WaI Systems Reviews (1), Pricing, Services & Verified Ratings

AI Development IT Strategy Consulting
Confidential
Dec. 2025 - Aug. 2026

5.0

Quality: 4.5

Schedule: 4.5

Cost: 5.0

Willing to Refer: 5.0

"Their understanding of our needs and expectations stood out."

Aug 28, 2026

CEO, Turistična agencija Sonček

Anonymous

Hospitality & leisure
Maribor, Slovenia
51-200 Employees
Online Review
Verified

WaI Systems developed an AI travel advisor for a travel agency. The solution helped customers navigate the client's portfolio, understand their needs, recommend relevant offers, and answer detailed questions.

WaI Systems deployed the AI travel advisor, resulting in faster customer guidance, more consistent recommendations, fewer repetitive inquiries, higher engagement with relevant offers, and improved support throughout the booking journey. The team understood the client's needs and expectations.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the CEO of Turistična agencija Sonček

Describe what your company does in a single sentence.

Travel Agency.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire WaI Systems to accomplish?

Build a production AI Travel Advisor that helps customers navigate a large travel portfolio, understand their needs, recommend relevant real offers, answer detailed questions and guide them toward booking while reducing repetitive work for the sales and support team.

SOLUTION

How did you find WaI Systems?

Other

Why did you select WaI Systems over others?

Close to my geographic location
Pricing fit our budget
Good value for cost

How many teammates from WaI Systems were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Development of an AI assistant that will advise users on selecting vacations and travels from a complete portfolio of our own offerings and those of other tour operators.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Successfully deployed a 24/7 AI travel advisor connected to real offers and company knowledge. Key success indicators include faster customer guidance, consistent recommendations, reduced repetitive inquiries, higher engagement with relevant offers and improved support of the booking journey.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project was divided into several development phases, which were delivered and handed over for use within the set deadlines. Additional content that emerged during the development of each phase was promptly addressed and finalized.

What was your primary form of communication with WaI Systems?

In-Person Meeting

What did you find most impressive or unique about this company?

Their understanding of our needs and expectations stood out.

Are there any areas for improvement or something WaI Systems could have done differently?

Opportunities for improving performance arise continually, and WAI proactively contributes its own proposals.

RATINGS

5.0

WaI Systems

Forward-Deployed AI for Real Operations

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