Application Management & Support Cybersecurity IT Managed Services
Confidential
Apr. 2023 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Their willingness to take on ad-hoc requests is impressive."

Jan 18, 2024

Office of the Managing Partners, GreatPoint Ventures

Holly Kjos

Other industries
San Francisco, California
11-50 Employees
Online Review
Verified

A venture capital firm has hired Xterra Solutions, Inc. to provide IT management services. The team is responsible for end user support, IT strategy, asset management, budgeting, and procurement.

Thanks to Xterra Solutions, Inc.'s efforts, the client has seen a reduction in technology-related downtime. The team is always responsive and prompt to solve any issues that arise. They communicate via in-person and virtual meetings, emails, and messages, and their service is exceptional.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Office of the Managing Partners of GreatPoint Ventures

Describe what your company does in a single sentence.

GreatPoint Ventures is a VC firm focused on strategic investments in a tightly curated group of early-stage companies.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Xterra Solutions, Inc. to accomplish?

Exceptional Service
Improved experience after dissatisfaction prior MSP
A reliable partner for our office move
Transparent billing

SOLUTION

How did you find Xterra Solutions, Inc.?

Online Search
Referral

Why did you select Xterra Solutions, Inc. over others?

High ratings
Close to my geographic location
Pricing fit our budget
Great culture fit
Good value for cost
Company values aligned

How many teammates from Xterra Solutions, Inc. were assigned to this project?

~30

Describe the scope of work in detail. Please include a summary of key deliverables.

IT Service Management that includes:

24/7 end-user support
Proactive monitoring and management
IT strategy and planning
IT asset management
IT procurement - 1 place for all
IT purchasing
Vendor management - Apple, VoIP, Telecom, etc.
License management – M365, Adobe, etc.
IT Budgeting

Full IT toolset: Okta SSO, Duo MFA, Umbrella, DarkWeb monitoring, vulnerability scan on deploy using Qualys, and several other tools.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Reduction in technology related downtime. Prompt response and resolution to issues raised.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Always responsive and able to keep support requests from feeling like a chore.

What was your primary form of communication with Xterra Solutions, Inc.?

In-Person Meeting
Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Exceptional service! Friendly team that's easy to work with. Their willingness to take on ad-hoc requests is impressive.

Are there any areas for improvement or something Xterra Solutions, Inc. could have done differently?

Currently we have zero issues!

RATINGS

5.0

"Could not be happier with Xterra - the people and the service!"

Business Entity Name	Xterra Solutions, Inc.
Source	California Secretary of State
Jurisdiction of Formation	California
Date of Formation	June 4, 2024
Status	Active
Last Updated	November 14, 2024
ID	3259292

International Credit Risk Assessment	Moderate Risk
Source	Creditsafe
Last Updated	November 14, 2024

Xterra Solutions

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