WideFix

BACKGROUND

Introduce your business and what you do there.

I’m the CRM manager of a sports company. We provide sports clubs with ticketing, membership, and store services.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with WideFix?

We needed help aggregating transaction data from multiple third parties to create a single source of truth and streamline financial reporting.

SOLUTION

What was the scope of their involvement?

WideFix used Heroku to build a transaction report.

What is the team composition?

We worked with one teammate from WideFix.

How did you come to work with WideFix?

We found them through an online search. We chose them over other options because they had high ratings, good value for cost, and technical expertise.

What is the status of this engagement?

We worked together from September–December 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our financial reconciliation time decreased by 70%, and we also saw increased data accuracy.

How did WideFix perform from a project management standpoint?

WideFix had excellent project management and delivered on time. We communicated via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

They had clear expertise, demonstrated proficient communication skills, and were adaptable when the scope shifted.

Are there any areas they could improve?

There’s nothing they need to improve; I was incredibly satisfied with the service we received. 

BACKGROUND

Please describe your company and your position there.

I was working as a CTO in the company during that period and the company worked as an outsourcing company with a lot of different customers

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WideFix, and what were your goals?

Our clients were leaving our product because it was unstable, with constant spontaneous bugs, performance issues, and memory leaks.

SOLUTION

How did you select this vendor and what were the deciding factors?

We discovered WideFix on google.com. Upon investigation of their official website, WideFix.com, we realized that they were the ideal company to address our technical issues.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

WideFix conducted a thorough analysis of our system and identified areas in need of technical improvements in the code. They provided a detailed plan to address these specific issues. They also created and tracked progress on tickets in Trello, and successfully implemented these changes within the agreed upon deadlines. The project utilized the following technology stack: Ruby on Rails, React, PostgreSQL, and GraphQL.

How many people from the vendor's team worked with you, and what were their positions?

The WideFix team consisted of three individuals: a project manager who also served as the Quality Assurance (QA) lead, and one developer each for the back-end and front-end aspects of the project.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

WideFix successfully resolved all of our critical bugs, resulting in a significant improvement in the application's average response time, which dropped from 600 ms to 300 ms. They also identified and fixed a memory leak. The Lighthouse performance score of our application improved from 20 to 95 out of 100, and our domain rating increased from 24 to 35. As a result, customer churn was reduced by 90%. Additionally, we have seen an increase in new customer acquisition by approximately 10% compared to the previous year.

Describe their project management style, including communication tools and timeliness.

WideFix maintained clear, professional, and polite communication throughout the project. They were responsive and provided clear answers to our questions, which instilled confidence in us. Communication was primarily conducted through MS Teams, which included both text and call options.

What did you find most impressive or unique about this company?

WideFix's team possessed a unique combination of both soft and hard skills, which were evident at the highest level. It is rare to find a company that excels in both areas.

Are there any areas for improvement or something they could have done differently?

While we were impressed with the quality of work and efficiency of the WideFix team, we believe that with more team members they could have completed the project even faster. We look forward to seeing WideFix grow and expand their team, as this will enable them to provide even better service to their clients.

BACKGROUND

Please describe your company and your position there.

Technical Product Manager

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WideFix?

Integration Cloud Billing System with Stripe

SOLUTION

How did you select this vendor and what were the deciding factors?

Integration has been completed

Describe the project in detail and walk through the stages of the project.

1stage — Integration

How many resources from the vendor's team worked with you, and what were their positions?

Andrey Koleshko

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

NDA

How effective was the workflow between your team and theirs?

Perfect

What did you find most impressive or unique about this company?

Perfect

Are there any areas for improvement or something they could have done differently?

Everything was perfect