Widelab

BACKGROUND

Please describe your company and position.

I am the Senior Product Manager of a transportation company

Describe what your company does in a single sentence.

We're an on-demand vehicle routing and management platform that partners with cities to power the future of public transit.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Widelab to accomplish?

• Improve the user experience in our client-facing dashboard
• Expand the functionality available within our platform
• Help dashboard users understand and manage transportation service more fluently

SOLUTION

How did you find Widelab?

Referral

Why did you select Widelab over others?

Referred to me

How many teammates from Widelab were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Widelab has provided an embedded design asset for the product team that builds and maintains our dashboard that clients use to manage their transportation services within our platform. 

This has included a full dashboard redesign, improving existing functionality to improve the user experience, and expanding our platform to allow our clients to operate more types of service through our platform. They have developed deep expertise in the public transit market that has consistently helped us to quickly deliver a better platform.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our client satisfaction with the administrative dashboard has improved throughout our partnership with Widelab, and while anecdotal, the challenges we hear that our clients face within our dashboard primarily come from the elements where we have yet to implement Widelab designs.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Widelab has consistently delivered projects on time with consistent communication, even across the Atlantic Ocean. They have also done an excellent job of challenging our team to provide them with better specification or seek more input from clients to help us reach a better outcome.

What was your primary form of communication with Widelab?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We're impressed with how they truly work as a part of our team. From challenging us to provide better specifications, to participating in client interviews, to really learning about the market we work within, it's clear that they take our success together personally.

Are there any areas for improvement or something Widelab could have done differently?

NA

BACKGROUND

Please describe your company and position.

I am the CEO of Baserow

Describe what your company does in a single sentence.

Baserow is an open source no-code database and Airtable alternative, it gives users the powers of a developer without leaving your browser.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Widelab to accomplish?

• Full redesign of our tool
• New branding and website redesign
• Have an experienced product designer join our team

SOLUTION

How did you find Widelab?

Online Search

Why did you select Widelab over others?

• High ratings
• Great culture fit
• Like the quality and previous work

How many teammates from Widelab were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Redesign of the existing database module. 
• Product design of new features. 
• New branding.
• Redesigned pages in Figma. 
• Design of new features in Figma. 
• New website design in Figma.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Everything was delivered on time.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We mainly hired a dedicated product designed to join our team. Because he became a team member, he took part in our own project management. We've created a backlog with tasks, made milestones, and estimated a rough date when certain milestones would be finished.

What was your primary form of communication with Widelab?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their experience with building data visualization UI/UX stood out. This was confirmed by how fast the product designer understood our product.

Are there any areas for improvement or something Widelab could have done differently?

The project is still ongoing, but there isn't anything I would want to have seen differently right now

BACKGROUND

Please describe your company and your position there.

I am the Marketing Communications Manager at a company that provides store digitalization solutions to grocery retailers. Powering the world’s largest smart cart deployments, we bring the advantages of online commerce to physical supermarkets. Our unique clip-on device uses computer vision to turn any regular shopping cart into a smart cart. It delivers a smooth shopping experience with cashier-less checkout, highly effective in-store retail media, and analytical insights from the retail floor.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Widelab?

UX/UI, branding, website, marketing collaterals

SOLUTION

How did you select this vendor?

When selecting a design vendor, it's important to evaluate their work to ensure that it aligns with the desired aesthetic and style for the project and it did. In addition, the professionalism of the workers and the design process used by the vendor were essential factors in making this decision.

High-quality materials were also a key consideration, as they can impact the longevity and durability of the final product. Ultimately, we also evaluated a range of factors, including the vendor's portfolio, references, pricing, and project management capabilities.

Describe the project in detail and walk through the stages of the project.

We required a newly designed dashboard and cart monitor and aimed to complete the project before a critical exhibition. Throughout the project, we scheduled weekly Zoom meetings to ensure alignment on all aspects, while I provided my feedback on Figma.

How many resources from the vendor's team worked with you, and what were their positions?

UX/UI designer, project manager

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The project yielded a number of positive outcomes that demonstrate progress and success. One of the most notable outcomes was that it generated significant interest in our smart cart solution. This increased interest allowed us to share the data behind the solution in a more visual and impressive way, enabling us to engage with potential customers and partners more effectively.

Additionally, the new design of the cart monitor and dashboard were well received, resulting in improved usability and a more modern and professional look and feel. Overall, we believe the project was a success, and we are excited to continue building on the momentum generated by the exhibition.

How effective was the workflow between your team and theirs?

The workflow between our team and theirs was highly effective. From the outset, we established clear communication channels and project timelines, which helped us to stay on track and avoid any potential bottlenecks. Our weekly Zoom calls provided an opportunity to review progress and discuss any issues, and we were able to make real-time adjustments to the design based on feedback.

Additionally, our use of Figma allowed for collaborative design work, which helped to streamline the development process and ensure that everyone was on the same page. Overall, we were pleased with the workflow between our team and theirs, and we believe that it was a critical factor in the project's success.

What did you find most impressive or unique about this company?

What impressed us most about this company was their ability to take our vision for the project and translate it into a highly effective and visually impressive solution. From the outset, it was clear that they were invested in our project's success, and they worked tirelessly to ensure that every detail was perfect. The team demonstrated an impressive level of creativity and technical expertise, which was evident in the quality of the final product.

Additionally, their strong communication skills and willingness to collaborate with our team made the development process smooth and efficient. We were also impressed with their commitment to meeting our tight timeline and the high level of professionalism they demonstrated throughout the project. Overall, we found this company to be a highly competent and reliable partner, and we would not hesitate to recommend them to others.

Are there any areas for improvement or something they could have done differently?

Overall, we were pleased with the company's work on our project and believe that they met the deadline effectively. However, there was one issue that we encountered that took us longer to resolve than we had anticipated. In the future, we would like to see a faster resolution to any issues that arise to help keep the project on track.

Despite this, we were impressed with the quality of the final product and the level of creativity and technical expertise that the company brought to the project. We appreciate their commitment to meeting our needs and delivering a solution that met our expectations.

BACKGROUND

Please describe your company and your position there.

I am product manager at zasta. Zasta is the leading tax advisor platform in Germany. Through Zasta, users can have their tax return prepared by a tax advisor, 100% digitally and directly on their smartphone. Unlike conventional DIY tax tools, Zasta connects its users with experts and enables efficient processing of tax cases through intelligent software.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Widelab?

We needed UX / UI support as part of the development of an Android and iOS app for our tax platform.

SOLUTION

How did you select this vendor?

We searched actively in the web for UX / UI agencies.

Describe the project in detail and walk through the stages of the project.

Contrary to all best practices, we had to start implementing the apps without ready-made designs. Despite this time pressure, after a short training period and a longer checkoff workshop, Widelab quickly delivered very good designs and within 3 months we had finished screen designs for all major flows in both Android and iOS app.

How many resources from the vendor's team worked with you, and what were their positions?

One senior UX designer. In later implementation stage, we included some of widelabs webdesigners for supporting in implementation of weblandingpages.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We got a styleguide and final screen designs for all flows for all plattforms (Android, iOS, Web).

How effective was the workflow between your team and theirs?

After a few initial language barriers, we quickly got used to each other within the project team and the collaboration ran efficiently and well organized.

What did you find most impressive or unique about this company?

Quick responses to all design / re-design requests. Short briefing - design - approval iterations. Very efficient design workshops.

Are there any areas for improvement or something they could have done differently?

No.

BACKGROUND

Please describe your company and your position there.

We are a B2B SaaS Platform set to disrupt the FP&A software market with the first-of-its-kind, AI-driven, financial planning and analysis platform for finance departments in companies. I'm the Head of Marketing in the company, responsible for all the department's activities, from product marketing to demand generation.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Widelab, and what were your goals?

Widelab helped us build and design our website

SOLUTION

How did you select this vendor and what were the deciding factors?

They seemed to understand the vision and were extremely professional in the process.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They closed partnership with my CEO, for a couple of Landing Pages. When we were ready to develop the whole website, there was no question that Widelab would continue to be the vendor for a bigger project. We started by having a conversation regarding brand and vision. Then how we would like to website to look, and all the functionalities, such as pop ups, videos, gifs, galery, icons etc. We shared a document with the copy, and simple but direct instructions for the designs.

They were independent and proactive into creating both the website and the design according to our requirements. After the first draft in FIGMA on how would the website would look like, we had another meeting, point out the changes we would like to have, and our communication shift to figma, until we were done with all the comments. After delivery, they continued with us for website updates. We have a great slack communication, and we keep updated.

How many people from the vendor's team worked with you, and what were their positions?

Lucas, Maruys, Kasia and Krystian Developers and Designers

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We didn't have anything before in order to compare, this was the first website try.

Describe their project management style, including communication tools and timeliness.

It was according to what we wanted, which is "less is more". We communicate a lot more with quick responses communication such as slack and figma comments, than over zoom or meetings, and that fits the company style, and how we like to work.

What did you find most impressive or unique about this company?

They always find the solutions to the issues we raise. Also, they have a fantastic team of professionals with great knowledge.

Are there any areas for improvement or something they could have done differently?

The only thing for us is the pricing, that even though they are amazing and they deserve what they ask for, for us, a small startup in the making, maybe a different package, directed to clients like us, would make us more comfortable with the wallet. But again, that's an "us" thing, not them. They are great, and we love working with them.

BACKGROUND

Please describe your company and your position there.

I'm the VP Marketing of Staircase AI.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Widelab?

This is the second company I hire Widelab for, as we had such a success working together in the past. On this project we created a new brand together, built our marketing website, and we work on an ongoing basis with the team.

SOLUTION

How did you select this vendor and what were the deciding factors?

Previous experience.

Describe the project in detail and walk through the stages of the project.

We did a branding process that included brainstorming, inspiration boards, and then received some initial styles. We went with a direction and fine-tuned it together. On an ongoing basis we work on new pages, marketing templates and more.

How many resources from the vendor's team worked with you, and what were their positions?

We have our account manager, lead designer, 2 marketing designers, illustrator and animator.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

As part of an internal messaging research, we got very good feedback on our site's look and feel, that is accurately what we intended to get. We get many compliments.

How effective was the workflow between your team and theirs?

Very effective. The team is great to work with.

What did you find most impressive or unique about this company?

The Widelab team has everything you wish for a design agency to have: they are incredibly talented, dedicated to the project, have really good feedback and intuition. The team is also super fast in responding, building concepts and delivering designs.

Are there any areas for improvement or something they could have done differently?

I think the Widelab is great, and I see them as a long-term partner. Nothing to change.

BACKGROUND

Please describe your company and your position there.

I am the CMO of a multistage investment firm.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Widelab?

We hired wide lab to launch our new brand, which included a new logo, branding, website design and development.

SOLUTION

How did you select this vendor and what were the deciding factors?

I had worked with Widelab in a previous role and they were fantastic - the team is creative, they are top notch for website and all digital, and development team is great.

Describe the project in detail and walk through the stages of the project.

For the branding work, we filled out a questionnaire and went through several rounds of logo design. Website work was a collaboration and we checked in weekly, and they were very understanding of copy edits, etc. We help weekly development meetings to get the site up and running un under 7 weeks.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with 2 brand and design members, and 4 person website development team.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We love our new logo and website, and have gotten tons of positive feedback already on the new look. We have great branding assets that will support our team in a period of growth for us.

How effective was the workflow between your team and theirs?

Calls and slack were great. We had a few hiccups between design and development not always being aware of my updates, but these were corrected very quickly.

What did you find most impressive or unique about this company?

The development team is super fast and very good. - made it very wasy to work with them despite the time difference.

Are there any areas for improvement or something they could have done differently?

The time difference is the only issue we had with getting things turned around quickly. Team still delivered in 48 - 72 hrs, but24 hrs turnaround not always possible.

BACKGROUND

Please describe your company and your position there.

I am the CEO of a software company. The company develops solution for trading and monitoring financial assets.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Widelab, and what were your goals?

We had two different projects. One involved rewriting our existing code to increase the speed of our software and lowering its CPU load.

The other involved improving our scanner that finds lucrative assets our software can use for trading. Both projects were a complete success. We substantially improved our scanning capabilities, increased our speed and lowered our CPU load by 90%!

SOLUTION

How did you select Widelab and what were the deciding factors?

We got a personal recommendation from our investor. Our main factors were level of developers (we conducted personal interviews) and communication abilities. Both were of the highest level

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kick-off meeting to discuss our goals and objectives. From there the team delivered a detailed development plan that included design and execution. We had short daily meetings to monitor progress and provide mutual feedback.

How many people from the Widelab team worked with you, and what were their positions?

We worked with 3 developers and a team leader that provided internal code reviews and ongoing feedback.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We had 90% increase in speed and more than 90% decrease in server load which is incredible. This enabled us to work with a much wider range of assets at a fraction of the cost.

Describe their project management style, including communication tools and timeliness.

We love the management style! They were hands-on and responsive. This was a very complicated project so when we ran into difficulties they they were very quick to help and resolved the issues very efficiently.

What did you find most impressive or unique about this company?

The level of developers. Super high end, smart, eager to learn. Full on professionals.

Are there any areas for improvement or something they could have done differently?

I can't think of anything they could have done better.

BACKGROUND

Introduce your business and what you do there.

I’m the head of growth for Vitally, a customer success platform that enables users to gather insight across various technology stacks and provide them with management and automation tools.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Widelab?

We needed someone to provide us with UI/UX web development and graphic design.

SOLUTION

What was the scope of their involvement?

Widelab is integrated into our design process and serves as an extension of our internal team. They incorporate their project management systems into the project and essentially help build our landing pages and all sorts of UI-related tasks.

Apart from that, they’re also largely involved in our web and product design projects, which they work closely on with the engineering team.

What is the team composition?

We generally work with a project manager, UI/UX designers, and integrated developers.

How did you come to work with Widelab?

Our CEO came across their work on Dribbble and brought them on board as we were scaling up the product and engineering team.

How much have you invested with them?

We’ve invested around $100,000.

What is the status of this engagement?

Our ongoing partnership started in January 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Widelab has been an important partner in helping us scale our company to what it is today. Our growth trajectory for the past year has been quite rapid and it’s because of the resources they have in place for us.

How did Widelab perform from a project management standpoint?

On top of having a project management board, we communicate with them through a Slack channel so working with them has been smooth. They’re quick, responsive, and they consistently deliver high-quality products for us.

Furthermore, they’re solid when it comes to adhering to our budget and timelines.

What did you find most impressive about them?

We’re very impressed with their design skills, as they’re very well-rounded and consistent. 

Are there any areas they could improve?

One thing that they’ve been working on is standardizing their process so projects with clients can move smoothly from day one. 

Do you have any advice for potential customers?

Before initiating a partnership with them, I would suggest having a conversation with one of their project managers and closely looking at their portfolio. This is so you can clearly evaluate your needs and identify which area you want them to focus on.

BACKGROUND

Please describe your company and your position there.

I am a product owner for a bank.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Widelab?

We expect to roll out the project with a great UX/UI on the market that can reduce our questions and concerns from our customers. We suppose this UX/UI could tell the user how to use it without any extra document.

SOLUTION

How did you select this vendor?

We searched for online vendors who can provide the best UX/UI for our product. After several rounds of discussion with some vendors, we are satisfied with this vendor based on the company portfolio, design skill, communication, and approach to delivering the product.

Describe the project in detail and walk through the stages of the project.

Since we both are using agile methodology, the project was started and ended up with easy steps. First, we just explain our project goal and what we want to deliver to our customers. The vendor was working with their internal team, conducting the research, finding out the competitor advantage, and sharing the result within 2 weeks with few options for us. Then we meet, discuss and make decisions on the provided options. The iteration is repeated until the project close.

How many resources from the vendor's team worked with you, and what were their positions?

We worked directly with a project manager and UX/UI designers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

They're doing a great job to deliver the product for us. We're pleased with that result. Even sometimes, we took a few iterations to complete a single point, they were still happy to manage it and provide the great output

How effective was the workflow between your team and theirs?

The vendor provided a fixed schedule to update the project status. Moreover, we can communicate with them in real-time whenever we need.

What did you find most impressive or unique about this company?

We like their work method, design skills, and the way they communicate.

Are there any areas for improvement or something they could have done differently?

As the customer, we do need to see more options before we can make decisions. Sometimes, we have only 2 options and it is not a complete set.