Vitosha inc

BACKGROUND

Introduce your business and what you do there.

I’m the CTO of a media company. We provide in-depth analysis, breaking news, and features on finance, technology, entrepreneurship, and business to keep professionals and enthusiasts informed and inspired.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Vitosha inc?

We needed help with Microsoft Dynamics 365.

SOLUTION

What was the scope of their involvement?

Vitosha inc has been responsible for requirement gathering, solution design, system configuration, workflow automation, CRM setup, advertiser and subscription management modules, dashboard development, data migration, third-party integrations, user training, testing, deployment, and post-implementation support.

What is the team composition?

We’ve worked with 6-10 teammates from Vitosha inc.

How did you come to work with Vitosha inc?

We found them through an online search. We chose them because their company values aligned with ours.

What is the status of this engagement?

We started working together in January 2026, and the collaboration is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Vitosha inc has helped us streamline operations, improve process visibility, automate manual tasks, and enhance reporting capabilities. The project has delivered better efficiency, improved data accuracy, and greater visibility into our business performance.Following the implementation by Vitosha inc, we’ve observed several measurable improvements, including:Moreover, the improvements have been sustained beyond the initial implementation phase. As users have become more familiar with the system and adopted best practices, we’ve seen further gains in efficiency and productivity. The automation workflows, centralized reporting, and improved data visibility have continued to deliver value over time. Regular support, optimization, and user training have also helped ensure long-term adoption and consistent performance improvements across the organization.We’ve tracked the outcomes through a combination of formal reporting and operational observations. We’ve monitored key metrics such as process completion times, reporting efficiency, user adoption, and workflow performance through system reports and dashboards. In addition, feedback from end users and management teams has provided valuable insights into productivity improvements, reduced manual effort, and overall operational effectiveness. This combination has helped validate that the benefits have been both measurable and sustainable over time.

How did Vitosha inc perform from a project management standpoint?

Vitosha inc’s project management has been good. We’ve communicated via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

Vitosha inc’s team support and understanding of the client have been impressive.

Are there any areas they could improve?

There’s nothing they need to improve.