# WP Tech Support WP Tech Support Reviews (2), Pricing, Services & Verified Ratings - 4.8 out of 5 average review rating - 1 connections joined WP Tech Support's Network [Visit Website](https://wp-techsupport.com) [Get a Custom Proposal](https://clutch.co/profile/wp-tech-support) **Emergency WordPress help and ongoing support plans** Need emergency WordPress help to get your website back up and running as it should be. Our support plans include unlimited emergency fixes. Our team of WordPress developers are available 24/7 and will quickly diagnose the problem and figure out the best way to get your website back up and running. After that you can sit back and relax as our ongoing support plans take care of all your core and plugin updates, including any compatibility issues that arise. There's a reason why more than 1,000 Wordpress website owners worldwide trust WP Tech Support to fix and support their websites ongoing. ## Company Information - Minimum project size: $1,000+ - Hourly rate: $25 - $49 - Number of employees: 10 - 49 - 1 Locations: - Braddan, England (Headquarters) - Founded in 2018 ## Services, Focus Areas, Industries, and Clients ### Service Lines - 60% IT Managed Services - 30% Web Development - 10% Search Engine Optimization ### Focus Areas - Application Platforms: - 100% Other app platform - Programming & Scripting: - 100% PHP - IT Managed Services Focus: - 35% Help desk - 35% Security - 30% Other IT managed services ### Industries - 40% Advertising & marketing - 60% Business services ### Clients - 60% Small Business (<$10M) - 40% Midmarket ($10M - $1B) ## Pricing Snapshot Average rating for cost based on this provider's reviews: 4.5 out of 5 **What Clients Have Said** *(This summary is based on verified Clutch reviews.)*: WP Tech Support offers competitive pricing, with a project costing around $3,000 and ongoing maintenance at $50/month. Clients appreciate their value for cost due to effective project management, comprehensive support, and the ability to adapt to various project needs. **Most Common Project Size**: Less than $10,000 based on 2 reviews *(Pricing information for this provider is based on reviews where the project size was available.)* ### Pricing by Service - Web Development: Less than $10,000 based on 2 reviews ## Reviews Clutch investigates each reviewer's identity and work history. Every review goes through a rigorous, human-led verification process to confirm the reviewer's identity, and reviews that we verify are visibly marked as 'Verified' so you can trust that they come from a real client. [Learn More](https://help.clutch.co/en/knowledge/how-clutch-verifies-reviews) ### WP Tech Support Review Insights Overall Review Rating: 4.8 - Quality: 4.8 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 ### Top Mentions - Exceptional results (1 mentions) - Great project management (1 mentions) - Professional (1 mentions) - Team players (1 mentions) - Timely (1 mentions) ### Review Highlights **Diverse Expertise Beyond Initial Engagement** WP Tech Support has demonstrated proficiency in various areas beyond initial website maintenance, including development, PPC, SEO, and backend integration. Clients appreciate their adaptability and capability to handle diverse technical challenges effectively. **Effective Project Management and Communication** WP Tech Support is praised for their project management skills, including quick response times, clear communication, and ability to meet deadlines. Their use of a comprehensive support ticketing system and willingness to participate in client calls enhances collaboration. **Opportunity for Improved Deadline Management** While WP Tech Support is generally effective in project delivery, there is room for improvement in managing project milestones and deadlines, especially when expanding beyond traditional service models. This is seen as an opportunity for growth rather than a challenge. **Strong Client Retention and Project Expansion** Clients have reported increased engagement and expanded project scopes with WP Tech Support, indicating satisfaction with their services. The company has successfully retained clients and won new business through effective project delivery. **Valuable Strategic Consultancy** WP Tech Support provides valuable consultancy services, offering strategic insights that help clients optimize their projects. Their advice is considered highly beneficial, contributing to the overall success of their engagements. **Innovative Design and Security Improvements** Clients have noted significant improvements in website aesthetics and security after engaging with WP Tech Support. Their services include comprehensive redesigns, branding work, and enhancements that increase site engagement and conversion rates. ### WP Tech Support Reviews #### Digital Services for Boutique Integrated Marketing Agency **The Project** - Services: Web Development - Project size: $10,000 to $49,999 - Project length: Mar. 2018 - Ongoing **Project Summary**: An integrated marketing agency initially hired WP Tech Support to provide website maintenance. Through the years they've engaged in website development, PPC, SEO, and backend integration support. **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** Founder, Boutique Marketing Agency - Industry: Advertising & marketing - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Oct 28, 2020 **Feedback Summary**: The company has partnered with the WP Tech Support on a total of ten projects, and every one of them eventually increased in scope and they extended their engagement over time. The team views every challenge as an opportunity, and they meet each one with professionalism and positivity. ""Their willingness to figure it out, work together, and make us happy." " **BACKGROUND** Please describe your company and your position there. I own and run a boutique integrated marketing agency that manages B2B and B2C projects for a number of industry verticals and clients. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire WP Tech Support, and what were your goals? Initially we hired them for website maintenance and over the years they've proven to be an incredible parter in many other areas including website development, PPC, SEO & a number of backend integration support. **SOLUTION** How did you select WP Tech Support and what were the deciding factors? 24/7 maintenance support for clients, they're easy to use UI ticket support system & nimbleness to get things done efficiently and on budget Describe the scope of work in detail, including the project steps, key deliverables, and technologies used. We kick off any project with a debrief, we set timelines and deliverables together and discuss any watch outs, other considerations to be mindful of. We regroup on a weekly basis to track progress and course correct as needed - its a fluid and incredibly successful partnership How many people from the vendor's team worked with you, and what were their positions? We've worked with 3 unique individuals, each with their own area of experience. One was primarily focused on web development, the other on SEO/PPC and the third on ecommerce specific web dev/design needs **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the deliverables? The best way to measure is the impact on retaining clients year over year and winning new business once the initial project was complete. We have worked with WP on over 10 unique client projects and all 10 have increased their scope with us and extended their engagement over time. Describe their project management style, including communication tools and timelines. The have an easy to navigate and comprehensive support ticketing system that can be white labeled for clients. Their response time is quick for support ticket items within a 24 hour window, and when the timeline is longer they manage into these deliverables with specific deadlines. They're also willing to hop on calls with clients as an extension of our team and that makes it easier for us to communicate the specific needs from the perspective of their IT knowledge and support. What did you find most impressive or unique about this company? Their ability to do deliver on a number of tasks and needs beyond our initial engagement of development support and maintenance. Their willingness to figure it out, work together and make us happy. Are there any areas for improvement or something they could have done differently? Given we've challenged their traditional web dev/maintenance model a bit by partnering with them on opportunities beyond what we initially engaged them for - careful management of project milestones/deadlines is an area we're all working towards improving. This is more of an opportunity than a challenge and they've met each and every challenge with positivity, professionalism and support. --- #### New Website & Support for Video Production Company **The Project** - Services: Web Development - Project size: Less than $10,000 - Project length: May 2019 - Ongoing **Project Summary**: WP Tech Support provides end-to-end web redesign, development, and maintenance services to a Dublin-based explainer video animation company. They created a new logo and t-shirts as well as the new website. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Co-Founder, Animation Explainers - Industry: Media - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Sep 27, 2019 **Feedback Summary**: The development and ongoing support provided by WP Tech Support has been extremely valuable to their client, increasing their customer engagement and conversion rates, as well as making their site much more aesthetically pleasing and professional, and always meeting project deadlines. "“Their advice has been very valuable to us.” " **BACKGROUND** Introduce your business and what you do there. We are an animation company based in Dublin, Ireland. We produce explainer videos from 30 seconds up to 90 seconds that help explain what a company’s products or services are. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with WP Tech Support? Our biggest business challenge was that we had a WordPress website that wasn’t very professional, and we needed to basically update the whole design of the website and make it more secure so that it couldn’t get hacked. **SOLUTION** What was the scope of their involvement? They helped us build a new website from the ground up, creating a completely different design, which involved some branding work as well. They designed a new logo for us and everything.  They did t-shirts, color schemes, fonts, and then obviously the new website development on top of all that. What is the team composition? David (Founder, WP Tech Support) was our main point of contact throughout the project, but I know that he had five people on his team working behind the scenes as well. How did you come to work with WP Tech Support? We actually tried to sell him our explainer videos originally, and while we were talking with him, he described his business and we realized that he could help us with our website as well. How much have you invested with them? We’ve paid him around $3,000 for the project, along with a $50 per month maintenance fee that we pay now. What is the status of this engagement? We started in May 2019 and are continuing to work together. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? We’ve received lots of great comments about the new site. It looks very professional and includes almost 40 different pages as well as a portfolio blog. The whole thing operates much faster as well, and we have a much higher engagement and conversion rate than before. It’s also much more secure and gets consistently backed up so that we can always restore it if anything happens. How did WP Tech Support perform from a project management standpoint? They are really good at project management. Their team provides weekly updates and revisions on how we are progressing and can improve in any way. We collaborate with them over email and Skype, primarily. They are extremely good about meeting deadlines, including on specific pages such as a location-specific page that I needed to be operational for a trip that I took to that area. What did you find most impressive about them? I think the best thing about their service is not just the design and the security work that they offer, but the value of their consultancy on strategies and support as well. We had our own ideas about how to do certain things and they were able to give a lot of valuable insight from their experience on what would be successful and what might be better done in a different way. Their advice has been very valuable to us. Are there any areas they could improve? I don’t have any criticisms; I think they do fantastic work. Do you have any advice for potential customers? Just be open and honest about your needs and problems because they will be able to deliver on whatever you ask them to do. --- ## Packages ## Locations (1) ### Braddan, England (Headquarters) - Skanco Court - Braddan, IOM IM4 2SR - England - 10 - 15 employees - Phone: 0330 043 2606 ## Connections - Dave Macdonald (WP Tech Support®) ## Contact WP Tech Support [Send a message](https://clutch.co/profile/wp-tech-support) ### Connect on Social - [LinkedIn](https://www.linkedin.com/company/wp-tech-support/) - [Facebook](https://www.facebook.com/wptechnicalsupport) - [X](https://twitter.com/techsupportwp)