Verbal Tirana

Verbal is a call & contact center  that has been operating since 2010 in the residential and business sector, acting as a commercial partner of leading companies in the telecommunications, energy, media and finance sectors.

It was born from the ambitious vision of our unique partner who had a dream: to create a solid and professional structure. Our growth has taken place exponentially. The results achieved have allowed us to expand our organizational structure: from "30 workstations" today Verbal counts well " 200 workstations " divided into two work locations .

Verbal srl, respects the privacy legislation that regulates the Teleselling companies by calling only subjects who have explicitly consented to the receipt of commercial telephone calls.

Our main office is located in the Corso Calatafimi area, with ample parking and dedicated concierge access. The second site is located in the prestigious historic center of Palermo, well connected by bus lines.

The outbound telephone operators that perform activities at Verbal Srl follow an initial training that will cover training on all technical and commercial aspects of the service, the fundamentals of communication and customer management .

In addition, motivational and commercial classes are organized on a monthly basis. Our trained and professional staff guides the operators in the management of the call through briefing, one-to-one, double-headset coaching and return to the classroom, so that it is effective in every phase:

• Opening

• Interview

• Proposal

• Objection management

• Closure

The sure character and the spontaneity are characteristics that distinguish a good operator, that allow him to emerge in a stimulating, available, friendly and serene work environment.