Web Audits

BACKGROUND

Introduce your business and what you do there.

I’m the director of Total Secure IT, an IT equipment and services reseller.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Web Audits?

We needed help with a web audit and some SEO changes.

SOLUTION

What was the scope of their involvement?

Web Audits has added a CTA button in the middle of our pages, installed and configured the Yoast plugin, added alt tags to all images, and updated the copyright year in the footer.

What is the team composition?

We’ve worked with one teammate from Web Audits.

How did you come to work with Web Audits?

We found them through an online search. We chose them because they had high ratings, their pricing fit our budget, and they offered good value for the cost.

How much have you invested with them?

So far, we’ve spent less than $10,000.

What is the status of this engagement?

We started working with them in January 2025, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve received positive feedback from all departments.

How did Web Audits perform from a project management standpoint?

They’ve provided excellent service. We communicate through virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

Web Audits’ communication skills and timing to complete the project are impressive.

Are there any areas they could improve?

I don’t think there’s anything they can improve on.

BACKGROUND

Please describe your company and position.

I am the Founder of syncsupport

Describe what your company does in a single sentence.

Everything your support team needs — email routing, live chat, ticket tracking, canned responses, and email templates — all operating from inside Slack. Customers reach you through any channel. Your team never leaves the one tool they already live in. Five minutes to set up.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Web Audits to accomplish?

• full audit of my website
• AI visibility check
• Broken SEO link
• Content Idea

SOLUTION

How did you find Web Audits?

reddit

Why did you select Web Audits over others?

Referred to me

How many teammates from Web Audits were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

1. assess how AI search engines perceive and describe syncsupport 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

met all project milestones well documented and well structured

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team was very consistent and provide all the detailes that were require to deliver before time

What was your primary form of communication with Web Audits?

Email or Messaging App

What did you find most impressive or unique about this company?

the accuracy of their audits was impressive

Are there any areas for improvement or something Web Audits could have done differently?

no