Worldwide Cloud Solutions

BACKGROUND

Please describe your company and your position there.

We are a E-Learning Company and I am working as an IT Manager here at Compliance Live Studio

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Worldwide Cloud Solutions, and what were your goals?

We needed an agency to help us redesign our website and boost our online strategy. We had an existing website, but we wanted something more professional.

SOLUTION

How did you select this vendor and what were the deciding factors?

After Googling many companies and reviewing many sites we have chosen them

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

In our initial calls, they learned about our business model and our goals for the site; then, their strategy and development team built a proposal. They included the technology that would go into the site, our goals and roadmap, and all the other aspects of the project. After we agreed upon the budget and timeline, we provided a series of sample sites we liked. They responded with wireframe mockups and their strategy for moving forward.

From there, it was an iterative process with open communication. They sent us their progress, we provided feedback, until we cycled into design and development of the site itself. We built a custom site on a WordPress platform in PHP, with WooCommerce plugins. We have a lot of integration with our CRM and are trying to automate our marketing and sales tasks to improve the functionality of the site. Other valuable features include the site’s data collection and visitor tracking.

How many people from the vendor's team worked with you, and what were their positions?

We initially spoke to Three strategists, and were assigned an account executive, Johnson. The team also had a designer, lead and secondary developers, and perhaps one other person helping with e-commerce and sub-design.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The site improves our entire company’s image. We are just about to launch, so will have better quantitative results in the future. It should facilitate purchase, imbues brand trust, and gives us a boost in CRM. The integration the site provides is important to us.

Automation will save us time in billing and invoicing, marketing, and customer data management. Connections to the backend will make our teams more productive, and we hope to see increases in conversion and revenue, and other positive ROI [returns on investment].

Describe their project management style, including communication tools and timeliness.

Johnson, our account executive, was patient. She listened and adapted to meet our needs, and she always communicated the timeline and expectations through what became a ten-month process. She provided top quality service, and brought in their development team whenever something needed technical explanation. Originally, we used Basecamp and Google Sheets, but switched mostly to email. Overall, the process was great.

What did you find most impressive or unique about this company?

We really valued their understanding of internet business strategy. So many companies can develop or design websites, but their strategies are a differentiating factor in the market. They provide helpful specifics, like video testimonials on our checkout page that improve our conversion rates. They give tactical advice we can actually implement and measure. Their knowledge really sets them apart from their competitors and helped us meet our goals.

Are there any areas for improvement or something they could have done differently?

They are Excellent in what they do, We hope they will keep the good work