وايدرز widers

BACKGROUND

Please describe your company and position.

 I am the CEO of an e-commerce company 

Describe what your company does in a single sentence.

Digital store 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire وايدرز widers to accomplish?

• WhatsApp API provides the updated orders customers etc

SOLUTION

How did you find وايدرز widers?

Online Search

Why did you select وايدرز widers over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

The best platform for WhatsApp cloud API I have used with outstanding support and experience people 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We increase our customer response rate about 40% and reduce manual work by 60% after automating our WhatsApp communication through Widers . Campaign open rates reached over 90%

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Widers team was very responsive and professional. They set up our WhatsApp API quickly and provided clear guidance throughout the onboarding process. Whenever we had questions or needed support, they responded promptly. The technical support team is available 24/7 which made the experience smooth and reliable.

What was your primary form of communication with وايدرز widers?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What sets Widers apart is being an officially certified Meta Business Partner in Saudi Arabia. The platform is fully Arabic-supported with a local team that understands the Saudi market. The combination of WhatsApp API, automation, chatbots, and campaign management in one platform is impressive. Their 24/7 Arabic support makes a real difference compared to other providers.

Are there any areas for improvement or something وايدرز widers could have done differently?

More tutorial videos and documentation in Arabic would be helpful for new users. Expanding the number of ready-made integrations with popular Saudi platforms would also be a great addition. Overall these are minor points and the core service is excellent.