Can you share any outcomes from the project that demonstrate progress or success?
All of our customers book via the website, and there have been very few problems along the way, so our admin load has shrunk. Customers are very happy with the website and use it frequently. In terms of functionality, the site meets our needs.
How effective was the workflow between your team and theirs?
Communication has been great and they’re always very responsive. They solve any problems straight away and they’re very organized, ensuring completion within our timeframe.
What did you find most impressive about this company?
They’re both patient and knowledgeable. They accept my ideas, and always make them fit with the end aim. They are always very responsive and helpful, which is one of their main strengths.
Are there any areas for improvement?
I’m very happy with the service.