WebsiteBrush

BACKGROUND

Please describe your company and position.

I am the Office Administrator of Learning in Retirement of Waukesha County Inc.

Describe what your company does in a single sentence.

Provide educational, social and intellectual courses, trips and events for adults in the community.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire WebsiteBrush to accomplish?

• Set-up new registration option on existing site
• Review and make recommendations for overall site improvements
• Troubleshoot and offer support to staff

SOLUTION

How did you find WebsiteBrush?

Online Search

Why did you select WebsiteBrush over others?

• High ratings
• Pricing fit our budget
• Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

Website Brush (WB) was first hired to act as our IT support for our online registration system designed by others. We also requested they create and design a separate registration tool or tab within the current system to separately receive and manage special event trips for our organization. After realizing WB was having to continually troubleshoot the system constructed by others due to error messages and coding, we requested a quote to repair the design issues. WB fixed the backend programming and support applications to give us a seamless working site without dramatically altering the initial look with which our members were familiar, thereby keeping our costs down at very reasonable levels.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Separate registration tool within the overall registration system that allows the organization to receive, acknowledge and track special event trips. This eliminat4ed the previous manual process, provides immediate online information to the members, and facilitates a better management of costs and activity levels. 
2. Overall better functioning, more stable site with elimination of error messages and coding issues.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Website Brush (WB) is one of the most responsive and pleasant vendors I have ever worked with. They were always available by phone, text, or email and quickly responded to our feedback and requests. WB listens attentively, scopes out the issues and/or problems, offers solutions and completes the project quickly, efficiently, effectively, and within quoted timeframe and budget.

What was your primary form of communication with WebsiteBrush?

Email or Messaging App

What did you find most impressive or unique about this company?

The personal attention, ability to listen intently, quickly analyze the problem, and implement the solution quickly and cost-effectively.

Are there any areas for improvement or something WebsiteBrush could have done differently?

none I can think of

BACKGROUND

Please describe your company and your position there.

Caruso Insights is a company providing financial education, specifically in active investing. I am the founder and president.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WebsiteBrush, and what were your goals?

Once I decided to significantly expand my offering, I hired Website Brush to help me plan, build and support my rollout. They rebuilt my website and member area along with many integrations with thrid party apps.

SOLUTION

How did you select this vendor and what were the deciding factors?

Websitebrush has a broad range of services and is led by a very bright person who helped provide me with different alternatives that could suit me that I had not even thought of.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The website has been an ongoing project as we continually build an improve the offering. We sat down to discuss the grand vision and then planned out the key steps and the best way to proceed. Website brush decide to use WordPress but incorporated many custom scripts to suit my specific requirements.

How many people from the vendor's team worked with you, and what were their positions?

I always dealt with the company president. This provided one key contact who was always ready to answer my questions. Top-notch service.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After launch, we doubled our revenue within twelve months. A recent customer technical satisfaction core ranked at 5 stars.

Describe their project management style, including communication tools and timeliness.

Websitebrush accommodated me, whether it was through my Slack channel, email, or Asana. They always met or exceeded my project schedule.

What did you find most impressive or unique about this company?

We were impressed with their ability to present helpful solutions to our issues.

Are there any areas for improvement or something they could have done differently?

Nothing that comes to mind

BACKGROUND

Please describe your company and your position there.

Southern California's Premier sod producer. Exclusive provider of Marathon Sod, Seed, and Fertilizer.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WebsiteBrush, and what were your goals?

Update the existing website for SEO purposes. The project turned into other web development and design projects in addition to ongoing SEO consulting and hands-on analytics.

SOLUTION

How did you select this vendor and what were the deciding factors?

We hired them based on their area of expertise, overall business structure acumen, availability, and prioritization of projects. They can perform at a detailed level while keeping big-picture project goals in mind.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

We started by doing existing website analytics. Made updates to the website to improve SEO results quickly. Results were tracked and presented, providing us with a "road map" for upcoming website improvements.

The improvements were prioritized and then executed. As business needs changed, Websitebrush was able to pivot with us.

How many resources from the vendor's team worked with you, and what were their positions?

We work directly with the owner, who coordinates and prioritizes with his team.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Initial website changes resulted in an immediate web traffic improvement of 48%. Web traffic and engagement are holding steady.

How effective was the workflow between your team and theirs?

10–15 minute calls about 2–3 times per month. Any changes to the project or clarification are done via email. The process is efficient and clear.

What did you find most impressive or unique about this company?

Nael has strong business acumen, which helps better plan the project. Very little need to clarify potential pitfalls associated with web design and its connection to core business operations.

Are there any areas for improvement or something they could have done differently?

Area of improvement would be graphic design; presentation creativity.

BACKGROUND

Please describe your company and position.

I am the VP, Capital Markets of (a/an) Real estate

Describe what your company does in a single sentence.

our company is a publicly traded, full-service, vertically integrated owner and operator of manufactured housing communities.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire WebsiteBrush to accomplish?

• Website creation and maintenance

SOLUTION

How did you find WebsiteBrush?

• Referral

Why did you select WebsiteBrush over others?

• Pricing fits our budget
• Great culture fit
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Everything related to our website development and maintenance. Backend/Frontend.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Visual Appeal
• functionality of the website
• Incredible client responsiveness

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Nael is incredible. He is reliable, accountable, works in a timely manner, very knowledgeable and responsive.

What was your primary form of communication with WebsiteBrush?

• Virtual Meeting

What did you find most impressive or unique about this company?

Their customer service. They know what they're doing; they get everything done on time.

Are there any areas for improvement or something WebsiteBrush could have done differently?

No, everything is great!

BACKGROUND

Please describe your company and your position there.

I'm part of the executive team. Our company helps consumers shop from locally owned stores and local retailers find their local shoppers.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WebsiteBrush?

We hired them for an awareness building and download campaign to launch our mobile app in our hometown.

SOLUTION

How did you select this vendor and what were the deciding factors?

The vendor was highly recommended to me through word of mouth. The CEO was the deciding factor as he embodies calm, creativity and competence. 

Describe the project in detail and walk through the stages of the project.

The project was a download campaign. For our target demographic it made sense to geofence ads on Meta and Google (including YouTube) with a remarketing campaign.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with the CEO. His team was assigned creative and posting but we only worked directly with the company representative.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The initial campaign returned better-than-expected results for a responsible budget.

How effective was the workflow between your team and theirs?

The workflow was excellent!

What did you find most impressive or unique about this company?

The company is competent, not flashy and not trying to upsell. They delivered what was promised and they educated our team along the way. They agreed to take us on when we had a tight deadline and they delivered all the way through.

Are there any areas for improvement or something they could have done differently?

Not at all. This was the single most reliable interaction I've had with a marketing agency.