the content we diligently provided and is worse off than when they received it--non-functional with multiple missing pages, links, copy, incorrect images, etc. It is a mess. And that not even touching upon the internal functions which are now nonexistent.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Posting this review because this company is a genuine danger to any business. If I could give less than one star, I would. 

• Incredibly difficult to work with and virtually no communication—multiple ignored calls, no updates, and extremely delayed progress
• The company took our active site and made it inoperable. We gave them a full working site and after messing up the internal functions, they took down our site to “fix it” (it became abundantly clear they had no idea what they were doing) and delivered back a shell.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Instead of implementing a new UI, they derailed the whole site to the point it had to be shut down. Then when they said it was ready to go live, it looked worse than before. To make the situation even more terrible-- instead of admitting this colossal error, they acted indignant, rude and blamed us. And that’s when they weren’t flat out ignoring us.
The company claimed to understand the platforms with which we operated but it became very clear they had zero idea what they were doing. This wasted valuable time and hurt our business and the whole time they said they were “working on it”, zero results were provided and essentially loads of time wasted.

What was your primary form of communication with Xtreme Design Agency?

Email or Messaging App

What did you find most impressive or unique about this company?

 Every single timeline given has not been met and the work itself was subpar and extremely slow. The employees greatly damaged the business with no course of correction. And after having done so, stopped communicating while our site sat broken (and they had all the necessary parts to fix it). Absolutely zero professionalism when it comes to our product, time, relations and virtually every other aspect involved. We were told that the negative reviews on their site are from competitors, but that is false.

Are there any areas for improvement or something Xtreme Design Agency could have done differently?

I am shocked they are still in business.